Laduree in City of London, Westminster

Nice decor inside and table and chair provided outside the shop where you can sit and enjoy the view. But the macarons and other desserts are too sweet to my liking. Service today was good and speedy. Marie-Antoinette tea is my favourite out of all.

A wonderful experience at Ladurée London! The macarons were perfect – crunchy on the outside, soft and flavorful on the inside. The ambiance is elegant and cozy, ideal for a luxurious coffee break or high tea. The staff were friendly and attentive, which made the experience even better. Definitely recommended for lovers of French pastry.

One of the best eggs! Classic French omelette, a nice twist on shakshuka, and French toast. We walked in on a weekend morning for brunch and had to wait 30 mins for the table. Orange juice is very good

We waited in a queue for 1 hour and something in a freezing cold weather just to be informed later that they won’t be able to seat us because they couldn’t manage the tables and the queue so people were left queuing for hours with none of the staff members informing us that they’re closed for seating the staff disregarded the queue

my favorite brand of macarons and one of my favorite places in London ♥️

Service was ok, coffee and food was also just ok.

Love love love its macaroons! If you’re visiting convent garden, you’ll spot a beautiful corner shop of Laduree for on where you can view the performances happening at convent garden, enjoy the hustle bustle of the place and at the same time enjoy your own private place with the best coffee and macaroons It’s my go-to place at covent garden to have a peaceful time yet enjoy the city vibes of the famous London attraction! Thank me later

My experience today was fantastic im visting london and saw laduree as a hot spot for tourist so i visted with my 2 brothers we grabbed some coffes and tea our waiter alex was fantastic he made sure to check up on us and made our experience great Thank you alex.

Lovely atmosphere really peaceful.Servuce was amazing.Alex was very polite and friendly.Recommend 100%

Alex provided exceptional service, and we enjoyed the excellent food, ambiance, and overall atmosphere.

A very nice cafe and good vibes Alex was great.

The kitchen porters use dirty water to wash up and finish it off with a cloth. They also pick up paper from the floor to wipe a pot and call it clean. “Ladirty”

Couldn't even get to eating or drinking because it took them 15 mins to even get our order (I had to chase them btw). When we ordered drinks they came 20mins later, and our hot drinks were basically cold, we gave them back and left. Terrible service!

A lovely place to have a tea or coffee and macaroons. Sat outside on the upstairs balcony and has great views of the market.

Pour y être allé une première fois , l’endroit était superbe en terrasse en haut , nous avons voulu refaire l’expérience en famille . Quelle déception !!!! nous avons réservé, service incompétent , vaisselles sales , attitude non professionnelle ( chewing-gum en bouche) adossé contre le mur pour prendre la commande , langage familier... revenir 5 minutes après pour nous informer que la moitié des pâtisseries étaient indisponibles et incapables de nous restituer les options possibles, uniformes : doudounes usées à la corde ,nous avons eu le thé sans tasses qu’il a fallut réclamer , pas un sourire des employés, cartes sales, feuilles manquantes, il n’y a que le prix qui ce veut haut de gamme.

Overrated food hostile management very poor customer service avoid avoid avoid

Rude management and staff hostile environment

After visiting multiple Ladurée locations in Paris with outstanding service this was an extremely disappointing experience @Covent Garden in London. We purchased a dozen macarons upon entering & then headed upstairs to enjoy lunch. The hostess Alex was quite rude when she saw my take away bag & stated that we weren't allowed to sit at a table with a take away bag. 🙄 I stated that we would like to be seated to order lunch. We observed Alex conversing with other staff with multiple unpleasant glances in our direction which offered the impression we were being discussed. She proceeds to offer us a tiny table at the top of the staircase (stated no other tables available which was a big fat lie) or outside seating BUT neglects to inform us that smoking is allowed outside. We then requested to be relocated inside. A different person then offered us a table in the main area which had an abundance of tables available & only 2 tables that were occupied. Service was quite slow. My order was taken & then the server Marius starts to walk away neglecting to get my daughter's order even though she was quite prepared to state her order. 🫤 Food delivery was a lengthy wait given there were only 2 other occupied tables & was beyond substandard. I guess the chef assumed that I wouldn't notice the burnt toast if it was put in the middle of the club sandwich. 😬 I expected the mgr to stop by our table after expressing to Marius the way that we were treated by Alex when we inquired about a table. I did observe the mgr spending a significant amount of time speaking to one particular table. Marius brought a bag of the 4 least popular macaron flavors as an apology. An option to choose would have been appreciated. Overall- there was a plethora of staff running around doing as little as possible. Ladurée Paris would be mortified if they knew their world famous brand was being represented in this manner. ~c'est la vie

