Laduree in City of London, Westminster

Came for the macarons but this might be the most worst tasting macarons from laduree that I ever had. They were almost soft and not so crispy, and not as rich and thick as you would expect from laduree. Taste was abysmal and artificial.

Thanks to an outstanding Asian gentleman who served as the manager. His service was truly excellent professional, attentive, and warm. He made the whole experience memorable. Honestly, with his level of customer care, he would be a perfect fit back at Ladurée. It’s rare to find such quality service, and I hope to see him in a place that values his talent. During my recent visit, the service was slow and unorganized, which was disappointing compared to the high standard he used to set. Honestly, they should consider bringing him back he truly made a positive impact on the overall experience.

A very nice and chic place . Must say the cakes are delicious. I really enjoyed.

Great stuff…. Pricey, a bit stuffy. But really good.

Booked for afternoon tea which they confirmed yesterday yet when we turned up they put us in a little annex and refused to let us in to the main dining room. After pushing they finally admitted afternoon tea is cancelled indefinitely and they should have cancelled our booking. Incompetent time-wasters. Don’t waste your time, chose somewhere else.

Always delicious macarons. Not exactly cheap but quality.

We stumbled upon this little gem in the main square of Covent Garen and were seated outside as it was a lovely day over the Easter bank holiday. I asked what the difference was between the 2 hot chocolates they served and opted for the Viennese hot chocolate which came with cream. It was a great choice as the hot chocolate was so thick and sweet it was delicious! We also chose a couple of pastries which were fresh and flavoursome, we had these slightly warmed up which made them even better. I had the walnut croissant and my partner had the pain au pistache, both beautiful and I would recommend if you have a sweet tooth! Staff were friendly too, we will be back again!

Certainly not what it used to be. There are better places to go

The food was good and the cafe is situated in a nice and cozy spot but the food took some time that I didn’t expect because I only ordered French toast, and they still got it wrong I ordered it as a classic they gave me their caramel even after reminding them what I’m ordering. It was an alright experience it was the mishap with the French toast that made me lower the rating

Ladurée puede ser conocida por su ambiente elegante y macarons icónicos, pero desafortunadamente, el servicio y la gestión están muy por debajo de las expectativas que uno tendría para un nombre tan prestigioso. Durante mi visita, el restaurante ni siquiera estaba ocupado, sin embargo, el servicio era increíblemente lento y desorganizado. El personal parecía confundido y poco preparado, y se descuidaban las tareas de servicios básicos. Lo que más se destacó fue la falta de liderazgo de los directivos de turno, que claramente no pudieron gestionar el equipo con eficacia. Era evidente que carecían tanto de la experiencia como de los conocimientos necesarios para llevar a cabo una operación de hospitalidad sin problemas. Las simples solicitudes de los clientes se manejaban mal y no había sentido de urgencia o profesionalidad. Es profundamente decepcionante ver a una marca como Ladurée sufrir debido a una gestión interna tan deficiente. No importa cuán hermoso sea el escenario o cuán famosos sean los postres, un restaurante no puede tener éxito sin un servicio competente y un liderazgo fuerte. Hasta que inviertan en la capacitación adecuada y contraten gerentes calificados que entiendan las operaciones del restaurante, no recomendaría cenar aquí para nada más que un pastel para llevar.

This is Ladurée, known for its famous macarons that I tried and fell in love with in Paris on the Champs-Élysées. It’s definitely number one when it comes to macarons—they’re so fresh, fluffy, and delicious. The Americano coffee is served in a small decanter with a narrow opening at the top, so you have to pour it into your cup yourself. It’s a good design, but I wonder if the narrow top is meant to keep the coffee hot longer. The upstairs terrace is lovely, overlooking the marketplace where street artists usually perform.

If I could give zero stars, I would.The service is terrible; also, the staff is the same. I don’t know why they take 45 minutes for a cup of cappuccino and double espresso; I think they miss some experience for management and professional people to work here.

