Pizza Express in Forest Heath

A shout-out to the world's best waiter ! C – Courteous, with a grin from ear to ear, He’ll take your order, or grab you a beer. With every “Hello!” and “How’s the food?" You’ll feel like a VIP, he's just that good! O – Outstanding, no doubt about that, He recommends pizzas, and gives kids a hat. From cheesy jokes to topping advice, He’ll make you laugh once or maybe twice. L – Loyal, to pizza, that’s his true love, But to customers too, he’s a gift from above. He’s the kind of guy who’ll fetch extra sauce, Without a fuss, and smiling of course! I – Interactive, like a game show host, He'll quiz you on toppings, what you love most. He’ll chat ‘bout the pizza, or even the weather, Anything to make you feel light as a feather. N – Neat, yes, but more than that, He’ll wipe down your table and offer a chat. His apron might be spotless, but he’s got flair, A tidier pizza waiter? They’re quite rare.

Colin is always fantastic when we visit, he is always friendly and goes out of his way to ensure our little girl (and us!) are happy- she loves his unicorn ice creams. A true asset to the team at Newmarket Pizza Express!

I would trust Colin with my new born, he is iconic and amazing

Great service Colin is an ✨Iconic ✨feature and a reason I travel all the way from Ely to Newmarket to at this location

Colin is the best, iconic, nice. The reason we come back again and again

Great service from Colin as usual

Went early evening before business had got going so was quiet. Food was good and staff very friendly and helpful

Had the pleasure of being served by Alice tonight. She was so busy but still managed to serve us with remarkable customer service

Colin brought the entire atmosphere together - his customer service skills shone brighter than the christmas lights and made our table laugh countless times. What an incredible experience!! Thank you Colin, you are such an appreciated employee.

our server Colin was so inviting and helpful, he really made the experience absolutely perfect.

Food was absolutely unreal!! Colin is the best waiter ever! Will definitely be back :)

Colin was absolutely fantastic! Made me night even better! Absolutely perfect service and really put a smile on our faces! Thankyou so much

Lovely friendly service from Colin, would definitely come again!!! Made our night <3

Always Very Good service and Food Here….Looked after on this visit by a Chap Called Colin…who was highly attentive to our dietary needs…an all round jolly good fella ! Thank You Colin & Thank You Pizza Express 🍕 👍

Lovely meal with plenty of options to choose from. Our waiter Colin was a kind and chatasmatic gentleman with a great sense of humour , he really added to our great experience and was truly the cherry on top if my biscoff sundea

Colin, what a guy! Made us feel like VIP’s all evening. 10/10

The mains arrived before the starters. We had to remind them of a meal they missed which arrived shortly after. The food itself was very nice but the mains had cooled by the time we got round to them.

Food, service and atmosphere were great. Colin went the extra mile when there was something not on the menu.

Lovely evening meal with great food and service. Restaurant looks great after its refurb.

Very friendly service, lovely food!! 😁

Collin best server and Ben best looking

We had prebooked as it was a race day. Restaurant was fairly busy when we arrived at 6.30. Nice atmosphere, extensive menu and friendly staff. We had staters of chicken strips and calamari followed by a brisket pizza (delicious) and a classic lasagne. All the food was tasty, very hot and generous portions. We had a Peroni to drink. We had Tesco vouchers which covered the majority of the food cost which was great. Highly recommended when in the area. Pre book on a race day.

Colin is a top server can’t fault him and a good day out, bit my first time with him !!

Went there on Sunday had excellent service from Maddie, she was a super help, very professional and went out of her way. Maddie needs a promotion for sure. Will be back

Colin best waiter in there by far. Fantastic service.

Usually I refrain from writing Google reviews for companies, however after my experience at Pizza Express Newmarket I will have to make an exception. The restaurant was as expected of such a chain, the food alright, mostly clean, etc. The big difference with this particular place that drives me to write this review was our waiter, Colin. He gave us impeccable service the whole night, such service that would not be out of place in a Michelin star restaurant. We truly felt like it was important to Colin for our dining experience to be enjoyable in every way possible. Never would I think to get service like this at a chain restaurant. He made our night and we will definitely be coming back during another of his shifts.

We came for a meal last night, the service was very good and fast and the food was lovely I had a pollo pesto, would definitely return.