Madurese has always amazing food (sweets and pastries) quality BUT, the one in Covent Garden is nowhere close to the original French branch standards of service and experience. We visited on 21/12. The service staff is surprisingly unhelpful and not willing to serve. Access indoor denied, although the inside tables were empty with only 2-3 “privileged” tables being occupied. Although the first girl on he tills said we could sit inside, a second jumped and said no, with the excuse was that they were available only for reservations. The first girl was surprised, so we knew it was a lie because they were probably bored to serve upstairs, although there was a queue for the tables outside. And that’s were it gets worse. There was an empty table outside that for some reason stayed empty for 10-15 minutes before a group was sat there (no reservation, the group was waiting for 10 minutes in front of us). And then when people left, the staff were really slow to clean a table and have the next ones take a seat. I’ll pass the fact that at 5-6 pm there was no more hot chocolate, they forgot our order! They brought our deserts after we had finished our coffee and you could tell no one wanted to work that day, except from a guy that was picking up the empty glasses etc.

Pedido la tortilla y un té de naranja, el té inglés llegó sin leche y una tetera que se vertía por todas partes más no leche. La tortilla estaba amarilla, fría e insípida, las papas fritas sin embargo que no pedí estaban bien... creo que había McDonalds. El camarero tuvo un desacuerdo con alguien que tomó un atajo a través de la barrera en lugar de caminar, la discusión se desató con el camarero golpeando su entrepierna y empujando sus caderas hacia ellos. En el peor lugar que he comido en Londres y luego añaden un 13. Cargo por servicio del 5 %. NO VOLVERÁ

This was my first time at Ladurée with my family and it was an amazing experience lovely staff very attentive and considerate towards us as customers. However the food was a bit of a let down as the food felt over priced and took a little bit long to arrive but the macrons we’re definitely delicious and worth the hype around them

There were no tables available indoors as they were all pre-booked. So we were seated outdoors. I found the hot chocolate to be bitter. The scones were dry and hard, and I had to request for these to be warmed up. The customer service is poor. The staff aren't attentive.

Every time we have a trip to Covent Garden, we like to visit Laduree as a treat for a cake and a champagne or hot chocolate. Today was our most disappointing visit ever. The staff were so uninterested & rude, they also told us we couldn’t order cake, yet when we looked around, other people were ordering and having cake delivered to their tables after we were told we couldn’t have them. Most of the young boys who were serving need to pull their trousers up, as they blatantly had their trousers pulled down under their briefs so their pants and backside were on show, not great when you’re working in a food establishment. I understand this may be a fashion statement for some but when working at somewhere like Laduree, maybe pull your trousers up for service and not walk around with your butt hanging out?

We just came for hot chocolate and it is totally worth it! Get the Vienesse one!

The service is really slow they let us wait in the queue and ignore us even there was a free tables also the tables are very close to each others you can’t move , we ordered cappuccino and americano with almond croissant they were good

Very poor service. Seating allocated according to how much is going to be spent. All felt very clinical. Waited ages for our order and when it came the tea was lukewarm. Got a refund but was very disappointed in how this lovely patisserie is now being "managed". Previously we had always enjoyed our visits and they were real treats in view of the prices. Will not be going back.

The worst customer service went with a big suitcase travelled a long distance to pick some macaroons to take to children after a long week in London. All doors to the shop were open with no indication of which door is the entrance. As the entrance I came in was the one behind the counter I was asked to leave and come in via a different entrance. I asked if she could allow me to go to the front she refused and refused to even move my bag. When I came via the other entrance she purposely ignored me even though there was no one being served. I left without buying anything. Worst experience ever. I’m sorry but Laduree has lost a very loyal customer

We ordered 4 pieces of macarons. We waited more than 30 minutes for them to put them on the table for us????

Shockingly bad experience, so disappointed with the service. We sat upstairs, waiters took 20 minutes to take our order then our food didn’t arrive for 45 minutes. We kept asking the waiters of the progress and they kept telling us 2 minutes. So disappointing by their service at such a premium place. We decided to just leave and not wait any longer for such a bad place and poor customer service. Avoid it.

Honest review here. Nothing to write home about… in fact, at home has better macarons than this overhyped place. Got four different flavors and nothing to remember about, texture is on point though.