I had high expectations walking into Ladurée, given its reputation for elegance and quality but unfortunately, the experience was nothing short of disappointing from start to finish. Service: The service was shockingly inattentive. We were seated and left waiting for an uncomfortably long time before anyone even acknowledged us. When someone finally took our order, they were cold, rushed, and barely made eye contact. It felt like we were inconveniencing them just by being there. Food: The food looked nice, but the taste did not match the presentation. My meal was bland, served lukewarm, and far from fresh. For a place known for its culinary finesse, this was incredibly underwhelming. Drinks: The drinks were equally disappointing. My coffee arrived cold, and the tea was weak and flavorless. Even the famous macarons tasted like they'd been sitting out all day not the delicate, fresh treats Ladurée is known for. Management: When we voiced our concerns, the manager was indifferent and dismissive. No apology, no attempt to make it right. Just a smug, uninterested attitude that made it clear customer satisfaction was not a priority. Ladurée might still trade on its name and aesthetic, but the actual experience is far from the luxury it promises. Definitely not worth the hype or the price.

Gone bad. Do not recommend it. Not the Ladurée we knew. The food, service, atmosphere not as good as it used to be.

As a regular customer of Ladurée, I hold the brand to high standards. Unfortunately, my recent experience at Covent Garden fell short of expectations. They were out of standard boxes of 8 and 12 and for a luxury brand charging nearly £3 per macaron, I believe the packaging should reflect the premium quality, something far superior to a simple paper bag with damaged macarons.

Disappointed with the experience I came to Ladurée Covent Garden with a few friends from work, hoping for a nice coffee and a great time out. We’ve been here before, and based on that, I suggested we return. Unfortunately, I was very disappointed this time. We had to wait nearly 15–20 minutes just for three coffees, and it wasn’t even that busy. The service felt unprofessional and uninterested. I understand it was a nice day and maybe the staff didn’t feel like working, but there should still be a basic level of respect and attention for customers. To make matters worse, I’m still waiting for the water I ordered for the table — it never arrived. Sadly, I won’t be coming back. This visit really let me down.

En utrolig dårlig oplevelse til en til gengæld dyr pris! Dårlig service hele vejen igennem fra vi ankom til vi bestilte regningen. Wipped creme i bæger og syltetøj på glas. Smagløse macarones. Oplevelsen retfærdiggør på ingen måde den overpris der forlanges. Kommer aldrig igen!

Waited 20 minutes with empty tables and then when EVENTUALLY we was seated waited 10 minutes with 0 service and walked out.

A male supervisor or manager of this store is very impolite. He can actually politely tell the customer that the last order is 5:00pm, instead of rudely shouting that the customer has closed the store.

Not the best experience, I’m afraid. As much as we love Laduree’s macarons, this particular location needs serious improvement. These are just some of the things that didn’t work for us today: • No hand soap in the restrooms • Glasses smelled of eggs (probably washed in the same water where they’ve washed the plates where they serve eggs royal/florentine) • Our table was faulty - I was cutting my French toast and trying to hold the table still at the same time • Eggs were runny (as I have asked them - brownie point) but really cold and had black lints on (almost like they dried the eggs with a cloth or something) Bonus points to the waiter who has been kind and nice. Wouldn’t come back for a dine in experience.

Very disappointed with our experience in London. The service was deplorable: an endless wait at the entrance with no one to welcome us or inform us. Once installed, the wait continued to get longer and the staff showed no responsiveness. After a long time without service, we decided to cancel our pastries and leave. We just drank our tea. Additionally, at checkout we were unable to pay by card and they took forever to give change after we paid in cash. An experience to forget, which really doesn't make you want to come back...

Typical La Duree with the nice dessert, waiters are not that hospitable can do much better, next time I visit will try the upper floor. Nice idea of offering covers

Save your money and head to Pret instead. The macarons were subpar, and they clearly don’t know how to make coffee.

I received exceptionally good customer service from three of its staff and wanted to leave a tip. But they told me customers are not allowed to tip the staff and in fact, even if they add tip to the PDQ machine, the staff never receive them. Until you pay your frontline staff as much as you pay your senior managers and CEOs, please let customer tip your staff because they are simply brilliant.

