Rutland Arms Hotel in Forest Heath - Phone Number, Reservations, Reviews

Love this hotel have been many times for unday lunch, very good service, wonderful staff Extensive menu, reasonably priced. Now closed for refurbishment.

Popped into the Rutland for lunch on a Friday, after visiting Cambridge for a hospital appointment. Service was excellent and our food soon arrived. I had the vegetarian burger and my partner had the ham, eggs and chips. Both were well cooked and tasty. We then took our drinks and sat on the sofa before the open log fire, it was so nice and no one disturbed us (could have stayed all afternoon!). A very pleasant venue and we will come back soon.

On arrival the hotel was freezing, it was -2 outside and felt the same inside. The radiator was off in the bedroom, which we turned on whilst we went to eat. The food was ok and service was pleasant. No hot water in any tap in the morning and had a 4 hr drive ahead. Not acceptable in today’s world.

There is a lot wrong with this hotel. But it is an old characteristic building, so a lot can be played down to that. However, service and cleanliness is not something that can be blamed on the same thing. The people here have no hustle whatsoever. The reception desk told us to wait to be seated for breakfast whilst she continued her conversation with the waitress for 10 minutes. Only then were we offered a table. The breakfast itself wasn’t too bad, minus the toast being completely burnt and still served to us, along with overdone eggs. What let it down were the empty juice and water jugs, cracked drinking glasses if you’re lucky to be given one, and dirty plates, bowls and mugs. I understand that this isn’t the Ritz, but for £120 a night you expect at least something to resemble a decent stay. There were dead flies stuck on the window seal and the bed was full of broken springs. The only good thing was the bacon.

food was overpriced for what it was. service was ok but the food needs to be of a higher level for the prices they charge.

Stayed here on a business trip. One of our party was unable to walk particularly well and this hotel is a warren of corridors and stairs. It was the hottest night of the year, no aircon and had to borrow a fan from reception.

First class staff can't do enough for you, we had a minor problem with room got moved and upgraded immediately. This is customer service as it should be. This hotel is hundreds of years old there will be some cracks some creaky floorboards, All adds to the charm. Will definitely come back had a great long weekend.

We stayed here as we were going to Newmarket nights to see Madness . Perfect really. Nicely situated for drinks and food beforehand. The shuttle bus picks up almost outside the hotel. Great night at the racecourse. Shuttle bus back. Few drinks on return,then a pizza. Great night sleep. Unfortunately missed breakfast. My fault. Would definitely recommend.

.... stayed here many years ago so went for a bit of nostalgia and it is sadly needing some TLC and a little bit of a makeover. Staff lovely as is the building and the food was very good if not pricey.

We often pop into The Rutland for coffee or lunch. Very central if visiting the shops or the market.

I travel to Nemarket every week for almost 1.5 years now staying 3 nights a week i have experienced stay in pretty much most of the hotels in Newmarket but by far the best is the Rutland and this is down to many factors: Staff are just awesome friendly and professional Rooms have a certain charm that only mirrors the quirkiness of the building and history Food is awesome never had complained about All in all this is my home from home and the team go out their way to ensure im looked after, i totally appreciate everything they do, I am not a demanding returning guest but it is clear regardless of your first visit or your 40th visit you are treated as being speacial. All the staff just go that extra mile for you and my first choice and has been is Rutland when i can get booked in, although it can be difficult around race times however the team do what they can to squeeze me in. So all in all 5 star, one little very small criticism would be would love a larger TV's in the rooms but from what i can see you have already started to address that.. so probably not so much of a criticism now. I highly recomend to stay here when in Newmarket.

Very pleasant experience. Very good value for money. Excellent service. Will be back in next few weeks.

Really nice hotel to stay in. We stayed in it and it has so much character and staff are really kind and friendly. Recommended

My partner and i popped into the rutland hotel today for coffee as we enjoy the chocolate brownies you recieved with your hot drinks. The front bar was busy and warm and cosy. Staff were helpful and friendly. After our coffee we asked for a menu and we ordered the cajun chicken ciabatta served with rocket and mayo and chips(£7.50). When it arrived it was served with a smile by a friendly young lady and it tasted amazing. Service,and food very good. The reason i didnt give it a 5 star was because the tables werent cleared very quick but i felt the hotel needed more staff on.

In the past, lunch here has been of variable quality depending on the chef. This time, the menu was improved and the cooking was good, Pork chop was tasy, with excellent chips. Sea bass with leeks and samphire was also good.