They were quite busy (on an early Wednesday evening) and not many staff, but we were well looked after and the food was good.

Had a team meeting and all of us have been at some point served by Colin. All of us (there were 9) had positive things to say, again, he connected with us made us laugh and was genuinely great and a joy. Colin as it turns out we all love you collectively , we found out we have shared memories, you've served us all separately so over time you've excelled with equal joy. Thank you and keep up the good work we need more people like you!

Colin was a joy to be served by, he needs to be promoted!

Colin served us when we went for dinner. Made us laugh many many times. Was running around ragged serving half of the restaurant. Great service and service with a smile :)

Colin was fab, love coming here for his customer service! What a guy

Thoroughly enjoyed the food at pizza express in Newmarket this evening . The service by Colin was fantastic. Entertaining and very polite !

Colin has been amazing and has made our dinner the best and full of laughter

We took our two young children for dinner this evening. As per many other reviews, Colin was the main attraction and absolutely deserves head office recognition for his dedication to above-and-beyond service and making Unicorn gelato. What a guy. The experience was slightly let down by my Pollo Ad Astra Romana pizza, which was inexplicably sparsely topped and had very little cheese on it. It was essentially a £16 piece of very thin toast with 4 pieces of dry chicken on. I felt too awkward to complain and ruin the mood given Colin was in such good spirits, but it put a bit of a damper on an otherwise nice meal...

Served by colin made the whole experience so much better, funny guy, had a laugh and the food and service was so good

How is this okay to send this out for delivery!??! Absolute joke paying 40 pound for 2 pizzas and have this!!! Pizza is suppose to be crispy and is falling apart!! Disgraceful!!

Nice meal and Colin was a legend

Had a lovely date here and was served by the lovely and funny Colin!

Our waiter made an ordinary meal into an extraordinary experience. Colin you are a legend. The food and drink were value for money and with Pizza Express the clue is in the name. I would happily go back on a Saturday.

Collin made our night worth the trip from Cardiff!

Came for a meal with my boyfriend. Took a short while for us to be seated even though it wasn't busy, and the table was cleaned for us but not set. However food was delicious and came really quickly, thanks to amazing service from Colin who was brilliant!

Excellent service from Colin. Excellent food. However lack of gin was rather disturbing.

Colin has been the most brilliant and inspiring server I’ve had the pleasure of meeting. Well done for having him in your employ. 🥰 shame about the lack of Gin!!

Colin made Newmarket pizza express an unforgettable experience

We had a booking for previous evening ( Saturday)- on arrival we found the restaurant closed.. no explanation or message on display. Unable to find another restaurant in town at short notice. We also ate there 6 weeks previously and had to wait approximately 1.5 hours just for our starters, even though we had previously booked weeks before. We were told by the waiter that they were extremely short staffed, which was evident. Felt sorry for our waiter. However, regardless of that extremely poor to close the restaurant last evening with no explanation.

We enjoyed our experience in London and found our closest location to visit on a weekday. Early found parking on the street. Service was great. The calamari had a touch of burn. We ordered a split pizza...and won't do that again. The pizza was still good but felt off (maybe the crust was too thin from two preps). They were also out of vanilla gelato. Desserts were delicious but we had to find out at ordering, and the kids menu included vanilla gelato. The restaurant and WCs were clean. Lots of singles seated, this is a nice spot for the weekday. We paid thru the app, very convenient!

I haven’t been in pizza express for a number of years but I always remember it to be consistently good. Today my experience was better than I remember and mainly because of the service we received from Colin, what a genuinely lovely man with a real eye for customer service.

Food was great and the service from Colin was outstanding! Definitely made the meal much more enjoyable.

Waited 15+ minutes to be serviced. Food may have been flavorful for local people but... it wasn't what we expected, arriving from another country. But a very nice place inside.

Our waiter was epic ! Great fun and entertaining! Always great ? Colin is the best

I got a deliveroo takeaway today. The pizza was very burnt and all i could taste was a burnt taste ( the one mouthful I took) Very disappointing as they are always normally good as we order monthly.

Colin was a fabulous server, very knowledgeable and funny!

Me and my friend had a lovely meal at our locial pizza express we always come here, we had Colin serve us again he is so lovely and made us both laugh lots amazing service and lovely food.

My and my friend went to pizza express and we were served by the best server Colin, he was so lovely and made us laugh so much and made our day so much better.

