GastroRanking-logo
whatsappWhatsapp
phoneCalldesktopWebsite
menuMenu
bookingBooking
4.1

Based on 2.211 opinions finded in 2 websites

site_photo4

Nº 225 in 415 in Tunbridge Wells

Nº 4 of 9 American in Tunbridge Wells

CUSTOMERS TALK ABOUT DISHES WITH..bellypotatocheesecookedribsonionmeatsteaksteaksoldcoffeemustchillichickenpayladybacon

comment_iconOpinions

amazing food and beautiful setting

site_logo

Orlando Clement . 2025-03-10

MORE AT Google

We was here on 8th March and had an amazing time. Great food, fabulous atmosphere and fantastic staff. Nothing was too much for them. The rooms were in theme, clean comfy and just perfect. Breakfast was, again, spot on. Lots of choice and great portions. Shout out to Russ and Carys. See y'all soon!

site_logo

Claire Jefferson . 2025-03-10

MORE AT Google

astounding restaurant went here for mother's day celebration, wonderful experience,good food ,good service,back again with friends and it's it's even better what a brilliant time 😊😎

site_logo

Richard neal . 2025-03-09

MORE AT Google

Absolutley amazing breakfast and fabulous service from Russ!! Thankyou!!!

site_logo

Emma Griffin . 2025-03-09

MORE AT Google

Ate here as a couple; we weren't happy with the location of our first allocated table but it wasn't too much trouble for the helpful staff to find a more suitable table. The venue was extremely busy. The venue was fun in décor and the menu was a standard with a bit of everything. Great for families, casual venue. The food was hot, tasty and filling. Would visit again.

site_logo

Kelly Wonford . 2025-03-09

MORE AT Google

Had a great surprise being taken here for my 40th birthday, dinner was great and breakfast was exceptionally fantastic. The rooms are clean and great with the theme. Caris our waitress was fantastic and russ the manager was just as good.. will definitely be returning

site_logo

J. B . 2025-03-09

MORE AT Google

First time visit with the family for a birthday meal - Good selection of food with something everyone. The children’s menu was more than adequate. Meals chosen varied from ribs, fajitas to meat combo (not forgetting one salad) with no complaints by anyone. Staff / service great.

site_logo

SH UK . 2025-03-07

MORE AT Google

Great family meal with children

site_logo

J G . 2025-03-04

MORE AT Google

Drinks took over half an hour to come, so did food which was cold. Food is pricey. Theme and decor is cool.

site_logo

ruby walton . 2025-03-02

MORE AT Google

Popped in for late lunch was absolutely delicious 😋

site_logo

Simon Ballard . 2025-03-01

MORE AT Google

My partner & I arrived Fri evening for a well deserved meal and night in the S&W Tunbridge Wells. We weren't disappointed, the decor was definitely Western. Our check-in was easy, straight to our room, which was very clean and had everything we needed (toiletries, kettle, coffee machine and all the supplies). Our evening meal in the restaurant was delicious, our lovely lady server was attentive, friendly & always smiling. Our breakfast server was a delight too. We also met the cleaner, Vicky, nearing our departure Saturday morning, who very kindly let us view the bigger room (obviously vacated by guests) so we had an idea of size for a possible future family stay (would comfortably hold 2 adults plus 1-2 children on a put-u-up bed positioned beside the double bed). She had time for us which was lovely but it didn't interfere with her work. All in all a wonderful stay at Smith & Western Tunbridge Wells and we'll definitely return. Note: all 9 rooms are on the first floor & there are no lifts or disabled access to the first floor.

site_logo

Maria L . 2025-02-27

MORE AT TripAdvisor

Went for a meal with friends, the food was nice (I had the ribs) although a bit pricey for the portion size. Especially thr puddings. Kids meals were good price though, £12 I think it was for bottomless fizzy drink, main & pudding (pudding was an extremely small portion) my daughter was not happy lol

site_logo

Karen Holden . 2025-02-26

MORE AT Google

Fries was cold,ribs no taste just glaze on top.Food quality gone down,compare previous visit year ago

site_logo

Andy V . 2025-02-25

MORE AT Google

Special meal out for my Birthday. Great food and service. Leo was very polite and we had very good service. Thankyou so much. We will be returning.

