Sprinkle Street in Cannock Chase

Ordered and food never turned up. App won’t let us cancel the order or request an update. Phoned the shop numerous times and was just ringing out?

Ordered at 9 o clock didn’t receive items till 11:15 , the girl who is in the shop is so unprofessional an rude Milkshakes didn’t even taste of the flavour it was supposed to be Awful awful awful AVOID. HOPE YOUR BUSINESS FOLD

White chocolate bueno Milkshake wasnt the best but was okay , mint choc chip ice cream tasted horrible, crep was nice but put honey comb peices on it which I didn’t request for so it kinda ruined it but i still ate it

Joke -of a service no official number to call And o was delivered sloppy next to a hot waffle - avoid !

Ordered from UberEats at 9pm on a week day(crepe and a few donuts) expected delivery was 9:45pm - 10:15pm which I thought was a little slow but fine, got to 10:25pm no update on the app, and called the restaurant but no answer.. cancelled the order at about 10:45pm.. terrible service

not happy with the order, strawberries were sour , and the waffle came wrong i asked for choc chips and got aero mint chocolate which i hate , total let down for first order

Came here with the family for the first time and really enjoyed the desserts. The staff were attententive and gave brilliant customer service. Really enjoyed this place and would definitely be going back

Food was amazing, the whole family loved all the desserts. Also service was 5 stars from the lovely lady who served us. Will come again !!!

Lovely experience, the desserts were delicious and the prices were very competitive. The lady serving us was lovely and we will definitely visit again.

Very friendly staff, was empty when we went as we went rather late at night. Very clean and well decorated. Food and drink were lovely. Will definitely go again.

1 hour 40mins late! Absolute joke and still not arrived!

When me and my partner first ordered we were very excited due to the large display of items. I ordered a gluten free cake which the owner was very kindly able to ring to explain they didn't have any after the order and I could swap for a sundae. I thought this was all very good until we received all our items except for the sundae. I tried calling the store multiple times that night and finally got through when they opened again the next morning. After explaining the situation to the owner on the phone I was told multiple times that the driver wouldn't of taken my item (I never accused of such) and that he must of given it to me. Pretty much calling me a liar the whole conversation. I was told she would need to discuss with the driver what had happened before anything else could proceed ie refund or remake. After finally getting through to them that I am not lying I was finally told to send them proof of me not receiving the items as they are so insistent that I had received it. I felt belittled and wronged my whole interaction with the owner and I would not recommend this place to people. Items I did get to enjoy were okay but if you ever have an issue don't expect it to be resolved without being accused of lying and being told you would have to wait atleast days to even continue going forward with a resolution. I have only given 2 stars as we did enjoy the items we did get and it came quite fast. Overall not the best experience will not be going back.

The cookie dough is squashed, and you’ve forgot a vanilla ice cream which I paid extra for.. the cookie dough and the waffle are both stone cold

My food has not been delivered

I have had issues before with ordering from here but decided to give it a go today for thr first time in 18 months. Wish I hadn't. They took £14 out of my account immediately and then cancelled the order. I now have to wait up to 5 days for a refund! You should not take the money until you confirm the order. I ordered on your website so I know they will blame foodhub but they shouldn't use this if the order of things is wrong. I gave them a new chance after 18 months and am now convinced I will go elsewhere

Ordered from here before and had no problems but today i payed £6 for a fruit sundae which was half filled and both the blueberries and raspberries tastes almost fermented. I also ordered a flake milkshake and it did not taste like flake at all and lacked flake bits in, as i have also had this before and did enjoy it but this time around just tasted like plain milk from my fridge.

Nearly two hour wait for something that was cold, missing one of two fruits, and a bit of sauce which has stuck to the box

the food is really good whenever i come but almost everytime i come it isn’t open so i can’t come in and buy something

Delivery was nearly 2 hours for items which are already pre-made (cakes/cheesecake) and they were just thrown in the containers.

Absolutely bang on again guys , don’t be put off by the reviews , I prefer this to the little dessert shop 💪💪💪 well done

By far the best dessert I’ve had in a long time. Absolutely gorgeous. No faults. Perfect

Haven’t had it nor been delivered

order was meant to arrive for 10.15 and it arrived 11.45. the lady when phoned up was lovely just not so much happy about how long it took as i ordered at 9.15 ish

Hidden gem! A lovely little dessert lounge with beautiful decor. Super speedy service when dining in and food was delicious! 10/10 recommend and will be returning!