Just a one night stay in this lovely old hotel in the centre of Newmarket. The car park is at the rear of the hotel and once found although a little tight safely parked. Reception is large and impressive and the lady who checked me in polite and efficient. Room 147 was quite an adventure to find upstairs, left, right, up more stairs over a connecting walkway, downstairs, turn right and there it was! Nicely equipped with all I needed, a comfy better, nice and warm, everything operational just tired! I ate in the bar (restaurant not open) the fish and chips were nice but at £14.95 expensive enough as was the sorbet at £6.00! Breakfast was very nice with a nice selection of cereals, pastries and of course a full English if required. I understand the hotel has been taken over and is going to get refurbished - that’s exactly what it needs. Don’t forget your token to get out of the car park when you leave!

We didn't get much of a welcome into restaurant and had to ask for a menu. This has changed and the price of £7.50 for a jacket potato is not acceptable.

I booked a night stay at the Rutland and was quite disappointed with the standard of the hotel and its rooms. The bathrooms were outdated and the water pressure very poor. One saving grace was the breakfast.

The room was, clean, beds really comfortable and the bath towels were fabulous (thick and soft !).

Visited for Sunday Lunch last minute and can honestly the quality has certainly improved.

Very nice friendly staff and nice cleanly well presented dining area. Staff very keen to please but special dietary requirements not understood. Meal looked appealing hot and fresh but was not as ordered, unsatisfactory and disappointing. Probably won’t return.

Had a relaxing and pleasant family get together for lunch. The staff were friendly and helpful. However, we would have been happy to pay the extra to get REAL Newmarket sausages. The sausage and mash looked appetizing but the sausages were poor quality.

Well ordered drinks ,slow to arrive at table then wrong ! How can 3 cokes go wrong!

We stayed for 1 night , the staff are all very friendly and welcoming . We had booked thro virgin experiences and our room was up 3 flights of stairs , we did see another room being cleaned as we were leaving and if staying again would definitely upgrade. However the room we were in was fairly spacious and every effort had been made within the constraints , there was a large fan which we used as the room was stifling but the window was not openable. ( there was also an extra heater , should it have been cold). The information folder with the history of the hotel was informative and interesting. Breakfast was excellent and plentiful . The decor could benefit from a fresh coat of paint in places , and possibly some tiles on the roof ( there appears to be a few damp patches ) to enhance the hotels original features

Wanted to sit somewhere quiet to have a coffee,no one inside yet still took over 20 mins to get my coffee,not at all happy,staff didn't seem to care at all,not good

We had a drink in this hotel while we were in Newmarket for the races. The bar area was quite nice, with lots of places to sit. My husband visited the toilets and he said they were disgusting, the ladies were better.

Fuimos para nuestro aniversario de boda amigos cenas. La atención fue muy buena, el personal era muy atento. Sin embargo, me pareció que la comida podía y debería de ser mejor. Para mi plato tenía sopa de verduras que sin ningún tipo de pan. Estoy bastante seguro de que tener un rollo estándar pan con sopa, así que pedí. Me trajo un pedazo de barra de pan recién horneado. . No mantequilla. Me preguntó de nuevo y mantequilla era llevado. La sopa estaba bien pero unseasoned. Para mi principal el pollo asado pedí, este salió con pechuga de pollo con el hueso, patatas asadas y un budín de Yorkshire. Sin embargo, no era un budín de Yorkshire. Era como un bollo de pan y fue sólida. Sólo por la referencia de chefs. . . . . Yorkshire pudding (para 4 personas) 8 hace 1 huevo pequeño pudines, 35 g de harina simple, pizca de sal y 50 ml de leche. . Una mezcla. Poco de aceite en la bandeja pour yorkshire, calor a 200 grados c y verter en la mezcla, hornear en horno y pasaba por unos 20 minutos. Para ajustar en consecuencia los pudines más receta.

