Starbucks in Cherwell

the preparing time in the app when ordering online does not match the actual prep time.

Thanks so much to the Saturday morning team who wrote my dogs name on her pup cup. In customer service it really is sometimes the little things that count!

We went to use the drive thru, but they had run out of the pumpkin spice. The menu at the order point was very limited, so we decided to go inside. Same with the menu inside, so we opted to use the app to work out what we wanted. We then stood around for a while with really loud music blasting, to find out our order had been tucked away to the side most of this time. We had ordered some vegan cream on one of these, but didn't get it. I was told they had run out. I asked for a refund and I was told I would need to do that through the app (which isn't an option either)

My first time at Starbucks Bicester as I was passing through for work, it was what I needed. The staff were so attentive and my coffee was perfect. I'm fussy with my Latte's. I asked for it extra hot and it was perfect. I got a toastie and was cooked just right, been to other coffee branches and they've either over or under cooked it. Will definitely go again if passing through.

Didn’t catch the employees name but went to Starbucks to get my girlfriend a drink (who wasn’t with me) and wanted something “fruity and cold” a younger lad was serving on the drive through and went through some options and gave his personal opinion and also what other customers like to order. Not only was he really helpful and friendly he also encouraged me to use my Starbucks app which I had forgotten I even had, got me to scan my QR to which turned out to have to free drinks available to me. Credit to the Starbucks drive through, always very good at this site but this was the best experience I’ve had at a Starbucks.

The drive through is always slower than it ever should be - but today it's ridiculously and unacceptably slow! They should just remove the drive through option if they can't handle it... Just wanted a cup of coffee

Staff always friendly, always really quick service and it is the cleanest Starbucks I have ever been in. Bear in mind it's essentially a service station Starbucks, at service station prices too. It's on a main road and presumably marketed to people going to/leaving Bicester Village. This is not a high street cafe, so it's really coffee and cakes. No it's not suitable for dogs, but there's a Coffee #1 about two minutes away that is extremely dog friendly.

Refused to let us in with our dog as, and I quote "We are not a Starbucks we are actually a petrol station". Bizarre

Everything is cold they never delivered it to me and they didn’t take the delivery code off me as they just left it at my door for ages

Drink was nice, service was moody and very minimal

Very slow service, no dogs allowed unlike usual Starbucks and charge for puppachino. Starbucks you should review your franchise agreement!

Unfortunately, no filter coffee, machine broken, as normal, wast of time and money.

Quiet morning visit. Wasn't clear which coffees were ready when called. Coffee and food good as ever.

Always closed before the official opening hours.

But time is wrong they are open at 6 am not 5: 30 Like is mentioned on Google maps

The service is always bad, and they often make mistakes.

This has got to be the worst Starbucks I have ever been, We asked if they did porridge he said yes so we ordered porridge then was told “we don’t have any” then ordered an almond croissant and got a normal one….with butter no jam, I ordered a bacon bap and got it with red sauce, I asked for brown guess what, “I don’t have any” the guy (Cameron) who served me, just doesn’t want to be here, he needs sitting down and having a chat with about what basic service means and ask him if he can smile. I will add I could see good service happening with one of the girls giving my wife some jam and apologising for not giving jam. Is this the sign of the times?

No items received despite saying it was delivered?!? Ridiculously bad service twice now, placed an order on Saturday evening and after waiting over an hour, nothing arrived and it was cancelled despite saying it was being prepared and now today, nothing arrived, poor

Came to quickly pop in 20 minutes before the closing time stated on google for staff to have already packed away and locked all the doors

Quick delivery pick up for Deliveroo

Rapid delivery and great respect to the delivery driver for doing so 😊👍

Terrible service and customer service… asked what time they closed .. 1 hour …. Banging .. cleaning and stacking chairs on tables next to where I am sat (only person in the building ) AWFUL !! Dine in .. but received a plastic cup as no clean mugs !!! .. really … terrible coffee and staff uninterested Still not visited a clean Starbucks .. they don’t clean toilets in any outlet ..

It’s an ok Starbucks, service is a little slow.

didn’t even get what ordered. wrong food turned up. tried calling starbucks where i ordered from and no answer then called just eat and still couldn’t get through.

Rude staff, just because the guy acts camp goesnt give him the right to talk to people in that manner.