site_logo

Fiona B . 2025-02-25

MORE AT TripAdvisor

what a great place, food was brilliant, staff was fantastic , will defiantly be going back, will try the hotel next time.

site_logo

Colin W . 2025-02-25

MORE AT TripAdvisor

Lovely to meet up with 18 of us all around a table, food was good and so was the service, my only criticism was 18 ladies in a confined caged area so we couldn't get out to visit the loo very easily without disturbing our friends dining experience or go and talk with our friends, to there was an empty dining space below us a few steps down which would have made our link up with friends very perfect indeed ...the cage is a quirky design but not comfortable to sit 18 people for 2 or 3 hours ...so sorry but just being honest!

site_logo

Karen M . 2025-02-24

MORE AT TripAdvisor

We stayed at the Smith and Western for my partners birthday weekend. What a great time we had. There were 3 couples. On arrival, we were met by friendly staff who advised that we couldn't check in until 3 pm. We were able to have a good look around and asked for a specific table for our evening meal. The rooms were great, all very clean and tidy with fabulous Western touches. The food was wonderful. The southern comfort glazed sticky wings came highly recommended and didn't disappoint. All our food was great and there were no complaints at all. Breakfast the next day was equally good, plus the service from Rowan made it even better. All in all a faultless weekend which we all enjoyed and will live long in the memory

site_logo

Alistair G . 2025-02-23

MORE AT TripAdvisor

Very friendly & excellent service, lovely food and reasonably priced. Wonderful setting and atmosphere with relaxing country and western music playing, me, my partner and our little boy all had a great visit and we will definitely return!

site_logo

Peter Bovis . 2025-02-23

MORE AT Google

Amazing building great atmosphere staff brilliant food was lovely 100%

site_logo

Kevin May . 2025-02-22

MORE AT Google

I was out shopping in Tonbridge Wells and me and my family decided to get some food at this location and it was a HUGE mistake!!! I ordered a dish with chicken with cheese on the top and all I can say is what a mistake... The chicken was dry and a terrible job to cut through. I continued eating the chicken until my stomach began to feel uneasy. I began my 2 hour drive back home and my stomach began to turn. I have now had food poisoning since. I ate there on the Sunday and it is now Friday, I have had to miss a whole week of work. Now we are over the worst part, I would also like to complain about the slow service. The food took over 45 minutes to come out. After eating the younger children in my family wanted a dessert so we ordered 2 ice creams. That took another 40 minutes to be given to us. We also decided to ask the waitress to turn the music down since it was so loud, they left and turned it down but with in 5 minutes they had turned it back up to be louder then before me complaining. For this I would never return and if you don't want food poisoning then I suggest you do not go to this resturant.

site_logo

Bella Coe . 2025-02-21

MORE AT Google

Easy to park but the disabled parking is at the back and the accessible entrance is at the front. Once inside the music is very loud, we asked to be moved away from the speakers. Service was good, the food was yummy but not cheap. However, we would visit again.😄

site_logo

Jonesy Girl . 2025-02-18

MORE AT Google

Staff were really helpful, and most seemed to enjoy their jobs . Food was good and well cooked and we were also happy with the service considering how busy it was , would definitely return

site_logo

Craig Graham . 2025-02-17

MORE AT Google

Great evening with great food. The service we received was amazing, Leo was looking after us and went above and beyond even though he was so busy. The staff really do work as a team they are always offering help to colleagues when they can see they may need it. S&W you have a fantastic team working here Leo especially. Thanks for the great food. We will be coming back.

site_logo

Daniel Jones . 2025-02-09

MORE AT Google

Had to wait for our booked table for around 20mins before we sat down, was overly loud that you couldnt hear each other, food ok but for what it was over priced. Service was better than our last visit, but was hard to get more drinks at table as only returned when food arrived or was cleared away Will not be returning to the Tonbridge bridge one again

site_logo

Sam Parker . 2025-02-08

MORE AT Google

Nice food, big portions. Definitely get your moneys worth.

