Starbucks Coffee in Thurrock

Just been sold two coffees at 4.54pm. No one said they were closing shortly. Received the wrong order then was told at 5.00pm I was told, quite rudely, I could have 3 mins to finish my bucket of coffee before I needed to leave!

The older lady with the glasses, I think her name is Amelia, she’s extremely extremely rude every single time I have gone there, her customer service is appalling.

Nice coffee, good location and friendly Staff, I normally go here when I'm at lakeside shopping and needing caffeine ☕

The guy there was so slow I waited 15 minutes for a coffee

Meh No tray to take drinks to the table No decaf tea The guy giving drinks was extremely grumpy It was clean and we had a place to sit but you expect more if you are going to pay Starbucks prices

Barista “Leah” was rude as hell. Asked her politely if she knew if my drink was in the queue as had been waiting 13 minutes and people who had ordered after me had got theirs first, she rudely replied. Then slammed the drink down on the counter at me. Learn some customer service and maybe get more staff if you know you’re gonna be that busy! Every single table was filthy as hell as-well.

Friendly and relatively efficient baristas, clean and comfortable café.

Not too impressed with the delay in serving the coffee I ordered

I'm vegetarian and was delivered a chicken wrap raher than the one i ordered, still trying to get a refund after 5 days

We really enjoyed our stop at this Starbucks. The staff were friendly and service was efficient, considering there were only 4 staff members behind the counter. The drinks came out great. The best Strawberry Matcha Iced Tea Latte we have had!!👌🏼👌🏼 We will be back here more often because of this.

served by zahir, quick and easy, tam made my drink and it looks divine!!

Coffee is not bad but staff needs to get trained on how to behave. Additionally, the place is not clean enough. Nobody enjoys having their coffee in a dirty place to be honest.

Bit snotty customer service not helpful place is absolutely filthy food every where tables filthy you've already driven a customer as they complained, about the mess, no customer service here atall your staff need to clean up very poor hygiene will not be returning

Friendly service and good coffee and cake choices.

Missing a latte from my Starbucks order, the delivery driver should go back and get it, especially as you pay extra on the bill

This is the worst Starbucks ever. They gave us a toasted sandwich and made us wait 20 minutes for drinks. Then they gave lots of attitude when we explained we were not happy. Will not return.

Their coffee is great but not better than Greggs ! Trust me their cappo, white flat is awesome . Customer service is way better than bucks

Love people watching from this Starbucks in the middle of lakeside. Great for work, with many accessible power outlets for laptops. Ordering from the app makes it much less stressful than queuing and waiting

Good,efficient Starbucks, always a good cup of coffee, hot or cold ..perfect after a busy day of shopping..sit down and relax..staff nice and friendly and professional. Coffee served quickly..well done.

Not enough staff wait was ridiculous

Terrible service got our orders completely wrong and extremely rude

Not the best had my drink asked for extra Caramel drizzke Coffee frampachino it's was disgusting and no taste

Was served by Kim at the counter and she was so lovely. She informed me of all the benefits of becoming a member. Made my experience so lovely thank you!

I've waited nearly an hour for my drink and never got it

Didn't know what cold drink to have, Emilia (sorry if spelt wrong) recommended a blonde brown sugar oat shaken Expresso, it was lovely. Thank you so much.

Consistently gotten our orders wrong on all different days of the week, this time we got our drinks they were leaking through the bag, half of the drink wasn’t there. Not only that but the coffee taste dirty, like burnt espresso beans, you can tell they haven’t cleaned the machine in a few days. I’d suggest if you’re going to get something from here go inside, do not get it delivered.

As someone who's worked in the same industry I can tell they don't clean there coffee machines, this is a huge problem because it can grow mold, which can be harmful to humans (obvi). I have no idea how they have a food safety rating of 5. I've order drinks from here a few times, it takes awhile to make them every time. This time it took about 45 mins to get 2 drinks!! Not only that but coffee grounds covered the bottom of my drink and the other was extremely bitter and burnt. I can go on and on about this place; dirty tables, poor service (I can understand if it's busy but every time we're there it's not - not everyone is like this, a few are kind and caring but the bad outshine the good.) At this point the management needs to turn things around.