El hotel se veía genial con comentarios bastante bueno. La bienvenida fue acogedor y el recepcionista bromeamos sobre cómo lejos era la habitación. Pero realmente no era divertido. Usted puede fácilmente perderse en el hotel y los pasillos son muy caliente. La habitación estaba limpia y ordenada y la cama era cómoda. Pero la habitación estaba muy caliente y no tenía forma de refrigeración que bajar aparte de abrir una ventana que daba a un aparcamiento con fácil acceso a la ventana, así que no teníamos ganas. Así que teníamos una noche inquieta. El desayuno era de lo peor que he visto. Granos de tocino seco salchicha mal cocida en seco y los huevos eran realmente indescriptible. No tengo nada aparte de té y tostadas. El comedor lleno rápidamente y pronto no tenía asientos para otros clientes. So. A decir pagamos £148 por una noche de estancia. No es un lugar muy bueno

We stayed at the Rutland Arms whilst going to Newmarket Races and found both receptionists that we met both very friendly and helpful, the hotel is very central and our room was perfect for what we wanted..would we stay again..MOST DEFINITELY

Pero encantador hotel con un personal super de moda servicial. Nos alojamos por dos noches para visitar Newmarket y Casa Palacio. Impecablemente limpio, pero mirando muy mucho como si necesita una puesta al día, especialmente en el baño. Idealmente ubicado con fácil aparcamiento en el lugar. Buena relación calidad-precio. Quizás no sean los mejores para cualquiera de movilidad reducida como no hay ascensor y un edificio con subir y bajar escaleras para llegar a las habitaciones.

Buen lugar para conocer el centro de la ciudad. El personal era excelente y muy cooperativo. El hotel en sí podría hacer una renovación. Buscando un poco obsoletos en algunos lugares. Sin duda me alojaría aquí de nuevo. El desayuno era excelente y el menú del bar es muy buena relación calidad-precio. Una vez más, el personal era muy informativo y para nosotros muy bien.

Aquí, el menú es un poco más amplia que muchos de los pubs de la ciudad, la comida está bien preparado, pero todavía es bastante ambiente de pub tipo que un restaurante.

the sunday lunch was the best ever as the chef was singing baby baby one more time, but the food was exceptinal what more could you eat roast beef lunch.The staff were amazing they make themsleves look smart even eyebrows have to be right.I lost my husband very recently, but I could not have had a better two days off, before going on.

As a native of the area for the past few years and having seen the Rutland Arms change owners, change styles, change personnel, open a restaurant and close it again I was curious to see what the latest incarnation would be like. My visit is based only on the casual dining experience in the bar area so have no idea what staying here would be like and after eating in the bar will not be rushing to book a room. There were three of us and we ordered, jacket potato with tuna, bacon and brie ciabatta and fish and chips. Of the three offerings only the ciabatta was anyway reasonable. The baked potato clearly had been heated twice making it almost inedible with rock hard pieces to the fore. As for the fish and chips, we were delivered a dark brown batter with a decidedly grey fish beneath the batter, clearly not fresh and to top it off it contained many bones. We complained to the very pleasant waitress who conveyed our thoughts to the chef, his response: 'all fish have bones in them' right on chef! Suffice to say we received no apology(apart from the waitress) or an offer to remove either of the offending items from our bill, Here's a thought to the owners of the Rutland, deliver some decent food, with decent service, running a restaurant is not what you do when you get it right but what you do when you get it wrong!

Very outdated needs a lot of work! Apparently we had the best room in the hotel! we would hate to see the worst! carpets are so filthy! shower hardly works! marks and cracks everywere, very dusty, cannot wait to get home and get properly clean! dont look like theyve been cleaned since it was built! Wont stay again

Roast beef dinner took 50 minutes to arrive and the top slice of beef unable to cut through but then rest of meal fine?...

Went in to have a evening meal with friend,took along time to arrive,and we were hungry,the portions of food were small,and the food was not tasty at all

What an awful experience! Large group of people for afternoon tea, simple request of no fish; served salmon sandwiches! If my 9 year old daughter tried to make scones without a recipe, they would have tasted better than the rocks we were served. Cakes were just as awful. Scones replaced by packet tea cakes and charged extra £20 for extra tea and coffee ordered but was not advised of the restriction at time of booking that only one cup per person. Would not return, very disappointed and not the best response when challenged with the manager

The hotel is for tourists and visitors. I have no need of that side of things . But , the bar is a relaxing place to have a quiet drink and meet with friends , without the blare of music . The food is good and worth trying . The staff are friendly and courteous.

We had Sunday lunch there with my mother and it was the best Sunday lunch I have ever had apart from those at home. Great food with good service and a nice venue.

