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3.5

Based on 102 opinions finded in 1 websites

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Nº 2953 in 4016 in Birmingham

Nº 280 of 345 Other cuisines in Birmingham

CUSTOMERS TALK ABOUT DISHES WITH..coffee
Score
OpinionsNoteTripAdvisor1023.5

comment_iconOpinions

(While Starbucks offers a range of snacks and pastries, many options are high in sugar, fat, and calories. The lack of genuinely healthy and nutritious choices can be a drawback for health-conscious consumers. Conclusion:

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ahmed k . 2024-08-13

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Please research before buying anything from this place - starbucks care more about money then the innocents of children in Gaza

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Atif . 2023-12-20

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Service awful, staff awful let my coffee sit on counter for 10 mins . Barista Abned couldn’t care less. Lets the Starbucks brand down , coffee pretty awful too . Avoid !!

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Alan Shrinkpack . 2023-08-30

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THIS IS FOR GRAND CENTRAL STARBUCKS: Second time I've been here in 3 months and both times it's been absolutely covered in flies, everywhere. It's absolutely disgusting! This is a completely internal venue to it's not jsut due to doors being open. This time, the drink i got made me seriously unwell with food poisoning - I'm certain this is because of the fly situation, the staff are literally batting them away as they work - I should've lsitened to my gut and thrown the drink away the second I noticed the disgusting conditions.

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FarAway599665 . 2023-05-02

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This your basic Starbucks, overpriced as expected but the ambient is not as cozy and nice as it can be in other Starbucks places. Service a bit slow and overworked, but generally okay.

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boskazr . 2023-01-07

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Lovely staff in here. Soooo busy with the commonwealth games being on in the city. Beautiful sunny day. We sat just outside as there is small area.

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Jo K . 2022-08-05

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This starbucks is very good aswell as very good staff I would recommend this to everyone. The best thing there is a chocolate frapachino no cream very tasty

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AviFernandez . 2022-03-14

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Great place to go in the heat! I’m two days I’ve been twice once I’ve gone for an iced latte on my own it was lovely no trouble next day I’ve gone with a friend we weren’t happy with our drinks she got extra syrup in her cooler so it was okay my iced tea was sour but that’s probably how it is

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NorthStar67020189777 . 2021-07-19

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This is for the Star Bucks located upstairs by Selfridges in Bull Ring. I was the only person there and I asked for a large Cappuccino. The olive skinned male ask me to go to the end counter (small counter) to take my order again even though he heard me. I then asked again for a large Cappuccino when he responded aggressively ''large Cappuccino'' like I was a crazy person asking for something unreasonable I said yes tapped my card and just waited. After 5 mins with no communication I looked and saw a cup of something at the end of the counter so I walked over. There was a lady standing there doing something and I asked ' is this a Cappuccino '? She didn't look at me and shouted YES in what seemed a eastern European acent. I then asked where the sugar was and she took a big sigh and without looking at me asked me how many sugars, I said 4. She threw them in a paper and dumped them in front of me still no eye contact or acknowledgment. I could not wait to get out of there. I rushed outside to get in a taxi and when I took and sip of coffee it was luke warm. Very disappointing. With everyone losing their jobs youd think they would be happy to still be employed. Ill never go to any Starbucks again Costa coffee all the way from now on.

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JAMAC0121 . 2020-12-29

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I went into Starbucks to get my drink and a Asian bloke came from behind the store & started to make my drink. I advised that I’d like to see my drink bring made & he and the other little Asian guy started shouting to move back from The counter. I was standing on the round circle 2 meters away & kept telling me to move back so I could not see them making my drink, the drink tasted vile & I ended up binning the drink. Rude staff who were hiding & not allowing me to see my drink being made. Will not be going there again. Ended up going elsewhere who made a lovely drink with no hidden agendas or problems me watching my drink being made.