Lovely food, Colin is an absolute legend.

Colin was great serving us tonight. Such a change to previous experiences with Pizza Express..

The staff and service was fab! Food came so quickly - Colin was funny and helpful, really made the experience. Along with the manager who was friendly and helpful.

Our children had a trip planned to Pizza Express Newmarket today which unfortunately had to be cancelled due to irresponsible management and staff. These children looked forward to this day out for a couple of weeks now and unfortunately you have taken that joy away from them today. When everyone arrived at the location, the branch was shut and it was no one there to greet them. Bear in mind that this was supposed to be their lunch as well and these children returned back to school on an empty stomach. Shame on you Pizza Express, what a disappointment you are!

My son's school booked a class trip to Pizza Express, for a pizza making experience today. My son, along with all of the other children in the class, were so excited however they were severely let down by the manager and staff. When they arrived, the restaurant was empty with no one there to greet them! They had to turn around and go back to school with empty tummies and no pizza making experience. A total let down which has caused so much disappointment to the children. You would think the manager and staff would be organised enough to be on time for a booking of 30 children, absolute madness that this isn't the case. We will not use Pizza Express again, or recommend them to anyone. Well done for ruining this for the children.

Our children had a trip planned to Pizza Express Newmarket today which unfortunately had to be cancelled due to irresponsible management and staff. These children looked forward to this day out for a couple of weeks now and unfortunately you have taken that joy away from them today. When everyone arrived at the location, the branch was shut and it was no one there to greet them. Bear in mind that this was supposed to be their lunch as well and these children returned back to school on an empty stomach. Shame on you Pizza Express, what a disappointment you are!

Went here on a Sunday for lunch (to use up some Tesco vouchers). The waiter Colin was a delightful chap, who made the dining experience more enjoyable.

Colin our server was great. Super service, great with children and very attentive.

Nice atmosphere and tasty food 😋

Ok pizza and pasta- thats it really- no frills?

I just had my son’s 9th birthday party at Newmarket pizza express. It was all boys so was a bit lively. The manager there was amazing with the group and totally gave my son the best birthday we could have asked for. I would highly recommend and a special thanks to the manager for being so helpful and thoughtful. 10/10

Very pleasant service and atmosphere, in a nice setting on Newmarket High Street.

Delicious food, lovely atmosphere and friendly staff too

We had prebooked. We visited after the horseracing. The restaurant was quite busy. Good menu, friendly and helpful staff. The staff were so busy not only with the restaurant diners but also with takeaway/ delivery orders. Didn’t feel like the customers actually seated in the restaurant were given any priority. Would have given the review a 5 if it wasn’t for this as we did have quite a wait for our food. We had calamari and garlic bread with mozzarella to start followed by an American hot pizza and a lasagna. All of the food (once it arrived) was hot and very tasty. We also had a Peroni and rose wine spritzer which was very good. Like the open pizza kitchen. We paid for the food with Tesco vouchers. We will return. Recommended when in the area.

The meal was nice but very expensive for portions which were small. The lasagnes were served sizzling and so hot that it took quite a while to cool them to a manageable temperature. The dessert and hot drink was a nice end to the meal.

First time going to the Newmarket branch of Pizza Express. We were attended to by Colin - what a guy - very friendly and an asset to the place. He was cheery and full of humour and made us feel very welcome. Food was excellent and even though the place was heaving on Saturday evening, service was quick and food quality excellent. Will definitely go back there again!

Lovely food, really friendly funny waiter, Colin, made the meal very enjoyable. Thank you. Loved the sarcastic jokes :)

Lovely family meal made all the better by our host Colin, made us feel very welcome, attentive but not over bearing. Our kids loved him, a real star(fish)

This place was brilliant, staff were always busy but were really polite. Food came out quite quick considering the restaurant was packed with people, drink and food were really nice. Would definitely go back again

Great lunch and efficient and pleasant waiter. Unfortunately the four of us were the only people eating lunch on that day. No other customers

The best place and so nice stuff and the best colin best work thank u so much

Me and my fiancée had a fantastic time being served by Colin. The ambiance was superbly relaxing. Once our food arrived. Colin made sure we both had a great night .. a superb night and server !!

