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2.7

Based on 323 opinions finded in 3 websites

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Nº 210 in 230 in Forest Heath

Nº 7 of 10 Pizza & Pasta in Forest Heath

CUSTOMERS TALK ABOUT DISHES WITH..cookedpizza

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Ordered from the restaurant in Mildenhall. Decided to give them one more chance. Never again. It has so far taken over an hour and still no Pizza. Just called and was told 5 minutes, the reason given was that their system went down. It seems everytime I order this must happen since the last time I ordered it too almost 2 hours for the Pizza to show up. I know this is rediculous since My wife and I worked for PJs in the US and it is less than 15 minutes from starting the order until it comes out of the oven. Now I know that they are not that busy in Mildenhall during the week. What's up here

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Norman Kane . 2024-12-02

MORE AT Google

The pizza is pretty good and fresh, but the delivery time is terrible if you order in. They also don’t like to answer the phone a lot of the times.

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Johnny BB8&8 . 2024-11-30

MORE AT Google

I've never know a manager so rude and obnoxious in my life, how this company survive is beyond me. DONT order as your order will be late, be cold and when you question it, you get fed lies and speak to our customer department. I'd rather go to domino's than go thorough the trouble. PAPA JOHN'S IS EMBARRASSING

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gary fletcher . 2024-11-30

MORE AT Google

late and rude. order never turned up after chasing a few times. still waiting for my refund.

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Susy . 2024-11-15

MORE AT Just Eat

Regret not reading reviews before placing a delivery order. Late and rude. Never again.

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Susy June Howard . 2024-11-15

MORE AT Google

Get told 12:40-1.00 didn’t turn up till 20 past

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Roman . 2024-11-05

MORE AT Just Eat

I recently placed an order with Papa John’s through Uber Eats, excited for some food. Unfortunately, the delivery experience didn’t go quite as planned. My order took over two hours to arrive, which was much longer than expected. Since I ordered through Uber Eats, there wasn’t a tracking option, so I had no real way of knowing when the order would actually show up. I tried calling the listed number about 7 times to get a status update or possibly cancel, but I couldn’t reach anyone. This was a bit confusing, as the number matched the one listed on Papa John’s website, so I wasn’t sure if it was out of date or just very busy. Eventually, I ordered from a different restaurant, which delivered promptly. By the time the Papa John’s delivery finally arrived, I had already finished my meal. The courier was very polite and understanding, and I felt bad for him, considering the long drive he had to make to deliver the order so late. After looking into it, I realized that other customers have faced similar issues with delivery delays and communication challenges when ordering from Papa John’s through third-party apps. I hope Papa John’s can consider improving communication for these types of orders, whether by offering an estimated time update or adding contact methods that work reliably. This would definitely make me feel more confident about ordering from them in the future!

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Kyle Augustin . 2024-11-01

MORE AT Google

Love the food.. vege pizza is amazing

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Joan . 2024-10-31

MORE AT Just Eat

It was late so the food was cold, the staff were good but the food was not especially my pizza🤢

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Jessica . 2024-10-06

MORE AT Just Eat

The giant cookie was burnt and my one of my orders was changed by the workers without telling me

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Jonathan . 2024-09-21

MORE AT Just Eat

Absolutely terrible, the staff acts like they dont have time for you and when you track your order it will be “delivered” but it wont be. I had to call after 1.5 hours waiting and they just said “ok on the way” and hung up. Papa johns needs to fix this because its no only the service. The pizza is trash also and just thrown together in there. Hopefully they get your order right👍

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Levi Goodin . 2024-09-20

MORE AT Google

Nice guy treat him well he is a asset my food was warm to

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Evan . 2024-09-14

MORE AT Just Eat

Arrived slightly earlier than we asked but the food arrived warm, well presented and was tasty.

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Cass Smith . 2024-09-09

MORE AT Google

Price was lower than I thought it would be. No line.

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Keith Horvath . 2024-09-02

MORE AT Google

I ordered pizza at 9pm, kept an eye on the tracker 1 hour later it finally said pizza being delivered, 30 minutes later app said pizza delivered. I then called the store, the guy said ‘yes it’s being delivered’ 15 minutes later I could have walked there and back still nothing, I call back guy says ‘sorry my driver can’t find you, can you collect and hung up’ worst service I’ve ever had. GO TO DOMINOS!

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Daisy Elston . 2024-08-31

MORE AT Google

Perfect pizza, hot, on time and friendly customer service from Liz. We will be back

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Steph Fraser . 2024-08-23

MORE AT Google

Cheep and very hot food I will recommend going there.

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mxboy Fletcher . 2024-08-22

MORE AT Google

Lovely little pizzaria, friendly staff and great pizza!

