Starbucks in Aberdeen City

Hurrendeous customer service. We bought a chocolate chip cookie and asked weather it had nuts and we were told to go on the website to check. Then another team member came and asked what the issue was and then another and then we were told we were being rude and that they will not take responsibility if something was to hapen. Not Starbucks service in the slightest!

You lose a star because you don't put cream on the hot chocolate... that really is just a disappointment 😉 Staff are nice enough, fast drive through.

Good selection of food and drinks - with fast and efficient service

Service terrible, tables dirty lots items lying on over 80% tables , got takeaway cups as apparently no cups yet plenty lying on tables , staff talking to each other through their headsets instead serving staff

Red Leicesrer and Pickle sandwich NOT in bag although it says on label it is. Cheddar chips not ordered but in bag. Replacement required.

Says it closes at 10 but just been turned away AGAIN at 9:20? this is becoming a joke now as me and my partner have encountered this over 10 times, we finish work late and look forward to having our coffee but it seems like the staff get to chose when they want to serve/close, maybe just change the closing time to 9 rather than wasting our time and money.

Drivethru orders - these are not always consistent, quality can vary for day to day. Staff are always polite and seem friendly & cheery. Food - Only ever bought the cake pops & muffins they are both amazing!

This is by far the most well run Starbucks Drive thru i have ever been to in the UK, i generally walk-in rather than drive thru and in a lot of Starbucks Drive thru's that i visit they never have enough staff working to deal with walk-ins, However, the Wellington Circle Starbucks is amazing !! Plenty of friendly, helpful staff on duty - never more than a 5 minute wait !!! Superb guys keep it going !!!! I love it !!!

We had an issue with our Starbucks app and got charged for an order when the store was closed, went back the next day and got served by CJ who was a gem. Helped us sort the issue and got our drinks we missed out on! We’ve had him a few times and he’s so lovely! Made our day

Had a croissant here and it was rough. Possibly the worst I have ever been offered. Staff are very helpful but that's about it

Good morning vibes 🌞 Thank you ❤️❤️

My and my kids visited this morning before school. We enjoy it and I can see the staff work very hard to satisfy the early morning demand. Plus still have time to make a nice flat-white for me 👍 Thanks to them

Never got order as driver delivered to balnagask court instead of balnagask circle

Needs upgrading. Some of the seats were grubby, and there were a few tables that needed clearing.

Ordered 2 items only received 1. Not a good service, also driver just left item at the door. He should have waited and handed it to the customer.

Delicious coffee and moist brownie - that's love

It is what it is. Another drive-through starbucks. Overpriced ( but tasty) coffee served by folks who dont want to be there

Prima Starbucks. Fijn dat de hond mee mag.

Slowest drive thru in existence.

Good for a coffee when other cafe's are shut.

Doesn't bother being open when it says it is. Sad

Busy but a great place for a coffee

Usual Starbucks experience all good

Order was placed at 09:38 and only just got it and hour and a half later had 3 different times for delivery shocking!

Order on just eat. Ordered 3 drinks and only 2 were delivered , not a hard order

Asked for oatmilk coffee got semi skimmed milk, too busy chatting with eachother than to deliver my order correctly

Driver stole my frappuccino and ran away from my house before i could even look in the bag.

Went in on a Saturday mid-afternoon and the place was packed. The staff stayed calm and dealt with the large amount of customers with a smile on their face and were very pleasant.

Half of one coffee was spilt all in bag, because it hadn’t been secured properly or taped like normal, poor delivery driver was so apologetic even though it was not his fault.

Abit chilly to sit in as went later in evening need to turn off AC now seeing its October? They open till 9pm but locked the main door entrance at 8/8.15pm so you can't get in unless you use drive through? Its abit off when you can clearly see people sitting inside and you want a coffee if you don't have a car ? Had nice coffees ☕ love tje pumpkin 🎃 flavours

Typical Starbucks...... Clean, friendly, swift and decent coffee. Plenty of parking here

Delivery was fantastic, however my coffee isnt even half full? It’s literally just foam over a small coffee

Absolutely nothing savoury GF - unbelievable & no excuse - others can provide so we will come back as it’s a vital component of service in today’s world

I ordered 2 Caramel Coffee Frappuccinos 1 with Caramel Drizzle and both came with no coffee in them and no caramel drizzle