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Mandytravell . 2020-12-07

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Planning a day out my twin brother Stephen and I headed to Rotunda Square were we visited a couple of cafe's, we went to Cafe Rouge first were we enjoyed a delicious coffee and so we decided to drop into Starbucks and I must say that cafe was just as good . Your typical Starbucks, nice and clean, great decor and furnishings including plenty of seating options spread throughout this cafe both inside and outside looking out onto the busy and bustling Rotunda Square. We were here on a Wednesday morning, greeted warmly by a very pleasant member of staff, we gave our details of name and phone number to assist with the governments track and trace system and then sanitised our hands, we ordered a cappuccino coffee each, we payed contactless and our order was ready in no time,we grabbed a table outside were we just chilled out and took in the great Starbucks we were in and planned out the day ahead while sipping our coffee's. My cappuccino was really good, a creamy,frothy coffee,from the first sip till the last sup you can tell they use quality ingredients in their coffee and take great pride in the coffee they serve. It was so good enjoying a quality coffee in such a really good Starbucks and a cool location. We really enjoyed our coffee's in here before we moved on and for a first time visit to this particular Starbucks we had a great time . This Starbucks is easy to locate on Rotunda Square, its by the Nelson Monument. Opening hours are; Monday to Saturday, 7am till 9pm. Sunday, 8.30am till 7.30pm A great Starbucks and if your in the area most definitely well worth a visit.

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293neilk . 2020-09-17

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Sanitizers on entry at ground floor (enter via 'NEXT' store), very helpful staff 😁, family friendly environment and good social distancing measures in place

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O8616YKjasonr . 2020-08-29

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Visited the store on Monday and today. The staff are so friendly and chatty. Would really recommend this Starbucks in Birmingham as my experiences haven’t been as good at this ! :)

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Misshas2020 . 2020-07-29

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I go to this Starbucks on my way to New Street station and I love it. All the staff are helpful and the store manager Kate is an absolute sweetheart. Really brightens up my mornings.

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Deano1982Brum . 2020-01-25

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I went with my friend on December 16th around 7pm. Asked for a filter white coffe and get charged for an americano. So ask for a refund and the girl who served didn't have name badge( tall,chubby, blonde ,young english ) said they dont sell filter coffe while it was displayed on the menu overhead. She was so rude and didn't want to acknowledge her mistake . So instead I ask for tea ,with my surprise she instantly bring the tea cup and give it to me like I have committed a crime by asking it. The tea bag was in warm water , should be in hot boiling water! I wanted to complain but my friend take me away. It was an awful experience. A big brand like Starbucks should train their pathetic young staffs customer service first and then employ them. I mean a warm cup of water with tea bag for £2.15 !!!

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joyride87 . 2019-12-16

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I popped in mainly to find something for my toddler. I couldn't see anything on the menu that would do but the lady taking orders suggested a mango smoothy. I ordered a large, thinking that we could share it. The drink was well received but a bit too thick for the little one to suck up the straw. Next time I'll order a medium in a large container so that it can be diluted to a better consistency.

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TimG706 . 2019-09-11

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I am unsure if they know the difference between a solid and a liquid; I asked for the new cookies and cream frapp - think all I received were the cookies! In fairness, I can’t imagine this was the fault of the staff; they were...

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speaktoyourmanager . 2019-08-09

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I love how fresh cold coffee is offered by starbucks. The staff is as welcoming and cool as coffee. It was my go to place each day while I was in UK

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madikhanzai . 2019-06-04

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it is not the best coffee that you can find in birmingham, but the guys it was friendy and the pace it,s ok.

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jfrank1990 . 2019-05-08

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Visited after a trip to the nearby Back to Back Houses. Had heated ciabatta and a filled roll plus grande hot drinks. Service slow and had to request tray so I could carry food and drink to the table which my friend had to circulate...

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Helen S . 2019-04-12

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Had a lovely chilled coffee in here. Staff really friendly. Coffee prepared quickly. Prices were good for city centre.

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Wanderingwonderings . 2019-02-27

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I would really like to thank Starbucks for today, me and my partner had trouble in the bullring and we rushed into Starbucks for safety. There comfort was absolutely amazing and offered us to stay for as much time as we needed and we also...