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Daz D . 2024-08-21

MORE AT Google

Ordered a pizza for 11:30am. Tracker said it arrived at 11:30 (it didn't). Called up to a very rude representative to be told the order was on its way. Half an hour later still nothing. Called again to be told "I've already told you it's on its way". Which was clearly a lie. Pizza turned up... eventually.

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Brooke Wickens . 2024-08-18

MORE AT Google

Rude on the phone, they have twice marked my order as "delivered" and it never arrived. Order from Anatolia, the pizza is better anyway; I didn't think that deliver though.

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tom moss . 2024-08-17

MORE AT Google

Order was not ready for another 15 minutes after I arrived.

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Jima . 2024-08-16

MORE AT Just Eat

The guy was polite and food was good

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LDavis Gaming . 2024-08-13

MORE AT Google

Great pizza, I’m a regular customer! Deals are always good.

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Tom Fleckney . 2024-08-13

MORE AT Google

Edit: I was sent a free medium pizza coupon. Pizza was delivered at 2 hour mark. Ordered 1.5 hours ago, app says it's been delivered. Never got it and they aren't picking up. Waste of my evening.

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Neia-eh BOSS . 2024-08-13

MORE AT Google

We don't have a Papa Johns by us, so whenever we are in the area we come here for dinner and to stock up on dips lol. The team are always really friendly. The food has always been piping hot and our order has been spot on everytime.

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Bennys Adventures . 2024-08-10

MORE AT Google

I ordered halloumi fries and got Jalapeño cheese bites

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Michael . 2024-08-07

MORE AT Just Eat

45 mins late, but read as "delivered" at 12:20

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dominic . 2024-08-04

MORE AT Just Eat

Had a bit of an issue with delivery due to my address being annoyingly hard to locate on GPS but I am very happy with the service I recieved. Everyone I spoke to was kind and apologetic and patient with me. A massive improvement on previous experiences with other businesses in the area. Thank you for providing such wonderful service!

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Amanda . 2024-07-31

MORE AT Just Eat

Amazing service here. Always come get the lunch deal during my break. Never had to wait more than 5mins

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Fan gogh . 2024-07-29

MORE AT Google

Closest pizza you’ll get that taste as good as the pizza back in the states! Friendly service members and very welcoming.

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Louis Gil . 2024-07-27

MORE AT Google

Just a slight mishap. the pizza wasn't made correctly missing item and extra dipping sauce ordered and paid for was missing, but it happens. other then that every good!

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Morgan . 2024-07-18

MORE AT Just Eat

Very nice workers and quick. Not a long wait at all.

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Chamari Russell . 2024-07-15

MORE AT Google

One of the best pizza shop I recommended

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Haval_ 681 . 2024-07-09

MORE AT Google

food Never come and got no refund

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Sarah . 2024-07-04

MORE AT Just Eat

Hi unfortunately we are unable to order from Papa John's due to being unable to get delivery to Hockwold. Could you please increase the delivery mile radius within the app and on just eat

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Curtis Haines . 2024-06-30

MORE AT Google

Could you please increase the mile radius within the app and just eat to the village of Hockwold so we can order delivery

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Curtis Haines . 2024-06-30

MORE AT Google

The customer service is really good, highly recommended

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Tavia Frink . 2024-06-23

MORE AT Google

Costumer service is really good !

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annaesti edwards . 2024-06-23

MORE AT Google

I ordered a pizza and I was very pleased with the service the delivery was quick and good was brilliant will definitely order again

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Keelie Ward . 2024-06-20

MORE AT Google

It’s absolutely amazing the pizza is so good and is cooked perfectly. Definitely a place to go if you want some good food. Salman Nephew

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IshyEditz_FC . 2024-06-02

MORE AT Google

the pizza was hot and everything tasted very good!

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Kari . 2024-05-31

MORE AT Just Eat

The pizza was doughy and tasted like chemicals wouldn’t recommend had the Philly cheesesteak pizza the browny box was very good though

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Harry Hines . 2024-05-31

MORE AT Google

app accepted the delivery .it didn't arrive .I spoke to Pappa. johns next day about my order and got my order that night but I collected it.food was piping hot and chicken cooked to perfection . staff were apologetic and gave me a free complimentary drink .

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Samantha . 2024-05-28

MORE AT Just Eat

Very good pizza and nice staff. I love the deals and good quality food at papa johns!

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Alison Kelley-Hubbard . 2024-05-22

MORE AT Google

I ordered a meal from Papa John's in Mildenhall, and the staff were welcoming and very polite. The food was ready very quickly and arrived hot and steaming. The taste of my meal was absolutely incredible. I would highly recommend Papa John's in Mildenhall, with a rating of 10/10.

