Pizza Express in Forest Heath

Came for dinner. Our server Colin was brilliant. A great laugh and loves to check up on you when you’ve just had a bite.

Came with my boyfriend and the food was lovely but Colin was even lovelier. He made us smile after a long day and was super kind. Will be back!

My wife and I went for lunch, thinking it would be an easy meal. We've always had slow service at this branch in Newmarket, but being our closest branch we thought we would come here to use our Tesco vouchers that were due to expire (what a mistake this was). First waitress sat us down, and the first thing I mentioned was we have Tesco vouchers is that ok, her response "yes of course no problem". We then saw the offer of 3 course for £24.95 and asked the waitress if this is okay, she informed us this is totally fine, and she also went on to mention, without us asking, that we could also get a classic pizza and a drink for £12, and we should also download the app to get further offers which we did. The waitresses must have been had a shift change, so a 2nd waitress took over, after slow service we had to go and wait at the til for 10 minutes to pay the bill to find out, after ordering more than we really wanted, that we couldn't use any of these offers with Tesco vouchers. I know it's not going to break the bank, but it's the principal we were told one thing by one of the waitresses to then find out we we were misinformed and ended up paying a lot more than we thought for a quick and easy lunch. The reason for this review is because we have always had terrible service for different reasons but we always end up going back, and we have decided now, no more!

Briliant food. Colins service was fantastic and the comedy from his side was on point and had us laughing all evening

Food was gorgeous, and service was excellent. Our server Colin was very welcoming, kind and helpful with great humour

Our server Colin was fantastic absolutely made our day, had my nan in stitches, food was fabulous like normal and all round lovely trip

Colin/Fiona - proper banger food and service 🛀🏼

Colin/Fiona did an excellent job, very attentive and exceptional service. Thankyou!

Colin whos served us with the nametag of Fiona, made this a very nice experience for me and my younger sister

Connor/Fiona was amazing with a rather abstract way of greeting customers. I was very pleased. Good food, good vibes.

Had a lovely evening in the care of Colin and Alice. The meal was great but the service really made it. Well done all.

Collin was very nice during our meal

COLIN IS FABULOUS AMAZING FANTASIC, JUST WONDERFUL!!

Great food and Colin our host was fantastic, friendly, funny and welcoming, great guy as where all the staff💯👍

Colin was a great waiter and food was very nice and fast service

Excellent service from Colin this evening, great food & service whilst also keeping us entertained.

Colin and Alice were great! Dealt with our large group well and with humour. Everything came out in time and correct.

Had a great evening being served by Alice and Colin. 2 super people who made us all very welcome and were very professional at all times. Thank you both so very much. Will certainly come back.

11/10 Service from Colin, one of the best waiters I’ve come across

Collin was a great waiter very funny made the night for my birthday

'Colin the waiter' has to be the best in Newmarket, and possibly the best waiter you'll get anywhere!. Always friendly and funny, helpful and interacts brilliantly with my boys. We always eat well, and enjoy our visit to PizzaExpress Newmarket.

Fab dinner made all the better by the fantastic service from Colin. Brilliant sense of humour and amazing with the children. A true credit to Pizza Express

Excellent food. Colin was a great waiter and very funny

Colin was the best waiter we’ve had! Such an asset to the team. Food was amazing, will be returning.

Another fantastic night with the amazing team at Pizza Express Newmarket celebrating my brothers birthday, Newmarket Pizza Express its his fave in our area and with good reason! The staff here are always friendly, deliver exceptional service and the food is always fast, fresh and delicious! A special mention for the delightful Colin, this is my brothers 2nd Birthday with Colin making the evening super special. Colin you never cease to make us laugh, a genuinely nice guy, always going above and beyond to make our night exceptional, such a delight to walk in and be greeted by such a friendly team, Thank you for being amazing!

Colin was a fantastic host for our evening. Amazing!!!

It's been 4-5 years from when every weeks we getting pizza from pizza express and i don't know what wrong if something has changed but the pizza test and looks always different, always we miss the garlic butter dip or something else. Hopefully they will do something about that costumers are not happy at all with this restaurant.

