Sofra in City of London, Westminster

The employees and the manager do not know how to serve and talk to customers. Disgusting, terrible place. Never to be chosen again. And a place I will tell my friends who ask me badly. If the restaurant has a rule, the customer should be informed before sitting at the table. My comments here will always be bad.

The restaurant is absolutely beautiful and the service is top . I ordered the steak, it was good, the only thing that I can say is it needed sauce. I don’t know about others but I like my gravy/ mushroom and garlic sauce as it makes the steak very dry to eat without it Portions are top notch, complimentary hummus and bread is also a great start. Will be looking forward to go again. The lemon and mint drink was also exceptional (ordered 2)

This is my second time to visit sofra. It was amazing dinner with my friends. And amazing service from staff. I will visit again and again. Highly recommended

Wowowow I’m the most pickiest eater ever but this was the best food I’ve ever had in London I loved it! Thank you so much Haji and the team for the most beautiful food and service ever !!!! ☺️☺️

We tried shrimp and calamari as seafood, then we decided not to focus on moussaka, they were all great, congratulations chef Hüseyin 👍

Today, i had a lunch with my friends it was amazing food and services also very good , staff was very friendly. i will be visit again. Highly recomended.

"I had an amazing experience dining at Sofra restaurant! The food was absolutely delicious and beautifully presented. Every dish was packed with flavor and made with fresh, high-quality ingredients. The silk route stood out as a masterpiece – perfectly cooked and seasoned. The ambiance was warm and inviting, and the service was exceptional. The staff were attentive, friendly, and knowledgeable about the menu. Overall, it was an unforgettable culinary experience, and I would highly recommend sofra restaurant to anyone who appreciates great food and excellent service."

We was sitting outside, food was nice and service was also good. Overall good experience. 👍

I love this restaurant Breakfast is super excellent I will come back again

Wonderful service from staff Nice and tasty food I love this restaurant.

Hii 😊😊 The service at sofra restaurant is top-notch!

Ohh my god what a nice service and great Turkish food, sure I will come back, recommend

I can say Sofra is one of the best restaurant in London food and the service is very good. I can recommend everyone to came and enjoy in this restaurant.

Good food, excellent service, amazing atmosphere what else to say definitely will go back

Fantastic experience! The food was absolutely delicious, and the service was exceptional. Highly recommend the lamb tagine, lamb chops, veg pide and etc– it's a must-try!" "Such a lovely atmosphere! The staff were friendly and attentive, and the flavors were incredible. I will definitely be coming back!"

I've been to Sofra Restaurant three times in the past month, and I'm already planning my next visit. The menu is diverse and exciting, with something for every palate. The chef's attention to detail is impressive, and the presentation is always stunning. The staff is knowledgeable and happy to make recommendations. Sofra Restaurant has become my go-to spot for special occasions and casual nights out.

I came here for breakfast in the morning and I got served by hajji and the food was absolutely amazing it was fresh and the it was the best atmosphere. Will definitely come back again!!

This was my second visit and SERVICE WAS HORRIBLE! Food was good but the customer service definitely made the experience very very very unpleasant. Me and my friend decided to sit outside and the two waiters who were there acted like they did not know what they were doing. The waiter did not smile at all and just gave me looks all the time. I put my used napkin and cutlery in my plate after my starters and they did not even take it away from the table. And when i told them to take it away in a nice way they gave me attitude??? And when my plate finally arrived those two waiters kept walking around our table and I felt extremely uncomfortable. I could not even finish my food and decided to leave. Definitely will not be coming back.

Hated every bit.. English breakfast tea...hmm leaves a lit to be desired..never had a scrambled egg fried first. ..full English breakfast consisted of the fried scrambled egg tin mushrooms 1 well cooked hash brown 1 slice of fresh tomato 1 small spam looking sausage cut in half..and have to add I never eat my scrambled egg couldn't drink the very very strong tea.. defo won't be back

They have incredibly delicious food. I strongly recommend it. You can especially eat delicious Turkish food from Turkey.