Very good experience, the person who took care of us was very nice French, thank you very much to him we had a very good time.

One of the worst services i’ve experienced, so slow and most of the workers don’t wanna work, this has got to be one of the worst branches ever, very disappointing

Ambiente elegante e familiare servizio accurato e gentile. Cristina e Francesca ci hanno coccolato e fatto sentire le benvenute.

I have been deeply disappointed with my experience with Ladurée London. Over the past week and a half, I have made countless attempts to get in touch with them regarding a personalized order I wanted to place. I reached out through emails, social media messages, and any other contact methods I could find, hoping to create a special, customized gift with them. Unfortunately, despite all my efforts, I received absolutely no response. For a brand known for its elegance and attention to detail, this lack of customer care is incredibly frustrating. I was genuinely looking forward to gifting something unique from Ladurée, but their complete disregard for my inquiries left me feeling ignored and disappointed. I expected more from such a renowned pâtisserie, and I hope they can improve their customer service for others who, like me, appreciate their products but deserve better communication.

My friend and I had a delightful experience at Ladurée in Covent Garden. From the moment we arrived, the ambiance was inviting and relaxing, creating the perfect setting for our visit. The staff greeted us warmly, making us feel genuinely welcome, and the manager’s attention to detail and dedication to excellent customer service truly stood out. The hot chocolate was served at the ideal temperature, and the macarons were fresh and delicious. Every aspect of our experience reflected Ladurée’s commitment to quality and hospitality. We left feeling refreshed and eager to return!

Very unpleasant service and macaroons that were not fresh!!

Popped in for a hot chocolate. My god! It's pure melted chocolate with whipped cream . Totally decadent but absolutely delicious!

The tea room upstairs is very cute. The afternoon tea is really quality. A very beautiful presentation and delicious products

Failed to meet expectations. Unfortunately the service and pastries were average at best. The range of patisserie was poor and what there was couldn’t be described as freshly baked. The building was cold (our server had their coat on) and a hoover was running as we were eating - hardly a convivial atmosphere. Additionally, the food hygiene rating displayed on the door (4) was surprising, given the high prices that are charged. However, checks online at the time of writing have revealed the hygiene rating to be 1. Laduree Covent Garden failed to meet the high expectations I had. Perhaps a visit from the team that run one of the Paris branches could bring this establishment up to the required level.

De plek is perfect en de inrichting ook maar de service en het eten zijn echt slecht. Egg Benedic royal hoor volgens mij warm en het ei hoor zacht te zijn dit uitloop maar dat is daar niet,koud en niet mooi op gemaakt op een bord en het ei is hard gekookt. Terug gestuurd endan krijg je in eens gekookt zalm erbij zware teleurstelling om daar te gaan eten. En dat voor een hoop geld wat het is er echt niet goedkoop. Personeel was ook niet al te vrolijk.

Rude staff, the food is below average.

This place is displaying a food hygiene rating if 4 so we thought good place to eat, however we later checked with the food hygiene rating on line only to find it is actually rated 1 ( therefore very unhappy that we stopped in a place with such poor hygiene).

I visited Ladurée Covent Garden this week, hoping to purchase some macarons for my children, who absolutely adore them. Unfortunately, the service I received was disappointing. Despite being the only customers in the shop, the attitude of the shopkeeper made us feel like we were a bother. Many of the flavours were sold out, which was frustrating, but it was her dismissive demeanour that left the most lasting impression. Is a basic level of politeness too much to ask for? I’ve visited other Ladurée locations and have always had positive experiences. I urge Ladurée UK to review their customer service training to ensure that all customers feel valued, regardless of the size of their order.

Waited ages to be acknowledged even though 3 staff members stood close to me . I asked if I could sit down all tables not cleaned so I sat at a table anyway thinking someone will see me and clean the table No that didn't happen I thought about walking out....the table in front started to he cleaned by the slowest person I've ever seen cleaning a table ....one item at a time and looking like he couldn't be bothered After a while of not being acknowledged I asked for a menu and was then in an abrupt way asked to move to a clean table ...I explained when I sat down they tables had been occupied or not clean He then snapped can you move your bag I need to separate the table.....no problem. It took ages more for my order to be taken ....I literally have barely any interaction with any staff . So the rudest was the Asian looking man in a black jacket . He ignored me along with what sounded like a French accent he had a wispy beard. The young black guy looked like he didn't want to be there and if the other colleagues are like that with him I can't blame him .... The food was cold to warm .Nice and lovely to look at . I didn't know smoking was allowed either . A group of 6 people lighting up one after the other . Someone walked out . I'm not against smoking I just don't want to be tasting it while eating my food . A miserable place