Ordered for the Mrs and kids whilst I’m at work - skeptical of reviews but delivered bang on time - waffles was warm and flooded with toppings - cheers guys 💪💪💪

I ordered 2 waffles and they never arrived and every time I went to call the shop they either hung up or didn't answer my call waited hour and a half and didnt get any food

Awful awful awul service!! I shall not order from here again! I'm surprised they are still in business, to be honest. With the amount of bad reviews they have. I've ordered from here and been very satisfied before. But for the last 3 orders, the customer service was terrible! Worst I've ever experienced, late orders, no updates, no answer on the phone!! Yet they are still happy to take your money!! I've now got to take time out of my day tomorrow to actually go until the store to complain about a missing order and no communication and get a refund!! SAVE YOUR MONEY PEOPLE AND ORDER FROM ELSE WHERE!

doesn’t even deserve a star, been waiting two hours!! never even turned up!! what a waste of a business and and a waste of my time absolutely disgusting! don’t even bother ordering with them they’ll take your money and never even turn up

The opening times are awful, I’ve been here twice now both times they were closed. It says open till 11pm but closed at 7pm??? Last time coming here.

Ordered through deliveroo because of a money off offer but I picked collection as time was ticking. Deliveroo app said food was being prepared. Arrived to collect order at the exact time to find the place in darkness and locked up. Tried ringing but the line was dead. Contacted Deliveroo who refunded me but on the app it says collected at 21:35. Absolute disgusting service. Online the place should be open until 11pm! Luckily I didn’t opt for delivery otherwise it would never have arrived and I wouldn’t have anyway of contacting the place. AVOID!

The milkshakes were off and the ice cream also, the custard was stone cold and also the cookie doughs wasn’t cooked properly

App said it had been delivered when it hadn’t….. nobody answered phone for over 20 mins…..

food was cold had to warm it all up

We’ve ordered from here many times and tonight’s has been the worst. The waffles was ice cold. And the biscoff cheesecake I had tasted nothing like it so I’m unsure what you sent, although I’ve had several times. Bit disappointed with it tonight.

usually don't have a bad thing to say about sprinkle Street always top quality food but we ordered a dipping box with caramel sauce and it was golden syrup so didn't taste nice with the things that were in the dipping box unfortunately maybe use proper caramel sauce or change it to golden syrup on your menu

Unfortunate never even got the food waited 1 and half hours for them to cancel it and refund couldnt get in touch with them at all what a load of rubbish scammers

The shop is literally 5 mins down the road. They text to say it was on it's way 20 mins ago....its still not arrived. Its took 2 hrs so far....its a joke

Great place , amazing service and amazing food , definitely visiting here again 👍

food was average, but stingy on topping, waffles definitely was not freshly made , could do better with toppings and give a choice of ice cream instead of just giving vanilla, had better else where

The food was 55 mins late, the number for the restraunt provided didn't even work, number on google didn't pick up at all or call me back, was 55 mins late and the food wasn't fresh. Refusing to give money back also so don't use this place

don't have an issue with order being early just wished they would get the order right last few times we've gotten someone else's order or items missing from ours or the wrong item sent it's not like its a big order either 🤷‍♀️

ordered the food around 9:25, estimated around 10:15-10:20… the app didn’t even say it was on its way to deliver until 10:30 then ended up taking until 11:10 to actually arrive. when it got to me it was cold and the ice cream had melted against the food. not too impressed

Absolutely amazing food waffles was beautiful pancakes was just mouth watering would definitely buy from here again but as they are busy was late but well worth the wait

Quality of food is fantastic, normally can’t eat a full waffle but this was excellent however delivery estimates and times let it down, ordered at 7:15pm, estimated delivery before order was 65 min max, delivery estimate was 8:15 to 8:35, chased up as missed this time, was told 9pm, came at 9:10pm almost 2 hours, we are only 25 minutes away so can’t understand such long times. Foods great but they need to either change their delivery estimates or get more drivers

Waffle looked like it’s been tipped upside down and only half of it had strawberries and sauce! Ice cream wasn’t even ice cream it was all melted!

