Starbucks in Lambeth

Went to this Starbucks over the weekend whilst on a trip to London. Came in during breakfast for a quick drink and some food. I ordered an almond croissant and a crème brûlée oat shaken espresso. The croissant was dry and stale and instead of the crème brûlée oat shaken espresso, they gave me a crème brûlée cold brew, which was fine, I was happy to accept that instead but upon further inspection I realised that the milk used was off as I had chunks of milk floating around in my drink. Furthermore, instead of an actual bin they just had a plastic bucket on top of the condiment unit to put rubbish in which was overflowing and absolutely disgusting. Will be avoiding this Starbucks on my next London trip.

Great service, extremely polite and friendly staff. Makes stressful travel more pleasant. With lots of choice I’d definitely return here when next on my travels. Thank you ☺️

Great coffee and suprbly served by the team to me and my companion (Bukayo). All my love, Shams

Considering that people are waiting to catch trains the service is slow and not very welcoming. This branch also doesn’t take part in the reward scheme which should be changed.

The reviews don’t justify the team is really fast as a regular Starbucks customer must say they extremely quick with the amount of people in quay they managed the quay really well. Also even though the quay is up to the door they looked calm and focused Frappuccino was great.

Huge disappointment and anger. Came here while waiting for my train , asked for an ICED latte as it is very hot today. Got a hot drink instead. Didn't have time to complain and ask to have it changed as I had to rush to catch my train. Now sitting in the train tasting this drink doesn't taste like coffee at all, rather some burnt, over roasted old coffee or something. Can't even call this coffee. Never visiting Starbucks again. I even gave them my own cup so this shouldn't have happened. Can't drink this, just waiting to get home and pour this down the sink. Bye bye Starbucks.

Add to the usual mediocre and overpriced Starbucks coffee a miserable environment (usually one of their better points) and you get a good picture of this branch.

Hi, Avoid, always busy, staff is not trained and the drinks we received didn’t taste even like a coffee! Terrible experience!

I ordered an almond cappuccino but it was really terrible and they did not even used the almond milk. My first sturbucks drink and probably last as well.

This Starbucks do not honour the reward scheme. Don’t sign up for the franchise if you are not going to provide the whole service!

Good customer service, lots of food and drinks options and plenty of seating. A good option for coffee and conveniently located in Waterloo station.

Visited at 12pm on Sunday 5th June. Very slow service which can happen but the place was filthy! The areas where you would sort your coffee with sugar etc were strewn with litter including old banana skins etc! There were no stirring sticks left and the staff didn't seem to care one jot! Won't be back in there in a hurry

Cafe's don't come much grubbier than this in 2020. But if you want somewhere to sit with your laptop for an hour, the upstairs has more than a dozen tables. And the lack of cleanliness means you won't get bothered by staff tidying up around you. I've been here for 85 minutes and I've yet to see a member of staff cleaning tables or tidying up so far.

Servizio terribile. Siamo andati un sabato 20 minuti prima della chiusura e ho ordinato un frappuccino fantasma. Non mi avrebbero servito perché avevano già lavato tutto. 20 minuti prima della chiusura! Se fossero stati 5 minuti, avrei capito, ma 20 minuti. Ridicolo! Non ci torneremo.

A basic looking cafe compared to Starbucks usual standard that is very unorganized, dirty uncleared tables, limited seating & not very nice staff, I purchased a bag of Christmas coffee beans with my drink that after queuing, I waited 10mins for it to be made making me miss my train connection, I found the prices a lot more expensive at this branch plus no offer of grinding my coffee beans, unfortunately my drink order was then completely wrong as I ordered a mocha but was given a very tepid hot chocolate, other cafés at this station I find are much better.

Service and wait time was good, however I ordered an oat milk latte and only once I was on my train did I notice the milk was clearly out of date, it tasted horrible, couldn’t even taste the coffee, I am very disappointed as this was money down the drain

I find this to be quite a dark location - like the lighting isn’t adequate - it made it feel a little dingy . However my mango drink and my rocky road were both tasty - the chairs were peeling and lifting - the place just needs a spruce up to make it more attractive for a Starbucks ! Staff were good

Not great service; also they forgot to put our order through either . Not coming back to this one ever again.