Saw a mouse in the toilet which is right next to the kitchen. Thankfully this was before I ordered, so I decided to leave. Upon seeing the mouse, I then looked around on my way back upstairs and realised that the restaurant could do with a real deep clean. It really is quite dirty everywhere. The floors were also greasy. A shame, as I used to come here reasonable often many years ago. I hope management noticed this and does something about it, as it comes from a place of providing actionable feedback.

Very surprised how people can be racist in London, the Customer Service was one of the worst in my life. The server was speaking in Turkish and seems like bad words. He was through on the table. Food was cold. And he kicked and threatened us. The worst treatment you can receive as a human being I was very surprised by how people dealt with racism in London, the customer service was one of the worst I have ever seen. The waiter was speaking in Turkish and sounded bad. He was being rude at the table. Food was cold. He kicked us and threatened us.

Very surprised how people can be racist in London, the Customer Service was one of the worst in my life. The server was speaking in Turkish and seems like bad words. He was through on the table. Food was cold. And he kicked and threatened us. The worst treatment you can receive as a human being I was very surprised by how people dealt with racism in London, the customer service was one of the worst I have ever seen. The waiter was speaking in Turkish and sounded bad. He was being rude at the table. Food was cold. He kicked us and threatened us.

Booked a birthday dinner for a friends 25th birthday - If I could give it a zero on EVERYTHING I would. Service was awful, we had to wait 40 minutes to even get drinks, and we had to go in and ask to be served! Food was another 30mins wait, and was absolutely awful undercooked (raw) steak, children’s portions for £15! And a tonic water as a mixer for £4.50. The chorizo sausage for £8.95 was 1 sausage cut into 4 pieces. We didn’t get a check back on food once. We asked to get service off the bill and waiter told us no. We all have worked in hospitality so are fairly reasonable but this was unacceptable. We asked to speak to the manager and he kept arguing and tried to get CCTV out to prove us wrong - which in fact we were right as he scrambled to try and not show us the footage. We went then pushed outside in the rain as he was embarrassed to speak in front of the restaurant. So disappointed, and we weren’t offered a solution. We turned a table away after they heard what we said and we will never be returning.

Best food with excellent service thanks Haji 🫶

Turkish restaurant, very good food and a wide range of options on the menu. Close to Selfridges and the famous Oxford Street. A Turkish restaurant close to Selfridge and Oxford Street. The food is very good and I recommend it

We got a green salad that was very watery, lamb shish and chicken shish that is served with basmati rice with not any TASTE and one SINGLE broccoli. We waited to long to be served and we waited to long to pay our bill off £100. To expensive for the taste of the food. = 0 star

Terrible service. Do not go here if you have any intolerances/allergies or need to be out in under 2 hours. They delivered complimentary bread and hummus which we happily tucked into. Then when we ordered, we informed the waiter that two guests had dairy allergies. He then LAUGHED and said there’s dairy in the bread you’re eating. We complained that nothing was said when it was given, and the waiter just laughed and continued to take our order. I then asked if there was any dairy in the dish I had ordered and I was reassured it was fine and contained no dairy. We then waited a long time for our food to come, in which time I noticed on the menu it said if you want a vegan dish you needed to swap the rice for chips. I realised rice was in the dish i ordered and therefore would actually contain dairy. I asked the manager and he said there’s is “a little bit of butter in the rice, only a little bit you will be fine.” I said i have an allergy and will not be fine so it needs to be swapped for chips, which was agreed. The broccoli was cold and had to wait 25 minutes to pay. We refused to pay the service charge that was automatically added to the bill, which required the manager to take our payment. When we explained our reasons for not paying the tip, the manager continued to argue with us saying “how are we supposed to know what allergies people have” - when we had literally asked and been lied to by the waiter regarding allergens. After a long and uncomfortable conversation the service charge was removed. Terrible service do not recommend, I literally had to run to boots to get medication as we had eaten dairy.