site_logo

leon McLovin . 2025-02-06

MORE AT Google

Clean and so well decorated. Incredibly friendly staff with good banter. Delicious and perfectly cooked food.

site_logo

AM W . 2025-02-04

MORE AT Google

Great hotel. Lots of character. This is our 3rd / 4th stay. Staff lovely, very welcoming and helpful. Great food, definitely value for money. Great variety of drinks & cocktails. Highly recommend

site_logo

Kim Whitton . 2025-01-25

MORE AT Google

Fantastic night and food delicious. Amazing breakfast is included. Really good value.

site_logo

Louise Maloney . 2025-01-21

MORE AT Google

Had fabulous dinner at Tunbridge Wells location. Great atmosphere. Great service. Nate our server was wonderful.

site_logo

Debbie Gale . 2025-01-05

MORE AT Google

First time here, there was a table of 8 of us to celebrate our daughters 23rd birthday and had a great night food was really gorgeous, generous portions, great country & western themed with great country music, staff were really happy & friendly from when we first walked in the door and too the bar to order a drink Nate our waiter he was great very happy, helpful and friendly even though he was so busy, even sang a big & loud happy birthday song to embarrass our daughter was a great night all round would definitely recommend it here & if you love country & western its a plus, great atmosphere 😊

site_logo

debbie smith (Dee) . 2025-01-04

MORE AT Google

A great place to stay with excellent staff.

site_logo

Lucy Crocker . 2025-01-03

MORE AT Google

Fantastic experience..Waitress was the best, The food and drinks were good quality, So all good..I returned for lunch the next day..!

site_logo

Bob Gardiner . 2025-01-01

MORE AT Google

Fantastic modern, clean place to stay with great staff and a marvellous attention to detail with all their finishing touches. Including: heated mirror, good water pressure in shower, great sized rooms, coffee machine, proper keys and fobs for easy night time access.

site_logo

Zachary Virgo . 2024-12-31

MORE AT Google

Loved the food and the service staff were great

site_logo

jim tye . 2024-12-29

MORE AT Google

Lovely friendly restaurant, portions are massive and so tasty

site_logo

Michelle Allen . 2024-12-29

MORE AT Google

Quirky place , not overly expensive very handy for the heritage railway .

site_logo

Ivor Willson . 2024-12-23

MORE AT Google

Brang the kids for an ice cream after school break up. They had the ice cream and doughnuts, although you only get 4 small doughnuts which was abit disappointing. I had the wings and cheese bits which were delicious 😋 did not appreciate that they put the service charge on and we all payed abit extra and the girl still said that we owed a couple more pounds ( even though the service charge is optional ) so she should have minused off the last bit as we still did tip ( just £2 under the 12% that they ask for ) but no, she made us pay the full 12%. Only realised when we had left.

site_logo

Samantha Woodgate . 2024-12-21

MORE AT Google

I visited this place for the first time with three other people. We all enjoyed the food, service, and ambiance. However, the music was uncomfortably loud, making it difficult for us to have a conversation without shouting. This ultimately ruined our experience, and we decided to skip dessert and leave early because we were getting headaches. As much as we appreciated the quality of the food, the convenient location, and the good service, the excessively loud music means I won’t be returning.”