The mouse in the house My wife and I were looking forward to enjoy Sunday evening at Ladurée Covent Garden. The atmosphere initially seemed perfect, but unfortunately, it was ruined when my wife spotted a mouse on the floor. Understandably( you know the rest) we were unable to enjoy the rest of our time there. We brought this to the attention of the host, who offered to move us to another table downstairs. However, the damage had already been done, and the experience was no longer pleasant. To add to our disappointment, when the bill arrived, we were charged 13% for service despite the unsettling incident. This left us feeling let down by what should have been a special night. We expected at least an apology from such a well-known establishment. Would not recommend based on our experience.

Very expensive. The waiter wasn’t interested at all. They mixed up our order. The two different coffees we ordered tasted exactly the same- bad. Then they didn’t have what I’d ordered. Avoid.

Although they are famous for their Macaroon, the food was not impressive. It was good and rather pricy. But I think they could do better carrying the Laduree brand.

Lovely afternoon tea at Laduree Covent Garden. Choice of two sandwiches, lovely scones, pastries and choice of two macaroons. Service great. View from upstairs tea room on balcony was fantastic. Lovely choice of teas. Really clean and inviting. thoroughly recommend.

We visited Laduree Covent Garden for afternoon tea for 2. I made a reservation online and was showed to our table immediately upon arrival, which was nice as it was quite crowded downstairs. The afternoon tea is £39.95pp with an additional service charge on top. The afternoon tea consisted of 2 sandwiches of your choice, 2 lunch size patisseries, 2 macarons of choice and 2 scones with clotted cream and jam. From the sandwich options we both chose the vegetarian sandwich which was disappointing. The egg and truffle sandwich and the salmon options were nice. For beverages we chose a cappuccino and a herbal tea. I didn’t realise the hot chocolate wasn’t an option for the afternoon tea considering the price, as I was looking forward to trying it. Also, a glass of champagne is part of the afternoon tea, but as we do not drink we were given a glass of juice instead. It would have been better if we were able to get another hot drink or upgrade to a hot chocolate instead. The star of the show was the mini patisserie: the Plaisir sucre and the ispahan, absolutely divine!! In future I would return just for the patisserie section.

A must for sugar lovers if you are in the area. We popped in and bought a box to share. We ate in a matter of minutes on the street outside. They don't last long! Lovely flavours and cool colours.

Great place to stop for a central Sweet Treat. The staff were amazing and gave us our macaroons for free as it was my friend’s birthday. Such a lovely gesture thank you so much!

The staff are so friendly, the food and service are amazing. Alex was so friendly and provided an exceptional hospitality. The balcony tables are so beautiful. Thank you ! Will come again :)

Delicious food with good atmosphere at a prime location. We had a sandwich and the cake & tea set. They both tasted good, but must say the afternoon tea was a bit pricey.

First time in here at the Westbourne Grove Branch ( Notting Hill Gate ) Managed to find a table on this very busy sunny Saturday afternoon ( around 14:00 ) Enjoying my cafe latte ( but I hate take away cups ) Also the Apple juice is tasty

Order:- Cappuccino 5/4 Macarons 5/4 Location 👌🏻

Went for an anniversary brunch and had their afternoon tea - it was absolutely lovely!

Nice little shop for macaroon in the Covent Garden Market. We tried the Rose and Marie Antoinette macaroons and both were great

Usually I still try to stay positive but this is really too much. Deplorable service, not friendly at all. In rainy weather you are entitled to a wet cushion and that's how it is. The staff spends more time taking photos with their friends than focusing on providing good service. Really lacks very good management for the price we pay and especially for a brand as prestigious as LA DURÉE. Not forgetting the toilets, broken light not clean at all In short, I strongly advise against it.

Zack was very accommodating to our needs and gave us a great service. Would come back for him :)

Good place to sit in the heart of Covent Garden. Food was below average. We ordered a chicken Caesar salad, barely any chicken, a club sandwhich ( overpriced for what you get) and chips that were extremely undercooked. Service is very slow also would not recommend for the price of the meals.

Very rude service from bald man with glasses. Manger understood and handled situation well.

poor service by seemingly french waiter ruined everything .

Delicious food with good atmosphere at a prime location. We had a sandwich and the cake & tea set. They both tasted good, but must say their cost js on a higher side.