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Katieellie2 . 2019-02-23

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Popped in twice over the course of a day, great service both times by Louise, very friendly and even remembered my name on second visit!! Lovely coffee too 😃

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Millery_13 . 2019-01-28

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Stopped for coffee. It's your typical starbucks, so you know what you are getting. The siting area is pretty more for such a busy location, so couldn't find anywhere to sit, so ended up getting coffee to go. Staff were pleasant, but then it's just...

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Pandamedic . 2018-10-27

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Due to its location this place is usually busy despite there being little room to sit inside. I am not a big fan of Starbucks coffee but needed a place to take a break and have a snack. The usual coffee and a decent cake...

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mike r . 2018-06-14

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Each time I have visited here they seem to be training new staff, however the coffee was good even though there was a slightly longer delay

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Alison H . 2018-03-04

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I generally like the Starbucks chain of coffee houses and I think this one ranks as one of the well run and staffed ones. It gets incredibly busy which is hardly surprising given its location but the staff work hard and you don't usually have...

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profjoypc . 2018-03-03

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This is a typical Starbucks and always seems busy but the staff cope very well. Sometimes it can be difficult to get a seat if you like Starbucks then this is a good one.

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john6101953 . 2018-01-22

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Not a coffee drinker so not really the place for me. However why not serve more drink choices even soft drinks lack choice Food and seating area poor

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N8699PYpeterw . 2017-11-20

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Called here after a theatre trip hoping for a cuppa and snack. I enquired what was available that was both gluten and dairy free. After running through all the gluten free options ( well,two) which was irrelevant I repeated my enquiry. Ahh,the girl said ---...

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sledwards21 . 2017-11-08

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Enjoyed a cappuccino at the top of the Bullring shopping centre Starbucks there. Very nice coffee, pleasant seating area and nice staff.

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Go_Travel_Fun_12 . 2017-10-22

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it does what it says its Starbucks. Had a reasonable sitting area, one its selling points is that it is next to a phone charging station, so you can have some coffee while you wait for you phone to charge

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get2chirips . 2017-09-14

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Not bad. Efficient staff, nice clean setting. Has a better vista than some of the other chains. Pleasant diversion if you are shopping.

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Jango1969 . 2017-06-23

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Much as I love Starbucks coffee, the waiting time for the baristas to prepare your coffee is a nuisance. Having said that, most coffee chains are the same, with not enough staff and machines available to cope at busy periods. You would think by now...

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690dic . 2017-06-05

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On entering Starbucks it was very quiet although it took a couple of minutes for someone to come to serve us. Very nice strawberries and cream frappuccino!

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joannep2015 . 2017-05-18

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Such a chilled place to relax. Staff were quick to prepare my caramel latte and friendly to boot. Tables cleared quickly and a lovely view of St Martins. Worth a visit if in the area.

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Wanderingwonderings . 2017-03-20

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We dropped in for a takeaway latte. Very quick service in a clean coffee house. We'll definitely be back.

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TheWellbeingGamer . 2017-03-11

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Went in here on Tuesday and an Asian woman came in with a paper cup begging for money. She asked every single person in there and the staff watched her and said nothing to her and allowed her to approach every customer. Everyone was saying...

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john6101953 . 2017-03-09

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It was approximately 1030am when I visited this coffee bar. It was not too crowded. I had lovely decaff soy coffee and cheese and mushroom croissant. I had a lovely seat with a view. It was sunny and I was able to see St Martins...

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Monica192 . 2017-03-07

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The coffee didn't taste anything like coffee. Somebody had spilt a drink and the staff hadn't mopped the floor - just put up a sign to say 'Wet Floor'. Therefore the floor was sticky, tables dirty and needed a good clean but even worse, the...

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brendavwall . 2017-02-20

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Quick service good food - a quick stop after 2 hours on the bus, quick service a large green tea and a cinnamon roll lovely Try it Trip Advisors

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DLLorenzo . 2017-02-20

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We were in Birmingham shopping today, and I called in at Starbucks for a hot drink to take round with me. With its prime location this branch is always busy. I ordered a hazelnut hot chocolate to go. The service was very friendly, and the...

