Starbucks in Barnsley

I came here this weekend with a friend. When ordering, my friend advised our server of her allergy. The server's response was a hesitant "Ok" that didn't reassure us that it had been understood properly or that necessary safety measures would be taken. Another server appeared and the two discussed this between themselves and came back to us to say "We use the same equipment". We reiterated that clean hands and clean equipment (between touching allergens and our order) was required. They said they could put it (not clear what) through the dishwasher. A third server appeared to say "We can't guarantee anything," which is corporate for "You have to opt in to the risk and accept responsibility for your own safety because we can't be bothered." I said, "But you *can* guarantee that you follow safety measures? That's all we need." They said yes but were clearly reluctant and left us feeling unwelcome and like we had to worry about whether they would handle our order safely because they didn't seem to grasp what was required. My friend asked that our food order be brought to the table so she didn't have to return to the counter when this was called out as usual - she uses a manual wheelchair; none of the counters were wheelchair-accessible and she needs her hands free to move so couldn't fetch the food and wheel back to our table. The server agreed but then called out the order as usual when it was ready. This took a few minutes and then the servers obviously caught up with each other and one of them brought the food over. I don't think any equipment got put through the dishwasher between our order and the one before. This server arrived with everything in takeaway wrapping even though we'd paid to eat in, saying, "Here's your allergy one," about my friend's sandwich, and then saying what was in the name of my sandwich normally. This whole approach from start to finish was so othering and discriminatory and the same attitude is adopted towards my friend in almost every hospitality setting. It needs to be understood that this is not pleasant, not good customer service and not even in line with the Equality Act. This could be improved by: 1. All staff understanding the actual causes and impacts of allergen contaminants and necessary safety measures. 2. Being compassionate and responding to people as human beings, not arguments to win. We went here because we needed to eat, but we spent our whole time there fighting for the right to be served. Hospitality really shouldn't be this hostile.

Good coffee good customer service thank you

Called here today first thing was they don’t accept the app which is fair enough but the big thing that let this Starbucks down is the customer service at 12 o clock there was only 1 person serving and a que of 10 then I received one drink and stood there until the girl realised I was waiting for another drink then bellowed to the girl in the kitchen “what was this drink” absolutely diabolical customer service and as a Starbucks gold member I will certainly not be calling here again the way that they speak to customers is terrible some additional Starbucks customer service training required I think. I will also copy this review to Starbucks HO and Brian Niccol 1/10 !!! Also very expensive £14 for 2 drinks (the pic shows no one serving behind the counter and a que of approx 10 people) AVOID !!

A welcoming atmosphere with lots of friendly colleagues, they’ve cheered me up with a joke without knowing I’ve had a bad day! The girl with the green hair has made my day even better by making my latte drizzling with authenticity, she was full of empathy and understanding and had a stunning personality inside and OUT!! Made my day better 10/10 reccomend

We always enjoy our lattes at Starbucks. The service is very good.

don't spend your money at Starbucks

Great coffee! Friendly staff and pleasant surroundings.

One of the best places to get hot chocolate from

Several different milk options for their coffee

I didn't go in Starbucks on this occasion as I was just going to the movies. So I can't make a comment.

Very expensive place. Need to lower prices.

Saturday morning at 10.30am peak time 8 people queing 2 people behind the counter but only 1 serving. Around 3mins per coffee that means I would have been stood there nearly 25mins just to get served the lady behind the counter should be serving people instead of sticking labels on things.

Nice new starbys next to the nice new cinema! Can't beat it. Nice staff too. 👍

Staff rude not upto normal standards always an issue weather its card machine not working or not having enough stock. You can definitely tell this starbucks is franchise and not directly a starbucks store. Very disappointing as we've been here a few times and 90% of times there was an issue

This is a nice enough place to have a very expensive cup of coffee ☕️ Clean & tidy and staff helpful to a point, but do not look happy as no one smiles for some reason. Free WiFi Disabled friendly.

Not very keen on these places but my wife likes to go every now and then. Very slow service. You need a bank loan just to purchase a hot drink. Very expensive place.

Useless, took far too long to make two drinks wrong. Maybe spend a little less time flirting with the security guard while you’ve got customers waiting…

Arogant staff. Long wait when the place was empty. Burnt milk.