Lush strawberries and cream melted in your mouth drink loved the packaging cakes were soft and not rock hard

Sadly since Jaime and Ollie left I feel this Starbucks has lost its mojo! as these previous members of staff were just perfect! But to be fair I’ve always had an excellent service here anyway and since I usually just have a drink here there are no issues as I’ve always enjoyed my ‘quiet’ time here! Tim has come out of his ‘shell’ as he was extremely quiet when I first met him so well done and keep chatting alongside your brill service! The new manager Is very charming and polite but his only ‘down side’ I feel he needs to spend more time on shop floor working alongside his staff but at same time I appreciate he needs to be doing other things too! Keep up the good service as all the staff work really well here to ensure a very good service! The staff also manage to keep their cafe relatively clean and tidy.

Ok, something unusual going on at this Starbucks. Both times we've been recently the dishwasher was broken and we had to have disposable cups: not great for the environment. Looking at reviews I can see that serving in disposable cups even though you're in the shop seems to be common practice. My egg nogg latte was also definitely missing a pump of syrup. This time of year I'm hitting the egg nogs at least twice a week, so it's really obvious when one tastes weak. This one hardly tasted of anything. Annoyingly, as the place was looking unkempt, with crumbs on just about every surface, we decided to carry on our journey and it was only when I'd driven about 5 miles away I realised, so had a large coffee with no flavour, resenting it with every sip 😒 The tuna melt is awful too. It feels like a thin tuna paste in an overly airy ciabatta: you'll be hungry again in about an hour! Feels to me like they're looking at ways to cut costs and maximise profits: turn off the dishwasher, skimp on syrup and sandwich fillings, don't tidy up...

Took so long to come so the drink was all melted!!

Order was wrong I ordered coffee frappe and got one with just milk and no coffee

Probably the most expensive Starbucks you’ll buy in the UK. A full £1.60 more for a regular coffee vs. Starbucks Telford and Shrewsbury.

Most expensive Starbucks I’ve seen in the UK. 5 quid for macchiato 😩

Only drive through open which is ridiculous!

Always confused about what to order but had been recommended to try the blonde roast beans as they are less bitter. Also found out that the drink I liked best is a caramel macchiato. They made it up for me this evening and it was delicious, will definitely be my go to store and drink. Thank you Kelis super helpful. (Please give the girl a fleece she’s freezing at that window in a tee shirt!)

Clean and tidy, toilets were clean. Service was quick. Plenty of tables.

Nice and clean place, parking space available. Great service!

Piss poor service. Ordered and took 14min to get a coffee. Yet there was only one customer in front of me who had already ordered long before me.

Regular Starbucks experience, plenty of space to sit and park outside. It's located near a petrol station and Burger King as well. One thing to note, there is a 90 minute parking limit.

waited over an hour for delivery. i ordered a venti latte!? poor service

What is so difficult to understand about “can I have it decaf and just warm please, not hot?” And they then make it scalding hot and normal. Not rocket science…

Cosy atmosphere, friendly staff

Starbucks is what it is, but this branch epitomises many of the worst aspects of the fast food franchise. It seems to be set up at motorway service prices: £2.75 for what was essentially a single mouthful of sugary cake, whilst muffins two or three times the size cost 50p more. But it is just outside Bicester town centre… Their use of disposable cups is confusing for me. Twice I’ve been here recently to eat in, both times I got takeaway cups, and many of the other diners had the same. I asked the second time around if they would serve in a normal mug, and even took my own cup in case they wouldn’t. They said it would be in a mug. I put my own cup away. The coffee arrives in a disposable cup. The label on it even says “cafe for here” on the label. I spy a pile of clean mugs behind the counter; only for show perhaps? There is no sign of an in-shop recycling point for these cups. They go into the general waste with everything else. This seems like a managerial level issue. This is a fast food establishment and it seems that the priority is on speed and convenience for the staff above all else. In a week where the UK is divided over government U-turns on environmental policies, perhaps this business apathy to the environment cuts deeper. But we all need to do better and take a marginal gains approach. Environment aside, the staff in this shop just need to stop being so laissez faire. There are dirty tables everywhere. The toilets could be cleaner. They could all seem to care a bit more.

Hit and miss one day nice sweat soya latte next day very bitter

The drinks we had were very nice. Strawberry waffle frappachino and caramel latte. There was bit of a wait for the drinks at the drive thru.

Spent more than £4 on a single small iced coffee that took them about 5 minutes to make even though the shop was quiet. I have no idea what they did with that time. The building was also full of wasps for some reason; I have no idea how they got in there, no windows were open.