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Jaikishan Menon . 2024-05-13

MORE AT Google

Staff and service are really good and food is very tasty

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Sushil Jindal . 2024-05-04

MORE AT Google

This shop and staff are outstanding and this is my very wonderful experience in this shop

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Sahib Singh . 2024-05-03

MORE AT Google

Cleaningness has proper maintain and staff and owner is very sincere

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Yuvraj arora . 2024-05-03

MORE AT Google

Food are good and crispy in taste and I visit this shop last week and vibe of this shop overall good

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Paramjeet SIngh . 2024-05-03

MORE AT Google

Food is very wonderful and vibe of this shop are good and staff are good,sincere and cooperative

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Yatin Jindal . 2024-05-03

MORE AT Google

Food are very good in taste and staff are also nice in nature and this is my best experience in this shop

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Vikram Bansal . 2024-05-03

MORE AT Google

Staff and owner are very sincere and food are very good in taste

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Sony Arora . 2024-05-03

MORE AT Google

Wow! Took an hour and 10 mins for my very small pizza and sides to arrive. All nearly cold! When I called to complain the poor girl on the phone said her manager didn’t speak good English and would not speak to me. Offered me a replacement if they collected the meal they had delivered! Er, and you wanted to give that to someone else cold I expect! Sort this franchise out! Terrible!

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Rachel Royal . 2024-04-27

MORE AT Google

I would give no stars horrible Pizza horrible service horrible food don’t order here!

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Rick Morty . 2024-04-13

MORE AT Google

Twice in a row we have been badly let down by this store. Today we placed an order for delivery and, after more than an hour, the tracker hadn't moved off 'we have received your order'. We called and, after two calls and 40 minutes, it turned out that, despite my order number and confirmation email, the store didn't have our order. Our only option was to come in to place the order again and wait to collect it. This was after being told repeatedly we must have ordered from the Newmarket store (we hadn't) and that our address was in Beck Row (again, it's not). As the store didn't have our order the only way I can get a refund is to contact customer services. So that's fun. The previous disaster was similar but they at least had our order... Just no one to deliver it so we had to collect it two hours after ordering. Fine in comparison to tonight's fiasco. No wonder Papa John's is tanking...

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Helen Coolen . 2024-03-28

MORE AT Google

Speedy service, great deals and good food, can’t get better than that.

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ThePositive Sage . 2024-03-24

MORE AT Google

The app told me that my food was to arrive by 11:30. By 11:45 I had asked the app for an update to be told 11:55. By 12:05 I was calling the store to check on my order because I still had not received it. I was told 5 more minutes. The order did not end up arriving until after 12:20. Pizza was great. Time management was poor

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Ashley . 2024-03-19

MORE AT Just Eat

Fast and delicious great service

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Ryan Hall . 2024-03-19

MORE AT Google

Excellent and fast service! Every time I order food from here, they are always so quick, accurate, and very friendly. Great job guys!!

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Lyle Quintanilla . 2024-03-15

MORE AT Google

very good atmosphere and attitude

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Bryan James . 2024-03-13

MORE AT Google

It wasn’t even delivered had a message saying it was in way and nothing!

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Ryan . 2024-03-12

MORE AT Just Eat

Collection is all good and staff are very welcoming. However delivery is another story, either lack of staff or poor management. Plus it's cheaper to collect!!!

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Jason . 2024-03-10

MORE AT Google

They got some goats in the back no cap best pizza on jah

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Kuzo Yaro . 2024-03-10

MORE AT Google

Professional and being patient as we chose our order

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Lathan Murray . 2024-03-09

MORE AT Google

Customer service is always top notch and the pizza is always made to its order and is delicious.

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Sho Fran . 2024-03-05

MORE AT Google

Great experience and great food highly recommend

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etonnn n . 2024-02-27

MORE AT Google

the cheesy chicken bites was so greasy that when i smelled them it made me nausious. and the grease was even seeping through the box.

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Lisa . 2024-02-26

MORE AT Just Eat

Very testy. Very good customer service

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dipak saha . 2024-02-26

MORE AT Google

Best pizza shop in Mildenhall always accurate delivery time with good taste

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Manpreetkaur Kalyan . 2024-02-26

MORE AT Google

I ordered a meal from Mildenhall papa johns, the staff were welcoming and very polite. The food was ready very quick. Hot and steaming. My food tasted absolutely incredible. 10/10 would recommend Mildenhall papa johns!!

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Kirstin Dias . 2024-02-26

MORE AT Google

I was ordering online and I was DISAPPOINTED by EVERYTHING!!! We ordered at 7:45 and it’s now almost 9 with no Pizza. This has happened for the 4th time in a row(we only went 4 times). Terrible . TERRIBLE I SAY!!!