Avoid this place at all costs! I visited for breakfast, and my son ordered pancakes. What they served was shocking—a single fried flatbread with frozen raspberries on top, which they claimed were "pancakes." When I pointed out that this was nothing like pancakes, they brought out a saver pack of Nutella—clearly bought from Costco—and some cream as a fix. The entire experience was a complete disappointment.

We went as a family for breakfast, and it was a terrible experience. There was an incredibly unpleasant smell in the air, and the floors were filthy and greasy. As a pregnant woman, I almost slipped and fell. The female staff member, whether she was a waitress or a manager, I’m not sure, was extremely rude and impatient, offering no help whatsoever. Despite the place not being very crowded, our orders took forever to arrive. The waitstaff were rude and inattentive. I absolutely do not recommend this place—if only I had read the reviews before going, most of them are awful anyway. They lure people in with free jam and clotted cream served with stale bread. The food was carelessly prepared, stale, and tasteless. My stomach still feels upset from the experience.

Would not recommend. Services took forever to take our order after we asked them to order. Portion sizes are non existent (very small). We ordered several dishes and their was no taste

Beautiful and elegant sitting..

Hi lovely place to meet friends which I did great food to 🥳😋 😊

Very excellent Turkish food. The Turkish tea was really super fantastic, the Kunafah as well. They need to invest in a clean and comfortable toilets though.

The place is very nice and suitable for families, and the service is very satisfactory, especially Brother Hajji

Sadly, it was one of the worst ever meals and restaurant experiences I've had in my life. On entering the restaurant, the place was very cramped and soulless. The waiting staff looked stressed out and didn't give eye contact ot even small talk. A complimentary "Turkish bread, houmous and olives" are offered on each table. Our version was a single olive, with tough, dried out Turkish bread and very thin and tasteless houmous. The menu is varied, offering Turkish, Italian, and Lebanese food, which seemed exciting. I stupidly ordered the Lamb Tagine as it was branded a "house speciality." What came through was 2 bony, gnarled fatty pieces of lamb, plonked onto a plate with rice, and a single tenderstem broccoli piece! It tasted worse than it looked, and i literally had to wolf it down as I was worried I would otherwise vomit all over myself! We literally finished our meal, waiting 15 minutes for a staff member to make eye contact and get the bill. In that time, we saw 2 tables returning their meals back to the kitchen. I wish I had read the reviews before eating here. Given the state of affairs with hospitality in these times, it breaks my heart to leave a bad review. Big changes needed to this place or a complete shutdown.

The food is delicious and beautiful The service is quite good We ordered Shirazi salad (the menu is not uniform in all branches) Okra white rice Green salad Vegetable grape leaves lentils It's too expensive, so it's missing a star We paid for simple things 43:50 pounds *5

Cosy, busy, buzzing with excellent food, a mix of Mediterranean and Arabic cuisine. Top marks to the smiley beautiful waitress with amazing Wavey hair

We stopped here for lunch while visiting as we both enjoy Turkish food and plus it is halal. The humus and bread comes as an extra which is standard in a Turkish restaurant. The humus lacked in flavour. If I am honest we both felt disappointed with our meals. I ordered a steak with chips and broccoli. It came with one tiny piece of tenderstem broccoli and a bit of mustard. They brought me ketchup??? I asked for a steak sauce but the waiter said they do not do it. I would say the chefs need to work on their presentation of the food, it all looked so basic on the plate, very plain, no garnish, salad, pickles, dips as you would normally get in a Turkish restaurant. It was really busy at around 2pm but I really did not understand why? The toilets were clean but in the middle of the kitchen that looked like it has been in a war and back. Service was OK. but I do agree with others, had to repeat myself a few times so english is at a basic level. I would certainly not go back and would not recommend this place.

