Soul + Grain, Newcastle Airport in Newcastle upon Tyne

Absolutely disgraceful service by ignorant staff. I asked how fatty the bacon sandwiches were and the Manager said "pretty fatty", so we went for the pale grey sausage sandwiches only to realise they had ketchup in! I returned my sandwich only to be told "It's on the sign" - no offer to replace and why would I need to be understanding about having sauce on a sandwich I had ordered. We left our food and drink on our table with all three staff glaring and mouthing things at us and went to a different place with lovely staff and a delicious freshly made sandwich. I suggest all three staff could do with some customer service training.

Had an early morning flight and decided to stop at this lovely coffee shop to grab a quick coffee and snack to eat. The staff were so kind and friendly, helping me out with finding what i needed. Despite a very rude customer at the till throwing food and shouting at the girls they still managed to deliver great customer service with a big smile on their faces. well done girls!

I’m a nightshift airport worker and as such I need some caffeine to get me through the early hours of the morning. A good cup of coffee and a bite to eat at 4am really makes the difference and after trying every place in the airport I’ve come to the conclusion that Soul+Grain has the best coffee, great staff and also offers good value for money. I now try to make it a daily (well nightly) routine to pop up with my workmates and grab a coffee as Callie makes the best Americano in the airport in my opinion! Despite the unsociable time of day it’s always a pleasure to see the early morning staff of Callie, Katie and their team to have a 10 minute break before getting back to work. Highly recommend.

Beautiful display of goods, with a friendly reception from Tom. Had blueberry muffins which were still warm, being baked on site.

Horrible coffee. It was awful in January 2024. And it's possibly worse now. Please people, if you're going to say you're a coffee bar, learn HOW to make it. Trouble is that even if made well the beans are poor.

Lovely venue. Food poor and really bad coffee

Absolutely appalling service this morning I asked for a latte extra hot and americano with hot milk separate I was given 2 americanos when I pointed out I was told I had taken someone else’s I explained both coffee s we’re put in front of me waited for latte to be given a Luke warm half full cup asked to have it hot and a full cup please it was practically thrown me with a lot of attitude

Load of crap put sauce on food without asking disgusting do not go here

Stopped to have a latte and slice of the rhubarb and strawberry slice. WOW, Tom made the best latte I have had in a long time!!! And the slice was amazing and was so moist, we bought more as it was so delicious... Really good customer service, they catered to our needs and really pleased to see they had various details available about the food being vegitarian/plant based/gluten free/source of fibre/low fat/low sugar - so informative!! Keep up the good work!!! Will def come again.....

Restaurant was relatively quiet - everyone had been served. The table we initially sat at, had the crumbs swept off onto the floor below. Looked at getting a meal out of the fridge, only to spot a pot of moulded fruit. Went over to the staff to hand the fruit pot over, who could not be bothered in the slightest. Left with nothing and will definitely not be returning to the store.

Good coffee and some vegan food options. One of the nicer cafes in Newcastle airport!

Horrible coffee.. too overpriced..

A beautiful experience and more than wonderful treatment. I recommend visiting the place

Beautiful and friendly staff. Excellent coffees.

All staff are so lovely. I was served by Katie and she created such a nice atmosphere and started our holiday experience off nicely.

Top drawer and very friendly service today from Brooke, Janan & Katie. All served with a very warm welcome and smile. The coffee was absolutely perfect and the Team are a credit to Soul & Grain - thank you!

stopped here before my flight to cyprus , i ordered a iced berry matcha oat shake and a bacon stottie both were made to perfection and set me up perfectly for my flight , i was served by this amazing girl called callie she spoke with such kindness and a refreshing happy tone that made my day already ,amazing staff member

Great, quick, friendly service!

The Salmon Hotbox was so tasty and the perfect portion. Would try again!

Was in on Sunday (9/6/24) Service was above and beyond, Katie served me and she was polite, friendly and very accommodating. Credit to the team, will 100% be back.

I called in last week with my 3 children on our early morning flight out to Corfu. We were met by the friendly face of Katie who was a delight , the kids were some excited to tell her about their surprise holiday and she was more than willing to listen despite it being busy . The food was lovely , I just wanted to grab myself something healthy but filling before the flight so grabbed a lovely chia seed yogurt and a nice smoothie which was delicious. I’d packed the kids a little packed lunch for the plane but due to the time I spent keeping the trip as a surprise until we got to the airport I hadn’t picked anything up , I was battling through the busy security at 4am with 3 kids in tow on my own and I couldn’t have been happier with the smiley face that made the process a whole lot less stressful! A brilliant visit and I will be sure to visit again on my next flight

Had breakfast here, bacon butty was spot on and great coffee. Customer service was amazing and nothing was an issue. Staff very friendly!

Early morning flight and stumbled on this cute cafe, girl who served me Callie made me a very nice latte and recommended the sausage stottie and cheese and tomato croissant which were delicious. Very friendly staff, lots of choice on there menu very clean and will definitely return on my next visit.