I went to this pastry shop for a snack and I had a good time. The macarons I ate were good. However the prices are quite high. However, I can recommend it.

In the ever changing world of French Patisserie few brands have remained as iconic and long lasting as Laduree with their world famous Macarons immediately associated with Paris and loved by the Japanese to the point of cult following. I remember decades ago walking down a street in Paris and passing one of their boutiques thinking "Laduree, so chic" with the immediately recognisable pistachio green colour of their posh tearooms and packaging, but never got around to taste one their famous Macarons until my outing to Covent Garden yesterday. Often associated with the tragic Queen of France Marie Antoinette as featured in Sofia Coppola's decadent movie, the original Macaron was actually imported much earlier than her time by the Queen of France Catherine de Medcis when she brought one of her Florentine Chef to Paris and was more like a cookie made of almond paste. Louis Ernest Laduree first opened a boulangerie that burned down in the La Madeleine district of Paris and later became a patisserie after its refurbishment. Under the influence of the Baron Haussman the town's architecture quickly evolved into majestic avenues and buildings welcoming the era of "La Belle Epoque" and with the 1900 Paris Universal Exhibition Women became more socially & intellectually involved in the Parisian life. And this is when Jeanne, Wife of Ernest Laduree invented the concept of the "salon de the" or tearoom mixing "cafe" and "patisserie" as we know it today. Surprinsingly enough it is only in 1930 that the great great cousin of Ernest Laduree, pastry chef Pierre Desfontaines came with the idea of assembling two Macarons together with a ganache in the middle and therefore created the macaron that we know today. Laduree is located in the main building of Covent Garden with a small patisserie shop on the ground floor and the tea room at the top of the stairs under the roof and is as cute as expected with a lovely little terrace overlooking the west piazza. Their afternoon tea was lovely with their special "Marie Antoinette" blend of Chinese & Indian black teas with hints of rose petal, citrus fruit & honey and the famous Macarons were tasty but I will remain faithful to my beloved Carrot Cake of my little garden centre.

Not disabled friendly at all. Felt rushed once I finally got in line. No menu to check flavours of Macarons beforehand so you are just looking at them in case and choosing whilst people behind you tut and judge. Miserable staff, only 1 lady serving and 1 bloke twiddling his thumbs in background. Spents £28.50 on 8 macarons to go. Lasted a few days and we're nice, but wanted more of a special experience and of course disabled access!

Scones were the best and quite a few items on the menu were unavailable and the afternoon tea came with cheap champagne. Service was poor, and we had to ask several times to order before someone came and one staff was attending to every other table who came after us. On the reservation page they asked if any special occasions were being celebrated and even had option to upload picture of ourselves so they could greet us. But nothing was arranged and none of the staff looked like they want to be there, much less be welcoming to the customers. However, the view and atmosphere was great and it was a sunny day which made up for the poor service experience.

Had the afternoon tea here: ordered the chicken and vegetarian sandwiches, orange blossom and pistachio macarons, and melange laduree special tea. Sandwiches, scones and macarons were perfect. Weather was sunny, beautiful views on the terrace. Tea was terrible, champagne tasted like cheap wine from a convenience store, and service was very poor. Took 20 minutes for waiter to take our order, and when we said we were ready to order, they told us to wait and they took the orders of 4 other tables that had come in after us. Was supposed to be my birthday celebration but left sorely disappointed. There was only one toilet stall and a very long line.

Pequeña tienda sin indicación de dónde hacer cola para el servicio de macarons. Ni idea de sabores hasta que entres en la tienda, entonces obviamente están bloqueando el paso para otros. Personal miserable. No apto para minusválidos

Not the best , won't visit again.

Tiny shop. But ok. Nice flavor.