Although I was sad that I did not meet Hüseyin Özer in person, I was very happy to get to know the place, its food and its valuable staff. Thank you Sofra Family

I had a friend with me disable and needed the toliet and couldn't go there's no lift and couldn't use the stairs to go down

Atmosphere is nice and cosy. Service is okay apart from the waiter getting food and glasses without a tray. The toilets are absolutely horrific and a nightmare to use due to how dirty they are. The food is absolutely awful and horrible. The kitchen is a filthy mess and right next to the toilets as well. Never coming back! A big disappointment

The food is less than normal and the atmosphere is noisy. The place is very small and there is a lot of noise in the place. The staff are nice but the service is very slow.

Taste, environment, service is very good, know that they have a financial return and they get it 😁

Shocking experience at this place. The service was so poor, I feel like waiters had no clue what are they doing and it was their first day. We ordered 3 soups. 2 came hot, another one cold. After that ordered lahmacun and it was nowhere near how it supposed to be served. They claim to be Turkish but there’s no Turkish style or taste in it. The kitchen and the toilets are disgusting, even McDonald has cleaner toilets. Plus their toilets are almost in their kitchen. A lot of mice droppings on the floor. I was shocked! The only good thing is the location and the views outside.

An excellent restaurant with delicious food, worth a try

One of the best restaurants for breakfast in London. We tried several of its branches and this branch is the best in terms of staff, service and food, especially an employee named Haji, who I think is very nice and did not neglect us.

Have been coming here for over 10 years. Great selection of food, argue there is too much choice! Good value lunch and set menus which are changing. Love their complimentary bread and hummus. They do a large selection Turkish cuisine. Really great setting and value for money.

Respekt to chef 👍, very tasty fish and chips, tendir bread with humus, good wine. We liked this place. Good service 😋👏👏👏👏

The service is so bad we called the waiters 5 times to order We ordered tabooli thr smell and the tastevof the salad was so bad We told them that its so bad they take the plate and they charged us. Bad food bad service bad!!!!

One of the best options, high quality, cleanliness, quiet place,

Don't bother unless you're Turkish, they won't acknowledge you otherwise

Best turkish tea and breakfast in london especially cheff Hagi

Very poor service, staff was unhappy and rude for what ever. we asked for a bill and waited for 15-20 minutes I think you don’t need to try this and do not waste money and time even though food wasn't that bad but you still have more options

For service one star is even too much . Pls avoid Do not waste your money and time

The chef was a very sweet uncle, his services were very good, you can come here when you miss the Turkish breakfast, the bagels are very nice, the menu is very fluffy, we liked it very much, we will come back with pleasure from now on 🌸

When we went to London, we stopped by for a Turkish breakfast. The breakfast and the treats were delicious. They served Turkish coffee afterward. The food was very tasty, and the service quality was excellent. Hüseyin Bey took great care of us and was very friendly. Highly recommended 👍🏼

Lahmacun wasn’t close to what lahmacun really is.. We wanted to cancel our second order, they didn’t let us.. When asked, the owner rudely claimed lahmacun in türkiye was a scam.. no real tea either, not complimentary, they charged us for it.. service was really slow and careless.. my worst turkish restaurant experience abroad.. do not go..

The restaurant owner lied to me when I asked him if they had fresh orange juice. He told me they did, but in reality it was canned juice and he didn't apologize for it. This is rude.

Found this place by accident but so glad we did. The food was delightful especially the freshly cooked bread served with butter and honey. The service was great and the owner/chef came out to check wirh us that everything was ok. Highly recommended and will definitely go back again

First time here and loved it everything was perfect and very clean steak cooked perfect can't fault this fantastic place would like to go back....