Hugely overpriced and blatant profiteering. I have 2 kids and charging £4.30 for 2 babyccino’s (2 very small cups of milk) is poor. At Costa these are free. We had a further 2 coffees and this came to over £16.

Our local statbucks, and kids always love it, to go there

AVOID AVOID AVOID…spending your money in here and go to another Starbucks nearby!! This branch charges a bit more than others also. Today I was Served the coldest coffee I’ve ever been given. The stoned looking guy who served me never listened to a word I said when taking my order and tried to give me it in a takeaway cup. I had said a large cappuccino and emphasised to SIT IN and that I WILL PAY BY APP. He then scans my barcode and asks for the payment to which I repeat I will pay by APP. Then he proceed to serve me in a takeaway cup and when I hand it back to the girl she pours it into a cup and adds lots of extra lukewarm milk which turned the drink into a cold latte. I did not want to go back up and complain again as it was getting embarrassing. Too many times they do this in here and it’s not cheap in this branch!! I’m a Starbucks gold member but I will not be back

Visited on way through Monday around 5pm for quick toilet break and drink while driving back up north, ladies toilets were disgusting one cubicle of two out of order and no toilet roll in either, no hand soap and hand dryer out of use. Upon returning to the lobby with wet hands my partner said the men’s were not much better either. Tables were dirty but literally only one person sitting in and not busy so no idea what the staff were doing but obviously toilets had not been checked and tables not cleaned. We decided not to have a drink or food after this as we questioned how well the machines and behind the counter are kept clean if the rest of the place is disgusting. Have made a note never to stop here again on the journey.

Without doubt the worst coffee that Ive ever tasted So weak could barely taste the coffee with an aftertaste of oil Dreadful... Previous trips to Starbucks was never that bad... Avoid at all costs... Andy

Stopped here on our way through on Sunday morning. We parked and went inside as we wanted a break after a 2hr drive. Unfortunately it was busy and had to wait a bit to get served. Clearly a popular place. Facilities were clean but my wife did say the ladies was out of toilet paper and so had to use the accessible toilet. The signs for which toilet is male or female are a little esoteric. Not sure why we can't just have words in the modern day and age. Staff were friendly and helpful.

Dropped here on my travels for a business meeting. WiFi was great 50mbps and coffee was top notch

Liv made my drinks and they tasted great and also was very polite. Good experience

Nice, quiet calm place to get away and have a lovely coffee ☕

I recently visited Starbucks and had a wonderful experience! The staff were incredibly friendly and went above and beyond to help me out. I had received a car parking charge after staying at Starbucks for 4 hours, but the staff were able to help me get it waived. One gentleman staff member in particular was especially helpful and made a lasting impression on me. The coffee at Starbucks is always top-notch, and I appreciate their commitment to ethical sourcing and sustainability. The cosy atmosphere makes it the perfect place to work or catch up with friends.

Iam a regular customer , the service is really nice here

Very slow not enough staff or tills to cover drive thru and indoor service

Poor service. It wast the fault of the staff. There was just not enough of them. Only 2 on duty and one was serving inside and drive through at same time.

Went to location at approximately 11:20 on a Sunday and waited in the drive for 30 minutes with 4 cars in front of me and about 3 people inside. Service was very slow for it not being that busy.

Very poor service on the drive thru, waiting 5-10 mins to take an order, really need to get the staff sorted and be able to multi task.

It's Starbucks, of course it's awful, what else do you expect? It's the last resort when you are on the road and need quick 'food'.

Was in this morning. Not impressed. No filter coffee yet again. No promo syrups. No standards of work. Went through drive-thru and told the card machine isn't working but saw a guy taking card payment there when I went in. Blue haired girl on her phone in the middle of the bar ignoring every thing. Balding guy running around trying to do everything and making a mess. Dark-haired girl at the back waiting by a window fiddling with a headset. Used to work in a Starbucks before I got the hell out of there. Train and support your staff. Blue hair should be working or out the back. Baldy should be sticking to one position unless needed. Dark girl should be stepping out of position to help rather than just waiting.

Friendly staff and good tea and coffee. A bit chilly if the sun isn’t beaming through the windows during the day.