site_logo

Albert Geragersian . 2024-12-14

MORE AT Google

Visited after a trip to the spa valley railway it started well and went down hill. We had booked and the staff were very accommodating when we asked for a slightly larger table as we had 2 young children with us. The lady who served us was lovely and informative answering all our questions about the menu. Unfortunately our food... We ordered the nachos to share and the Christmas Cob. The nachos for just under £25 came out with maybe 3 tablespoons of chili on a giant try of nachos. When it says you haven't been to smith and western without trying the nachos .... This is a lie if you wish to pay £25 for a plate of tortilla chips then go ahead and order. This then leads us to how the rest of the food went. I ordered the steak, chicken and rib combo ... The ribs were ok, the steak I ordered rare, the steak had been touched on either side ... Normally I would enjoy this .... However not being able to cut your steak with the steak knife and having to go caveman style was not what I expected but necessary. The chicken I took home for the dog as It was rather dry. Some of my family's comments about their dishes were that the wings were cold and dry. My sister mentioned her ribs were also cold. The cocktails were really small and tasted like fruit juice, we had the Christmas Cosmo. In total our meal came to £200 which was well overpriced for the food we received and we were disappointed as the idea of the western themed restaurant sounded great and on arrival we were already looking to come back to one of the live music nights. Unfortunately we won't be returning, the location was good for the railway but travel only a little bit further and you will find much better restaurants at a similar price.

site_logo

Penguinpash . 2024-12-12

MORE AT Google

Ash and all but 1 of the staff members were brilliant, so welcoming couldn't do enough for us, table checked us at each course, came to check we were ok for drinks, we were sat in the wagon which my son absolutely loved we was there for his 9th birthday so this added to our experience and he loved it. Sadly at one point we asked a staff member Connor (actually we didn't get to ask him anything) we said excuse me and he literally hushed us with his finger and than gestured like he'd be back in a moment, he had a glass in his hand (we only wanted a condiment) 5 minutes past so we managed to ask another staff member cradling a load of plates if we could grab what we wanted when she had a minute, she was literally back in seconds, (i asked her who the rude one was) Connor never did come back and he literally walked past our table multiple times after and you could actually see him deliberately not looking our way he was extremely rude and ignorant. No sorry i forgot to get back to you did you get what you wanted sorted, nothing, he deliberately ignored us. As someone that has worked in hospitality for many years can i suggest you give this member of staff some serious training on customer service because his us apalling. Other than that experience. We had a lovely time food was real good, deserts had obviously been sat waiting for a while to come out because our Biscoff sundae was literally a mousse by the time it got to us, but we will be back, thank you Ash (asked him his name) for looking after us so well. Places like this thrive because of staff members like you.

site_logo

Sabrina Spencer . 2024-12-08

MORE AT Google

First time visiting restaurant it was so nice welcoming and staff friendly 100%

site_logo

Dawn Key . 2024-12-06

MORE AT Google

First time visiting Smith and Western and it certainly won't be my last. Great atmosphere, good tasting food, and friendly staff - a winning combination. Went for three courses, but the standout was the Seasonal Stack burger. Steak burger, pigs in blankets, stuffing, brie, cranberry, the works.👌

site_logo

Ian Fry . 2024-12-02

MORE AT Google

Food is always top notch Very friendly server Very happy

site_logo

Lee Cullis . 2024-11-29

MORE AT Google

Fantastic atmosphere and even better staff. Fabulous place highly recommended 👌

site_logo

Simon Marshall . 2024-11-22

MORE AT Google

Whilst the atmosphere and service was great, the food was okay and in my opinion not really worth the price

site_logo

smit . 2024-11-20

MORE AT Google

10/10 I loved it here! Our server Nicky was so kind and polite! Belly Buster was HUGE! Portions were HUGE! Atmosphere was amazing my family loved it all! Wish instead of traditional xmas music they had country xmas music! No complaints!!

site_logo

Catherine Norquoy . 2024-11-17

MORE AT Google

Food is lovely. But the drinks are very expensive

site_logo

Mike Sellers . 2024-11-16

MORE AT Google

We have recently moved to this area and were excited to try Smith and Western. We went this evening and stood for 10 minutes at the desk whilst staff walked past us and ignored us. After asking, we got seated and were given menus. We waited for another 25 minutes while staff walked passed us and no one came to take a food or drink order or even looked in our direction. The restaurant wasn’t exceptionally busy either. After looking around and no one coming over we left. No one even noticed us getting out of our chairs or leaving the restaurant. Extremely disappointed.

site_logo

Yasmin . 2024-11-12

MORE AT Google

We are addicted to Smith and western! The food is always incredible as is the service! We make time to visit often as its our favourite place to eat! In the 6 times we've visited We have NEVER had a bad meal or experience.

