Starbucks in Craigavon

Went to the drive thru on Sunday morning 17/11/2024 at 8.30am for a large caramel latte, for £4.55 one would expect the cup to be full but nope... just over half way at best, the rest was foam! The girls were slowwwww plus service with a smile wouldn't go amiss!!

This experience was in the drive through and not in the Starbucks based in Rushmore shopping centre. Chose a seat outside as had a dog with us. Asked for table to be cleared as while 3 tables were vacant all had litter, left over food and drinks, spillages and cigarette butts. Place wasn’t busy and adequate staff yet after second request ignored we ended up clearing and cleaning the mess on the table ourselves. No bin in seating area to facilitate easy disposal of debris. Disappointing lack of staff service and basic customer care.

Very disappointing. Staff not friendly. No smile or thankyou. Pan o chocolate was tough as if had been sitting days. Won't rush back

Terrible service, never have filter coffee. Needs new staff. Nice location, this could be a great coffee shop but unfortunately it’s not.

Ordered a large caramel latte and got it only half filled, 2nd time this has happened in the space of a week, staff would need to be sent on a customer service course, the blonde that served me just looked like she was too good to serve coffees lol, back to mcdonalds coffee i go in future!!

Slowest service of any Starbucks I have been to.. plenty of staff but no sense of urgency. Staff aimlessly milling about

*CRAIGAVON DRIVE THRU* Staff are literally ALL rude and miserable and continuously get my order wrong, I had to park up after going through drive thru go in and no one served me and when they eventually did and just brushed me off like I was the inconvenience, I had to wait another 10 minutes as they corrected my order and continuously took more orders and left mine to last. I came here every day but the miserable faces of the staff I think I will park up and walk across to rushmere shopping centre. The staff needs seriously some customer service training as regular customers will get fed up like myself.

Dreadful. I wrote a review 2 years ago and will be saying exactly the same today. Absolutely NO savoury gluten free options - one offering was a sweet fruit and nut 'tiny' bar. Even though it was busy, the 'wait' was bearable, but noone called my name when my mums panini was ready. (Why bother taking my name?) Coffee was mediocre, tables were dirty, it was just 'substandard'! Staff at the till were pleasant enough but clearly have not received training in hospitality. Very disappointing and will not frequent again. Should have tried Costa - which I wrote in my last review 2 years ago!!

We come here once every week or so and always have a pleasant experience. Such nice staff! Today my partners daughter spilt a coffee on the floor. One lovely girl with blonde hair cleaned it up for us and gave me a free one to replace it, no questions asked. Just wanted to say thank you so so much, it didn’t go unnoticed!

Can I please say a big thank you to Marco Starbucks boulevard 🌟🌟🌟🌟🌟 for taken that extra few moments to make my cappuccino just as I asked a big thank you and would go back ever week if I thought Marco was service . Well done you Al staff should learn from his excellent attention to detail and customer service.

Don't even know where to start, the staff turnover in this place is unsurprising considering none of them seem to know what they're doing and have zero customer service skills. My order is NEVER right and at the prices they charge the least I would expect is a decent coffee, made how I want it! Clearly very poorly trained staff. I wouldn't like to admit how much I've roughly spent here, but I only continued to go here as it was convenient for me but I'd rather do without than spend another penny here.

[STARBUCKS DRIVE THROUGH, NOT RUSHMERE} Myself and 2 other girls I was with got the worst case of food poisoning ever on Friday. Ordered 3 iced lattes and within 2 hours we were all violently sick with a fever/ the shakes and extreme diarrhea. Give this Starbucks a miss!

Ordered a hot chocolate, Carmele cream and a Carmele iced frappe. Didn’t get any marshmallows on the hot chocolate, on the frappes didn’t get ANY CREAM OR CARMELE SAUCE which I asked for... instantly threw it into the bin. Waited 25 minutes for this, absolute disgrace will not be back, will be going to costa next time

The staff are always on the money but the coffee is so hit n miss unfortunately! Filter is either great or brutal same for americani

This Starbucks is the best Starbucks in rushmere shopping centre as the staff are really nice and friendly and welcoming and i would recommend this place to anyone and everyone.

Popped in just after 7pm for a coffees. Not a clean table to sit at when we got our drinks. Only 4 tables being used and noone else in que for drinks but staff has no interest in keeping the cafe clean or tidy. But worst thing was my husbands coffee mug had lipstick marks still on from poor cleaning. When brought back up barrista took it and poured it in a different mug and handed it back. Not impressed the staff are ruining a good companies name.

Called today for a coffee and wee bun! Coffee is as always lovely, however it is excruciatingly slow service, but worth the wait. My main problem is the number of people using it as an office, when we arrived today no less than 7 of the tables were taken up by computer geeks who were able to hog the tables while seeming to have purchased take out coffees!!. There were very few tables available but we managed to find ne eventually. When we left the 7 tables were still taken. Surely this is not a good business plan, I am not sure that I would return in a hurry, as this has been the norm when I have been here before.

They got my order wrong and I got an eye roll instead of an apology. Seriously bad customer service a few times now in this store. Also the tables are always dirty.

Brillant place to go and the staff is so helpful and they make the place even better and the coffee is really nice i enjoy coming to starbucks for coffee

Staff very friendly, and coffee great. Background music very relaxing, creating a wonderful ambience . Highly recommended.

Love this place it just has everything you would want, coffee tea frappes buns scones sandwiches and lovely staff! I'm a regular

Brillant place to go and have coffee when your in rushmere shopping centre they serve buns and cakes and hot food i would recomend the caramel coffee because it is so nice