Terrible terrible omg I can’t even put this in words. Please do not waste your money and time, deceiving menu. It’s a shame that this place has a lot of footfall in a nice areas but service, food is horrendous. We came in, a table of 6 and very hungry. We had ordered food straight away without starters, 2 wagyu beef burgers, once they arrived and the others had tried it the patty was completely overcooked and crusty it was an unpleasant taste and absolutely did not taste like wagyu beef, hard and disgusting. We then had lamb tagine with okra, it was completely full of liquid and the okra was dry and just looked like it was chopped and tossed onto to the lamb, not cooked or marinated in the actual tagine. Additionally we ordered prawns, these prawns were £10 when they arrived there were four tiny deep fried “KING” prawns scattered over the plate with a tiny pot of sauce, absolutely unacceptable. We sent 2 of the dishes back and the manager was very defensive and tried to convince us that the food is normal?? We attempted to swap it with other dishes but we sat there hungry waiting for another half an hour eventually we decided to pay the bill and leave. We left with no food in our stomach and appalled by the quality and service of this restaurant will not be coming back.

You can find Turkish cuisine in London. Especially the okra was very good. But The location of the toilets needs to be reviewed.

Everything was great! We loved it! The place we always come to, very warm atmosphere and service! Thank you!♥️

Best food of the London .. and Turkish coffee was delicious.. definitely recommend...

‼️BEWARE - don’t waste your money‼️ Don’t be fooled by the splendid decor and the outside comfort seating. Food was cold and tasteless. We waited over an hour to receive our food. Once we received it, the meal was not freshly prepared as stated in menu and nowhere near “authentic”. Unsure why they refer themselves as a “Turkish” restaurant. Absolutely appalling service and felt nauseous afterwards. On top of this, the manager was very defensive and pressing with the service charge. My plans for Xmas dinner booking got ruined.

Honesty, the atmosphere opens the soul and the service.. They offer cream with honey. Hospitality.. Honesty. I visited him again. The food and the place are everything. No mistake.

Moussaka is not a moussaka 🫢but a ratatouille or other... served cold The chef's specialties are out of stock at 6:30 p.m. on a Sunday! Full moudames has the same taste as that of the cans The waiter, although nice, but he didn't smell very good, was very unpleasant during the service 🥴 Continue on your way, there are plenty of other more serious restaurants nearby

I’ve visited the restaurant on 26th October 2024, the food was average and took almost an hour to receive it. The meal prices are aligned with the local restaurants however, their drink prices are outrageous. The total bill was little over £100 for four people however, I paid over £50 for 4 apple juices and 2 Diet Cokes - half price of the total bill. I recommend you to watch out if you choose to it in here…

The most welcoming approach, and great taste! You should try this if you like Turkish tastes.

I ordered Halloumi wrap and chips, both were terrible. Also no ketchup or any other sauce was offered with the chips. No water was provided for the table.

Good environment but the staff is so overworked with inside and outside sections to attend that they forget about you. Not their fault but management. Food had a good price point but then extremely small portions, I ate the octopus and had to ask if that was the octopus salad hence it had 8 slices of 1inch or less and a plate full of greens. Not the best service for central london

Very tasty desserts, Turkish coffee, cappuccino, herbal tea, fresh bread & butter - excellent service. Thank you for hosting us

Food was lush, such fresh meat, the rice was so buttery and tasty. Starters were great, portion size was very generous, the bread was delicious and fresh. We ordered the Wagu burger and kofte..10/10 🤌🏻

The beat thing in this restaurant is that it stays late. The food is not the best

Omg can’t believe I actually found meat dishes with beef (like back home) Every Turkish restaurant in the UK modifies their dishes with the lamb - which smells awful to me I guess I found my new fav spot

The food is delicious, the hummus is amazing, the kibbeh and shish tawook, the rice was normal, frankly, excellent, and the prices are amazing👍

Delicious food and excellent staff.

Amazing food the owner was kind it was a great experience we had some fish and stuff and I would suggest people going there

I have never tasted such a delicious dessert anywhere else. Kadayıf is definitely a different taste. Thank you, Mr. CHEF HÜSEYİN ÖZER. The attention of our chef, the hospitality, the elegance and warmth of the restaurant are top notch. Do not return without trying it, you will lose a lot. THANKS HÜSEYİN ÖZER

Nice and cosy restaurant with friendly and attentive servers. Food was great . Will recommend the Turkish coffee after your meal.