Spill my beer and it was replaced very good service and food

Lovely pizzas and a great atmosphere! Special shoutout to the dynamic duo of Colin and Alice who made for a very excellent and memorable experience with their fantastic service.

Fantastic service from Colin and Alice, they really made it a special evening! The food was good too.

A shout-out to the world's best waiter ! C – Courteous, with a grin from ear to ear, He’ll take your order, or grab you a beer. With every “Hello!” and “How’s the food?" You’ll feel like a VIP, he's just that good! O – Outstanding, no doubt about that, He recommends pizzas, and gives kids a hat. From cheesy jokes to topping advice, He’ll make you laugh once or maybe twice. L – Loyal, to pizza, that’s his true love, But to customers too, he’s a gift from above. He’s the kind of guy who’ll fetch extra sauce, Without a fuss, and smiling of course! I – Interactive, like a game show host, He'll quiz you on toppings, what you love most. He’ll chat ‘bout the pizza, or even the weather, Anything to make you feel light as a feather. N – Neat, yes, but more than that, He’ll wipe down your table and offer a chat. His apron might be spotless, but he’s got flair, A tidier pizza waiter? They’re quite rare.

Colin is the best, iconic, nice. The reason we come back again and again

Colin is always fantastic when we visit, he is always friendly and goes out of his way to ensure our little girl (and us!) are happy- she loves his unicorn ice creams. A true asset to the team at Newmarket Pizza Express!

Great service Colin is an ✨Iconic ✨feature and a reason I travel all the way from Ely to Newmarket to at this location

I would trust Colin with my new born, he is iconic and amazing

Great service from Colin as usual

Went early evening before business had got going so was quiet. Food was good and staff very friendly and helpful

Had the pleasure of being served by Alice tonight. She was so busy but still managed to serve us with remarkable customer service

Colin brought the entire atmosphere together - his customer service skills shone brighter than the christmas lights and made our table laugh countless times. What an incredible experience!! Thank you Colin, you are such an appreciated employee.

our server Colin was so inviting and helpful, he really made the experience absolutely perfect.

Food was absolutely unreal!! Colin is the best waiter ever! Will definitely be back :)

Lovely friendly service from Colin, would definitely come again!!! Made our night <3

Colin was absolutely fantastic! Made me night even better! Absolutely perfect service and really put a smile on our faces! Thankyou so much

Always Very Good service and Food Here….Looked after on this visit by a Chap Called Colin…who was highly attentive to our dietary needs…an all round jolly good fella ! Thank You Colin & Thank You Pizza Express 🍕 👍

Colin, what a guy! Made us feel like VIP’s all evening. 10/10

Lovely meal with plenty of options to choose from. Our waiter Colin was a kind and chatasmatic gentleman with a great sense of humour , he really added to our great experience and was truly the cherry on top if my biscoff sundea

The mains arrived before the starters. We had to remind them of a meal they missed which arrived shortly after. The food itself was very nice but the mains had cooled by the time we got round to them.

Food, service and atmosphere were great. Colin went the extra mile when there was something not on the menu.

Lovely evening meal with great food and service. Restaurant looks great after its refurb.

Very friendly service, lovely food!! 😁

Collin best server and Ben best looking

We had prebooked as it was a race day. Restaurant was fairly busy when we arrived at 6.30. Nice atmosphere, extensive menu and friendly staff. We had staters of chicken strips and calamari followed by a brisket pizza (delicious) and a classic lasagne. All the food was tasty, very hot and generous portions. We had a Peroni to drink. We had Tesco vouchers which covered the majority of the food cost which was great. Highly recommended when in the area. Pre book on a race day.

Colin is a top server can’t fault him and a good day out, bit my first time with him !!