I didn’t even get to taste my drink as the drive thru operator failed to give me a working lid and so my drink spilled everywhere all over my car. You would think a big chain company like Starbucks would at least be able to give you a usable f*cking lid

It was time to edit my review as it doesn't apply anymore. Think they've thankfully had a change in management because recently service has been great. Staff are lovely now, friendly and efficient ad it's a busy shop so they work hard but still take the time to smile and provide the best service they can. I now go regularly, order through the app, pop in and collect, simple. No longer boycotting the place and driving all the way to Westhill for my Starbucks so whatever changes you made several months ago please keep it up! Thank you xxx

Very limited space inside, top service!!!

Worst coffee I've ever had. Milk was burnt and tasted like hot mud.

I love overpriced cold coffee in morning, nothing better than spending big bucks on coffee

Second try and absolutely filthy. We were popping into ikea so thought ok let’s try this Starbucks again, I use them everywhere and have gold on my app. Omg it’s awful the worst. Behind the counter 6 members of staff . Not one priority from any of them to keep the seating area clean. Not one unaccompanied table clean , floor covered in residue food, I cleaned a table and said come on guys can someone perhaps clean up, young girl came out and wiped our table, one squirt of spray and a wipe. Omg really!!!. Avoid this we definitely won’t use it again. I hope Starbucks look into this shambles of a badly run franchise. Have a member of staff on each shift cover tables and floor space!!!! It’s not hard . If people can’t sit they will go elsewhere.other cafes manage to stay clean . Avoid

Coffee lovely, food over priced

I ordered a coffee and sandwich and only my food was delivered. When I queried with the driver, he just said I don’t know and phone the number then walked away. Great help!

Used the drive through. The BEST customer service. I left feeling happier that I arrived due to the staff. They should all get a pay rise for their efforts.

Excellent coffee served from pleasant staff. Good location with loads of parking spaces available.

I love that Aberdeen finally has a drive thru Starbucks however 50% of the time they don’t have any oat milk and today they weren’t serving cold brew either. You need to do better Starbucks.

Used the drive through, fast and efficient

I like Starbucks…but this one needs a wee bit of help! Every time I come to this Starbucks it’s full of people and also full of tables laden with dirty dishes. Today one table was stacked with dishes as customers cleared the dirties to this table so they could sit down at a semi- clean clear table. The dirty mop bucket sits in the hall near the rear door and the dust overhead on the warehouse type ceiling needs attention. Honestly, Starbucks…there is no reason for dirt! Clean it up!

there was no straws and there was whipped cream in it when i didn’t want any as i’m allergic so i want a refund

I ordered a sausage BAP and the top of the bun was rock solid. If I'm honest it was that hard I could of knocked it off a wall. But I was so hungry I ate it because I was waiting 20 minutes for the drinks to come. I should of took it back. Absolutely shocking!

Looking for awful customer service? Then this is the right place! Came here today before leaving on a journey, and was met with a rather rude employee. Informed me rather bluntly that they didn’t have what I was after and then when I ordered something else I had to repeat things multiple times only for the order to still be wrong! When I tried to inform them so it could be sorted they walked away! Having worked in customer service for over 7 years and worked for Starbucks themselves I understand it can be stressful, but the place was practically empty and the order wasn’t difficult. I appreciate bad days happen, but that’s not how Starbucks trains their employees to be! Thanks Ben… for nothing

Orderd hot coffee i got iced instead

Why would you give a coffee to sit in in a takeaway cup without asking?

Place is closed without Any info

Great wee stop gap in my day. 1st time visiting n won't be last

It was fine for a quick coffee. Busy, and plenty parking.

Great food and drinks but, cleaning during quiet periods could be more focused on. Came the other night and only myself and one other customer were in, 5 staff members but, nobody cleaning. One was using his phone behind the till.

Really nice delivery driver and excellent coffee

Orders 2 drinks on app and never got what I ordered and to make things worse they tried to serve me a half full venti and when I complained I was told it was for safety but the other venti was full so they are ripping customers off deliberately as when I tried to talk with the manager his attitude was absolutely shocking and when I asked for area manager he said call head office so my advice is check your drinks

Order is wrong, we ordered a coffee Frappuccino and it’s a cream

Everything was great! Thank you

Good place for a nice coffee and a place to sit for a while.