There are space for dining in the 1st floor and is not wheelchair friendly. We initially asked if there was space to the staff in the shop and they told us to go check ourselves. The space is tiny, we only were there for tea, so we do not recommned it for a party >4 people. Aside from the macaroons, there were 4 cake options. I was so happy to see that Marie Antoinette (my fave macaroon flavour) was available as a tea. I ordered it but initially it tasted weird. The water they used tasted like tap, so it was not palatable until it the tea steeped longer, when the water's taste was masked. I do recommend the giant pistachio macaroon. They have a veranda, but I do not recommend during winter. The servers were friendly upstairs. Either way, I'll stick to just buying the macaroons to go.

One of my favourite shops in Covent Garden. I always pop in when I'm in London. The staff are so polite and attentive. The range of flavours on offer is great! The macarons are absolutely delicious and the shop itself is beautiful.

Golpear o fallar la comida y el mal servicio teniendo en cuenta el precio. La tostada de aguacate había curry houmous en ella que no se mencionó en el menú. La comida con el resto era excelente, pero ser servido por camareros en chaquetas gigantes era raro. El camarero no tenía idea de abrir o servir vino y generalmente nos encontramos pasando la comida y bebida arriba y abajo de la mesa. Era tranquilo y acogedor como lugar. Podría sobre mirar el tema de la comida y le daría un 4 pero el servicio es un 1/2 en el mejor de los casos.

The service was poor, they got the wrong food order despite confirming the order three times, we asked for pistachio macaroon and were told there were none however, when we went down to buy some there was plenty of that flavor. The worst part of the whole experience was I have been to the one in Paris and the service was amazing only to think here in the UK it would be a similar experience but it was so disappointing words can’t describe how disappointed I am. The only positive I can say was the food was good but apart from that everything else was not worth the price we paid. I’d rather put that money to an afternoon tea at my favorite place which I visit on an annual basis.

We sat outdoors and did enjoy the scenery however I specifically went to Ladurée to test the French toast. As a connoisseur it was not my preferable French toast it was extremely rich and overly sweet in taste (not a fan of FT chocolate and vanilla) and lacked the conventional flavour offered by the traditional French toast (strawberry and berries) with maple syrup and compote which is ones favourite because each flavour compliments one another. However did enjoy the macaroons which is what Ladurée is popular for. I plan on trying the French toast in Ladurée Harrods which I have been informed is much better, so I look forward to trying it and informing you all. The overly indulgent French toast look appealing but don’t seem to impress taste wise, from my experience of being a connoisseur simplicity is best.

Nice decor inside and table and chair provided outside the shop where you can sit and enjoy the view. But the macarons and other desserts are too sweet to my liking. Service today was good and speedy. Marie-Antoinette tea is my favourite out of all.

A wonderful experience at Ladurée London! The macarons were perfect – crunchy on the outside, soft and flavorful on the inside. The ambiance is elegant and cozy, ideal for a luxurious coffee break or high tea. The staff were friendly and attentive, which made the experience even better. Definitely recommended for lovers of French pastry.

One of the best eggs! Classic French omelette, a nice twist on shakshuka, and French toast. We walked in on a weekend morning for brunch and had to wait 30 mins for the table. Orange juice is very good

We waited in a queue for 1 hour and something in a freezing cold weather just to be informed later that they won’t be able to seat us because they couldn’t manage the tables and the queue so people were left queuing for hours with none of the staff members informing us that they’re closed for seating the staff disregarded the queue

my favorite brand of macarons and one of my favorite places in London ♥️

Service was ok, coffee and food was also just ok.

Love love love its macaroons! If you’re visiting convent garden, you’ll spot a beautiful corner shop of Laduree for on where you can view the performances happening at convent garden, enjoy the hustle bustle of the place and at the same time enjoy your own private place with the best coffee and macaroons It’s my go-to place at covent garden to have a peaceful time yet enjoy the city vibes of the famous London attraction! Thank me later

Lovely atmosphere really peaceful.Servuce was amazing.Alex was very polite and friendly.Recommend 100%

My experience today was fantastic im visting london and saw laduree as a hot spot for tourist so i visted with my 2 brothers we grabbed some coffes and tea our waiter alex was fantastic he made sure to check up on us and made our experience great Thank you alex.