Went there on Sunday had excellent service from Maddie, she was a super help, very professional and went out of her way. Maddie needs a promotion for sure. Will be back

Usually I refrain from writing Google reviews for companies, however after my experience at Pizza Express Newmarket I will have to make an exception. The restaurant was as expected of such a chain, the food alright, mostly clean, etc. The big difference with this particular place that drives me to write this review was our waiter, Colin. He gave us impeccable service the whole night, such service that would not be out of place in a Michelin star restaurant. We truly felt like it was important to Colin for our dining experience to be enjoyable in every way possible. Never would I think to get service like this at a chain restaurant. He made our night and we will definitely be coming back during another of his shifts.

Colin best waiter in there by far. Fantastic service.

We came for a meal last night, the service was very good and fast and the food was lovely I had a pollo pesto, would definitely return.

They were quite busy (on an early Wednesday evening) and not many staff, but we were well looked after and the food was good.

Had a team meeting and all of us have been at some point served by Colin. All of us (there were 9) had positive things to say, again, he connected with us made us laugh and was genuinely great and a joy. Colin as it turns out we all love you collectively , we found out we have shared memories, you've served us all separately so over time you've excelled with equal joy. Thank you and keep up the good work we need more people like you!

Colin was a joy to be served by, he needs to be promoted!

Colin has been amazing and has made our dinner the best and full of laughter

Colin served us when we went for dinner. Made us laugh many many times. Was running around ragged serving half of the restaurant. Great service and service with a smile :)

Colin was fab, love coming here for his customer service! What a guy

Thoroughly enjoyed the food at pizza express in Newmarket this evening . The service by Colin was fantastic. Entertaining and very polite !

We took our two young children for dinner this evening. As per many other reviews, Colin was the main attraction and absolutely deserves head office recognition for his dedication to above-and-beyond service and making Unicorn gelato. What a guy. The experience was slightly let down by my Pollo Ad Astra Romana pizza, which was inexplicably sparsely topped and had very little cheese on it. It was essentially a £16 piece of very thin toast with 4 pieces of dry chicken on. I felt too awkward to complain and ruin the mood given Colin was in such good spirits, but it put a bit of a damper on an otherwise nice meal...

Served by colin made the whole experience so much better, funny guy, had a laugh and the food and service was so good

How is this okay to send this out for delivery!??! Absolute joke paying 40 pound for 2 pizzas and have this!!! Pizza is suppose to be crispy and is falling apart!! Disgraceful!!

Nice meal and Colin was a legend

Had a lovely date here and was served by the lovely and funny Colin!

Our waiter made an ordinary meal into an extraordinary experience. Colin you are a legend. The food and drink were value for money and with Pizza Express the clue is in the name. I would happily go back on a Saturday.

Collin made our night worth the trip from Cardiff!

Came for a meal with my boyfriend. Took a short while for us to be seated even though it wasn't busy, and the table was cleaned for us but not set. However food was delicious and came really quickly, thanks to amazing service from Colin who was brilliant!

Excellent service from Colin. Excellent food. However lack of gin was rather disturbing.

Colin has been the most brilliant and inspiring server I’ve had the pleasure of meeting. Well done for having him in your employ. 🥰 shame about the lack of Gin!!

Colin made Newmarket pizza express an unforgettable experience

We had a booking for previous evening ( Saturday)- on arrival we found the restaurant closed.. no explanation or message on display. Unable to find another restaurant in town at short notice. We also ate there 6 weeks previously and had to wait approximately 1.5 hours just for our starters, even though we had previously booked weeks before. We were told by the waiter that they were extremely short staffed, which was evident. Felt sorry for our waiter. However, regardless of that extremely poor to close the restaurant last evening with no explanation.

We enjoyed our experience in London and found our closest location to visit on a weekday. Early found parking on the street. Service was great. The calamari had a touch of burn. We ordered a split pizza...and won't do that again. The pizza was still good but felt off (maybe the crust was too thin from two preps). They were also out of vanilla gelato. Desserts were delicious but we had to find out at ordering, and the kids menu included vanilla gelato. The restaurant and WCs were clean. Lots of singles seated, this is a nice spot for the weekday. We paid thru the app, very convenient!

Food was great and the service from Colin was outstanding! Definitely made the meal much more enjoyable.