site_logo

Danielle Hatch . 2024-11-12

MORE AT Google

I've been coming to Smith and Western for years. It's a lovely place and it never fails to disappoint me. The staff are very nice and very good with customers😊

site_logo

K. Jane . 2024-11-07

MORE AT Google

Family friendly with a great ambience we were lucky enough to have live music which was unexpected. The food was great, quite big portions too, we will definitely be going back.

site_logo

Marcelle Merritt . 2024-11-02

MORE AT Google

Family pub with food. Revitalised landmark in Royal Tunbridge Wells. Friendly staff.

site_logo

Frankie Gutsell . 2024-10-31

MORE AT Google

Fantastic atmosphere, fantastic food and wonderful staff Kristina that served us was excellent with our young children. We will absolutely be back!! Thank you so much 😍

site_logo

Joshua Hunt . 2024-10-29

MORE AT Google

Amazing food & staff are so helpful. We attended the night before our wedding and were treated so well and looked after! Thankyou!

site_logo

Rosie Dalton . 2024-10-29

MORE AT Google

I went here for the first time for my birthday meal at the weekend, and was really disappointed that as a lifelong vegetarian I was served a meat dish, which I didn't realise until I had started eating it. They were apologetic and corrected the dish, but this then put me off the rest of my food. Mistakes happen but I was also really disappointed that they didn't offer to remove it from the bill. Partner liked his dish, but I wouldn't go back.

site_logo

Natalie . 2024-10-28

MORE AT Google

Nate and the other staff were great, could not fault anything at all. Would definitely visit again, especially for the mini donuts!

site_logo

S B . 2024-10-28

MORE AT TripAdvisor

Very good service. And done out very well for Halloween .meal was quick coming and drinks.and were kind and sang happy birthday with firework to my little grandson. Made his day.

site_logo

elaine t . 2024-10-27

MORE AT TripAdvisor

Amazing experience, friendly and accommodating staff, big tasty portion sizes! Couldn’t fault it, would 100% recommend.

site_logo

Hollie R . 2024-10-27

MORE AT TripAdvisor

We have visited this restaurant several times and we cannot fault it. The staff are friendly , on the ball, keeping the place clean, the food is delicious!! The atmosphere is always lovely and fun, great music!! We stayed in their rooms once which were beautifully presented and clean. Perfectly located if you fancy a walk into the centre or going on the Spa Valley steam train. Delicious breakfast!!

site_logo

Vanessa H T . 2024-10-27

MORE AT Google

Amazing place, the waiting staff were fantastic and super friendly, great for kids, food was big and tasty! Such a good price for that experience, would definitely recommend!

site_logo

Hollie Ratcliff . 2024-10-26

MORE AT Google

Portion sizes are huge. Plenty to choose from also. Busy but still plenty of space as venue is quiet large. The waitress was very friendly and happy. Car parking available

site_logo

carole d . 2024-10-25

MORE AT TripAdvisor

To visit the establishment you need to book a table, we booked it in honor of a friend's birthday, there is a special survey for birthdays on the website, but the staff was not aware of what we came for, although they have an option specifically for birthdays, but no one reads the wishes of customers that were left when booking. But the food was delicious)

site_logo

Denys B . 2024-10-21

MORE AT TripAdvisor

Lovely food and friendly staff. Great atmosphere. Always make everyone feel welcome.

site_logo

Una Kennedy . 2024-10-19

MORE AT Google

Fantastic place especially for cowboy 🤠 lovers. Brilliant music as well 👏 👌 👍

site_logo

Tony Eden . 2024-10-15

MORE AT Google

First time visiting and WOW what an experience. Brilliant food, good portion sizes, tasty sauce and excellent customer service to top it all. As we walked in, I rather sarcastically exclaimed “wouldn’t be surprised to see cowboy hats and boots here” and to my surprise that’s exactly what all the team were wearing, and the general vibe and energy matched! Lovely experience and will be returning!