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Steve W . 2017-02-18

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We managed to get seats easily at breakfast, this is a very busy shop for the rest of the day! Great friendly service.

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Alison H . 2017-02-15

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Had a couple of drinks here with a friend, tried the green iced tea which was nice. Staff friendly and room to sit down and chill. Would visit again.

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sammydevro . 2016-12-21

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Unsurprisingly this is a very busy branch of Starbucks as it is located in the heart of the Bullring shopping area of Birmingham and is popular with local workers, shoppers and tourists alike. I think it is to be congratulated on maintaining good service and...

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profjoypc . 2016-12-07

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Came here with a friend to meet before a day of walking round Birmingham! Great meeting place for coffee and to chat - no complaints whatsoever. Will be back when we are in Birmingham again!

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Miss_Didee . 2016-11-30

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This Starbucks is located inside the Bullring shopping center, next to the exit leading to the church. This enables a wonderful view, especially in the evening. Power sockets available, wifi is free on "The Cloud" network. I found the staff to be particularly charming in...

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ArticCynda . 2016-11-25

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Visited with my daughter today - our annual shopping trip and we always start off here before heading to the shops, She has breakfast and we both have a drink.

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Janice L . 2016-11-22

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Was here one afternoon and was very crowded so all that is said by other reviewers validated. However, this starbucks provide a very nice view of the church building. If you need a nice quiet starbuvks, there is another in Selfridges so you don't need...

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Jangtravels . 2016-11-19

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I visited today for my Starbucks fix, when I presented my app for payment (using my free loyalty drink) I was told that they wouldn't accept it because they were a "franchise" ! Why the hell does that make a difference to me? It says...

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Stephen_Guy . 2016-10-05

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The place was certainly busy and we managed to find some chairs and even cleared up the rubbish ourselves. The beverages was the usual Starbucks fare, good coffee for a cold day.

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PrestonGuild . 2016-09-29

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Called in for a quick coffee, service was very quick considering the amount of people in there, just managed to grab two seats. Coffee was good as you would expect from Starbucks.

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Steve57C . 2016-09-26

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I love Starbucks but this all was very chaotic ppl pressed up against u and staff just wanna make ur drink as fast as they can i felt so rushed either they need 2 expand or they need more branches.

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Penellope . 2016-08-12

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Firstly, in fairness I have visited this branch several times and had decent service and coffee. However I can only assume there's been a change in management as things have gone rapidly downhill and for the moment I won't be visiting again. Waits for drinks...

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Angela W . 2016-07-08

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Rude and u caring service. Horrible, bitter coffee - completely undrinkable. Took one sip and left the rest. Really dreadful. Utterly filthy outside with every table covered in rubbish. Avoid. There are plenty of nice coffee places around here.

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brushsalesman . 2016-07-04

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Stopped for a takeaway coffee. Service quick. Coffee hot. Staff friendly. It's so dirty though! It is in desperate need of a lick of paint as everything looks scuffed. Floors look dirty as do the tables. Toilets were grubby. Sink was clean but taps were...

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Uk12345uk . 2016-06-25

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Came for frappucino and Americano. After waiting over 15 minutes for our drinks order to be made, we were ready to give up. Stack of cups waiting to be made by baristas; that's in addition to the numerous empty cups still on tables in the...

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Clarice H . 2016-05-28

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The is no disabled toiltes which is not good for disabled customers it not wheelchair accessible no room for weelchirs

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Rowson11 . 2016-05-23

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Fine for a quick coffee stop. quick service, fair price but lots of dirty uncleared tables when trying to find a seat

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Hazel P . 2016-03-23

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Visited just as the store opened and was disappointed from the start. The tables looked like they hadn't been cleared/cleaned from the night before. The staff were not very friendly and were difficult to understand. Pretty disappointing for a chain store - well below Starbucks'...

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Tvlx3 . 2016-03-15

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. I am currently volunteering for a group called Have a Heart Help The Homeless . The group were in Birmingham City Centre on Saturday night and were very busy giving out clothing , food and hot drinks . We ran out of hot water...

