Soane's Kitchen in Ealing

I am compelled to write this review because I visited Marks and Spencer Ealing Broadway and the service was outstanding by Dhruvika and her Manager (sorry I cannot remember her name but lovely lady) I attended for Afternoon Tea with a very good friend visiting from abroad who heard about M&S Afternoon Tea. I called ahead and was told that Ealing Broadway offered Afternoon Tea after 2.30 pm. We attended only to be told that Afternoon Tea was not being served. My friend from overseas was so disappointed but Dhruvika and her Manager put together an amazing Afternoon Tea for us with the ingredients that they had available to them (scones, cake, sandwiches, macaroons etc, and was patient and very friendly. We really appreciated this service because I know they went above and beyond and Afternoon Tea was 10 out of 10. Thank you both very much - a true example of excellent customer service. I hope both ladies get some type of acknowledgment for this because they are excellent representatives of M&S!!!!

Horrible service, ordered the same drink twice and it came differently both times and was disgusting Very cheap quality food and found hair in my dynamite prawns. The shisha had to be made 3 times because of a disposable pipe being reused.

3 if stopped I for a pint before a concert locally, the place had a good location and a good atmosphere, drink prices seemed reasonable for the area. Staff chatted to us which was welcome then we left for the night. Overall very good

I came in for a chicken parmesan bun which is sold in all branches of Gail's as far as I am aware. It is fabulous, the chicken is really juicy and it is extremely tasty. The bun is slightly sweet and delicious too. The combination is just about perfect.