Great authentic Turkish cuisine in the center of London!

Everything was very nice. We went for breakfast, the food was delicious and the place that best reflects Turkey in terms of food taste. I definitely recommend it. Mr. Huseyin is a very polite and good person, he deserves 5 stars until the end.

I don't think it has anything to do with Turkish food and taste. You can eat this level of food in the cheapest and shabbiest place in Türkiye. No taste, inadequate service, inadequate and incorrect portioning. Their prices are also very expensive compared to the service you receive. I do not recommend.

Terrible, food took over 1.5h to come, drinks took 45 minutes, the host was incredibly rude and defensive when we complained, argued with us when we requested to not pay service charge and told us that we were not welcome back ever again.

Go your way. Nothing remarkable on the plate. Additionally, the spaghetti bolognese for my child was inedible. Despite telling the waiter, this dish was counted in the count.

The food is very delicious and close to Turkish cuisine.

The restaurant is delicious. I once tried the soup and meat with dough, and my daughter had delicious pasta once

Lured in by the manager and sign outside which said £10 off for mezze TO SHARE. When we got the bill we were charged PER PERSON. It’s a small price to pay, but the principle is that it was deliberately misleading on the menu. (Also £5.45 for a glass of juice?) Save your money, Maroush is right round the corner :) *edit: the reply from the owner says all you need to know about their attitude! We discussed (argued) with the waiter who then escalated to the manager, who was extremely condescending, for a good 20 minutes. So respectfully, your advice is pointless.

Visited with my sister. We had eaten here before and had an enjoyable time. Tonight however the food was bland and dry. I had the lamb served on an aubergine purée. The lamb was so thinly sliced and lacked any flavour. My sister’s moussaka was stodgy but the salad was OK. The worst part of the meal however was a trip to the toilet which was so disgusting it turned our stomach. With hygiene standards like this it was hard to enjoy the experience at all. We will not return.

Very disappointing meal with poor service from disinterested staff. Welcome hummus, bread and olives highlighted on menu never appeared. Meat lasagne served tepid so had to send back for re-heating and one portion contained virtually no meat. Tired and boring side salad. Also extortionate £8 for 330ml bottle of Peroni. Very poor value all round. Have enjoyed eating here in the past, but won't be going again.

Food is only OK. What is not OK is price of drinks. Small bottle of Peroni or Moretti Italian lagers £8.50 (extortionate). Bottle of Fanta (fizzy orange drink) £4.50.

NEVER SETTING FOOT in this place again! I have been to many Turkish restaurants, this was by far the worst experience the lady I think she was the manager needs to learn some manners and how to speak with customers. The way she spoke to customers and how she was shouting at the staff isn’t acceptable I left the place in shock by her attitude. This is Absolutely preposterous !

My friend and I dined at your restaurant on September 18th. Unfortunately, we both suffered from severe food poisoning, and one of us had to be hospitalized. We are extremely disappointed with the level of service we received and are requesting a full compensation for our experience.

I came twice to this place. I have no complaints about the food it was absolutely delicious. I put one star for the attitude of the woman who works there, last time I came with my friend she was super rude to us. I gave it another chance and went today, we were waiting in the queue then two other women came after us she ignored us completely went straight to them gave them a table because she knew them ( she hugged them) then came to us and when we said that was unacceptable and she at least should’ve apologised as we were waiting for more than 15mins she kept being rude You should never treat your customers this way she needs to learn manners!

The service was poor, the food not good at all. Those who has meat, lamb tagine, said is was full of fat, the rest of us were really disappointed. It’s expensive, def not worth the money, and not a good meal

Owner is geat...food really good

A very special Turkish restaurant, especially the hummus, beans and pastries

Absolutely amazing food, very delicious and the staff is super friendly!

I don't understand why they place is less than 4 stars. Their food is solid and the ingredients are so fresh/organic.. Service is good too. Very rarely if the space is too full it can take a while however but that's understandable...