The Sassy Elephant in Craigavon

Went in with my wife, 3 year old and 1 year old for lunch around 1pm on Saturday 23rd November. Usually we have no issues with here or the sister business next door Bubba Drews but this time was shambles. Our food arrived with no cutlery on the table. Had to wait 5-10 mins before cutlery arrived. Our 1 year old was throwing a wobbler as he couldn't understand why there was food in front of him for 10 mins and we wernt feeding him. There was obviously no clean cutlery as we had watched a staff member clean someone else's dirty knives and forks in the sink beside the coffee machine for us. God knows if these were even cleaned right with hot water and soap. With no apology from the staff member for having to wait we received the knives and forks but no spoons for the kids dinners, had to ask a staff member for 2 spoons, we received 1..... then had to wait another couple of mins until a staff member showed up at the desk to ask for another spoon. By this point our food was cold. The food was average at best, we ordered a chicken pitta, beef buritto and a side of sweet potatoes fries. The meat on both was quite chewy and the whole dish lacked flavour. The sweet potatoe fried were also very soggy, felt like they were boiled and not fried. We had ordered drinks that never arrived also but at that stage I had lost the will to have to get up again to ask for them so I just left it and took the loss as you pre pay for food and drinks before you receive them. Noticed staff members running about with plates not knowing what table they were going to and asking tables was this their food. Very disorganised with no structure. I think I'll stick with Bubba Drews next door the next time as we have never had issues even though it's the same business.

Shocking attitude from staff the past 3 times I’ve taken my family, had to ask where the high chairs were to go and get one myself, my husband had to go and get menus as no-one came near us to order and I actually caught the teenage waitress giving him dirty looks for this. Brought my son to get ice cream after our meal, the 2 girls behind the till stared at us until I had to ask one to serve us. Went to pay and realised I was short cash by £1 so asked could I put the £1 on my card was told by the girl that she’d actually already put it through as card so she couldn’t change payment type?! Please get some decent staff instead of petulant teenagers who would literally rather be anywhere else

Food was nice, waiting time was quick

Foods nice and staff are great, but you’re taking a gamble if you plan of having a conversation over dinner. Happy birthday is played loudly over the speakers for birthday parties that are frequently in and parents let the kids go crazy. I understand kids having fun of course, but can’t bring my autistic kids here due to the sheer volume of noise which is disappointing.

Waited 45 minutes after having ordered a light lunch only to be told that there was a problem with the ovens which meant that the food was being cooked in another kitchen and subordinate to their orders. If we had been told that before we ordered we would have gone next door to the place with the working ovens. Huge disappointment as the food description on the menu was different and exciting.

Beautiful Breakfast well presented no grease at all and very tasty

Coffee was lukewarm and not nice. My cup had a huge chip in it.

Each time we have visited this place out of a lack of nearby alternatives, we have been disappointed and this time was no exception. We were handed dirty menus on arrival, with encrusted food caked on them. The food was invariably low-quality fare, deep fried and swimming in fat. It won’t leave you feeling pleasantly full, but rather with a sickened feeling. We chose what we expected would be a healthier option for our child, a tomato pasta dish with garlic bread, but unfortunately this also came literally drenched in oil (most probably vegetable or sunflower oil due to the consistency), rendering it unpalatable. If you’re planning a trip to the cinema my best advice is to plan ahead and eat anywhere else.

The Sassy Elephant in Craigavon is a delightful dining experience. The ambiance is charming with a playful yet sophisticated decor. The menu offers a fantastic variety of dishes, each bursting with flavor and beautifully presented. The staff is incredibly friendly and attentive, ensuring a pleasant visit from start to finish. Highly recommend for anyone looking for a memorable meal in Craigavon...

Waited for menus that never appeared, staff didn't talk to anyone but themselves. Asked for menus and was told by a rude member of staff that sassy elephant menu isn't on today and then proceeded to walk away.