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Noah B . 2024-02-02

MORE AT TripAdvisor

Cool customer service. No complaints

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EMS . 2024-01-20

MORE AT Google

My order never turned up. It said that it had been delivered but it hadn’t. I have since wrote 4 times and still have not heard back regarding a refund. This is disgusting

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Emily . 2024-01-11

MORE AT Just Eat

Late and cold , I had put it all in the oven

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Greg . 2024-01-07

MORE AT Just Eat

Always a good dinner 3xl pizzas on the spend £50 for half of deal family loves it

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Billy Bennett (Billy) . 2023-12-23

MORE AT Google

Today first time i try papa john Such a tasty pizza And also a good staff

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Jatin . 2023-12-14

MORE AT Google

Food never came and still waiting for a refund this place has such poor management it's a joke!!

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Stuart . 2023-12-12

MORE AT Just Eat

Wow pizza just came out of the oven as I walked in the shop the freshness of dough was amazing thank you Papajones

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jay . 2023-12-06

MORE AT Google

Still have not received my order

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Matthew . 2023-12-02

MORE AT Just Eat

1 hour 40 mins and counting waiting for my order. Avoid on Fridays!!!

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Carrie . 2023-12-01

MORE AT Just Eat

Received wrong order, got 2 pizzas and neither were the one i ordered

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Matt . 2023-11-26

MORE AT Just Eat

The delivery man was excellent and extremely nice! Thank you for a quick speedy delivery!

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Logan . 2023-11-24

MORE AT Just Eat

Waiting 2 hours for a simple 2 pizzas you ring and all he keeps saying is another 10minutes another 10minutes ridiculous service someone high up needs to go in and investigate because they are clearly not running the place properly with all these other bad reviews aswel

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megan warby . 2023-11-23

MORE AT Google

Our 1st choice for pizza takeaway

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Ash Aaron . 2023-11-19

MORE AT Google

I’ve never ordered from there before and I never will again. The toppings were almost non-existent!! I don’t have cheese so I basically got a crust with a bit of sauce on. Plus it was stone cold. Absolutely disgusting!!

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Maggie G . 2023-11-10

MORE AT TripAdvisor

2 hours for cold pizza. Waited 1 hour before I called for an update and was told to meet the driver as he doesn't have access to where I live. Then waited at the meeting location for an hour to be greeted with pizza that had been driven around the whole time. Only thing nice about the experience was the driver, but I had no patience left for any form of conversation by the time he delivered.

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Kelly Parker . 2023-11-04

MORE AT Google

Your delivery guy didn’t say a single word to me despite my speaking to him repeatedly & stared at me with weird vibes. Something to consider rectifying 😅

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Sophie . 2023-11-02

MORE AT Just Eat

Arrived in perfect condition 👌

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Mandy . 2023-10-31

MORE AT Just Eat

Booked for delivery at 1420 arrived at 1558 food not hot

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Elexis . 2023-10-29

MORE AT Just Eat

Excellent speedy service and great pizza!

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Andy Murphy . 2023-10-27

MORE AT Google

Brilliant service again by a very polite chap. Food was in perfect condition and tested amazing, thank you 😊

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Mandy . 2023-10-22

MORE AT Just Eat

Enjoyed my pizza a lot, will be back soon

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Salman Begh . 2023-10-19

MORE AT Google

The best pizza as usually...Great service and staff always polite.

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Daniel Grosu . 2023-10-19

MORE AT Google

As always the food was hot and tasty! Received a call about a product that wasn't available and changed it. Great customer service by both the person that called and the delivery person.

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Karin . 2023-10-19

MORE AT Just Eat

Pizza was cold. Driver was around 1 hour late. Thumbs down.

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Mladen . 2023-09-30

MORE AT Just Eat

This location seems to have made a habit of marking food “delivered” before the driver actually delivers. I find I usually get my food between 30-45 minutes after they marked it delivered. Food is usually cold upon arrival.

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Michael Gartee . 2023-09-25

MORE AT Google

food was over an hour late and it was cold

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Izobel . 2023-09-25

MORE AT Just Eat

Food was an hour late - every time I try to select 60 minutes on the above section it keeps pinging back to say 5 minutes - when it got here the food was barely warm. Usually have a really good experience but this time it was awful.

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Ell . 2023-09-24

MORE AT Just Eat

food was 10 minutes late and pizza was hard and cold

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Kian . 2023-09-23

MORE AT Just Eat

As always the food was delivered hot. Pizza and garlic sticks (read pizza) generously topped and I absolutely love the Philly steak papadia. I read negative reviews at times but I order here regularly and never have had a complaint.

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Karin . 2023-09-23

MORE AT Just Eat

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