We visited this Hotel for a light lunch in the bar.I have lived in this town since 1985 and cannot count the millions of times I have eaten here.The Hotel has seen many changes not only in ownership but also in Chefs and waiting staff which is unsurprising over such a span of years.However it sits at the top of Rutland Hill in one of the most prestigious locations and an area steeped with History.However it is a DISASTER and must be a great let down for many visitors.The food was passable ( just ) but the bar staff who were not in the slightest bit busy preferred to natter to each other.The bespectacled waitress whisked my partners plate away whilst I was still eating.When we had waited over 10 mins for the coffee to arrive my partner went to ask about it's progress.The same waitress then snapped 'what coffee 'even though this had been paid for when the order was placed.She then delivered it to our table and banged it down unceremoniously and stormed off with out a word !! My partner spoke to the management there and then as this is not acceptable behaviour towards a customer.An apology for having forgotten would have been fine but there was no chance of that and I felt lucky that it hadn't been thrown at us.I think the Hotel needs to up the waiting staff's training before they lose customers to other hostelries of which there are many !

went here for overnight stay and breakfast. the room was compact but enough for 2 people. It was clean but the bath could do with some grouting . The breakfast was very good , the prices at the bar was expensive for alcohol and coffee. Would stay here again

Stopped here for a bite to eat for lunch with my 2 kids before the dreaded school shoe shop! They offer a 'Shoppers lunch' which I believe was 2 course for £6.99 or 3 course for £7.99. opted for the 2 course. There is a small menu to select from. I had ravioli and lemon meringue pie. The pasta came in a tomato sauce and a small rocket garnish with garlic bread. The lemon meringue was more shop brought then home made but still non the less I enjoyed them (kids ate most of the desert). Kids didn't fancy anything on the kids menu so opted for a cheese and pickle sandwich with chunky chips. The chips were huge and very hot but kept the kids quiet! We sat in the court yard which was a lovely sun trap and away from the busy bit of the high street. You go inside to order the food at the bar. All the staff were kind and helpful, asking for if we required extra plates etc as kids were sharing a sandwich from the snacks menu.I would have happily sat inside as the bar area and adjoining room were nicely decorated etc but we decided to enjoy the fine day. I would def recommend the lunch menu and would opt to eat here again rather then other pubs on the high street.

Various members of our family and friends stayed here for the weekend whilst attending my daughters weekend @ the nearby Granary Estates.Without exception their comments were derogatory (with the exception of the staff-whom they declared "wonderful' .One of the wedding party was disabled, and whilst not having dedicated disabled facilities-when I phoned to reserve her room, the reservation staff ensured that the room closest to reception, was kept her her.I visited, to collect my friend and the cigarette stubs on the floor within the revolving door entrance, the worn and tatty carpets and grimy walls of the reception area, spoke volumes.The bedroom was VERY dated and shabby but clean.The breakfasts were reported as poor-undercooked items and tinned produce featured large with service being some what slow.The description and pictures on the booking site, are sadly misleading. One of the staff told us that it has been on the market for two years or so. We can only hope that a buyer comes along soon and injects some much needed TLC into this tatty old building.

I have been to the Rutland arms hotel for lunch lots of times, nice staff nice food just love this hotel

This hotel offers a very good value shopper's lunch - 2 courses for about £7. However the evening meals really are exceptional and more importantly consistently good. The steak for 2 with a bottle of house wine for £25 between 6-8pm on Fri and Sat is amazing value. Having tried mist of the menu options, I can report that there are no disappointments. Since the lounge bar has been redecorated, it is now a very nice place to meet for coffee, lunch or dinner. Recommended.

Had to spend some time in Newmarket waiting for our exhaust to be fixed and were looking for somewhere to have a quick lunch. Saw the sign as we were wandering around and so glad we did. To be honest we weren't expecting much for 6.95 (for 2 courses, 7.95 for 3) but were very pleasantly surprised, infact AMAZED! I had prawn cocktail to start,my husband carrot and basil soup, both definitely home made, followed by a huge main course, fish platter with chunky chips and home made tartar sauce for my husband and the most delicious cheese and onion quiche, salad and new potatoes for me,again definitely home made. Because we are greedy and had been so impressed by what we saw passing our table, couldn't resist a dessert! The best hot chocolate fudge cake with ice-cream. Lovely surroundings and staff. Thank-you for turning a challenging day into a good one.

Best sea bass with crispest skin that Iv'e had for a long time.My partner had an amazing salmon dish. Fantastic cheese plate.

This place has real charm. As others note, it is a little faded in places. But cheerful and helpful staff, very good food and comfortable rooms. With fast free wifi and guest ales.