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pam123456789137 . 2016-02-21

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On a recent visit to Birmingham with a friend over from Ireland, we quickly stopped off for a coffee. Service was good and staff seemed friendly but I have been in much nicer Starbucks. Only fault I had were that I had to wait for...

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scone190 . 2016-01-12

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Had a lovely festive drink, but not what I expected, they'd run out of almond syrup so had to go for hazelnut. They could also do with clearing the tables more often.

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andyhofer . 2015-11-15

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Absolutely rubbish. There was no direction as to where to get served or wait for service. The tables were not being cleared or wiped and they forget to make us our coffee. Oh and it was ridiculously expensive.

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Johnywigs . 2015-11-08

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Went there been to alot of starbucks and normaly i rate them very high but found this one dirty and staff really didnt make me feel very welcome as a customer personaly felt that i wasnt wanted for my custom , i would go back...

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hassellmark . 2015-11-04

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We stopped in for Coffee while in Birmingham centre, disappointed that they had none of the pumpkin spice coffee left despite it being the day before Halloween, and none of the autumn coffee cups either. Settled on a cinnamon coffee but it was horrible, my...

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Tigi_Higgins . 2015-10-30

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Very busy but staff were unfazed. Super cappuccino made in quick time to keep the queue moving. Thanks very much.

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Docmatt . 2015-10-17

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Couldn't find Starbucks, Grand Central listed so... My review: cosy, only high chairs & tables, not to my liking. Obviously very new & designed for busy travelers with limited space. Us weary travelers would like more comfortable seating please.

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Treasa-from-Thornton . 2015-10-02

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Ive been here before but this visit 12/09/15 was not up to the usual Starbucks standards. My drink was made twice and the second attempt the ice wasnt blended properly. There were no clean tables so you had to sit where there were dirty cups...

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K8G5B . 2015-09-12

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Very friendly staff if I must say so myself, they greet us as if we are more than just customers, they would ask about our day, if we want anything in particular, it just feel nice walking in with s frown and to leave with...

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buzzinbee2015 . 2015-09-12

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Well located to meet up with people It is however just a place serving coffee and in that respect it is fine. It didn't make me feel sophisticated or cosmopolitan. It mainly made me think I could of had a proper drink for that price.

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louisoliver78 . 2015-09-11

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Came here on a shopping trip to Birmingham friendly staff well decorated modern building with easy access for the disabled

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Vanderhessan . 2015-08-27

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We visited at the end of the day, to have a quick drink, plug the phone in for a few minutes and use the free wifi to check train times before heading off home. There were no clean tables at all, we ended up on...

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solotraveller2470 . 2015-08-17

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friendly staff, warm and welcoming for me and a new born will definitely be back! quick service with a smile no attitude like many others I go to and just a overall nice place

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dannii199023 . 2015-06-21

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This is one of my favourite Starbucks in Birmingham. Awesome view on Saint Martin s cathedral. It's one of the busiest Starbucks but the service is always quick and outstanding thanks to the kind and helpful staff

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Giovanna C . 2015-06-07

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Easy and quick coffee . Everyday drink coffee and its always same taste and style makes you fresh . We really enjoyed your happy hour

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Farhan R . 2015-05-28

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Terrible unusable wifi which is provided in store by BT and Starbucks (they get regular complaints). Beautiful coffee. Awesome view. Some staff lovely.

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Lee O . 2015-05-06

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A great place to relax or taking a break from shopping! They also offer oven-warmed foods, free and reliable Wi-Fi, Starbucks Card, Mobile Payment, and Rewards are also available.

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Mary Cris N . 2015-04-26

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We visited Starbucks in the Bull Ring for the first time today. It was a Thursday afternoon and still pretty busy, but we easily got a table. At weekends this place is usually heaving, and it is very hard to get a seat. We ordered...

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Steve W . 2015-04-23

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Nice spot to relax whilst doing your shopping in the Bull Ring. The service is great here as ive never had problems with my order like I have in some other starbucks cafes

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K8G5B . 2015-04-12

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came here this afternoon. It was busy and I didn't see allot of staff on the counter. I think that they do have more staff but this time I didn't experience this.

