Based on 20 opinions finded in 1 websites
Based on 20 opinions finded in 1 websites
Nº 154 in 187 in Craigavon
Nº 22 of 23 Other cuisines in Craigavon
Opinions
Very disappointing. Staff not friendly. No smile or thankyou. Pan o chocolate was tough as if had been sitting days. Won't rush back
555cat22 . 2024-08-05
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Terrible service, never have filter coffee. Needs new staff. Nice location, this could be a great coffee shop but unfortunately it’s not.
The Mall B . 2024-06-21
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Ordered a large caramel latte and got it only half filled, 2nd time this has happened in the space of a week, staff would need to be sent on a customer service course, the blonde that served me just looked like she was too good to serve coffees lol, back to mcdonalds coffee i go in future!!
Tourist514281 . 2024-03-16
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Slowest service of any Starbucks I have been to.. plenty of staff but no sense of urgency. Staff aimlessly milling about
Plant-Powered S . 2023-11-30
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*CRAIGAVON DRIVE THRU* Staff are literally ALL rude and miserable and continuously get my order wrong, I had to park up after going through drive thru go in and no one served me and when they eventually did and just brushed me off like I was the inconvenience, I had to wait another 10 minutes as they corrected my order and continuously took more orders and left mine to last. I came here every day but the miserable faces of the staff I think I will park up and walk across to rushmere shopping centre. The staff needs seriously some customer service training as regular customers will get fed up like myself.
Lauren H . 2023-08-13
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Dreadful. I wrote a review 2 years ago and will be saying exactly the same today. Absolutely NO savoury gluten free options - one offering was a sweet fruit and nut 'tiny' bar. Even though it was busy, the 'wait' was bearable, but noone called my name when my mums panini was ready. (Why bother taking my name?) Coffee was mediocre, tables were dirty, it was just 'substandard'! Staff at the till were pleasant enough but clearly have not received training in hospitality. Very disappointing and will not frequent again. Should have tried Costa - which I wrote in my last review 2 years ago!!
fraff132016 . 2023-08-03
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We come here once every week or so and always have a pleasant experience. Such nice staff! Today my partners daughter spilt a coffee on the floor. One lovely girl with blonde hair cleaned it up for us and gave me a free one to replace it, no questions asked. Just wanted to say thank you so so much, it didn’t go unnoticed!
Rachaeldowling . 2023-02-08
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Can I please say a big thank you to Marco Starbucks boulevard 🌟🌟🌟🌟🌟 for taken that extra few moments to make my cappuccino just as I asked a big thank you and would go back ever week if I thought Marco was service . Well done you Al staff should learn from his excellent attention to detail and customer service.
kareno354 . 2021-10-15
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Don't even know where to start, the staff turnover in this place is unsurprising considering none of them seem to know what they're doing and have zero customer service skills. My order is NEVER right and at the prices they charge the least I would expect is a decent coffee, made how I want it! Clearly very poorly trained staff. I wouldn't like to admit how much I've roughly spent here, but I only continued to go here as it was convenient for me but I'd rather do without than spend another penny here.
memeh256 . 2021-06-04
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[STARBUCKS DRIVE THROUGH, NOT RUSHMERE} Myself and 2 other girls I was with got the worst case of food poisoning ever on Friday. Ordered 3 iced lattes and within 2 hours we were all violently sick with a fever/ the shakes and extreme diarrhea. Give this Starbucks a miss!
sarahkZ6450VB . 2021-05-10
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Ordered a hot chocolate, Carmele cream and a Carmele iced frappe. Didn’t get any marshmallows on the hot chocolate, on the frappes didn’t get ANY CREAM OR CARMELE SAUCE which I asked for... instantly threw it into the bin. Waited 25 minutes for this, absolute disgrace will not be back, will be going to costa next time
Rachelmcg1235 . 2020-10-04
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The staff are always on the money but the coffee is so hit n miss unfortunately! Filter is either great or brutal same for americani
Macker307 . 2020-09-07
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This Starbucks is the best Starbucks in rushmere shopping centre as the staff are really nice and friendly and welcoming and i would recommend this place to anyone and everyone.
carolinemJ4697LP . 2020-07-07
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Popped in just after 7pm for a coffees. Not a clean table to sit at when we got our drinks. Only 4 tables being used and noone else in que for drinks but staff has no interest in keeping the cafe clean or tidy. But worst thing was my husbands coffee mug had lipstick marks still on from poor cleaning. When brought back up barrista took it and poured it in a different mug and handed it back. Not impressed the staff are ruining a good companies name.
Mum-of-5-rg . 2020-02-08
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Called today for a coffee and wee bun! Coffee is as always lovely, however it is excruciatingly slow service, but worth the wait. My main problem is the number of people using it as an office, when we arrived today no less than 7 of the tables were taken up by computer geeks who were able to hog the tables while seeming to have purchased take out coffees!!. There were very few tables available but we managed to find ne eventually. When we left the 7 tables were still taken. Surely this is not a good business plan, I am not sure that I would return in a hurry, as this has been the norm when I have been here before.
Doghouse17 . 2020-02-06
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They got my order wrong and I got an eye roll instead of an apology. Seriously bad customer service a few times now in this store. Also the tables are always dirty.
Fiona A . 2020-01-07
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Brillant place to go and the staff is so helpful and they make the place even better and the coffee is really nice i enjoy coming to starbucks for coffee
carolinemJ4697LP . 2017-08-05
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Staff very friendly, and coffee great. Background music very relaxing, creating a wonderful ambience . Highly recommended.
Shazam1943 . 2016-11-23
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Love this place it just has everything you would want, coffee tea frappes buns scones sandwiches and lovely staff! I'm a regular
811ciaraw . 2016-11-06
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Brillant place to go and have coffee when your in rushmere shopping centre they serve buns and cakes and hot food i would recomend the caramel coffee because it is so nice
carolinemJ4697LP . 2016-07-01
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114 Opinions
Absolutely horrible service, ordered food on just eat, the food had claimed to be delivered to our address, after we searched half the estate for the food to no avail, we called the cafe earns the woman said the driver had just left and it must’ve been a glitch, 20 minutes go by and we called again but they refused to pick up for 15 minutes until we called on another phone to which they picked up. When I complained she was incredibly rude and pretended not to hear me, just kept saying hello over and over again till she hung up. I then called on yer another phone to which the exact same thing happened. Absolutely disgusting service, will never order from here again, and kept wait to get my refund.
24 Opinions
Was originally thinking of going to Greggs for a takeaway breakfast bap but saw this place. Breakfast offers sounded good and decided on 6 item wee fry - it was hardly wee! Came with a hot drink for £3.95 - tasted good and great value. What is there not to like?
22 Opinions
Food was delicious, good portion size, quick to arrive after ordering, friendly staff. Lovely surroundings. Only reason I didn’t give it 5 is because we had to wait to be seated as the staff were busy and it’s difficult for my mum to stand. But I’m sure if we’d gone ahead and sat down no one would have minded. Will definitely visit again.
366 Opinions
A hidden gem, lovely staff, great coffee, nice view, delicious pastry. Only downside a limited selection of vegetarian options.
246 Opinions
Waited 45 minutes after having ordered a light lunch only to be told that there was a problem with the ovens which meant that the food was being cooked in another kitchen and subordinate to their orders. If we had been told that before we ordered we would have gone next door to the place with the working ovens. Huge disappointment as the food description on the menu was different and exciting.