Lovely looking place and cosy but terrible service at the front desk. The girl working there on 18DEC2023 around 1630pm didnt seem interested in being helpful. Also assumed we had been there before and didnt explain that there is a restaurant (not called Sassy Elephant, but O'Connor's) and a cafe (Sassy Elephant). Sat down in the cafe having been put in the restaurant only to realise that the menu on the Sassy Elephant website is not the one in the actual place. I pointed that out and I swear the girl behind the desk was either daft, didnt listen to what I was trying to explain or just wasnt interested. Turns out the menu is for Bubba Drew's next door! Management - sort out your website. You have your menus in the wrong restaurant. We wont be back to Sassy Elephant again.

Food is subpar and generic that is never seasoned, the never salt their steaks before cooking them

We decided to go to The Sassy Elephant for an impromptu lunch. We arrived at 1.10pm. We had placed our order by 1.20pm at the very latest, and we all ordered from the sandwich menu or breakfast menu. At 2pm our food had still not arrived. It finally came at about 2.05pm. Once it arrived it was good but given that we really only had 1 hour for our lunch break, we have decided that it is really not somewhere we could go back to because they were just too slow. Also you have to pay before your food arrives so chances are you are not going to leave without food. They also served us our drinks, tea and coffee after we ordered so by the time the food arrived we had these finished. Finally we couldn't understand what was taking so long as there was no-one else in the Sassy Elephant having lunch at that particular time.

Food was excellent as always however staff need watching when it comes to the bill. Added a £5 tip at the till, or so I thought. When I checked at home they had added nearly £4 more. This is the second time they have overcharged me!!!!!!!!!!!!!!. Great food, shame about the staff.

Atmosphere wasn't great but the food and service made up for it

Quiet with little customers but great food on both occasions

Probably the worst service I've ever experienced, staff are incompetent and we had to ask for everything. Despite many empty tables it was nearly half an hour to get seated. Took over an hour to get food, food was served without cutlery, this had to be asked for and took much too long to arrive. Unsurprisingly the bill was the only thing we had no difficulty in getting.

Had a fantastic burger tonight and wife had sizzling chicken strips that were really tasty too. The young girls serving were really helpful and attentive.

Love this place.... But, guys can you please clean your menus. They are dirty. I know what I want each time I visit, but again when a child with autism sees this they will not want to return. I have said this a few times to waiting for staff and still never a change. The place is spotless. Food excellent. Service excellent. Prices are great. Will always return for breakfast lunch and dinner.

Good ambience, good food, you get so much quantity makes you feel too full When you finish 😄

I filled in the website form to make a booking as it says ‘full in this form to make a booking’ and I didn’t get any response. I called the restaurant this evening when the booking was made for and an employee said they ‘do not read the emails as they don’t have the resource’ and bookings can’t be made via the website. Would it not make sense to have some text to explain this and have the form removed? Ridiculous. Zero consideration for the customer journey.

Very disappointed at being discriminated against at this “coffee shop & ice cream shop” on a mid week morning (30th December) I was refused service simply because I was unaware that I would need to provide photographic evidence of my identity before having brunch with a young child Felt totally humiliated in a public space by members of staff who refused to accept other proof of ID I went to Rushmere & was served in a similar establishment without question Totally tainted a lovely girly day out & as a returning customer I won’t be back after this experience

Always great food and perfect service.

Love to pop in here for a coffee while my daughter has an ice cream.

Very nice and really friendly staff

Great little coffee shop. Went to catch up with friends once lockdown was lifted. All around a pleasant place.

Bit slow on service after order but understandable because of covid rules. Very nice food ans atmosphere

Very disappointed. We just had dinner in bubba drew and my son wanted chocolate donut as he loves them. So we went in sassy elephant buy them obviously we know most coffee shop owners buys them frozen and defrost just what they using that day but his donuts was that old was crumbling and had old bread smell. Unfortunately I see that just when my son eat chocolate part as he carried that donut in bag home .

Food in this restaurant is on completely different level. Fall in love once them try

Been here a number of times and has never disappointed unreal service and food.