I haven’t been in pizza express for a number of years but I always remember it to be consistently good. Today my experience was better than I remember and mainly because of the service we received from Colin, what a genuinely lovely man with a real eye for customer service.

Waited 15+ minutes to be serviced. Food may have been flavorful for local people but... it wasn't what we expected, arriving from another country. But a very nice place inside.

I got a deliveroo takeaway today. The pizza was very burnt and all i could taste was a burnt taste ( the one mouthful I took) Very disappointing as they are always normally good as we order monthly.

Our waiter was epic ! Great fun and entertaining! Always great ? Colin is the best

Colin was a fabulous server, very knowledgeable and funny!

Me and my friend had a lovely meal at our locial pizza express we always come here, we had Colin serve us again he is so lovely and made us both laugh lots amazing service and lovely food.

My and my friend went to pizza express and we were served by the best server Colin, he was so lovely and made us laugh so much and made our day so much better.

Lovely food, Colin is an absolute legend.

Colin was great serving us tonight. Such a change to previous experiences with Pizza Express..

The staff and service was fab! Food came so quickly - Colin was funny and helpful, really made the experience. Along with the manager who was friendly and helpful.

Our children had a trip planned to Pizza Express Newmarket today which unfortunately had to be cancelled due to irresponsible management and staff. These children looked forward to this day out for a couple of weeks now and unfortunately you have taken that joy away from them today. When everyone arrived at the location, the branch was shut and it was no one there to greet them. Bear in mind that this was supposed to be their lunch as well and these children returned back to school on an empty stomach. Shame on you Pizza Express, what a disappointment you are!

My son's school booked a class trip to Pizza Express, for a pizza making experience today. My son, along with all of the other children in the class, were so excited however they were severely let down by the manager and staff. When they arrived, the restaurant was empty with no one there to greet them! They had to turn around and go back to school with empty tummies and no pizza making experience. A total let down which has caused so much disappointment to the children. You would think the manager and staff would be organised enough to be on time for a booking of 30 children, absolute madness that this isn't the case. We will not use Pizza Express again, or recommend them to anyone. Well done for ruining this for the children.

Our children had a trip planned to Pizza Express Newmarket today which unfortunately had to be cancelled due to irresponsible management and staff. These children looked forward to this day out for a couple of weeks now and unfortunately you have taken that joy away from them today. When everyone arrived at the location, the branch was shut and it was no one there to greet them. Bear in mind that this was supposed to be their lunch as well and these children returned back to school on an empty stomach. Shame on you Pizza Express, what a disappointment you are!

Went here on a Sunday for lunch (to use up some Tesco vouchers). The waiter Colin was a delightful chap, who made the dining experience more enjoyable.

Colin our server was great. Super service, great with children and very attentive.

Nice atmosphere and tasty food 😋

Ok pizza and pasta- thats it really- no frills?

I just had my son’s 9th birthday party at Newmarket pizza express. It was all boys so was a bit lively. The manager there was amazing with the group and totally gave my son the best birthday we could have asked for. I would highly recommend and a special thanks to the manager for being so helpful and thoughtful. 10/10

Very pleasant service and atmosphere, in a nice setting on Newmarket High Street.

Delicious food, lovely atmosphere and friendly staff too

We had prebooked. We visited after the horseracing. The restaurant was quite busy. Good menu, friendly and helpful staff. The staff were so busy not only with the restaurant diners but also with takeaway/ delivery orders. Didn’t feel like the customers actually seated in the restaurant were given any priority. Would have given the review a 5 if it wasn’t for this as we did have quite a wait for our food. We had calamari and garlic bread with mozzarella to start followed by an American hot pizza and a lasagna. All of the food (once it arrived) was hot and very tasty. We also had a Peroni and rose wine spritzer which was very good. Like the open pizza kitchen. We paid for the food with Tesco vouchers. We will return. Recommended when in the area.

The meal was nice but very expensive for portions which were small. The lasagnes were served sizzling and so hot that it took quite a while to cool them to a manageable temperature. The dessert and hot drink was a nice end to the meal.