Starbucks in Birmingham

Ordered hot chocolate- it had a weird smell to it like the cream/ milk was off. Person on the till was very confused- No idea what he was doing. Bad experience.

Walked in at 17:00 to be told it was closed [No signs anywhere stating it] when in the starbucks website and the maps saying it was open until 19:30

Drink poorly made, and customer service appalling. After paying above £4 let down with quality and taste. Staff need training at all levels. Nice store newly refurbished. Clean inside with tables/ seating. Barista using very slang words - like bro etc Which Is street wise talk and not professional. Ghetto talk or slang used by the barista

Unethical. Far better options available round the corner.

Ordered pumpkin spice latte, met this sound bloke with the durag. Literally the nicest customer service I’ve experienced. Very welcoming man and he gave the drink within the first minute.

I ordered through Uber eats and everything was perfect the drinks came quickly and the match tea and white chocolate mocha was delicious! Highly recommend it!❤️

Popped in for a cheeky starbeez with my sister, There was quite a long wait but it was worth it the drinks were good 😊🌟.

Went to this Starbucks at 7.30 when it's closing time is 8.30! Drive through was closed and staff were rudely turning people away stating they won't be serving them. Wasted Journey!

Brilliant location unfortunatly staff not been trained drive thru ques long and when you go in staff take ages to make a drink. Noone is in charge everyone all over the place. Maybe will be better soon but they really need staff who have been trained accordingly

Tried the drive thru today, ordered via the app, everything was smooth, ordered a Venti and cup was almost half full of whipped cream instead of drink but they just started so 4/5