Very friendly staff and delicious food in a lovely spacious pub. We would recommend it to anyone wanting a town centre pub.

The reception staff were very welcoming. We had an old fashioned room with a 4 poster bed in the old part of the hotel. Furnishings and carpet a bit "tired" but still comfortable and clean. The breakfasts were good value and we had dinner both nights as the food was very good. We also had a cream tea on arrival, part of the deal which was also very good.

Stayed for a bed and breakfast deal. Check in was very good. Interesting walk to our room. The room was very dated. Linen and towels were all very good and clean. The bed was upto the wall on one side making it difficult to get in and out of. We went down to breakfast and told to take a seat and someone would take our order. After ten minutes no one had taken it called a waiter over who immediately saw to our needs and took our order for cooked food and brought our tea. Would stop again but not in the same room. The price we paid was ok. Would not pay the full price if given same standard of room.

good service nice staff old fashioned attracts mature people buy totally acceptable, good mid class value

Nice quirky place but needs some refurbishment, long walk to the room, restaurant was good food was lovely and the staff are lovely. Major down side is hearing every noise from all other rooms and all times of the night!!

Basic not worth 3AAA Stars expensive. Breakfast if you have over half hour to wait for your meal just have toast, opens up at 07-am to late for your normal contractor...

I came here with my family for a family members 80th birthday.One of the starters garlic mushrooms on toast. Tinned mushrooms? You shouldn't expect tinned mushrooms, they were not nice at all. The mushroom stroganoff was literally tinned mushrooms again in a horrible sauce not even a bit like stroganoff. One of the family members is a veggie she ordered a spinach and falafel burger and got a BEEF burger? Not impressed, she said it was literally a frozen burger that you can get from tesco. The service was so slow and portion sizes were tiny! Not impressed at all

Visited the Rutland just before Christmas just for a coffee with a friend. Lovely roaring fire on a very comfortable settee. Nice couple of cups of coffee and a complimentary mince pie! Lovely atmosphere, waitress very friendly. Will certainly pay another visit.

Stayed in the hotel last night @ 6am we were woken by some very loud banging which got worse and worse - I went to reception to be told by the manager that they were doing maintenance on the room above but would not take long I continued until we got up at 8am - hammering drilling and sawing through pipes I would think twice before staying here....

We went out for a quiet meal, the Rutland was very quiet, another couple and a lone diner, I must say the refurbishment is an improvement, the lighting gave a very relaxing feel and it was nice a warm with a fire lit, lovely and comforting. The service was very good, shame about the music, they have spent all of this money and then having rave music playing! We did complain but the waitress was unable to find another channel or any alternative music, then at 10pm we were told that they would be calling last orders soon? Not very welcoming, so we decided it was time to leave.

We had a family meal here with 3 generations. I had eaten here before in the old Carraiges restaurant and been less than impressed but they have a newer chef and we ate in the refurbished lounge bar. The food was very good and good value. I am definitely coming back !

stayed as BB for one night, we knew on booking it was sold as compact double room, this was so the bed was ok comfortable clean the biggest problem being that it was pushed against the wall, and with two people sharing the bed, i was only pleased that i didn't need to get up in the night as it wasn't easy getting out of the bed.The hotel pretty dated, crooked and quirky i loved it but some wouldn't so looked into it first.

Popped in for a light lunch with a family member. Ordered a sandwich and coffee. The sandwich was fresh and tasty and served on a contemporary grey slate with micro salad with balsamic dressing. Cutlery was clean and the coffee was piping hot, served with a biscuit. The interior is much improved with tasteful decor and a beautiful mis-match arrangement of furniture which adds to the quirky nature of this hotel. Staff were attentive and helpful. Very much improved.

I stayed in the hotel for B&B just one night. The room was described as cosy, it was comfortable but very dated and quirky. The bed was not very comfortable but the linen and towels were spotlessly clean. Breakfast was good.

There is disabled access as you go into the restaurant. It is nice and roomy inside and clean. Staff are very friendly and efficient. The Shoppers Lunch Menu which I would definitely recommend is very reasonably priced and you can either have two or three courses. I always have three courses when I eat in there. Good varied choice of menu and very yummy. This restaurant is the highlight of shopping in Newmarket.