Asked for vegan options and the guys says I don’t even know what’s vegan. Pathetic service.

I would not normally post a review on an airport cafe but this one made me make the effort. Possibly the worst cup of coffee I have ever had. And just to add insult to injury one of the most expensive. What a dissapointment. If you like your coffee this is a place to avoid.

I was served by Katie, she was very lovely, she was so friendly and very helpful.

Was travelling to Tenerife and served by Katie and Callie. they were both absolutely lovely and my latte was perfect. i travel often and will definitely be coming back

Convenient to eat before boarding. The inside of the store is bright and clean. You can do it slowly.

Do not buy a bacon bun from here unless you like fat. When I complained was told there was nothing they could do, asked to speak to manager was told not available when asked who I could complain to told by staff to leave a bad review

Awful coffee, tiny area to add your own milk or sort teabag etc, with y hands full! Surprisingly the price was reasonable.

Lovely staff, so chatty and friendly. Amazing coffee! Gorgeous Cappuccino by Jess!

Staff were very helpful and cheerful without being pushy. Coffee is ok- rather too acidic for my taste. Clean and bright rather than cosy.

Unbelievable atmosphere really got me ready for my long haul flight to Baghdad. Brunette girl Called Callie behind the till was my highlight with stupendous customer service skills. Would recommend!

Delicious Local - STOTTIES 🥪 A bit expensive but worth to try it!

Food here is lovely and staff always have a smile on their faces. Was served by Enis who was happy to recommend foods to me. Definitely recommend the sweet potato and coconut muffin

Lovely spot in the airport for some good food, atmosphere and service was amazing, really really friendly guys, Tom and Ishmael were really sound. Thanks lads!

Great experience all round, Tom and Ishmael were really friendly and helpful. Coffee was great and exactly what you’d want before a late flight. Food was delicious, and not like the stereotypical microwave meals in other airports. Outstanding!

Lovely place to get a coffee while waiting for your flight. Seating area is bright and clean, staff were friendly and prices were what you would expect at an airport.

Early morning flight out of Newcastle back to the U.S. and stumbled upon this cute airport cafe. Friendly staff, great espresso (caramel and chocolate) and breakfast bagel recommendation to get my day started right. Would definitely recommend to any traveler, especially American traveler looking for a little taste of home, passing through Newcastle, UK. Callie, Brooke, and Jess are definitely the staff you want to have for the start of a long haul flight !

Such amazing, quick and friendly service from Brooke and Jess! FABULOUS coffee. Lovely environment, a healthy option is just what newcastle airport needed!! 😍😍

Husband and I ordered the double bacon stotties. Bear no resemblance to what was advertised . Dry , hard bread , undercooked bacon and a smear of sauce . Husbands was better hence the 1 star . Avoid .

Miserable staff, no trays, croissants - no butter or jam !!! Won’t use again

Very disappointed. I was looking forward to getting some decent vegetarian breakfast and a salad to take on the plane. Only 1 pot cereal and 1 yoghurt available. No veggie bagels, not a salad to be seen. Nothing different than any of the other food outlets. 2 coffee and 1 yoghurt all small £15. Not the best start.

Had a coffee earlier by Janan which was amazing. Service was friendly and fast.

Lovely bright, open space. Staff were so lovely and easy to talk to, especially Brooke, who was a delight to be served by. Beautiful coffee and great fresh food too. Definitely coming back :)

Nice to see a new place in NCL which has been badly served for food outlets in the past. Bright open new area and some food options but prices are high. Coffee is fair but served in tiny paper cups - allegedly recyclable. Downgraded my review after paying £6.30 for 2 paper cups of tea.

The members of staff were more interested in gossiping. I had to interrupt to make order and I was the only customer. Need hospitality training. No decaf products and I resented paying £6 40 for a bacon stottie when the service was so bad.

Amazing service from staff, had a cappuccino it was fluffy and smooth, made by Jess! Seating was clean and comfortable, would recommend

Lovely experience and friendly staff

Lovely latte. Not bad price for airport

Very tasty food, and the staff were very lovely. Brooke and Janan asked me all about my journey and made lovely conversation while my toastie was cooking. Plenty of room to sit and charge up your phones and everything.

Ordered a large cappuccino which was extremely weak, almost like drinking steamed milk. To be fair the lady serving offered to put another shot in it.

Really nice little egg and avo pot. A bit expensive but I guess it's an airport. The woman that served me was very helpful when it came to reading the ingredients on the tiny label

Really nice food! For a quick bite it’s an upgrade to the usual grab and go sandwich. Janan and Jess were particularly pleasant while taking and fulfilling my order as well

Staff (Brooke & Janan) were very friendly and helpful even though it was ridiculous o’clock on Boxing Day! Food was ok. But coffee was good.

Brooke and Janan were so lush and friendly before my early flight!

Greeted with a smile by Brooke and Janan, coffee was good and seating area very nice .