You never get fed up with this place i think you get very good service. The food is always good and plentyfull and fantastic menu for all types of needs. Keep up the good work.

Whilst visiting a friend who lives near here, we stopped by for coffee and were impressed with the value for money, level of service and cake slices! Tasha is a babe who made us feel welcome, the atmosphere was relaxed & I’ll definitely be returning next time im in Belfast.

The food is fab u lous darling 😁😁

Waited 45 minutes for our lunch (two soups and a wrap) to come and by the time it did our tea was cold, drinks were finished and coffee was freezing. When the soup did arrive it was absolutely stone cold. Probably stupidly just ate it rather than send it back to have it microwaved and forgotten about again. Not the first time I’ve waited and safe to say I won’t be back, don’t waste your time (literally).

Just got ice cream today. Amazing flavours, great staff and a good price. I got toffee apple & Apple strudel and my wife had Parma violet icecream. In a word superb 😀

Having had a breakfast here a few times I have left dissapointed each time. The sausages and bacon always seem to be dried up I presume that they had been kept under heat for some time. Coffee is good ice cream is excellent

Still waiting on a sandwich I ordered 45mins ago because the restaurant next door got busy. Customers that ordered after us got served sandwiches before us. Definitely won't be back here.

Great selection of icecream and coffees and good value. A wider selection of desserts and it would be perfect.

Great food great place to bring the children after watching a movie next door

Great spot to get a light lunch and/or coffer with a bun. I go here regularly with my young family and we always get a good service with nice food. Its small so best to avoid peak times like 1pm.

Not what I expected. I loved the display.

Excellent service and meal was fantastic family go often

Need more waiting staff to provide their customers with adequate customer service. I used to really like this place but I have had a few bad experiences now. I will not be returning.

Lovely place to have a coffee with friends and a bit of yummy Chocolate Cake. They even went the extra mile and put 2 candles on it for my birthday.

Lovely atmosphere. Food really tasty.

Great for a coffee and a catch up.

Nice place to drop in for a quick meal or dessert before heading next door to the cinema. Ice cream is a bonus :)

We visited this little place this afternoon with our two wee granddaughters aged 4 and 2. The girls had ice cream served by a very friendly and helpful young lady. We had coffees and again the service was really good. There were only 5 other people in the little place so it was ideal for us with young children. We were impressed with the friendly service and fair prices.

While being the most convenient place to nip to when you work in the cinema next door, it’s a great place nonetheless. Food is always top notch and a semi fair price for what you get, £1.25 for a can of soft drink is overcharging a little bit though

Great service and very nice staff. And delicious food.

Fantastic place. Will definitely return. Dessert was the best EVER! ❤️

Great parking very griendly staff great food

Staff are friendly. I was only there for a coffee, so I can't comment on anything else, athough the coffee was mediocre. There's a nice atmosphere inside but they really could do with fixing the way the inside door opens every time the outside door is opened This creates a major draught into the place.

Have vistited here twice in the last few weeks just for a coffee & sweet treat. Very reasonably priced compared with other more recognised coffee house brands. A good selection of tray bakes, muffins, cakes etc but also serves hot meals & sandwiches/wraps. There is also a great range of ice creams and milkshakes to choose from. Friendly staff too but the only reason I mark it down is because it can be quite cold & particularly draughty at times because of the vacuum effect caused everytime the door opens in the adjoining Bubba Drews.

Service very poor ...staff a lot to learn

Great food, fast service. We'll definitely stop again when we are passing.

Used to call in here once every few weeks for their awesome pancake stack with bacon and cream. The pancakes used to be a respectable size but then they started serving what looked like store bought pancakes and serving them up for the same price, wasn't happy. Also, on the counter where you place your order are menus for Sassy Elephant and Bubba Drews next door (same parent company) I asked if it would be possible to order from this menu just out of curiosity and the woman serving me was very rude and abrupt. What's the point in the menus being there???? Finally, the coffee served here in very poor.