Food was nice but we waited over 2 hours. Always wait so much longer than it says when ordering from here…

The only problem I had was the custard was cold,the tart had a hard base. But overall 8/10

it was saying it was delivered but nothing turned up and after 2 hours of waiting it finally came. poor service and rude staff

Order made at 8:10pm. Advised delivery would be up to 45 minutes. It’s now 10:10pm and nothing has been delivered, and now we’re going to bed. Nothing has arrived. Even though it said it has been sent and to “enjoy food”. Mobile down not work. They also apparently chit at 10pm. I want all my money back!!

Awful, ordered, took 2 hours for food to arrive, won’t be ordering again

Know idea how they are still in business

Over an hour late on delivery, strawberry crepe burnt and rock hard so totally inedible. Strawberry ice cream missing We had to chase multiple times and even ring the delivery person as they didn’t bring the drinks. Restaurant themselves totally uncontactable!!! Refused a refund and apparently given a free menu item to make up for it? Non existent free item. 100% avoid at all costs, scammers and very rude. Terrible food! Not sure how still going tbh when you read the reviews! Not the first time had issues but we thought to give a second chance as might be better than 2022 clearly they are not. Will be doing a charge back from our bank as soon as able. Avoid if you don’t want the same issues!!!

Delivery took an hour, and delivery driver was rude. Didn't even speak and just handed me the food. Other than there the waffles was very yummy 😋

Absolutely disgusting service will never use ever again rude staff awful

Where is the food?? Ordered at 20.09 I understand it’s Saturday but how does it take so long? Restaurant is uncontactable! Avoid if you want to waste your money and not get your food!

Ordered from took hours ! Didn’t pick up phone. Avoid!

Ordered biscoff toast but didn’t receive it, received plain. The syrup had leaked through the box into the bag, over our drinks and straws etc and was just very messy which was a shame

First time ordering and won't be ordering again. Said it was delivered and when I called up said it was on the way, after 10 minutes still not arrived and next call to the restaurant said another 10 minutes. Considering its only 5 minutes down the road absolutely ridiculous. Food was cold and my milkshake was disgusting.

Waited over 2.5 hrs for food. And still waiting And could not get in touch with restaurant!

Milkshake was separated and food looked like it had been through a blender. Don’t not recommend at all

The food was great although it was late. The driver was really nice too thank you

Said delivery for 11:20 or 11:40 and then showed up at 12:10, very poor delivery service, tried phoning the restaurant and no answer at all

Wrong item received. Food was cold

terrible over 20 miss late cold food when arrived, not good!

Food was delicious really glad we tried somewhere new, will be back

had a private experience at this business! the staff incredible and the deserts were absolutely fantastic and fresh

Ordered it around 8:30 didnt get it till 10:25 was ment to have it by 9:20 so wasn’t happy

Service has gone downhill and the food was awful. What happened? Not worth the late delivery time when called to ask where the order was staff was rude and hung up. Save your money and go elsewhere. All the positive reviews seem like friends and family of the business, hah nice try.

Waited 2 hours for my order and still didnt arrived ended up cancelling and having refund

Ordered and took 2 hrs to arrive. When it’s finally arrived was missing items and I rang the 2 separate numbers and they just didn’t answer and I persume it was the fact it was 20 mins until they closed absolutely shocking and won’t order from there again!

Where is my ouder this is the second time this as happened

Placed my order at 20:16 was suppose to be here by 21:35 and then received a message it wouldn’t be here till 21:55 and hadn’t received any update since then until I tried to contact them and got told the number was out of service. Had ordered 3 milkshakes and it took nearly two hours to make them and be delivered yet we only live 10-15 minutes away. What a joke!!! Won’t be ordering from here again. Milkybar milkshake tastes like out of date milk.

Absolutely shocking experience then when it finally come it was cold and threw in the box

very angry at this. it has been an hour and a half after i placed an order on just eat. it said it was on its way and was in fact not. it gave me the option to ask for a percentage of my money back and the order was still being sent however the restaurant cancelled my order completely. i am not happy with this worst customer service and resturant i’ve ever experienced

My food never come after being delayed I tried to call no answer

We just love Sprinkle Street, the best crepes in the world

I had deliver estimate for 21:50-22-35. My order arrived at 23:00, two hours after I had originally ordered. The food was good but the communication from the restaurant about accurate times, where my order was and updates was atrocious. If my food was hot out the oven it would’ve been stone cold. Not great to be honest

The waffle was beautiful, we order from here regularly, however the milkshakes we had, they had a bizarre taste (bit like ginger) don't know if it's what they used to wash up with but wasn't pleasant.