Visited this so called restaurant on friday 11th September on a one night stay in newmarket. Food was some of the worst ive ever come across in any restaurant ive eaten in! Nachos starter was basically cheap supermarket brand tortillas chips with cheese on them nuked in microwave with a dollop of salsa and sour cream on top! Me and my partner picked at these as we'd had a long drive and were starving by the time we arrived. We thought about cancelling the mains there and then but decided they couldn't be as bad as the starter but we were wrong! My honey mustard chicken was over cooked and dry and whole dish was swimming in sauce making everything soggy! My partners burger was average at best and came with chips that were frozen. Asked after our meal if everything was ok i told the waiter the food was awful and he didnt seem surprised and offered us free desserts which we declined and asked for the bill. We found on the bill that we had been charged £1.65 for a glass of soda water which is ridiculous! After complaining about this aswell the soda water and my main were taken off the bill and we left never to return.

Managed to get a booking on a busy Newmarket weekend, every other place we tried was booked out, sis midlle aged people arrived at this restaurants and only one other couple there. Looked suspicious! It was I ordered the home made steak pie, dry toug and overlooked others in our party suufered the same fish watery and the only person who enjoyed their meal was someone who ate vegetarian.

Nice lunch in sunshine. The children's menu was a bit limited. The shoppers lunch of two courses for £6.95 and a choice of three meals. The pate was very nice and the quiche with salad and new potatoes was nice too. We ate outside in the courtyard and the lady who served us was very obliging.

The Rutland has been operating for well over a hundred years and it's truly unfortunate that it is not keeping up to date with the quality of it's food on offer at lunch time. We opted for the shoppers lunch of two courses which looked interesting but the starter, hot mackerel with horseradish cream on a bed of lettuce was tough and overcooked and the main, sausage and leek pie with reconstituted chips the size of iceburgs and peas with gravy was pretty bad with pastry that was rock like and I am not sure if someone had tipped the salt cellar in the gravy but I had to keep drinking water the rest of the afternoon. Lunches at the Rutland were good at one time but have hit an all time low. I don't know about the other menus on offer so won't comment on those but this light lunch was a huge disappointment.

The hotel is stalwart of Newmarket and is a handy place to eat and drink though the decor needs a little love :)

Staff were extremely kind, helpful & chatty. Restaurant was quiet on this occasion, maybe a little after main lunch period. I was with overseas visitors who only wanted a light lunch so we chose soup of the day, which was an excellent homemade cauliflower-cheese broth. The menu stated it would be served with a roll but the disappointment was that there was no roll, just an anaemic chuck of warmed "French Stick", which would never be accepted in France and anyone who has had the pleasure of eating genuine French bread would not have named this baked confection thus. Having said that, the chef clearly could make a great soup and the service was prompt and friendly, although we did have to ask for soup spoons! Paying was a bit of a problem, too, as the waitress had disappeared so I asked at the hotel reception how I might pay. The waitress was retrieved after some delay and I was then escorted the length of the building, through the dining room to another area where the card machine proved to be reluctant, so another staff member was fetched from the depths of the building, somewhere behind the scenes, and she was able to print my receipt eventually. My guests meanwhile, waited on a couch in reception, not knowing where the Dickens I had got to. The staff were apologetic & we had a laugh and at least had a good bowl of soup.

last christmas 2014 it was dire in comparison to the year before. would not go again. Food was terrible.

Went for lunch with family had the two course lunch excellent value served by efficient staff.woul definitely visit again when in Newmarket.

The Rutland Hotel is one hotel I visit regularly as I'm a business visitor to the towm. It is a very affordable hotel which I have to take into account. Previously I have given the hotel a good review because whatever minor things which are negative are way outweighed by the positive ones. This time there were two positives and unfortunately one major negative. It's a bit annoying that I was previously an advocate of this hotel. On this occasion, although I booked the room several days in advance, I was given a room on the top floor at the back of the building. The only thing above the room was the roof and the plumbing. It was the plumbing which made itself heard up to about midnight and then from 6 in the morning. It was like being inside a timpani drum. Very annoying. On the plus side the beer was good in the bar - Hoppy Hen at £3 and the breakfast was good, except for the black pud which was way too soft. I will return again as I give everyone a second chance but if it is a repeat of this visit I will be finding a new hotel to stay at. Let's hope it's a glitch...

I loved the choices on the menu. It was nice not to have to go out in the evening to find a decent restaurant. Everything was in one place.