Nice coffee and food, and the seating area is also spacious and relaxing. Some of the tables are a bit wobbly/wonky, would be 5* for stable tables :)

Great service from Brooke & Janah 👍

I just had a coffee which was really good . The food looked tasty - on the pricey side but normal for airports . Clean and fresh decor and lovely staff .

Great coffee Tom and Courtney were great

A lovely bright inviting coffee shop however when we arrived at 11.30 there were no bacon sandwiches, sold out!!!! No pastries sold out!!! There were croissant but without butter and jam, so disappointing. This coffee shop could be just what Newcastle airport needs but not in the way it is working at the moment

Visited when flying to Crete 9th october. Had failed contactless payment. Then paid chip and pin. Sat for my food only to be told payment didnt complete. Went to pay again and got a receipt. Bank statement came and have paid twice. Trying to get refund is a nightmare as no email address and no one answering telephone

Takes so long, only 1.5 staff, don’t know what the food is like as I’m still waiting

Coffee was good but the ham and cheese baguette at 4am opening tasted like it was a week old. Left at the table. Disappointing after it cost £7

I was here on the 13th October and the service was amazing, a special shoutout to Tom who made my visit a memorable one

Sloth like coffee making. Three point machine but no let's make them one at a time. The queue at 5am yes 5am was massive. Oh and watch out as it will be radioactive.

Enis and tom were such great staff! Keep it up <3

Had the most delicious hot chocolate the staff were lovely too - thank you for making my visit so memorable Enis and Trevor

My partner's breakfast bagel with 3 postage stamp sized pieces of bacon was appalling, but the goat's cheese toasties I tried was OK. We took this back and got a sullen and begrudged exchange from one of the girls on the counter, but the young man serving that day was very apologetic. Choose your sandwich carefully, at £20+ for 2 average sandwiches and 2 coffees, it's not good value.

Ordered bacon bagel, it had absolutely no taste what so ever, scandalous at £6,49!

Great customer service staff really friendly, polite and they just make sure your holiday starts off right with them highly recommend.

Really nice coffee, and good tea. Nice bright decor.

A lovely place to visit and friendly staff. Will definitely return!

Great tasting coffee! Better than costa and Starbucks

Friendly staff and tasty coffee, need a bigger cup though 😉

Lovely open tables and great service

Nice joint with a little stand up thrown in

Very disappointed. Chose S&G as wanted a hot light meal, rather than the Boots meal deals cold sarnies sitting on the communal benches. Instead got a naff heated roll, on a paper bag as doesn't provide plates or cutlery, and had to tear and share - at ieast Boots sarnies are precut! Definitely not worth paying twice the price for the airy cafe feel! They should advise before enticing that just paying for the lighting.

Nice coffee and the staff were friendly would recommend

Very good service will be back again definitely

Great experience will be back again

Great service - friendly staff Great flat white x3 hot Beautiful seating areas Good select of pastry’s sandwiches etc

They seem to forget everyone who ordered food. When we eventually got our Luke warm bagel it was miserable and cost 7 pounds! A few bits of rocket and not even half a slice of bacon. Rip off and bad food.

Wouldn't recommend due to the fact breakfast sandwiches are over a fiver and ours came with barely anything on. No egg as advertised and some shreds of bacon. No sauce on there. It was just like eating bread. Would expect better quality from something that price. Plus they straight up lie about what's in their bagels because there's no egg in them. :/ Furthermore, the service isn't amazing. The cashier seemed more interested in talking to her colleague than serving us. I asked for a water and it was warm and had floaters in. Coffee sizes are tiny and aren't that good as people are saying on here.

Flew to spain yesterday poped into soul+grain for a quick bite to eat and a drink customer service was fantastic would recommend to anyone whos pacing through and fancys a quick bite to eat and a great hot/cold drink ⭐️⭐️⭐️⭐️⭐️

Very friendly service and happily filled our water bottles while we waited for our coffees

Lovely atmosphere i will definitely be back again.

I don’t normally leave reviews but this was one of the best coffees I’ve had in a while! The staff were so friendly, and the cafe was clean and bright. As a frequent flyer I really feel like this is what Newcastle needed.

Great addition to Newcastle Airport , friendly staff warm welcome and good food and coffee 😊

I will definitely be again, very warm welcome by the staff who couldn't do enough

Good quality food and drink with fast service.

5* all round, great staff and selection of refreshments

Unfortunately the sweet potato salad was already sour although I had some immediately after purchase.

Fab little shop! Good choice of products. Such a lovely bright and welcoming place to sit and relax before your flight. Will definitely visit again when next flying through 😊 x

I have never reviewed a place negatively but felt I had to in the hope managers will see this. The worst customer service I have ever experienced! Terrible engagement from untrained, uninterested staff with no skills to deal with public. When we eventually asked for a refund we were given it in change from the till despite having paid by card. I mean they more or less counted it in coppers!!!

Nice place and staff very pleasant

Fantastic service from Leanne and her team, the coffee is great I would highly recommend to people visiting the airport

Great place for food. Leanne was amazing and helped us with our needs.

Coffee is great! £2.79 for water is a bit much even for the airport but I would nonetheless visit again