Perfect location, I could sit there the entire day and just watch the people go around Covent Garden market. The staff are nice and courteous despite being busy. Food and tea are great. I highly recommend it.

An incredible place in the middle of the trendy Convent Garden, I could feel a little bit of Paris in London!! Alexsandro's cordial and kind service made us even more satisfied with our choice to have a charming coffee in London.

The pastries are absolutely delicious and so are the mocktails. The visual details are just as amazing as the taste details. Although I prefer going to the Paris cafe instead. A couple of days before I was trying to make a reservation, but upon confirmation I received an error. So we went by the cafe last week. There was no space inside unfortunately, but we were able to sit outside. The seatings were nice but the market square was very crowded. Therefore enjoying a nice conversation was difficult at times. The staff outside (gentlemen) were very friendly, so 4 stars for them! The lady inside in the store wasn’t very accommodating when we asked about certain pastries. I would give her one star. On our way to the toilets we saw that half of the cafe was empty inside. Therefore we didn’t understand why they kept people waiting and were only placing them outside.

Wonderful experience! Firstly, the decor is absolutely beautiful (which did not surprise me!). And the food was also delicious! I went with my mum and we hear a great time! The service was great and the tea was delicious. The only complaint we had, and a small one at that, was that the room was extremely cold, due to the AC. But apart from that, a wonderful experience! I will definitely be visiting again :)

We visited a few days ago, the food was excellent. We had the scallops and the chicken vol au vent. Both surprised us dearly! The service was a bit slow and staff seemed a bit overwhelmed but other than that great!

We visited Ladurée after seeing wonderful reviews about the afternoon tea. We was pleasantly surprised and impressed by not just the food but also the excellent service from Alex he was very attentive and asked if everything was good the whole evening. The afternoon tea was absolutely stunning would definitely recommend thank you Alex for making our evening fantastic. you will be seeing us again soon

Great cafe place above the shop. The best flan ever! Highly recommend for lunch or tea time ❤️

The food is excellent and the service is average, but the cleanliness of the bathroom is poor and needs more cleanliness, attention and care Our request: French toast Vo or Vint Scrambled eggs Caesar salad tea Soft water Flat white

One of the most beautiful branches of Ladurée, with explanation and air conditioning

Tried 4 different flavours of macaroons, almost all had an artificial flavour. There are much better alternatives out there.

It’s a very nice place to eat breakfast and the sweets and drinks are amazing and I recommend going there.

Dear Ladurée Covent Garden Team, I recently enjoyed an iced Americano and a chocolate macaron at your lovely Covent Garden location. Both were delightful and truly lived up to your reputation. A special thanks to Mili for her outstanding service. She made my visit even more enjoyable with her warm and attentive demeanor. Thank you for a wonderful experience. I look forward to returning soon. Best regards.

Honestly I always receive very stiff and formal welcoming but this time I met Christine and she made our tea time a great pleasure.

The waiters 2 boys upstairs in the morning shift today oh my God are so unprofessional Its my favorite cafe in the world It’s a pitty Because of them it was the worst experience They do not represent this brand at all

The location is beautiful in Covent Garden, the coffee is excellent If you like quiet, the place is close to the shows, there is always noise

Gorgeous setting and excellent value for afternoon tea in London. Three of us enjoyed delicious sandwiches, scones and cakes and macarons of course. Great service from our waiter Alex.

Everything was perfect, as always. The food served was amazing and the service really pleasant. I was served by mili, a smile on her face, really helpful, lovely, and make you enjoying the full experience. I Highly recommend La duree in Covent garden.

Very bad service staff not good

Bad service, disrespectful waitresses who throw dishes on the table violently. It's a tourist trap

Terrible management of table seating allocations. We queued almost 30mins just to get a table. The staff wouldn’t want to rearrange the tables to accommodate more guests. They’d rather allow 2 guests seating on a 4-seater table. Service was horrible. We had to ask 4 times for still water for the table. This unpleasant experience was turned to a good one by Warren who just came in to his shift before we left. He was very friendly and really listened to our needs, and checked on us every time. So thank you Warren.

We did the Afternoon Tea service and it was excellent. Lovely location, beautiful room (upstairs) and fantastic service. We each had a tower and chose from the menu. It was delicious and well worth the experience. We booked this instead of Fortnum & Mason and we loved it.

There was hair on the food!! The service is very

One of the loveliest afternoon teas! Tasty food, beautiful presentation and seating, and the staff were so friendly - Millie gave us amazing recommendations and was so attentive.