Alex provided exceptional service, and we enjoyed the excellent food, ambiance, and overall atmosphere.

A very nice cafe and good vibes Alex was great.

The kitchen porters use dirty water to wash up and finish it off with a cloth. They also pick up paper from the floor to wipe a pot and call it clean. “Ladirty”

Couldn't even get to eating or drinking because it took them 15 mins to even get our order (I had to chase them btw). When we ordered drinks they came 20mins later, and our hot drinks were basically cold, we gave them back and left. Terrible service!

A lovely place to have a tea or coffee and macaroons. Sat outside on the upstairs balcony and has great views of the market.

Pour y être allé une première fois , l’endroit était superbe en terrasse en haut , nous avons voulu refaire l’expérience en famille . Quelle déception !!!! nous avons réservé, service incompétent , vaisselles sales , attitude non professionnelle ( chewing-gum en bouche) adossé contre le mur pour prendre la commande , langage familier... revenir 5 minutes après pour nous informer que la moitié des pâtisseries étaient indisponibles et incapables de nous restituer les options possibles, uniformes : doudounes usées à la corde ,nous avons eu le thé sans tasses qu’il a fallut réclamer , pas un sourire des employés, cartes sales, feuilles manquantes, il n’y a que le prix qui ce veut haut de gamme.

Rude management and staff hostile environment

Overrated food hostile management very poor customer service avoid avoid avoid

After visiting multiple Ladurée locations in Paris with outstanding service this was an extremely disappointing experience @Covent Garden in London. We purchased a dozen macarons upon entering & then headed upstairs to enjoy lunch. The hostess Alex was quite rude when she saw my take away bag & stated that we weren't allowed to sit at a table with a take away bag. 🙄 I stated that we would like to be seated to order lunch. We observed Alex conversing with other staff with multiple unpleasant glances in our direction which offered the impression we were being discussed. She proceeds to offer us a tiny table at the top of the staircase (stated no other tables available which was a big fat lie) or outside seating BUT neglects to inform us that smoking is allowed outside. We then requested to be relocated inside. A different person then offered us a table in the main area which had an abundance of tables available & only 2 tables that were occupied. Service was quite slow. My order was taken & then the server Marius starts to walk away neglecting to get my daughter's order even though she was quite prepared to state her order. 🫤 Food delivery was a lengthy wait given there were only 2 other occupied tables & was beyond substandard. I guess the chef assumed that I wouldn't notice the burnt toast if it was put in the middle of the club sandwich. 😬 I expected the mgr to stop by our table after expressing to Marius the way that we were treated by Alex when we inquired about a table. I did observe the mgr spending a significant amount of time speaking to one particular table. Marius brought a bag of the 4 least popular macaron flavors as an apology. An option to choose would have been appreciated. Overall- there was a plethora of staff running around doing as little as possible. Ladurée Paris would be mortified if they knew their world famous brand was being represented in this manner. ~c'est la vie

Madurese has always amazing food (sweets and pastries) quality BUT, the one in Covent Garden is nowhere close to the original French branch standards of service and experience. We visited on 21/12. The service staff is surprisingly unhelpful and not willing to serve. Access indoor denied, although the inside tables were empty with only 2-3 “privileged” tables being occupied. Although the first girl on he tills said we could sit inside, a second jumped and said no, with the excuse was that they were available only for reservations. The first girl was surprised, so we knew it was a lie because they were probably bored to serve upstairs, although there was a queue for the tables outside. And that’s were it gets worse. There was an empty table outside that for some reason stayed empty for 10-15 minutes before a group was sat there (no reservation, the group was waiting for 10 minutes in front of us). And then when people left, the staff were really slow to clean a table and have the next ones take a seat. I’ll pass the fact that at 5-6 pm there was no more hot chocolate, they forgot our order! They brought our deserts after we had finished our coffee and you could tell no one wanted to work that day, except from a guy that was picking up the empty glasses etc.