Lovely unplanned meal out. Got served quickly considering we didn't book. Got lovely service by a gentleman named Colin. The food was great, especially the hallumi bites

The waitress was very polite and helpful BUT is downhill from there….. Butterfly chilli prawns for starter were not cooked and obviously the chef doesn’t understand what butterfly means, the calamari rings were soggy and stuck together and my husbands pizza looked like it was assembled by a three year old playing with playdough!! BUT…… the Peroni was good, also if it was exceptionally busy you might forgive but we were the only ones in there at the time, so safe to say we won’t be going back!!!!

Our server, Colin, was wonderful. Great food, excellent service.

Pizza Express allow dogs at discretion of the manager. 1st one I have ever been to that does not allow dogs.

Food and service excellent, Colin (waiter) was polite, quick at serving and had a smile on his face all evening! A very entertaining and pleasant meal, we shall return!

Warm and welcoming! Attentive, professional and super friendly staff, providing a very speedy service. The food was fantastic and we enjoyed our drinks from an extensive range! Extra impressed with the kid-friendliness. (High chair, big menu and crayon /paper activities!)

Colin service was much fun and he made the whole family smile !! Thank you x

Disappointing visit , overpriced, sloppy pizza . Service was very friendly and efficient.

Had a great night, Colin was our server and we loved him, absolutely made our night. He was very energetic enthusiastic and chatty. We had so much fun and the food was great as always 💕

I love coming here, it's my favourite. The staff are always so friendly and hard working.

Well trained friendly and attentive staff, Great atmosphere and very clean restaurant including toilets, Was a wonderful and very European experience we spent hours there. Thanks especially to page

Worse Pizza Express service ever! We booked a table a week ago and was looking forward to a lovely family meal. Upon arrival, we were sat at the front of the restaurant around the corner. The waitress took our drink and food order, read it back to us and off she went. A short while later we got our drinks (minus the jug of water we asked for), she explained the glasses were all hot from being washed and the ice was in one big block so we couldn’t have ice. We asked for water a jug of water again, when it was finally bought over I asked for some glasses, and she looked at us like we were crazy. After waiting half an hour for our pizzas, I asked the lady what was going on, after talking to the kitchen team she came back and said there was a technical issue and the pizzas hadn’t gone through, did we still want them. Of cause we did! she said they would be 20 minutes, after half an hour of no pizza, she came over and asked if we’d like to miss the pizza and go straight to desert! I thought she was joking, she wasn’t! I flagged down the manager, who said we would leave without paying for the starters. Absolutely appalling night. I understand restaurants are short staffed, but don’t fill them with customers if you can’t provide a good service. Will be avoiding this branch in the future.

Colin our server was such good fun. Turned a good lunch into a fun occasion

Every so often, we visit Pizza Express and use TESCO Clubcard vouchers. When we arrived on the Sunday, we were told that the empty restaurant was fully booked, and we were turned away. Since there was zero availability for 2 people, we went to Unico Pizzeria instead. We were disappointed on this particular occasion, perhaps a big event was on. On past visits we have easily managed to just walk in and get seated for 2 people.

Jayne was our waitress today. She was so welcoming and lovely from when we walked through the door. We were struggling with the menu options so she sat with us and talked us through the different types that we could order, as well as substituting items we didn’t like. We will definitely be returning! Thank you so much Jane, best service we’ve received in a very long time.

Me and my partner regularly eat here as the food and customer service is always impeccable. We are usually always served by a gentleman called Collin who always welcomes us in and takes the time to have a chat and set the happy atmosphere for the evening! Thanks to the whole team at pizza express in Newmarket always making our evenings enjoyable and bellies full! Joe and Terry

Great food and super friendly staff

We had Colin and he was incredible. He really made our experience wonderful, and told me that there was no such thing as seagulls. We were laughing all evening. He even made me a bespoke dessert! Also, great with my dietary requirements :) the vegan cheese is incredible!

Great food and fabulous service from Grace. Thank you!

Had a really good time at pizza express this afternoon and if you do come here make sure your served by Collin gave all of us a really good service and made the experience very funny

Lovely lunch today. Our server (sorry missed her name and Jayne looked after us well. Lovely pizza. Thank you

Despite the long wait for food from the kitchen, the great hosting from Colin kept us entertained and looked after.

Great night, made all the better by Colin, who made us feel very welcome. Nice food and a great atmosphere 👍