site_logo

Luke Willmoth . 2024-10-06

MORE AT Google

We only stayed 1 night but had an evening meal and breakfast, food and service was top notch, all the staff were really good and made us feel so welcome, really interesting hotel, will definitely return

site_logo

Susan Coote . 2024-10-04

MORE AT Google

Good food, great atmosphere and staff. Immaculate toilets.

site_logo

Tommy D. . 2024-10-01

MORE AT Google

We ate in the western-themed restaurant. Full of character and fun, we had a great family brunch at Smith & Western. Our waiter was very friendly and helpful, the food was great, we'll be back.

site_logo

Jonathan Visscher . 2024-09-24

MORE AT Google

I haven't been in the rooms but the restaurant it's a unbelievable good. The food mmmm can't say too much just go there and try it.

site_logo

Milen Gergov . 2024-09-14

MORE AT Google

Fourth overnight stay. Good location for me. Nice rooms. Food is okay, breakfasts are very good but not your normal English sort of thing.

site_logo

James Clarke . 2024-09-09

MORE AT Google

Food is brilliant. Staff are brilliant couldn't fault it.

site_logo

Stephen Carmen . 2024-09-09

MORE AT Google

My husband and I came for lunch and we had the Ranchers Feast and it was absolutely fantastic and so was the Mac'n' cheese. Superb Lemon Drop Cocktail too. We had a lovely young lady Ella who was our server and she was very polite and she is a credit to your business. We will definitely be back very soon and Thank You.

site_logo

Sam wallace . 2024-09-07

MORE AT Google

Wonderful food, hotel room and service from very friendly staff

site_logo

patricia sullivan . 2024-09-07

MORE AT Google

Great experience and great food

site_logo

Luke Parsons . 2024-09-01

MORE AT Google

Excellent service from all staff, fantastic food, theme and decor is amazing. Server Dan C is spot on. Highly recommend.

site_logo

Emma O . 2024-08-28

MORE AT TripAdvisor

Excellent food, fantastic decor and theme, 5* service from Dan who definitely looks after customers. All staff also were spot on. Highly recommend

site_logo

Emma Oakey . 2024-08-28

MORE AT Google

Absolutely terrible waiting time booked table for 8 to celebrate my sons gcse day promptly but it was so loud we had to shout at eachother starter came quickly but we waited 1 hour 25mins for main meal kids were so hungry and the food came out cold berry disappointment will not be coming back

site_logo

Farhana U . 2024-08-27

MORE AT TripAdvisor

Such lovely people and great service. Had a great night's sleep. Immaculate room. A pleasure to visit. Highly recommended and will definitely visit again.

site_logo

Andy Merritt . 2024-08-26

MORE AT Google

I am a regular visitor and always enjoy the food and the atmosphere. The staff are always very friendly, welcoming and accommodating. On Sunday I had a table booked for 6. We arrived and were seated within seconds. Unfortunately the music was so loud we had to shout at each other to be heard. When the member of staff came for our order even he put his finger to his ear to show he could not hear what we were saying. I asked for the music to be turned down. It wasn’t. Our meal arrived and the ribs were not hot but we saw no one to tell. After our meal we wanted desert but again the wait for someone to come was boring and we thought we would forget about desert and go to Sainsbury’s. I managed to catch a member of staff so as I could get the bill in order to pay. If I had not contacted them I think I could have walked out without paying. Very disappointed because like I said it is usually very enjoyable

site_logo

Barbara P . 2024-08-26

MORE AT TripAdvisor

Had a great meal out last night, the staff are all friendly, on the ball and helpful, the food was lovely, piping hot and great portions, I would highly recommend a visit here, thank you.

site_logo

MrFixter80 . 2024-08-23

MORE AT Google

Had a cracking night out here, all the staff were friendly and very helpful, the whole place was very clean and well laid out. The beer was good and the food arrived well presented and piping hot and was very good value, we all had a fantastic time and will come again, thank you.