More interested in having a conversation than serving didn’t ask about the app and didn’t even scan it when I gave it All they was talking about was how they was ganna close and go home which I get is exciting but you should focus on customers not when your leaving Horrible customer service

Don’t blame the delivery driver he had problems with the drinks and explained that

Teagan really went above and beyond, she custom made a drink for me as the drink I wanted was seasonal. Also, my brother forgot to ask for milk in his coffee and Teagan was very understanding and again went above and beyond giving us hot frothy milk. Thank you Teagan I really appreciated your help today

Only ordered a coffee to go but nice quick service

Really poor customer service. Waited 25 mins for a caramel frappe that was incorrectly prepared. When I asked that they remake, they poured the same drink back into the blender, adding more milk and ice. Asked for a refund which was instantly given (no questions asked). Kind of wish I had told the lady I had paid for more than I had since she was not interested in what the issue was - didn’t ask to see a receipt or anything. Disappointing

5 stars confy and nice atmosphere we'll visit again

Great friendly service , had a nice hot choc

Very nice tea and coffee. Very friendly staff.

Always good friendly and helpfull staff.

Staff are friendly. Tables are not clean throughout the time I was there. Visited about 6pm. No staff on the shop floor for cleaning tables/floor. Drinks are same as always.

I put 1 star because I can’t put 0. I went there at 16: 48 so 12 minutes to closing according to the website and there was 2 girls working that told me they were closed. If you close 12 minutes before then change your time on the website.

Lack of employees Took 20 min to get cup of coffee to go They should put more people on weekends

Nice coffee and love this little store in middle of lakeside

Decent branch with very friendly staff but beverages can be inconsistent. My usual order at any Starbucks is a matcha latte which is unfortunately pretty hit-and-miss at this branch. Some days the matcha content is more evident, others it just tastes like a frothy hot drink with no flavour. On the flip-side, the strawberry refresher was a lifesaver throughout the summer, a perfect way to cool down on those hot days and so did not disappoint whenever ordered. The beyond-meat sandwich was great value and is also heated up to enjoy it as much as possible!

a worker called Sadiya provided me amazing customer service. Remade my drink after I realised I was the one that ordered wrong drink. very kind and understanding

All good and nice! Good and nice staff!

Perfect 👌 the coffee was still hot! I live the other side of Grays! The food was great, and well worth the money! Will use again!

Older white lady with the dark red hair was just rude in general poor attitude.

Exceptionally slow service. It might be ok when there is no one around but two people out the front and two people at the back chatting with a really long queue. Last time they had competent forgotten about our drinks when we asked where are the drinks the lady said you already had it. Probably the worst Starbucks around. Staff and customer service Is shocking the drinks aren’t much better.

Bit worn out. Latest opening in entire centre so used by staff a lot on way to rail station.

Coffee was amazing but the customer service I received from reggie was even better.!!

Disgusting and appalling customer service especially from the miserable Asian girl. My drinks were taking far too long and and I asked where are my drinks as other people were getting their drinks before me and she simply replied it takes long! What king of people are you employing? Not happy and will not be returning here ever again!

Our first visit there today (27/07/22). The staff were very accommodating and polite, very pleased with their service. Thank you.

First time visiting this specific starbucks outlet on 27/6/22. Service was exemplary, upon spilling my coffee the staff couldn't have been more helpful, showed genuine concern over my partner having a hot coffee spilt over them, tidying area quickly, and insisting on providing a replacement beverage free of charge.

Whilst the coffee was made quickly and the lady on the till was polite a lot needs to be said about the gent on the food part. I asked for my panini to go and it was presented sloppily on a plate and if I hadn’t of been standing at the counter wouldn’t have heard him whisper my name! Also at least 4 members of staff behind counter and not 1 of them out clearing and cleaning tables.

Wonderful store! Great customer service.

The food was so cold and my chai latte was cold

Very disappointed, after a night shift I thought I'd treat myself to a delivery breakfast. Plant based breakfast sandwich, so they send a Tuna and Cucumber sandwich? Fish (nice for a vegetarian huh) and the only vegetable I detest lol il not bother in future. TBH I'd rather they took longer to deliver and read the order properly instead of rushing and spoiling it for the customer, such bad service.

The best Starbucks in Essex very friendly and hard working staff I noticed couple of them lily and Amy they give 100%costumer service .we came every day with friends and family. We are enjoying are drinks

Very good a bit pricey but hey on a day out who worries and no one forces you to go there...excellent coffee excellent lemon drizzle cake

Friendly staff and fast service.

Coffee was hot and banana loaf very nice

Visited here twice now and waited for over half and hour to be served. Service is SUPER slow need more staff. Line of customers right out to the door!