Pedido la tortilla y un té de naranja, el té inglés llegó sin leche y una tetera que se vertía por todas partes más no leche. La tortilla estaba amarilla, fría e insípida, las papas fritas sin embargo que no pedí estaban bien... creo que había McDonalds. El camarero tuvo un desacuerdo con alguien que tomó un atajo a través de la barrera en lugar de caminar, la discusión se desató con el camarero golpeando su entrepierna y empujando sus caderas hacia ellos. En el peor lugar que he comido en Londres y luego añaden un 13. Cargo por servicio del 5 %. NO VOLVERÁ

This was my first time at Ladurée with my family and it was an amazing experience lovely staff very attentive and considerate towards us as customers. However the food was a bit of a let down as the food felt over priced and took a little bit long to arrive but the macrons we’re definitely delicious and worth the hype around them

There were no tables available indoors as they were all pre-booked. So we were seated outdoors. I found the hot chocolate to be bitter. The scones were dry and hard, and I had to request for these to be warmed up. The customer service is poor. The staff aren't attentive.

Every time we have a trip to Covent Garden, we like to visit Laduree as a treat for a cake and a champagne or hot chocolate. Today was our most disappointing visit ever. The staff were so uninterested & rude, they also told us we couldn’t order cake, yet when we looked around, other people were ordering and having cake delivered to their tables after we were told we couldn’t have them. Most of the young boys who were serving need to pull their trousers up, as they blatantly had their trousers pulled down under their briefs so their pants and backside were on show, not great when you’re working in a food establishment. I understand this may be a fashion statement for some but when working at somewhere like Laduree, maybe pull your trousers up for service and not walk around with your butt hanging out?

The service is really slow they let us wait in the queue and ignore us even there was a free tables also the tables are very close to each others you can’t move , we ordered cappuccino and americano with almond croissant they were good

We just came for hot chocolate and it is totally worth it! Get the Vienesse one!

The worst customer service went with a big suitcase travelled a long distance to pick some macaroons to take to children after a long week in London. All doors to the shop were open with no indication of which door is the entrance. As the entrance I came in was the one behind the counter I was asked to leave and come in via a different entrance. I asked if she could allow me to go to the front she refused and refused to even move my bag. When I came via the other entrance she purposely ignored me even though there was no one being served. I left without buying anything. Worst experience ever. I’m sorry but Laduree has lost a very loyal customer

Very poor service. Seating allocated according to how much is going to be spent. All felt very clinical. Waited ages for our order and when it came the tea was lukewarm. Got a refund but was very disappointed in how this lovely patisserie is now being "managed". Previously we had always enjoyed our visits and they were real treats in view of the prices. Will not be going back.

We ordered 4 pieces of macarons. We waited more than 30 minutes for them to put them on the table for us????

Shockingly bad experience, so disappointed with the service. We sat upstairs, waiters took 20 minutes to take our order then our food didn’t arrive for 45 minutes. We kept asking the waiters of the progress and they kept telling us 2 minutes. So disappointing by their service at such a premium place. We decided to just leave and not wait any longer for such a bad place and poor customer service. Avoid it.

Honest review here. Nothing to write home about… in fact, at home has better macarons than this overhyped place. Got four different flavors and nothing to remember about, texture is on point though.

One of the worst services i’ve experienced, so slow and most of the workers don’t wanna work, this has got to be one of the worst branches ever, very disappointing

Very good experience, the person who took care of us was very nice French, thank you very much to him we had a very good time.

Ambiente elegante e familiare servizio accurato e gentile. Cristina e Francesca ci hanno coccolato e fatto sentire le benvenute.

I have been deeply disappointed with my experience with Ladurée London. Over the past week and a half, I have made countless attempts to get in touch with them regarding a personalized order I wanted to place. I reached out through emails, social media messages, and any other contact methods I could find, hoping to create a special, customized gift with them. Unfortunately, despite all my efforts, I received absolutely no response. For a brand known for its elegance and attention to detail, this lack of customer care is incredibly frustrating. I was genuinely looking forward to gifting something unique from Ladurée, but their complete disregard for my inquiries left me feeling ignored and disappointed. I expected more from such a renowned pâtisserie, and I hope they can improve their customer service for others who, like me, appreciate their products but deserve better communication.