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yusufhuraira . 2014-12-30

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This is a very popular and busy coffee bar, staff are kept busy but are still pleasant. If you like Starbucks then you will like this one, it may be a little smaller than usual but it does the job.

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john6101953 . 2014-11-06

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I went to Starbucks with my sister just to stop off for a cake and drink. My sister popped to the toilets while i waited to get served and order. Before I had made my order my sister was back and let me know there...

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Melvin S . 2014-10-15

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I travelled on my own to Birmingham on business and the rubbish hotel I booked into did not do food even though their website said they do. A lovely lady who made me a fantastic coffee and when I orderd a bacon sandwich told me...

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231lesleyk . 2014-09-24

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This coffee shop never fails to impress me. As it is part of a chain the coffee is assured to be great and the sandwiches are delicious, what I love the most is the staff, who are always bright and cheerful, they always talk with...

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Chelseasmile2014 . 2014-06-21

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Starbucks is Starbucks. There's only a few drinks i like from Starbucks, but they are pretty good. Well at least i like them. Service is ok, kinda of like being on a belt really. Take your order, pay, collect your drink, leave! For a Starbucks...

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Pandamedic . 2014-05-28

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Stopped by during shopping trip with fiancé and 5 month old. Were able to get a good table that was clean and staff were very quick to remove used cups/plates as people left which was good. Staff at counter very friendly, I asked for mug...

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xLetsGoTravelx . 2014-03-06

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Good enough, not the best coffee, always packed out. Staff dont really seem to care Seemed clean enough, weird odour

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Jesse W . 2013-11-30

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I got a filter coffee from this place. It tasted of dirty water. Twice i went back and in the end i just asked for my money back. £1.50 for a coffee and its disgusting. I have no idea why they charge so much. It...

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Rodneytrotter1 . 2013-11-27

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Really friendly staff and great coffee. You can sit here and watch the shoppers go by. It gets really busy as the day goes on so you might have a bit of a queue.

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bobby911 . 2013-11-26

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What can I say? It's Starbucks. Quite small considering the location and number of passing trade, which means it's often cramped in there, particularly when the shops are especially busy. Staff do their job as they're meant to, though I have met friendlier baristas. If...

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emily_jaka . 2013-11-08

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Dunno why this place is getting a slating. I thought it was alright. Starbucks is the same coffee and food everywhere so it's the same as you're gonna pay else where but it was quiet. The staff didn't speak much. But I prefer that. I...

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Samantha S . 2013-10-22

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I'm a regular Starbucker! This was the worst Frappuccino I have ever had made. I always have an Espresso Light with an extra shot. I asked if this was a light. It was not. So the girl made me another with great reluctance. This Starbucks...

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Tilly C . 2013-09-22

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Very friendly chap on the counter. Coffee came hot and fresh. Place Clean and tidy. This Starbucks is a lot tidier than others.

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Docmatt . 2013-09-14

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Sat at a table and one of the chefs bashed into my table spilling my newly bought drink. The manager (walking two seconds behind her) then decided to bring me beer mats because "your table is a bit of a mess. I hope you appreciate the fact I bought these over for you" I then ordered a small breakfast. Whilst eating it I was interrupted by a member of staff sweeping under my table whilst I was eating. She even bashed my foot with the broom whilst I was eating. That food on the floor was there before I arrived. I felt extremely embarrassed by the fact that I was being victimized just because a member of staff had walked into my table and I was blamed for it, and that I could not eat my meal in peace (no where else would interrupt a guest's meal in this way) I have added a photo of one of the pieces of (not my) food, that the memeber of staff was trying to get from under my feet as I was eating.

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3.5

11 Opinions

location-icon33 Kitts Green Road, Birmingham B33 9NY England
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The main issue, is the service from front of staff on a Friday, as this is the day i generally visit. You can stand waiting to be acknowledged for over a minute while they continue doing what they are doing before they have look up and ask you what you want. Food is generally very good apart from the bacon, in the bee fast which always appears it’s been cooked on a dirty plate After three visits having the same poor service I will not be visiting this establishment again.