Excellent food, service can be slow but excellent customer service. Could have a better menu display as it's quite hard to see everything available at once.

The staff are lovely always helpful. Food nice for the price and we'll decorated. Food quick to arrive after ordering.

We always pop in here after eating at Bubba Drews next door for desert. There are lots of different flavours available and all are delicious. The café offers lighter bite options that look lovely however I have only ever tried the ice cream so can't comment on the 'proper' food

Lovely interesting cafe, great coffee and super interesting decor. Friendly welcoming staff. Front door a bit stiff so push hard. ,😄

Not bad clean friendly staff food ok

We brought family from England who were visiting here. We took up 3 tables but it wasn’t a problem for the staff. The staff took our large order and only forgot to serve one drink which was rectified quickly when we said to them. We enjoyed the hot drinks, cold drinks, sausage rolls, ice cream, cakes & traybakes! The staff were great!

Today have a bad experience,food without quality table greasy ,mashed potato off sour neither an attention of the responsible ,today very poor

My husband and i spent the total of 8 mins tops in this place. We asked at the counter if they had any gluten free items, after checking we were told 'No, the new ones aren't...( whatever that meant) . We decided to stay anyway and have an espresso and caffe mocha. When the espresso arrived In a coffee cup I asked what is that.. the waitress replied we have no espresso cups left.. When I tasted the espresso the bitter burnt taste hit the back of my throat it was terrible. I brought it back to the counter told them it was terrible asked for a take away cup for the caffe mocha and promptly left. We are still waiting on an apology for the cup and the terrible espresso. I was offered another espresso I refused but no refund was offered.

This wee place could be something special.It's so much better now that the unhygienic tables have been replaced but hygiene is still sadly not top of the list.

A++ service this time was fantastic (last time i was here it was very rude and couldnt be bothered attitude). Glad i came back and gave it another chance.Food tasted amazing. Shame they didnt offer a reheat on my pot of tea but the desert was so delisious that i hope rocky road cheescake is there next time we visit. Very calm and relaxing atmosphere and very clean and tidy. Great place for a date with the hubby

I am a regular visitor and have finally gave up on Sassy. The door in has never closed properly, so a lot of tables are in direct line for blasts of cold air. To add to this double doors are kept open between Sassy and Huskey Joe. More cold air and a constant stream of waiting staff carrying drinks between all three connected restaurants. More cold air hits the tables at the door connecting with Bubba Drews.

We love to get our breakfast here as it’s a great spot good atmosphere and varied menu. This morning however I ordered eggs benedict on brioche... I got eggs benedict on a burger bap! An unacceptable substitute 😡

I don't know why I don't like the place more than I do but I just can't warm to it. The last time I was there, the menu's were dirty and the bench seat that I was sitting on had a big hole ripped into it. On the other hand the food is pretty good. The staff very young and the last time we were there the service was very good. Which was a bit of an improvement from the previous times we have been. We have been there more than once and most likely will be again. I honestly can't say what my hang up is!

Great sandwiches ! Coffees are excelkent

The pizzas here are fantastic. The kids always love coming here.

I've only ever had desert here but it was unreal. There brownies are to die for and there icecream is the best

Sassy always great value, nice staff and tasty food. The only draw back is the doors that don't close and you often have to endure a wind tunnel draft. Simple solution required. Would discourage me returning

Love sassy Elephant grt place for a catch up with friends. Good Lunches or just a coffee and a great tray bake .also good meeting place before going to the pictures . Must also mention great friendly staff.

Surprisingly Great food for all four in the party.

this place is amazing and i would reccomend this place to anyone cause the coffee is really nice and the staff is also really nice as well

This was the first I'd been here with the new menu and it did not disappoint. I had the wild bird and my fiancé had the sassy burger! We were both impressed and the prices are so reasonable. We both were are on lunch break and the service was very good, giving us plenty of time to eat

I went in here after the cinema with 9 kids as a birthday treat for my daughter, I had checked the menu beforehand and to be honest it was going to cost a small fortune to treat 9 kids to a birthday dinner after the cinema so instead we planned to get the kids ice cream. There is a novelty ice cream van where they serve the ice cream, this was great and all of the children queued up and asked for their ice cream choice. They all got small tubs and it cost just over £12 which was ok I thought, then they all sat at one of the tables to eat it before going home. The staff were kind and friendly with the kids I could not fault the Sassy Elephant at all on the day we visited.