Drinks did no arrive and still not got a refund

Wish I got some caramel in my caramel frapucino…

Not enough staff on and again another business that only takes card payment

Very friendly and helpful there

Nice clean area to sit and enjoy a slice of 🍰 and cup of ☕ with sister

Didn't put any straws in the bag

The tables, you will be the one to wipe it clean. Customers leave their mess and leave. We sat on the side near the escalator and someone from the top of the floor was throwing chopsticks. Randomly throwing chopsticks. Other coffee shops are better considering I have to spend nearly £20 for coffee and sandwiches which I cannot enjoy to eat sitting there.

Used to love Costa but now I like Starbucks and love it

They were very slow (and they weren't busy). Gave us the wrong order, serving meat to someone who orders a veggie item. Pick up area is tiny even though they have a large area they could use. Other than that drink was nice

Starbucks is just delicious. Lovely drinks to choose from that change with the seasons. Something for everyone. Large range of cakes etc. Worth a visit.

coffee was wrong, no vanilla syrup no oat milk ( Im Vegan) gross

When asking for extra straws please can you supply them! Two drinks one straw….

Good service. The caramel macchiato was delicious

I should have shares in this place, my first go to, unfortunately they tend to run out of cookies and cream quite often 😕 my daughters favourite

Always good coffee but the prices for the snacks are insane. But they don't charge for babychinos like Costa so that's a big plus

Good coffee. Lovely staff. Nice experience.

Just a bit strange with the virus, being a big issue with seating. Nothing that cheap at this coffee shop, don't think I'll be going back in a hurry .

Lovely staff, coffee was made quick and I tried the caramel machiatto cloud (probably butchered the name, forgive me, English isn't my language). It was the perfect drink for a hot summer day, and not too much ice, thanks, got to cool down with a delicious treat ☺️

Not too clean. Food was stale Tables not cleaned between customers

Starbucks, not much else to say, good coffee, good service, you know what you are getting

Very good with social distancing in place

Usually a nice place to have a break and a coffee. Now whith the new " relaxed " rules, you risk to quit after queuing to order and queuing even more to get your coffee which could be someone's else with your name printed on.... Still good coffees....

It was so good to finally have a chai latte again!

Paprasta kava, nedidelis pasirinkimas

Excellent service very friendly

Mi-au plăcut foarte mult oamenii de acolo și serviciile ireproșabile.

I popped in here this morning quite early thinking you may not be open just yet but the young lady was already at the till ready to serve me as she’d already spotted me. That service is second to none! We had a good old chat and for a Monday morning that can normally be very difficult for the majority of us. I forgot to ask for her name but I asked a lot of questions about Macchiato coffee and soya milk so hopefully she’ll know who she is :) you was so lovely, thank you for listening and talking to me this morning. The nicest young women to ever serve me coffee!

The way I see it is Starbucks is good for a treat every know and then, I cannot afford to go on a daily basis, I love my Gingerbread Latte and all the Winter Specials coming soon!

Visited yesterday whilst shopping at Lakeside & although it was early & not busy some of the tables hadn't been cleaned even though there was plenty of staff on

Absolutely appauling rude behaviour and attitude from the staff behind the counter. It will be the first and last time I use this one in particular, which is a shame as I'm a fan of the brand.

overfilled my americano no room for milk nowhere to empty the excess coffee to allow for milk top up ,

Would be 5/5 but they don't serve decaf regular tea

Convenient location and drive through

I have to admit I prefer Starbucks to Costa Coffee and I think it's due to the friendly service. Starbucks the staff are always smiling and happy. They provide customers with professional service.

Over priced coffee I would rather have a Macdonalds coffee

Quick service, guy serving wasn’t a happy bunny though.

This Starbucks on the ground floor of Lakeside sells the usual range of food and drinks. There is pretty limited seating available at this outlet. Staff weren't the friendliest I've ever come across and to be honest the tables and floor were quite filthy. Not one table was cleared whilst we were there. The coffees were OK but the lemon muffins we had were stale. I noticed another guy took his chocolate muffin back for the same reason. Not up to Starbucks usual standards for sure. The place needs a shake up.

Always a good resting place for all; good coffee too

Don't bother ordering coffee online, they won't notice the order, twice I have waited over 15 minutes for my order. The coffee tastes awful anyway.

Tables are very dirty, 4 staffs on the floor and we were sitting for more than 10 minutes no one cares to come and clean up the tables, until I have to call one of them lo come and clean up the tables please. Starbucks on the ground floor next to Superdrug .