My friend and I had a delightful experience at Ladurée in Covent Garden. From the moment we arrived, the ambiance was inviting and relaxing, creating the perfect setting for our visit. The staff greeted us warmly, making us feel genuinely welcome, and the manager’s attention to detail and dedication to excellent customer service truly stood out. The hot chocolate was served at the ideal temperature, and the macarons were fresh and delicious. Every aspect of our experience reflected Ladurée’s commitment to quality and hospitality. We left feeling refreshed and eager to return!

Very unpleasant service and macaroons that were not fresh!!

Popped in for a hot chocolate. My god! It's pure melted chocolate with whipped cream . Totally decadent but absolutely delicious!

The tea room upstairs is very cute. The afternoon tea is really quality. A very beautiful presentation and delicious products

Failed to meet expectations. Unfortunately the service and pastries were average at best. The range of patisserie was poor and what there was couldn’t be described as freshly baked. The building was cold (our server had their coat on) and a hoover was running as we were eating - hardly a convivial atmosphere. Additionally, the food hygiene rating displayed on the door (4) was surprising, given the high prices that are charged. However, checks online at the time of writing have revealed the hygiene rating to be 1. Laduree Covent Garden failed to meet the high expectations I had. Perhaps a visit from the team that run one of the Paris branches could bring this establishment up to the required level.

De plek is perfect en de inrichting ook maar de service en het eten zijn echt slecht. Egg Benedic royal hoor volgens mij warm en het ei hoor zacht te zijn dit uitloop maar dat is daar niet,koud en niet mooi op gemaakt op een bord en het ei is hard gekookt. Terug gestuurd endan krijg je in eens gekookt zalm erbij zware teleurstelling om daar te gaan eten. En dat voor een hoop geld wat het is er echt niet goedkoop. Personeel was ook niet al te vrolijk.

Rude staff, the food is below average.

This place is displaying a food hygiene rating if 4 so we thought good place to eat, however we later checked with the food hygiene rating on line only to find it is actually rated 1 ( therefore very unhappy that we stopped in a place with such poor hygiene).

I visited Ladurée Covent Garden this week, hoping to purchase some macarons for my children, who absolutely adore them. Unfortunately, the service I received was disappointing. Despite being the only customers in the shop, the attitude of the shopkeeper made us feel like we were a bother. Many of the flavours were sold out, which was frustrating, but it was her dismissive demeanour that left the most lasting impression. Is a basic level of politeness too much to ask for? I’ve visited other Ladurée locations and have always had positive experiences. I urge Ladurée UK to review their customer service training to ensure that all customers feel valued, regardless of the size of their order.

Waited ages to be acknowledged even though 3 staff members stood close to me . I asked if I could sit down all tables not cleaned so I sat at a table anyway thinking someone will see me and clean the table No that didn't happen I thought about walking out....the table in front started to he cleaned by the slowest person I've ever seen cleaning a table ....one item at a time and looking like he couldn't be bothered After a while of not being acknowledged I asked for a menu and was then in an abrupt way asked to move to a clean table ...I explained when I sat down they tables had been occupied or not clean He then snapped can you move your bag I need to separate the table.....no problem. It took ages more for my order to be taken ....I literally have barely any interaction with any staff . So the rudest was the Asian looking man in a black jacket . He ignored me along with what sounded like a French accent he had a wispy beard. The young black guy looked like he didn't want to be there and if the other colleagues are like that with him I can't blame him .... The food was cold to warm .Nice and lovely to look at . I didn't know smoking was allowed either . A group of 6 people lighting up one after the other . Someone walked out . I'm not against smoking I just don't want to be tasting it while eating my food . A miserable place

The mouse in the house My wife and I were looking forward to enjoy Sunday evening at Ladurée Covent Garden. The atmosphere initially seemed perfect, but unfortunately, it was ruined when my wife spotted a mouse on the floor. Understandably( you know the rest) we were unable to enjoy the rest of our time there. We brought this to the attention of the host, who offered to move us to another table downstairs. However, the damage had already been done, and the experience was no longer pleasant. To add to our disappointment, when the bill arrived, we were charged 13% for service despite the unsettling incident. This left us feeling let down by what should have been a special night. We expected at least an apology from such a well-known establishment. Would not recommend based on our experience.