site_logo

Passport53645930298 . 2024-08-23

MORE AT TripAdvisor

The room was nice. The bathroom was roomy with a roomy shower. The bedroom was big enough with tables on each side and a closet and desk with a kettle and a pod type coffee machine. The veiw was of the road but it was not as loud as I thought it maybe. There were 2 things as far as our room and stay that were not soo great. The bed was not the most comfortable and as crazy as it sounds I think there may have been a ghost thumping the floor near the window or closet... NEVER HAD THAT EXPERIENCE BEFORE ANYWHERE.. that could be a plus if your into ghosts. We also ate dinner it was kinda a mixed review... my husband's was not to his liking, mine was OK for steak but I am not sure it was up to the prices. They ended up serving our starters after the mains so that was kinda not ideal either... we did sit and have afternoon drinks after we walked to the Pantiles it's a little walk away but not too far. I was kinda between 3 stars and 4 because the meal did seem over priced ... the atmosphere was very country and Western... or Cowboy. The western saddle bar stools and covered wagon table were interesting. The decor was nice for the cowboy theme. The rooms seemed to be Indian related our room was the Mohawk room incase you was to see if the ghost will thump on the floor for you too.

site_logo

Michelle Carey . 2024-08-23

MORE AT Google

Sorry but this Smith and Western is so unpredictable. I stopped going when it really lost its way, then it seemed to have sorted itself out. I had a great meal here in March 2024 for example and gave it a glowing 5 star review. Tonight was disappointing again though. 7.15pm Friday. I had requested a booth when I booked and on arrival, one of the booths was free. But they didn't want to let us sit there at first because they wanted to close half of the front section and start laying it for breakfast! At 7.15pm on Friday! Unfortunately the food has slipped again. The "serves 2-3 Nacho Platter" £14.95 was more like a single portion and the plate was swimming in a strange yellow liquid. Mains were uninspiring: the Steak Fajitas was a small sliced steak on unsizzling seared veg, with mini tortillas, and the Rack of Ribs was tiny. There's usually a nice ambience, but I'm afraid it's off our list again. Might risk it again in 6 months, as it has so much potential.

site_logo

RoamingJeff . 2024-08-22

MORE AT TripAdvisor

We were taken there for a meal. The service was fantastic and the food delicious.

site_logo

Gavin Hoskins . 2024-08-20

MORE AT Google

Ok. But loud music rather reflects my age tbh.

site_logo

Roy Humphrey . 2024-08-18

MORE AT Google

So this is a cool place, had the steak and eggs and being a bit of a steak connoisseur I was not expecting much but it was delicious, good cut of sirloin which was cooked really well 👍🏻 service was superb, our waitress really did go the extra mile to make us feel welcome and comfortable.

site_logo

Stephen Miles . 2024-08-12

MORE AT Google

Been here a few times, it is what it is, good honest burgers, ribs, and alike with a wild west theme.(Google suggests it's a hotel, if it is I wasn't aware but not a bad location for one), Country & western music plays constantly, but not at an intrusive volume. The servers wear the obligatory cowboy hat & "western themed clothing" but are very good & attentive. I was surprised how quiet it was for Sunday lunch time, but it was very hot or maybe the good people of Tunbridge Wells prefer traditional Sunday roasts. Either way the food was good, including the puddings & the price not unreasonable. They were advertising live music, later in the month, I'm guessing country will be the genre.

site_logo

David Tedman . 2024-08-11

MORE AT Google

Food great. Service was the best I've ever experienced. Summer, was just amazing. One snag was the girl in the afternoon who said there was nothing in the town is sadly very mistaken. Tunbridge Wells is a lovely town with loads of shops and an amazing coffee ally, the Pantiles. Top top place

site_logo

John Bennett . 2024-08-11

MORE AT Google

Served breakfast by Luke who was polite, cheerful and attentive Excellent customer service and the room was superb

site_logo

brentonbish . 2024-08-10

MORE AT Google

Party of 8 whent to the smith and western tun wells not happy my ribs where rock hard and my partner was ill few hrs later she had the chicken not ideal

site_logo

Cards Slots . 2024-08-08

MORE AT Google

We were visiting the Spa Valley Railway across the street and popped in here for a bite. Coming from Texas, it looks dang near identical to the restaurants from home. That alone gave us a great laugh. Food was pretty good.