Had ordered delivery, possibly from Sainsbury Starbucks, when Driver came from Deliveroo, the frappuccino was , tipped over and have gone all over other items in a separate bag with two cheese Toasties, and they were absolutely stone cold without realising. I drove it to this restaurant, who informed me that they don’t delivery jumped into action and even though the order was not from them, they replaced it all and also gave me a free coffee in the process. For my time. I spoke to the manager who seem very nice and very apologetic and I really appreciate your face so five stars to this I will be going there again.

So we went to this Starbucks again today - we go every week or so as a treat, but today is my husband's birthday. The app gives us a free birthday drink. The drinks we received were absolutely the most watery rubbish we've had so far, and that's saying something. Every drink from here is either incorrect or badly made. They have no idea what to do with reward cards so keep trying to charge us for drinks that should be free, and the caramel macchiato that is the only thing my husband drinks is made differently and worse every time. Ever since all the staff bar one left a few months ago, there is a distinct feeling that nobody knows what they're doing with the coffee or the tills. Go to the one on the a34 if you're in the area, it's absolutely not worth getting watery milk from here.

Seasonal / limited time drinks are always heavily advertised in Starbucks, but this particular place ran out of them with no notice to customers, which was a shame. Scanned my loyalty app for my purchase but somehow didn’t get me my additional points/stars, which has never happened before whenever I scanned my app.

Whatever you do, don't have a meeting that lasts for more than 90 mins or you get a £100 parking fine!!! Very poor service from a cafe! 1 star rating I'm afraid, could do better!

Drove here at 5:50 and waited 10 minutes as per opening times provided for the 6am opening to find out at 6:05 it doesn’t open until 6:30. Waste of time, just update the hours so they read correctly on Google?

!!!!!!! They have the worst white moca and the worst chai latte. They must be trained on how to make coffees properly. I hope this message do reach out to their managers. Every other morning when I buy my coffee it goes straight to the rubbish. I even once’s decided to walk in to try it before I leave the branch and it was extremely bad that when I asked for it to be changed they gave me a funny look as I shouldn’t complain and drink what I get. !!!!!!!

First time ever had to wait over 20 minutes for a coffee, maybe worth hiring more staff if you want to serve drive thru and in store clients simultaneously

Only reason I’m giving 2 stars not 1 is because the food and drink is usually good. BUT I get to experience these great drinks very rarely because there is always any least 3 things they don’t have whether that be signature syrups, chocolate, cream or even once ACTUAL COFFEE!!! Drive thru floods as well.

Staff very unhelpful, was quiet but place was filthy and poor selection. Felt like it was too much of an ask to get some tomato ketchup.

I visited the place around 10am, the place opened at 7, 2 out of 3 tables were dirty, floor looks like hasn't been cleaned in a while, absolutely socked by the lack of cleaning in this coffee shop. This is not a free house pub where coffe costs 1.25£, this place doesn't stands with the name.

Possibly the worst, starbucks can employee who knows how to make coffee but cheap labour = coffee comes with half a cup and all froth on top wonder y shares are going up for starbucks.

One of my favourite places to go.......

We stop here this morning and have mix feelings. Staff very over busy. Just young man and young woman working. We waited in line for fifteen minutes as cars in drive through served. The man, I think Rupert by his badge, kept asking them to wait until he had cleared the inside. The woman was in a very bad mood throwing things in sinks. Rupert kept telling her to go and sit down on her back and rest for a few minutes. We experienced the woman, who said she was the manager, when a customer went to the man to deal with a problem, she yelled at her, the customer, and refused to give her name when asked. We come here many times and know this is not her store. And it was clearly a bad day as we enjoy the friendly atmosphere we normally find here so not typical. But the rest of the queue and even Roger seemed a bit upset by the exchange. He stepped in to help speed up the drinks and again asked the manager to relax in the back and freshen up. He seemed unusually happy for the woman, doing all jobs and singing as he apologized to customers in the store and outside the headset. We've seen him a few times before and he does this often. Always makes us smile with his silliness even though he does not. More staff are needed please? Stop the waiting and staff being stress. Give the young woman manager a break and chance to rest.

Usual starbucks. However, I am used to make use of their refill policy, and this one does not a participating Starbucks with refills. When staying there for hours doing some work ia quite nice to have refills and not spend a lot of money buying plenty of their coffee.

Arrived at just gone 7am to find the store wasn’t open. It says they open at 6:30am online. After calling and being told the coffee machine was being cleaned (this should always be done at night due to the risk of bacteria from ground coffee sitting in the machine overnight I must add!!!) waiting for 20 minutes we have left along with other people who had attempted to buy coffee here. Pretty shoddy service when this is something that should have been done last night.