Amazing croque monsieur!! Millie did an excellent job taking care of us! In the middle of Covent Garden and we sat outdoors soaking in the vibrancy of the area. Very pleasant dining experience.

Dear Ladurée Covent Garden Team, I recently had the pleasure of dining at your beautiful establishment in Covent Garden, and I wanted to express my heartfelt appreciation for the wonderful experience. Firstly, the food and drinks were absolutely delicious. From the exquisite pastries to the delightful tea, every item was a testament to your commitment to quality and tradition. Each bite was a joy, and the presentation was simply stunning. It was clear that great care and expertise went into every dish, making our visit truly memorable. Moreover, I must commend the service we received. Everyone on your team was attentive and professional, ensuring that our needs were met promptly and with a smile. I would like to give a special mention to Zack, who stood out as one of the most helpful and kindest waiters I have ever encountered. His warm and friendly demeanor, coupled with his exceptional service, made our visit even more enjoyable. Zack's attention to detail and genuine kindness did not go unnoticed, and we are grateful for his efforts in making our dining experience so pleasant. Thank you once again for providing such a wonderful setting for us to enjoy a delightful meal. I look forward to returning to Ladurée Covent Garden and will certainly recommend it to friends and family. Warm regards.

They have halal food so highly recommended Food was good

Afternoon tea was great. Marius and warren as​sist​ed us well during our stay

Great ambience and great service from warren and marius.

Coffee is ok, not up to the level, drink has nice presentation, nice atmosphere, slow service.

Avoid wasting your money here. Me and a friend were looking for some coffee and cake in Central London and stumbled upon Laduree in Covent Garden. The menu offered a cream tea so seemed like the perfect place...we were wrong. We went upstairs to see if there a table available only to be greeted by a very direct and rude staff member who was looking at us like we shouldn't of even walked up the stairs to begin with. Before we could ask for a table, she very quickly shouted "only inside seats" at us. This was fine, as we weren't even aware that there was an outdoor seating area, but the tone immediately put both me and my friend on edge. At this point we probably should've left and found somewhere else. When ordering the waitress continued to be extremely rude and when my friend asked to substitute her hot drink for a glass of tap water, the waitress refused (which puzzled us, considering we weren't asking for a discount or anything like that). The atmosphere is pretty dire and the food overpriced. The macarons are nice though so would recommend getting some from the shop below. They also add a 13.5% service charge. The restaurant is pretty much ran by rude teenagers who make you feel like you aren't welcome in there and a huge inconvenience for simply stepping through the door. Will unfortunately not be returning any time soon.

It’s a perfect place for a date/meeting. Marius is always helpful and attentive. The food and drinks are a bit overpriced tbh. However, overall it’s a great place.

Five stars are for service👍🏻 The dessert taste is different from Paris, and the location is just outside Covent Garden

Great ambiance, good food, Exceptional service 🤍 Thank you, especially to sir warren

Risotto was really good. Exceptional service from the staff especially Warren. Keen to go back again

Food was exceptional. Macarons and scones were good! It was a lovely afternoon tea experience in this cold, rainy weather. Will recommend to my friends and will try their other menu!

I looked around for an affordable traditional afternoon tea - lately many in London cost £50-80 even without alcohol and have themed food you might not want. Laduree was approx £40 and included a large glass of high quality champagne. Every element of the meal was good (often the sweets portion is poor). The service was very good - professional, friendly, and with recommendations which improved our experience. Mel and Reginald served us and were great. The venue was beautiful, and the music was classical and at a good volume for conversation. We weren’t rushed at all. Don’t visit on a Sunday - it’s the busiest time, and make sure to book.

My friends and I came here to celebrate her 21st birthday. Everything was going well, we were served by these two young girls with curly hair, they were lovely and really nice. Made sure we was comfortable however it all went down when we ordered. They had no cakes in stock at all, it’s a Friday how are you running out of your signature cakes and they told us that there is nothing special they can do for a birthday, how is it that they are not allowed candles when everywhere else is? The management here is lazy because what is wrong with just a candle? Then we ordered a grilled salmon that took OVER 45 mins to be made just so I can send it back to the kitchen as there was a huge hair on it. Put me off completely, for the extortionate prices the food is mediocre. Nothing special at all. The macarons were ok but there were no flavours or cakes of laduree signature, so what is truly the point of staying open if there is nothing to offer? Avoid this as it is a tourist trap