Very expensive. The waiter wasn’t interested at all. They mixed up our order. The two different coffees we ordered tasted exactly the same- bad. Then they didn’t have what I’d ordered. Avoid.

Although they are famous for their Macaroon, the food was not impressive. It was good and rather pricy. But I think they could do better carrying the Laduree brand.

Lovely afternoon tea at Laduree Covent Garden. Choice of two sandwiches, lovely scones, pastries and choice of two macaroons. Service great. View from upstairs tea room on balcony was fantastic. Lovely choice of teas. Really clean and inviting. thoroughly recommend.

We visited Laduree Covent Garden for afternoon tea for 2. I made a reservation online and was showed to our table immediately upon arrival, which was nice as it was quite crowded downstairs. The afternoon tea is £39.95pp with an additional service charge on top. The afternoon tea consisted of 2 sandwiches of your choice, 2 lunch size patisseries, 2 macarons of choice and 2 scones with clotted cream and jam. From the sandwich options we both chose the vegetarian sandwich which was disappointing. The egg and truffle sandwich and the salmon options were nice. For beverages we chose a cappuccino and a herbal tea. I didn’t realise the hot chocolate wasn’t an option for the afternoon tea considering the price, as I was looking forward to trying it. Also, a glass of champagne is part of the afternoon tea, but as we do not drink we were given a glass of juice instead. It would have been better if we were able to get another hot drink or upgrade to a hot chocolate instead. The star of the show was the mini patisserie: the Plaisir sucre and the ispahan, absolutely divine!! In future I would return just for the patisserie section.

Great place to stop for a central Sweet Treat. The staff were amazing and gave us our macaroons for free as it was my friend’s birthday. Such a lovely gesture thank you so much!

A must for sugar lovers if you are in the area. We popped in and bought a box to share. We ate in a matter of minutes on the street outside. They don't last long! Lovely flavours and cool colours.

The staff are so friendly, the food and service are amazing. Alex was so friendly and provided an exceptional hospitality. The balcony tables are so beautiful. Thank you ! Will come again :)

Delicious food with good atmosphere at a prime location. We had a sandwich and the cake & tea set. They both tasted good, but must say the afternoon tea was a bit pricey.

First time in here at the Westbourne Grove Branch ( Notting Hill Gate ) Managed to find a table on this very busy sunny Saturday afternoon ( around 14:00 ) Enjoying my cafe latte ( but I hate take away cups ) Also the Apple juice is tasty

Order:- Cappuccino 5/4 Macarons 5/4 Location 👌🏻

Went for an anniversary brunch and had their afternoon tea - it was absolutely lovely!

Nice little shop for macaroon in the Covent Garden Market. We tried the Rose and Marie Antoinette macaroons and both were great

Usually I still try to stay positive but this is really too much. Deplorable service, not friendly at all. In rainy weather you are entitled to a wet cushion and that's how it is. The staff spends more time taking photos with their friends than focusing on providing good service. Really lacks very good management for the price we pay and especially for a brand as prestigious as LA DURÉE. Not forgetting the toilets, broken light not clean at all In short, I strongly advise against it.

Zack was very accommodating to our needs and gave us a great service. Would come back for him :)

Good place to sit in the heart of Covent Garden. Food was below average. We ordered a chicken Caesar salad, barely any chicken, a club sandwhich ( overpriced for what you get) and chips that were extremely undercooked. Service is very slow also would not recommend for the price of the meals.

Very rude service from bald man with glasses. Manger understood and handled situation well.

poor service by seemingly french waiter ruined everything .

Perfect location, I could sit there the entire day and just watch the people go around Covent Garden market. The staff are nice and courteous despite being busy. Food and tea are great. I highly recommend it.