Was sceptical ordering after reading the reviews but took a chance. Food was warm and in the time frame. Food was good!

Order was 35 minutes late. Tried to contact the shop via just eat and the number wasn’t contactable. When the desserts came they were cold.

not very good at all, waited 2 hrs for it, workers were rude when we called up on the phone to ask.

The best tasting ice cream sundae’s I’ve ever eaten!!!

Ordered a delivery on Uber at 17:55, 19:10 it still didn’t arrive so rang store and when they answered phone no apology all they said was will be leaving soon, would never use again

I ordered at 20:34 and didn’t receive my order until 22:54 it came cold and the icecream was melted would not recommend

Discussed with them there quick enough take your money but can’t deliver it’s happened few times now

We ordered 3 items and the food never came. The restaurant ignored my calls but were quick to deny my refund request. Never order from here

Ordered just before 8pm, arrived cold at 10pm. Such a shame as the food would of been lovely had it been hot. The waffle looked amazing but it was stone cold, The cookie dough was cold as was the apple pie. Had to put them in the microwave to heat them up.

A little longer than expected but it was on time. Excellent quality!

The estimated delivery time was between 8.25 to 8.45 it said my order was on its way at 8.40 come 8.50 it still had not arrived I called the restaurant to be told it would be with me in 5 mins come 9.00 it had still not arrived the order aventually arrived at 9.15 to which the waffle was cold , the cheesecake was ment to be oreo and was warm and had caramel on and milkshake was like water

Do not order from this place! We placed an order of 2 waffles and 2 milkshakes at 8:30pm. At 9:30, there was still no update, so we decided to call. The person on the phone was rude, snappy and unapologetic. He said that they were busy, and our food was the third in line to be sent. That was a lie. We waited nearly two and half hours in total, as our food didn’t arrive until 10:50. We had tried to call through after the first phone call to cancel our order as it had just been too long, and both of us have jobs to attend to in the morning. However, they clearly were avoiding our calls. When the food finally did arrive, we explained our issue to the delivery driver, who said that we needed to call the restaurant and they would sort it out for us. Of course, the restaurant would not answer the phones, even though they are still open. Additionally, my waffle was not the waffle I ordered & the food was cold. The waffles were like rubber and the milkshakes were completely melted. One was supposed to be Crunchie, one malteaser, and it was completely flavourless, with no way of telling the difference apart from the writing on the cup. Biggest waste of money and such a shame to waste all that money. I’m hoping a manager will reach out to me, as we have attempted to contact this restaurant multiple times, yet it seems completely unprofessional as they seem to ignore their customers….

Great little place for a treat, reasonable priced and good sized portions.

Foods late and no one is answering the phone when I ring to see where it is

Fount out restaurant was closed after they had taken my money. Received no order.

The food WASNT delivered at all! Phone number doesn’t call our. Premises were completely shut also. Shocking service!!!

Absolute joke was about two hours late stone cold and then got told we couldn’t have a refund because it was busy … busy enough for a TWO HOUR DELAY why would you accept an order knowing your behind by two hours what a joke and then the audacity to decline our refund absolutely abysmal service not happy.

Delicious as always, sundae and milkshake both full to the brim. Perfect!

Brilliant puddings - would highly recommend 🎉

Was not impressed with this order. Second time now I've waited over 2 hours for 3 waffles. Order was already over an hour late. Then pushed back another hour. When I rang they were not helpful. When desserts arrived the waffles were not cooked properly. Will definitely never order from here again.

The strawberry sauce was everywhere in the bag all over the place, no longer in the food it should have been on can’t even get the ice cream out the bag due to the amount of sauce that’s everywhere

Food was late but that’s not the bad part it was freezing cold the Nutella was cold and the waffle was drowning in it and the cheese cake was cheese with biscoff on it there was barley any cookie on the bottom