site_logo

RCH . 2024-08-06

MORE AT Google

Fantastic restaurant! The Steak Burger was amazing. Served by Kelly,who was very chatty and polite.great experience...will return again soon!

site_logo

Warren ///M . 2024-08-05

MORE AT Google

Visited as part of a double anniversary and birthday. We had dinner, stayed the night in the rooms above the restaurant and had breakfast. Not one thing to fault with the food, service, location and overall staff. Dinner was amazing and breakfast was FREE as part of the hotel stay. Big shout out to Luke. Site is set in a lovely area with all kinds of local things to visit day or night.

site_logo

Andy Curtis . 2024-08-05

MORE AT Google

Really nice bartender she was fab but the service at the table was were seemed under staffed forgot our food and it was freezing I went to complain however such a long wait. The guy was really sweaty, so he was off putting he was handling our food. I'm only doing two stars as bartender was so fun.

site_logo

Cailean Burns . 2024-08-02

MORE AT Google

Just fab for an end of year family meal. Great variety of food. Something for everyone ... well something for all of us anyhow!

site_logo

Mark Dodd . 2024-07-31

MORE AT Google

Good food and service but music was too loud In response to your reply …. The music was that loud that we couldn’t hear each other on the same table and the waiter had to ask 3 times on one occasion what we’d like to order ! I understand that you want to aim for a wild and west atmosphere, very loud music simply isn’t a wild and west atmosphere as you mentioned

site_logo

Jonathan Cottrell . 2024-07-11

MORE AT Google

My family and I have frequented this establishment many times over the past few years. We have made use of both the restaurant and the hotel. Thanks the the quality of service offered by Dan and the rest of the team on every occasion, the quality of the food and the atmosphere we will be frequenting Smith and Western Tunbridge wells for years to come. Recommend as the best restaurant in Tunbridge Wells.

site_logo

Jake . 2024-07-09

MORE AT Google

Really quirky hotel, friendly staff and good breakfast. Just a short walk to the pantiles, very convenient

site_logo

Vicki Loftus . 2024-07-08

MORE AT Google

Came here for my 40th birthday meal,food came quick and was hot even tho there was 23 of us,staff were friendly and welcoming

site_logo

Billy the kid . 2024-07-05

MORE AT Google

Love the nachos here . Great fun atmosphere

site_logo

Grecia Gonzalez . 2024-05-13

MORE AT Google

Similary restaurants in South East

restaurant_img
4.3

423 Opinions

location-iconSussex Mews, The Pantiles
American
outdoor_seating_173189takeaway_173189delivery_173189

On a recent pub crawl around the town on a freezing 3c Saturday, every pub we visited had a roaring fire and nice warm atmosphere apart from the Sussex Arms ! Freezing cold, no fires ? No people, hence no atmosphere!! When we enquired why the fires were not lit the barmaid replied " Someone forgot to order the wood" well this is simply not good enough, we noticed several tables reserved for evening meals, well I'm sure they weren't impressed either, Sack whoever is responsible, I would !!!

restaurant_img
4.5

220 Opinions

location-icon12-14 Camden Road
American
outdoor_seating_322552takeaway_322552delivery_322552

Burger was off the charts....chips good but layers were different temperatures. ...service friendly and efficient. Think they appeared more focussed on takeaway rather than walk ins as wine had to be hastily chilled.

restaurant_img
3.0

392 Opinions

location-iconKnights Leisure Park, Longbridge Road
American
outdoor_seating_172020takeaway_172020delivery_172020

The staff that we were served by were lovely and deserve to be told that. As for the food and the experience, I haven’t been for years and the new branding just doesn’t work for us. The food is basic, no presentation in the dishes we had and the restaurant was quite dirty. The food was nice what we had tho and I would go back to try again if we were passing. Thanks to our server, I would mention her but she didn’t leave a name on our receipt (: