Based on 571 opinions finded in 1 websites
Based on 571 opinions finded in 1 websites
Nº 122 in 369 in Reigate and Banstead
Opinions
We went as a group for a birthday meal and mostly ate off the set menu. The food was okay but nothing special though perhaps it was expected as they catered for bigger groups. The service was good and the staff friendly although the drinks are on the pricey side especially as they add 12.5% service charge. We had a good catch up with friends but it wouldn’t draw us back.
Colin Short . 2025-03-17
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The servers were very attentive and provided good service. Most of the food was delicious although the wait times were long. Two of us ordered a steak medium rare and it came well done so was not very juicy which was a shame for the price.
Ellie woods . 2025-03-15
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Good service but food a bit hit and miss. Ragu sauce really bitter. Veal millimeters thick and over cooked. Tiramasu was good.
Emily S . 2025-03-08
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Beautiful food and excellent service from Phillip too !!!
David Kelly . 2025-03-03
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There to celebrate a special birthday with 35 guests , tables look beautiful, first course for lots of us , calamari was just awful not served in rings cut in half batter didn't stick was greasy and fell apart was mush in a bowl , king prawn linguini was terrible seemed like prawns was boiled sause was also terrible, family members refused to eat it , chicken burger was also terrible to much and so dry was awful , pudding also horrible to much cream , none of 35 people enjoyed there meal was a massive let down , sack the chef appalling food never recommended to visit again award winning not on our night terrible food never visit again , haven't even told the birthday person how bad it really was
Linda Richardson . 2025-02-23
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Spaghetti Tree is an absolute treasure. After a two hour hike in the rain, wind and cold only to discover that the pub where we booked had to close unexpectedly, our women’s club stumbled upon Spaghetti Tree. As we looked through the windows, we were convinced that a place this lovely would not want to deal with a muddied-shoed, soggy-clothed group of 17 (sometimes loud) American women. Oh how wrong we were! A lovely lady greeted us at the door with a big smile and quickly went to work arranging a table large enough to seat us all. Once we were settled, the servers prioritized getting drinks for all, as wine and cocktails were needed. We then moved on to baskets of Italian bread and marinated olives to hold us over as we decided on entrees. Both were absolutely delicious and gave us a glimpse of what was to come. The entrees came out in quick succession, impressing us all that the kitchen could handle such a large, unexpected group so seamlessly. Entrees ordered included Spaghetti Ragu, Papperdelle Pollo Pesto, Pollo Milanese and so many more and each dish received rave reviews. We could not have asked for a better experience. From the delightful staff to the outstanding food, Spaghetti Tree turned our less than ideal hiking day into a memorable experience that will long be cherished. Many thanks to the staff. We will see you again!
Jeanie Torchio . 2025-02-21
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Fantastic lunch on a rainy day. The pasta was fantastic and the service was exceptional.
Martha Issokson . 2025-02-20
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17 weary and rain soaked London hikers arrived unannounced at their doorstep and they quickly jumped into action with wine, bread, olives, water. And THEN the meal arrived and it was FABULOUS. We had everything from chicken pesto pappardelle, ragu, liver, chicken Milanese, arancini, you name it. All was DELICIOUS! And the waitresses were fun, easy-going, kind and helpful. Can’t recommend this beautiful restaurant enough. Thank you for a wonderfully surprising highlight of our day! 🥰
CC Banwell . 2025-02-20
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Went with some family after xmas and a girl started singing she was amazing, really made the evening
Faith Sturt . 2025-02-18
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I love eating here. The food is delicious, the staff are genuinely friendly and accommodating plus the menu has so many options besides tasty pizza and pasta dishes. I recommend the Arancini and the Sea Bass. Please check this out - the surroundings are beautiful too.
Elijah Peart . 2025-02-17
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I would just like to say how appalled i am by the way the night was ran. I dined on the 8th of February, this previous Saturday, and boy was i disappointed. We waited at least 1h 30minutes for our mains, we were told by a lady who i think was named Jessica, that we had to have our food, even though we had asked for it to not come out as we were all tired of waiting and just wanted to enjoy the music and drinks, she demanded that we take the food and it was up to our discretion if we wanted it now or in a takeaway container but we still had to pay for it. The food was cold, and it was very unappealing when it’s coming out at 11pm when we have all been waiting ages for it at this point. A lovely waitress was serving us and helped with our table, i felt so bad for her because i could see she was getting the slight blame for the havoc that was caused. I was made to pay for the mains that we didn’t eat because it took so long to come out. Wouldn’t be returning at all.
jasper kihns . 2025-02-10
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Food delicious as usual great value atmosphere great singer so good would definitely go back
Lisa Butler . 2025-02-09
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This restaurant is excellent. The staff are super friendly, the service is on point and the food is excellent. Italian restaurants do not get better than this. Local free parking nearby. This place is definitely worth the visit and this was our third visit for dinner, last night, and it's top notch every time we go.
Colin Spackman . 2025-02-09
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Had a lovely evening here. Delicious food and friendly service
Sally Nethercott . 2025-02-03
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A great way to spend your Sunday afternoon. Food was good but the entertainment was superb.
Vanessa Stewart . 2025-01-15
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Love the food in this restaurant Full of flavour ,well presented. Lovely atmosphere.
marie minns . 2025-01-05
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Attended Christmas Eve - just noticed the review from a moaner that insulted the entertainer on a previous review. assure you as a paying customer who attended that night Joshua was an amazing singer. myself and my family are attending the same restaurant to see him again. There is enough negativity in this world without the likes of someone who books a restaurant with a live singer and don’t want to hear a singer. The surrounding guests were commenting on how good he was so please ignore that bitter little man. Maybe next time he should be asked to be put in the toilets where it’s quiet. The food was absolutely outstanding. All staff were attentive and I will definitely be returning. This is a true gem where u can get decent food and decent entertainment.
Lee Ramsey . 2025-01-04
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Excellent, kind & knowledgeable staff
Loretta Bird . 2025-01-02
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Best night out lots of laughs amazing staff so nice and friendly
Stephen Wallis . 2024-12-31
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Enjoyable evening with great food and atmosphere food took a while but servers very apologetic and it was worth the wait
Caron Allery . 2024-12-30
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After booking a table for Christmas Eve, we discovered there was to be a live singer that night. We checked on this and was told he would be on at 9pm so having booked for 7.30 we thought we'd be safe in probably leaving as he started. Unfortunately, he started an hour earlier and was going to be performing right beside our table! Luckily there was another table out of sight of him(and almost earshot?) and were able to get out of range. Eating with someone impersonating Ken Dodd in an Elvis outfit, is very bad for the digestion. We kept our order simple with two types of arancini for starters and the (so called spicy) sicilian sausages. The arancini were absolutely amazing! The best I've had away from Sicily. Truly spectacular. Unfortunately the sausage tasted more sainsbury's than Sicily. Then for mains, two carbonara's. Unfortunately as bland as our Ken in the background. As for my chicken caesar salad, I found some dressing hiding under a lettuce leaf but the anchovy had escaped somewhere between the kitchen, Ken and my table! There was a fourth dish but so forgettable I've forgotten what it was? Afraid we left before the encore and was glad to. Won't be returning.
Hugh Marshall . 2024-12-30
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Very friendly place. We took a wheelchair bound man here and they were great helping us in…..but maybe invest in a ramp to make it super easier :) Food and drinks were great! Lovely service. Can’t complain about anything
Sue T . 2024-12-26
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Slow service. Very average food.
Eve Marshall . 2024-12-25
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Excellent service, amazing food!!
Jade Mu . 2024-12-17
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My partner and I attended the restaurant today after making a booking via Adam to meet the owner. We were looking to book an Area of the restaurant for a group booking of 30-40 quests he had asked that we came to meet the owner to discuss the requirements. We arrived shortly after the agreed upon time to be told the owner was busy out the back and would be with us shortly, half an hour later after sitting at the bar I asked if it would be better if we came back another time, one of the waitresses went to ask the owner and came back to say she couldn’t see us now. 1. Why make an appointment if you cannot stick to it? 2. At least have the decency after making us wait 30mins to come and apologies herself. We were looking at large group booking which would have been in all a lot of money. Clearly no communication I’m not even sure she knew that we had been asked to come in, I would absolutely not recommend if you are looking for a group booking they clearly are not prepared to cater for large groups as they couldn’t even arrange a meeting. Down right disrespectful, we have made arrangements with another local venue who have been fantastic- if your looking for a group booking stay clear and book elsewhere.
Moana Rolls . 2024-11-24
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We had to wait 40 mins for our booked table and getting drinks at the bar was terrible as they were over run with table orders and were servicing them first , so 20 mins just to get a drink .
kryz woodhouse . 2024-11-24
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Always immaculate service especially the young manager. Food is always 10/10
Connor Watkins . 2024-11-21
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Good variety of mocktails, Delicious food, good range of starters. Large portion of mains, sea bass could do with a little less salt (for me). Overall lovely atmosphere, very friendly staff and had a lovely night out with work colleagues. We had an impromptu request for a bday cake and they got out a sparkler on an ice cream and were really accommodating :)
payal vishwanath . 2024-11-20
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The food was delicious and the staff were wonderful! Highly recommend coming here.
Gabriela Zapolska - Downar . 2024-11-19
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Good service and delicious food.
M . Mihaylova . 2024-11-08
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This was my second time here for a meal out, the food was very good and a good choice for all courses. The reason it got only 2 stars for service was the time waiting to have orders taken and then the long wait between courses, and on 2 occasions had to chase them !! If the restaurant was busy I could understand it, but at the time it was only half full, this was a shame as it spoilt our evening.
Tim Arscott . 2024-11-06
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Great service, great food in a nice atmosphere.
Rod Kimble . 2024-11-01
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I have never been served such dreadful food before!!! Having complained that our calves liver was uncooked and spongy, we were served pan-fried sea bass, which had not been near a frying pan. The skin was uncooked, and fish was smothered in a thick sauce with a couple of uncooked prawns. The ‘sauté’, potatoes were heated up roast potatoes, and the vegetables were cold. Although we had not eaten more than a mouthful of food, we were charged full price, the manager removing the service charge as a measure of goodwill.
Rita Ruston . 2024-11-01
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Such an amazing restaurant, we came for Sunday roast with Ray Lowe singing, the best atmosphere, food & service. 5 Stars
David Missen . 2024-10-27
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Every thing on the restaurant was ok, which didn’t quite match their prices. The toilet seat in the disabled toilet is cracked and pinched your leg when sat upon and the toilet seat in the gents was not attached to the toilet itself. Then the singer arrived and whilst he had a reasonable voice several families had come for a quiet lunch, where the could talk and catch up with family and friends that they might not have seen for sometime and as the singer got louder the tables got emptier. Enough said. ☹️
Gerald Young . 2024-10-21
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The food has come down over the years, unfortunately the quantities has decreased and the quality didn't improve I'd say it's declined... The carbonara for example was thick, creamy and rich 3-4 years ago, and quite a sizable portion. now it's hardly filling and hardly creamy, kinda watery and bland.. However the service and atmosphere is top notch!
Harry Hope . 2024-10-20
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Wonderful food, but waited a while for starters to be served, only to learn there had been an issue, which was explained to us. Pleasant atmosphere though it was slightly chilly in the restaurant.
Karen A. . 2024-10-13
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We had Sunday lunch with our grown up kids as we knew Ray Lowe was singing on Sundays. Ray was fabulous as always which makes this a really lovely venue. Unfortunately the service was so slow. We had booked a table which was ready for us but we were not given menus and when we ordered drinks we had to remind the staff to get them. This was the same after food when we fancied another glass of wine and coffees. The coffees didn’t come and when we asked for them they were cold. We would love to go back again but at £50+ per head for Sunday lunch the service would have to be much better. It wasn’t busy so not sure what went wrong. Yorkshire puddings were burnt and we had to ask for extra gravy. The waitress spooned horseradish on to our plates instead of leaving a dish which we thought was odd.
Jo Pond . 2024-10-13
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Very nice spaghetti 🍝 Friendly staff and quick service
Linda V . 2024-10-12
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What an absolute gem. Everything from the quality of food, amazing drinks and incredible service just makes this a must. Will definitely be back again and again. An extra special thank you to Jessica for making our experience even more remarkable!
James Bowden . 2024-09-27
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Wonderful meal with attentive and friend staff. Brunello, in particular, made it evening very special. Well done all.
Adam Perry . 2024-09-22
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A lovely evening of great service, company,, atmosphere, food and live music
Nicky Cox . 2024-09-13
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Very good restaurant with very friendly staff. The food is brilliant!! They also do takeaway. Would defo recommend
Robbie Morrison . 2024-09-13
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Lovely restaurant with great food and service. Went on Saturday night for birthday and they had a live singer who was very good. Will be going back there again.
Clive Stone . 2024-09-11
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Lovely staff and great food. Went on a Monday night but still plenty of people to create a good atmosphere. Certain to be a new favourite of ours.
Natasha Wooller . 2024-09-09
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Banging food choices, if only I starved myself for a week I may have scratched the surface. Oh well, looks like I have to go back to try some more, shame. Would totally recommend.
Steve Illy . 2024-09-06
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My wife and I went for my birthday lunch, the staff made us feel very welcome and played up the fact it was my birthday. The front of house staff were excellent throughout our visit. The food choice was good and I enjoyed an excellent lunch. We would certainly return.
Ian Floyd . 2024-09-03
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Lovely food and lovely staff and service ,one of the best restaurants ive ever been to ,thank you !
Lexi Brauer-Jones . 2024-09-02
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Not sure why the restaurant was so quiet on a Sunday lunchtime as the food and service were great and the atmosphere is good. Special mention for those with hearing issues there's acoustic deadening in the ceiling which really helped me to keep up with conversation.
Richard W . 2024-08-17
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The staff were very attentive and friendly especially Jess who explained some of the dishes to us and was extremely professional at all times. The food was wonderfully presented as were our drinks. Thank you for a very enjoyable afternoon indeed x
Emma Page . 2024-07-13
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We thoroughly enjoyed our experience, staff were fantastic, very friendly and attentive, great atmosphere, the owner is very welcoming, Adam the manager is an asset, can't fault the restaurant and would highly recommend it
Tony George . 2024-07-06
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Great food, caring staff, great decor and all around a fantastic experience.
Nuala Sheerin . 2024-07-03
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My partner and I visited a while back and the food and service were both amazing. As were the cocktails. Since then we’ve had a couple of takeaways and the pizza’s are by far the best in the area!
Simon Jones . 2024-06-25
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The restaurant has a great atmosphere, great food choices & food quality and the service was excellent. We are never disappointed with this restaurant.
Justin Mitchell . 2024-06-08
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Always friendly and very helpful ⭐️⭐️⭐️
Welna Shergold . 2024-06-08
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I love this place. Always welcomed with a smile. The food is 10 out of 10 Lovely drinks as well. Always happy to help.
James Gawman . 2024-06-03
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Celebrating our daughters birthday, lovely evening and great food.
Nigel Billings . 2024-05-21
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Huge thank you to Maria, Loredana, Adam & the team for making my wife's 40th birthday celebrations so special. They were such a great help with organising the event which ran so smoothly on the day. Food was amazing and the feedback from all of our guests was fantastic. Can highly recommend if planning a special event. Thanks again and will hopefully see you soon.
Mark Whant . 2024-05-20
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I think this was a great food experience and workers were so nice and helpful and food was amazing i recommend coming here perfect food place !
Kyrah Eyitayo . 2024-05-14
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My second time here and everything was excellent. The first time I wasn’t overly impressed but the food was still good. This time the staff were amazing and checked on us constantly. The food was glorious and I would highly recommend this restaurant.
Chris Stevens . 2024-05-10
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Great service and very friendly staff.
PP . 2024-05-06
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This was my first visit at the Spaghetti Tree. The food was delicious, and the service was very good indeed. There was salmon on the special menu, and so I ordered it. My colleague ordered a chicken breast in bedcrumbs with potatoes & vegetables. The decor was fabulous with different actors & celebrities on the walls.
Christine Clarke . 2024-04-29
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We had another lovely afternoon/Sunday lunch. Great atmosphere, staff, service & food. Thank you xx
Emma F . 2024-04-21
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Nice but overpriced. I ordered the Pollo Picante pizza which was nice but felt more 'poshed up pizza hut' than authentic Italian - and at £16.50 I thought it would be a bit bigger and with fresher ingredients on the top. The tiramisu was a generous sized portion but sadly lacked in quality (and it was a bit watery?!) The service was impeccable though and I can't rate the staff enough for how friendly and attentive they were.
Olivia P . 2024-04-13
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Booked a table here for Mother’s Day,we were welcomed by members of staff at the door and shown to our table,had a fantastic meal service was perfect and so was the food,wonderful restaurant and will definitely return and absolutely recommend, thank you The Spaghetti Tree
Mark . 2024-04-07
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Wonderful tasty meal, fantastic service, great atmosphere and excellent menu.
Melody Kavanagh . 2024-03-25
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Went for a late lunch on Saturday. Nice atmosphere & good staff, but the food really poor. I had the spaghetti vongole & the clams were clearly frozen. They were chewy & whole dish was tasteless - hardly a hint of chilli. I informed the waiter, who said he’d let the chef know & then that was the last I heard. If you want a proper Italian, Cuchina in Oxted is absolutely streets ahead.
Bonnie Earl . 2024-03-18
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Very nice restaurant good menu and nice meak
David Wyatt . 2024-03-16
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The food and service were second to none. I think this is my favourite Italian restaurant outside of Italy. Menu very varied and loads of mouthwatering dishes to choose from. I was extremely impressed by all the waiting staff, so polite, helpful and smiling, and I can't wait to go back there.I particularly recommend the lamb.
Victoria MARSHALL . 2024-03-12
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We had a fantastic night out, food was lovely and the entertainer was fantastic.
Julie Orange . 2024-03-06
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Have been coming here for years, always good service, good food and good atmosphere, they even delivered food to us during Covid plus a free bottle of wine with each order.
Ian Lucas . 2024-02-25
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I booked for 14, when we all arrived I said the name and time, we were 5 mins early.we stood up by the bar area for 35 mins with my parents who are 78 and not at one point did ANYONE say sorry for the wait even after 10 mins not even speak to us.... nor even a drink on the house nothing we were going to walk out..then we were told the table was ready at 6.05 my mum had to go and sit in the car as she stood for so long... we was also offered a 5 o'clock slot as well so maybe being greedy they... squeezed 2 family's in, instead of us walking in and sitting down at the time booked. It was more upsetting that nobody was sorry not 1 member of staff!!! Please take note and acknowledge this apologies that's all it takes. And I read if we are late 10 mins they can charge us...really and to think I had to pay 140 deposit too.
Anna . 2024-02-21
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Lovely evening celebrating my daughters birthday waiters were very polite and attentive great food and selection of cocktails will definitely come back!!
Sarah Evans . 2024-02-15
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Fantastic venue, great food, I will say Adam and the crew was absolutely fantastic with their service and we will definitely be returning here again. Please do visit, you won’t regret it !!
Lauren Mills . 2024-02-14
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Haven't been here for quite some time and decided to go and try it out tonight for a celebration meal with my partner. Well we will certainly be going again! Service slick and friendly, lovely decor, and food was top quality!! Definitely would recommend👍🏼👍🏼
Dean Watt . 2024-02-12
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Highly recommend for Sunday lunch, a choice of beef, chicken or pork or all 3 if you can't make up your mind. Load's of vegetables with tremendous roast potatoes. A very good singer giving it large with rat pack classics. What a great way to finish the weekend. By the way they also serve great Italian dishes.
Paul R . 2024-01-30
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Had a great afternoon roast and ratpack lovely food and service singer was fantastic and staff friendly
Mark Hurst . 2024-01-28
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The food was excellent, but our party thought that the portions were too large. Maybe offering a smaller portion size alongside the “normal” size would be more attractive to many guests and avoid unnecessary food wastage.
Tim Mathieson . 2024-01-22
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Went on a quiet Saturday afternoon. Food was good and the portions were generous. The service was friendly and polite but they forgot the side that we ordered and forgot the children's dessert which should have been offered as part of the children's set menu.
Shaun Hornsby-Evlambiou . 2024-01-20
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Experienced a fabulous afternoon at The Spaghetti Tree for our staff Christmas ‘do’ in mid-December...food was delicious, top rate & not your usual standard set menu fare for such group occasions. Great service too - nothing too much trouble. We will be back…!
Amanda Earl . 2024-01-16
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Lovely food, great staff, would recommend
Carly Taylor . 2024-01-11
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Highly recommended, fabulous service, delicious choice of food.
Karen Harding . 2024-01-08
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In spite of the fact that husband told the waiter he was gluten free,he checked with the chef and was told the gravy on the liver was not gluten free but he could have it without the gravy but he was given it with gravy and had to send it back.When he did get it he had to wait again for his saute potatoes. My grandson sent his steak back twice as it was under done and when it was served up for the third time it looked like it had been cremated. The bill was incorrect and we were overcharged. My husband and myself left while my daughter was sorting everything. All in all a very disappointing visit.
Kenneth Williams . 2024-01-02
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What a great place. The atmosphere,staff, food to name a few, are all just fantastic. This is a must go. I went with a group of 21 and Maria and her team were exceptional and made sure we were all looked after. Not to forget the Singer…what a wow factor Honestly if you want the best of the best…..go to this place
Chuch Panu . 2023-12-31
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I dont usually write reviews but recently had an awful experience here. Our group of friends met here for our annual christmas get together on a tuesday night and had the most awful customer service. We were one of a few tables occupied that night and the young lady waitress was pleasant to start off with and then turned very sour as the evening progressed. We booked an 8pm table as the website said we would be told to leave after an hour and a half if we booker earlier. By 9.30 the waitress was huffing and puffing, giving us dirty looks and even ignoring some of my friends when we were asking for a drinks. She was obviously very put out that we were still there. We eneded up leaving at about 10.30 and i have never been so eager to leave a restaurant, as we were made to feel so uncomfortable. We spent approx £350 that night and we were made to feel very unwelcome. Sadly we will not be coming back and hopefully the young lady will not treat another customer the same way!
Rachel Thorne . 2023-12-28
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We felt like we had outstayed our welcome. Especially by one waitress who was very rude. Didn't smile, literally ignored one of our party who asked her a question and provided appalling customer service
Ellie Sillince . 2023-12-28
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Visited this lovely restaurant Boxing day as their last sitting with family. The food was lovely and attention to detail wonderful to see especially as we were the only people in there. The service was very attentive so thank you to the front of house staff. Overall a lovely evening meal. Highly recommended.
Rahul Baxi . 2023-12-27
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Met my friend for the yummiest dinner ! Really sweet staff and great pasta
Georgia Townson . 2023-12-20
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Food was Discusting and portion size tiny would not recommend for £82 a head rip off
Jodie elisa . 2023-12-16
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Setting was on point. Drinks and food was beyond expectation. Will not disappoint.