Usually good service and friendly staff but quite often wont have some items that are on the menu

We went through the drive thru at 17:35, the cafe was empty and there were 3 cars in the drive thru (including ourselves). After receiving our coffee we went straight back on the road. Imagine my disappointment when I see I have half an empty cup! To add to the disappointment, the little amount of coffee in the cup was made up Entirely of foam! As a starbucks employee myself of 8 years I am disgusted to see the lack of effort and lack of care gone in to this drink!!! I for one would never imagine handing out a drink of such poor standard. Do better

The best "Ice Brown Sugar Espresso" compared to other branches. People working there are great despite them being busy at all times.

Beware parking charges! Met a colleague here for a catch up - we were there 1 hour and 50 mins and spent about 40 pounds between us on a number of coffees, sandwiches and muffins Subsequently got a £60 parking charge from the land owner (ESSO EG) Nice

Worst coffee I’ve ever paid £5 for… how can you serve something so bad? Every other Starbucks manages to taste more or less the same, but what we got was so bitter and tasted like cleaning chemicals with a horrible aftertaste. And they didn’t put any cream on when they should have, but that was the least of my worries! Threw it in the bin as I’d already driven away from the services, but also I’m pretty sure this would have sent me to the hospital!

Literally ALWAYS out of stock of several items. I genuinely don't think I've had my first choice of food/drink once and have been about 5 times. I keep going in the hope it was a one off but no.

Previous experiences at Starbucks have never been good mostly due to lack of dairy free options. However, this one on the A34 has made me want do a review. Excellent service, nice cuppa tea and tasty hot sausage in a roll with dairy free pain au chocolat. Thank you.

Female manager is extremely rude and negative with customers and other staff. This impacts service and overall experience. Minimal effort; complaining about other staff behind their back, but in front of costumers; and talking rudely to costumers. Would not like to work for her.

Don't go there if you read this go somewhere else they never have what you want. A update went today first time in ages I thought got to get better well NO on a Saturday only two staff service slow and I walk out this is the worst starbucks ever whoever runs the place needs to sort this out. I had to put a star but -100 stars

Lovely experience going to the drive-through spoke to really nice lady Who was really polite and excellent on her customer service. Didn’t have to wait too long for my order and I had ordered a special drink which was amazing full stars to the whole of the team you guys are brilliant.

Waited 15 minutes for 2 drive thru coffees on Sunday?!

Helpful and friendly staff. Brilliant coffee. A gem

I went in because I needed a place to use my PC and be calmed and warm. The service was good and staff is friendly. Place was clean and not very crowded.

Awful customer service - young lad who served us never asked if we were eating in or not and practically threw the cakes at us in bags and as we were paying by cash asked us to cancel the cash machine transaction he presumed we were paying by card. I told him we were eating in and could we have plates for our cakes which he again practically threw at us - will never visit again. Surely in these hard times you would want people to return but clearly Starbucks doesn't need the custom!!!!!!

Staff act like they don’t want you to be there. I never leave reviews but was compelled to after such terrible attitude and service.

Stopped to use the toilet. Had intended to buy a coffee but decided not to due to their high costs.

Single-handedly the absolute WORST Starbucks branch I have ever visited. The kitchen area is riddled with flies and the toilets.. My gosh, as soon as you walk near the door to get to the toilets, the smell of fish and stale urine hits you like a tonne of bricks, and as you can imagine inside the toilets is an absolute horror scene.

Love the coffee and the drive thru makes it all the more convenient. Would give 5 star but the drive thru has been closed on a few occasions which is the main reason I pick this over Tesco machine costa coffee which is near by

Just received a parking charge for £100, because I was having a cup of coffee 2h, which is longer than permitted. @Starbucks, can you help me out?

Very good. Tried an iced tea. It was ok.

Beyond disappointed!!! Starbucks clearly didn’t want my business on this day. After driving a significant way with a toddler and newborn the time had come to stop. I knew this Starbucks was here so stopped. Got to the tills took my order, went to pay…’sorry we don’t accept cash’ I asked why not? ‘Just haven’t for two years’ quite frankly it’s outrageous that you do not accept cash and as a result of this Starbucks are losing a customer. I just wanted to feed my family and use completely legal tender to do so.

Do NOT use these toilets, stale pee all over the floor, and it stank! (Not just recent use, but it’s not had a good clean for a long time). Actually put me off staying for a coffee.