This hotel certainly has charm and is ideally located just a 10 minute walk from the station. The hotel is a bit tardis like and you can have a bit of a walk to your room if you are in a certain part of the hotel. And there lies my rub. The rooms can be mixed. Some I have been given have been charming, but then I once ended up in a tiny cupboard of a room that felt like the servants quarters. However, the breakfast, included in the price is fresh cooked and excellent, the staff are friendly and helpful and the prices are very reasonable, just check what sort of room you have been given.

Having already tried to post this review I've had to re write and try again...We stayed the weekend just gone a group of 8 of us. At around 2pm 4 of the party including myself checked in and were told we could order food at the bar until 3pm. We got to the bar around 2.10 and ordered 3 cokes and 1 vodka and coke and ordered 3 sandwiches and 1 baguette. The girl behind the till didn't have a clue what she was doing and even told us she didn't know how to get the vodka from the bottle. We waited 40 minutes for our drinks, despite other members of staff walking through they quite simply couldn't of cared less. Once the drinks arrived we had an empty glass with no vodka because the girl still couldn't find somebody to do it for her. We waited in total an hour and 10 minutes for our food to arrive, which took up most of our afternoon where by we could of done something in town. We had no apology from the girl or any other member of staff for the wait. By the time we went to bed we were going to shower however there was hair everywhere! So I ended up washing my hair in the bathroom sink. Come morning we ordered our breakfasts but I had hair over my mushrooms and quite frankly by this point just wanted to check out and leave. By all means please contact me via email: Clare.tibble@hotmail.co.uk with your comments on why we relieved such poor service. The hotel wasn't even that busy...

I would have liked to give The Rutland Arms a positive review because it had been recommended to us. Sadly we ended up unfed and hungry. It was lunch-time in December. We half-expected the place to be humming with Christmas shoppers and/or parties. Although the bar was full, the restaurant was empty.We stood and waited to be seated as instructed on a terse notice. And stood some more. Eventually a pleasant but very harassed waitress – she was on her own (why?) - pointed us to a table and disappeared into the bar. We sat and waited. And waited. There was no further human contact, and after what felt like a very long time, we gave up. We went 50 yards along the street to Wildwood which was terrific. We shall go there in future.If you go to The Rutland Arms in the evening, it may be better. It could not be worse.

Comfortable, friendly and handily placed. Downside the pre-ordered bottle of Poo was not waiting for us in our very pleasant attic room. Although it did arrive later once reminded. The restaurant was pleasant, food very tasty (we had the homemade burger. Yum.) Staff vey nice. Parts of the building a little tired. Ashtrays not emptied in the courtyard but overall very happy to return and recommend.

The Rutland Arms requires a serious makeover. Very shabby & dated. Looks like it is living on past glory. Food ok but nothing special. Generally overpriced compared to other pubs, restaurants in the area.

me and my husband stayed here for two nights when we visited four Newmarket races,they didn't tell us when we booked that theres roadworks outside the hotel so we had to run in and find out where their carpark was and we had to go all the way round to parkso if you are due to stay here be aware of this,the hotel was like a maze,you don't think its that big but it was massive,its very nice and clean and staff are friendly but its very old fashioned probably could do with an update but the rooms are spacious and clean but we only went in to go to sleep the breakfast was nice too

I was one of the 9 family members looking for a meeting place in Newmarket following a very successful wedding ceremony.We had all dinned very well over the previous 2 days and wanted a good outside venue in Newmarket (we were staying in various B&Bs around Newmarket) before taking off for different parts of the South.It was extremely hot and sultry and no-one wanted too much to eat ( a blessing in disguise).The outside tables and courtyard at the back of the hotel were ideal. The restaurant staff could see us from the bar area (open door); not that it made any difference..Whenever we left the table and approached them they took our orders but never came of their own volition to give real service.The limited orders for food that we gave were served promptly but the standard was 1960's Britain. The fajitas were bland, and the chips one step off cremated! The haddock was passable.At one time, a man in a shirt passed within 15 feet of the table and shouted in his stride 'everything alright' without waiting for a reply: I am not surprised that the standard is 1960'swhilst the staff were polite and cheerful, With planning, I would not go there again.

I'm torn between average and very good as it's neither; it's good but not great. Having said that, on the whole I enjoyed my meal, very tasty seabass but with the most bizarre fondant potato I've ever eaten. It was more like a jacket potato with the skin taken off and it was huge.The service was quite casual, there was very little atmosphere and although the building is beautiful it promises more than it gives. So it's ok and the food's not overpriced but there are other places to eat in Newmarket and next time i'll try one of them.