Chris Lewis . 2023-12-14
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Lovely, clean restaurant and great atmosphere. Friendly, family run eatery with fabulous food and one of the best cocktails I’ve ever had! Would highly recommend.
lucy rider . 2023-12-14
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Dining at The Spaghetti Tree is an experience that goes beyond mere satisfaction—it's a delightful journey for the senses! From the moment you step in, you're greeted by the warm and inviting ambiance that sets the stage for an unforgettable meal. The menu is a treasure trove of Italian classics, each dish crafted with the freshest ingredients and a passion for authentic flavors. The **spaghetti**, true to the restaurant's name, is a standout—a perfect al dente texture, coated in a rich, homemade sauce that's both comforting and exquisite. But it's not just the food that makes The Spaghetti Tree special; it's the **service and staff** that elevate the dining experience. The waitstaff are attentive without being intrusive, knowledgeable without being pretentious, and their recommendations are always spot-on. They move through the restaurant with a grace and efficiency that ensures your glass is never empty and your plate is always full of delights. Whether it's a casual dinner or a special occasion, The Spaghetti Tree promises an evening of culinary bliss. It's no wonder that those who dine here leave with beaming smiles and plans to return. **Bravo** to The Spaghetti Tree for delivering an exceptional dining experience every time!
Matt . 2023-12-13
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Lovely staff, great food, we had brilliant evening. Not sure the singer was my type of music, but that's my problem. Definitely will be going again.
Amanda Pearce . 2023-12-11
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Went for a work Christmas meal. Great options, tasty food and great service. Also the entertainment singer was great. Really enjoyed it and would go again.
Janet L . 2023-12-08
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Had a wonderful Xmas lunch with family. Lovely atmosphere. Outstanding service and the food was excellent .
Joanne Pursey . 2023-12-08
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Always such a pleasure to be at the spaghetti tree! Food and service always brilliant 🤩 My friends and Family will always come back! Perfect for a party vibe at the Weekend but also for a quiet meal during the week.
Krystal Scarlet . 2023-12-08
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Bar prices were extremely over priced! £9.50 for a glass of Prosecco and £14 for a G&T. They also had the cheek to add a service charge too! Never had that happen before!
Karen Geleit . 2023-12-08
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The restaurants inaccurate argumentative response is indicative of their attitude in person, eating here will ruin your day. Had a phone call 24h before our booking demanding a deposit which was not stated at time of booking. Arrived for our booking at 4:30, where before entering the door my one year old baby was rudely told to take his hat off..in December.Party before us were physically being kicked out to make space for new guests, we weren’t seated until 30 minutes after our booking. Place clearly overbooked. It was over an hour after our booking time before we received our food. Roast was awful cheap fatty meat, we were also charged £20 for a child’s meal and the £50 deposit was not removed from the bill! When raised with management they were rude and uncooperative, don’t eat here if you want even a reasonable quality of food or a welcoming atmosphere. We could hear many other tables complaining however management didn’t seem to care. Can’t see this place having any return customers.
Stuart Waugh . 2023-12-07
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Excellent staff, excellent menu, excellent food, excellent service. Can't say anymore, try it! Well done Spaghetti Tree. 👍🙂
Graham Wood . 2023-12-07
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Booked a table for 5 guests for 4:30pm, had to wait for 30 mins before we were seated and over 60 mins for our food, including my 17 month old baby who was hungry. Long waits for food and service, mostly due to the restaurant being at full capacity for a 50th birthday celebration that took over most of the tables. I was surprised we weren’t pre warned about this when they called the night before to confirm the reservation. The food was mediocre, Beef roast was extremely fatty and chewy, I complained to the server who said they would feedback to the chef, and that was that. There’s no proper kids menu, so the server said they could do a kids chicken and fries as my baby has a tomato allergy. We were charged £18.50 for an adults chicken Milanese. Very shocked by this we complained to the manager and were told that’s what it cost and they refused to adjust the bill. Overall a really awful experience and we won’t be returning again or recommending to local friends and family. Restaurant seems arrogant as they refuse to listen to any feedback or complaints. Their reply to my review is argumentative and false, further proving my last point.
L L . 2023-12-06
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