Staff are welcoming and friendly every time I'm in! Beautifully decorated and good atmosphere. Great to call in for a coffee with friends and a chat. Good selection of desserts and ice cream. Lunch menu is also very nice!

I like here for coffee or and cake or icecream but wouldnt bother with lunch as im not fussed with thd menu and it doesnt change very often.

We have been to the sassy elephant a few times and love their panninis,but tonight my daughter and i went out for tea and ordered them, they came to us luke warm and hardly any filling in them compared to usual so i asked the server if she could get them heated up which she did without hesitation, when they returned they were hotter but filling was not to the usual standard we love the relaxing surroundings in the sassy elephant but i think i might just stick to coffee or their ice cream from now on.

Generally get ice cream or cake. Always tasty. Prices are ok..ish. Plenty of tables. Always busy. Good atmosphere.

Great wee place for coffee or lunch. Service can be a bit hit or miss depending on who is working but the food is always super tasty.

Great for morning snack or light lunch. Prices very reasonable and service fast and friendly. Good choices for children

Visited on Tuesday with my mum and sister for brunch, between us we had the granola, a dirty goat croissant (what a horrendous name...) And an eggs Benedict and also ordered a crunchie scone.

Visited here before christmas and had a healthy breakfast poached eggs grilled bacon mushrooms and grilled tomato. Very nice and good coffee

Really good prices, you can buy a good lunch for under £5. The coffee is excellent and staff very friendly. I would rate it 5 star except it can be very cold, they need to sort out the doors, place can be drafty.

My daughter,myself and 2 grandchildren called in for a coffee over the christmas period,we ended up having a snack while we were there and it was lovely, staff were helpful and pleasant, atmosphere was relaxed and we would definitely call again.

My daughter and I called in for coffee and cake before a visit to cinema

called in before cinema visit. Carrot cake was delicious, very moist and tasty. Sadly hot chocolate looked better than it tasted, it was rather watery

Nice casual , relaxed place to meet up with friends . Great choice of icecreams and all things sweet .

Called in with friends for coffee before going to the pictures. Coffee,bun,ice cream and milk shake were all good and reasonably priced. Would go again .

My friend and her 2 children and I had lunch here on Saturday lunch time. We ordered sandwiches and chips and the children had sausage and chips kids meals. We all had milkshakes.

I call in here mainly for the amazing Ice cream! The flavours are amazing but the rest is just plain odd I mean you go in and sit down only to have to get up and go to the till to order and pay! This is madness to me why can they not take your order like normal places? There cakes are lovely but made a bit big an therefore can be too sweet in one sitting. Food is good like but just can't get over the lack lustre lazy way staff work it's not professional.

Been lots of times , all day breakfast is great, be carful the main meals are huge, we have ordered the chicken basket and it is enough for 2 ' great place no problems

We went for coffee and cake after passing it on a few occasions after being to cinema. Although the food looks good, my partner was served a hard piece of carrot cake. It was quickly changed after sending it back but tbh was nothing special. We won't rush back unfortunately

Myself and two friends visited this restaurant on a busy Sunday afternoon. Even though the place was packed we waited for a few minutes and a table was cleared for us. The service was fast and the people were friendly. The food was fantastic! There was a bit too much, but that's not a complaint!

Great place for quick lunch. Parking easy. Quirky décor. Love the ice cream van! . Blackboard sign saying order at counter (always good to know what to do when time is at a premium). We had beetroot moo and the salmon (delicious). Staff v friendly and helpful.

Sassys is so lovely and quirky inside! The food is great! The staff are very pleasant and helpful! Couldn't fault!