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Great service and dog friendly...

Just what you expect from Starbucks. Everything done properly, it's open a lot of hours and it's always open when it's meant to be unlike small cafes in this area that just do whatever they feel like. Parking outside, staff are pleasant. If you don't mind a corporate cafe this is a good one.

Been at the drive through twice this week once it took 25 minutes for 3 coffees and being the front of the queue, no apologies for the wait and the coffee was cold, sat in once and the shop floor looked filthy, uncleaned tabled etc

Been a few times lately staff always pleasent but sometimes forgetful coffee the best toasties also great. I look up to the roof and I can see several cobwebs surely these can be taken down also there is soap dispenser in one of the toilets been broken for weeks.

Quick drive through, very pleasant employees

Did not get the drink I ordered and bun was rock solid. Totally stale. Will never order from here again.

They know what they're doing ré location, this place so handy just before you get on the motorway. Clean and new, the usual Starbucks selection, nice staff.

Friendly staff, great place for meeting with friends for a quick bite

Just eats part was completely fine! Order arrived and my ice latte had no coffee in it! I have no idea how you could give someone a coffee with no coffee?? That is literally your job is to mike coffee, JOKE!! Called starbucks directly as it was not a just eat issue and they were not helpful on the phone, the Starbucks employee was very cheeky and did not appreciate that it was not a just eat problem and it was theirs. Could not get another coffee delivered through them directly and had to contact just eat directly for a refund!! Shocking serves from Starbucks, great service from just eat.

Welcoming staff, variety of food on offer and coffee absolutely! The one thing drawn my attention is the naked warehouse type ceilling of the cafe, lot of dusts were visible. So while dine in, I was bit of concerned if some of those dust particle may fall.

Caramel frappuccino all day. Everyday.

Went in with family and staff were very nice and quick. Drinks were fantastic

One coffee was spilt all over the bag as the lid must of came off very sad :(

Bit of a que but hey ho , same quality at the window

The almond croissant I had was the best.

asked to sit in, handed a take away cup? thankfully the place was full of dirty plates and cups on most of the tables so decided to leave.

Food and drink consistently good. A bit of a queue at the drive through though

Nice food and coffee but a bit pricey. 😁😁😁

The driver was very polite and he arrived in time

Sunday morning not even 9am and there are seven cars in the queue which has taken over ten minutes to get our coffee. Looks like there are only two staff working in the shop. We visit here at least twice a week and the service and the staff are for the most part utterly shocking. If staff don’t want to work there then find another job. Yet again, another bad experience at this Starbucks.

Great coffee but often long queues.

Quick visit to this shop opposite Altons Hotel in Aberdeen. We ordered hot chocolate. It was very good smooth milky hot chocolate.

Wrong item delivred - one item was a hot latte

The venti latte had too much foam, was only 3/4 coffee

Staff standing behind counter chatting as food sitting out getting cold at till for over five minutes.

Nice place, staff very friendly.

Very good hot chocolate and cookie

Poor customer service, poor selection of products, untrained and uncommunicative staff. When you have finally negotiated the language barrier your drink is served cold. Too many coffee shops in the world to waste your time on this one

Nice dairy free coconut cappuccino

Great service. Delivery driver was very nice and pleasant

That's the 4th time I've been given the wrong order from this drive through. (Over 3 months) ask for small get regular size, and it just has no flavour because it's more diluted. Mad how they can get such a simple thing wrong........dont know if it's a poor kitchen layout or menu issue or just staff problem.

A nice place to catch up with my friend who lives in Cove.

Went drive thru, quick and easy

Ordered two Frappuccinos and one came and the lid was off and it had fallen all into the bag and there was only 3 quarters of it left inside the cup.

Fresh coffee but empty tables dirty with coffee mugs and food wrappers from last customers.

Lovely cake display (although I can’t have any but it looked good!) and they have gluten free Ham and cheese paninis. friendly barista made my coffee :)

Coffee ok but no gluten free biscuits or cakes. Pretty poor these days. How hard would it be to have packaged gluten free biscuit?!

I've always liked Starbucks coffee and they've got a great selection as do most of the chain. Staff are really pleasant and the service was top notch.