Dated dull store, slow service (only seemed to be 1 person making weak drinks). Also not very clean.

Casual, in the sense of having little appreciation of customer service. Then again, this is just another branch of the Starbucks behemoth, and the more different branches I experience, the less impressed I become about the economy of scale, the sameness of the interior, the...

I drink 6 to 8 lates daily , I am coffee addicted and I only drink milk and water . There is only a few stores offering a good coffee but neither is Starbucks or Costa . And I was here thinking that the Camden...

Did not receive my order correctly, warm latte with almond syrup - not too complicated right? This was my second attempt here, as the same thing happened the last time, really not ideal burning my tongue! Super frustrating, as I would go out of my...

Horrible attitude no good morning,just threw the money in my hand disgusting service I came in today 10 th March lady had a pink hairband on her pony tail. Hope this gets sorted because if your in a good mood easy way to ruin your...

Went in and spent £4.10 on a medium caramel Frappuccino with cream. Once I had it if just tasted like a watered down ice coffee, so I asked if I could either have something different or a new one. They then gave me another one...

The location is great - right on the platform level at Waterloo Station - but that is where the good review ends. The baristas here are not motivated to listen and/or prepare the order correctly. Their attitude is grudging and negative. The store itself is...

This review relates to both Waterloo franchises. Very poor customer service. So bad I won’t be using either of the branches again. I think it is scandalous that a franchise doesn’t have to advertise it’s a franchise and hides the fact the charge you almost...

Good central location - opposite platform 20 ish, speedy service which is what you want at a station, but the place lacks any atmosphere. Usual food and drink fare, just without any feeling or character. I only stayed in there a few minutes, but most...

I' ve been there after an extremely long day. I ve just wanted to buy a juice.they have problem with the till apparently. The barista was just making faces without even think to say or try to do something. I left, as many people before...

I drink coffee from Starbucks almost every day, but today I buy from Waterloo station, it was horrible, not even a little taste of coffee didn't have, I keep mentioning I buy Flat whit!!! I'll never buy coffee from Starbucks. Ruined my day!!!!!!

The staff is working today as if we were dusturbing them. The girl in the hijab looked at me as I would announce a potential killing when I asked to clean the tables. Reluctantly a young man took a tray at took the trash. that’s...

I almost didn't stop in when I saw the line out the door. However they had my drink ready in no time! Cultural difference that I learned- "skinny" in the UK means non-fat milk while "skinny" in the USA means syrup with artificial sweetening and...

I love sturbucks and I have never been so humillated as I have been in the one next to the London eye 10 minutes ago The treatment was horrible several times ... hopefully this is not general or I never will go to one again...

Called in here today on the way back to Portsmouth. 6.00pm on a Saturday, but the staff were friendly and efficient and most importantly, with trains to catch, they were speedy and accurate. I had the time to stop and enjoy my drink and snack...

Coffee at Starbucks whilst i wait. I had a coffee whilst i was waiting to meet a colleague at this gigantic Station. They are all here; all the coffee cafes and many more but on this occasion i chose Starbucks, it's a matter of sticking...

Very busy starbucks but staffed up with enough people to deal with the crowds nice mezzienne floor for taking your coffee

I ordered the new winter hot chocolate, they did not have the butterscotch toffee or the sprinkles. But despite not having the product I ordered and paid for, they took my money and tried to fob me off with a normal hot chocolate. Not pleased...

Great to get a quick coffee so you can run for your train. No nonsense yet friendly service. Will use again.

One of the less attractive coffee bars, but the staff are friendly and the coffee fresh and hot. That is all I really needed.

Nice place, with the ususal friendly Starbucks staff. Even in a queue, they adjusted to keep everyone happy.

This Starbucks is opposite platform 21. I often visit here if I have time spare before meetings. The service is pretty impressive. So don't be put off by the long queue. All paper cups which I don't like. The upstairs lounge is spacious and has...

Now takes the Starbucks Card Very snug seating area, Limited range of eats Clean and well looked after by the staff No musak

Came here for a coffee while waiting for a train. Good coffee, but couldn't use mobile app to pay. Hopefully this was a one off as they had a Starbucks card stand in store, which suggested mobile app payment could be used in store.