Smiles Fish & Chips in Spelthorne

Chips is the best here brilliantly made very good. The staff are quite friendly and good helpful, always first class services. Fish isn't to bad either, chips potions and the price is not bad

I went today but never again;the fish had little meat on it and the chips had no taste.disappointed

This shop has been taken over by Two Brothers, had dinner from there last night and it was awful chips we sweaty and not crisp and cod was not very hot, this is third visit since taken over and I don’t think we’ll be having a forth.

After reading such good reviews about this chippy online we were at Thorpe Park for the day and staying local. We just had to give it a try. We weren’t disappointed. Lovely food, very friendly staff and a fantastically clean environment. Our food was cooked fresh. What more could you ask for. Saved and noted. See you next time x

I’ve always loved Smiles. Visited last night for the first time in a while and still received the same friendly service and great food as I’ve always received.

Food was inedible, soggy fish, chips horrible. Went in the bin was better 5 years ago. Horrible taste not white inside. Thick layer of batter yuk, small size - not fresh. Chips reused from yesterday. A quick Google search reveals an official 2 Star official unsatisfactory rating. Yuk! Not hygienic. Avoid.

First time visitor, lunchtime visit. Ordered Cod and chips, I did notice that the portion of chips would feed a family of 5 and it was only for me. Anyway , very quick service, but I am always dubious about ordering fish n chips and getting it within two minutes means the fish has been sitting a while. Much to my disappointment this was indeed the case. It was so bad the whole lot went in the bin and i bought a sandwich from the shop instead . Suffice to say first and last visit.

When it was Kings, it was first rate but the owner retired, we use to travel 5 miles, eat in the car.. Carried on with the new owners Smiles, for a few months it was great, but we then noticed a decline in the quality, of the fish, followed by the chips. We discovered a closer shop that had an acceptable standard, but now we have found a Jewel in the crown, the High Street Stanwell. Passing by Smiles , the other day , lets have a look. Haddock and Chips. What a disappointment. Cooked while we waited other fish in the hot cabinet. The fish meat was not white, lacked taste, the batter was not crispy and a residue of flour was present. Chips were not crispy on the out side and not fluffy on the inside. Dry as old boots. Only one size Cod says a lot, so what was the cut of fish. Locals may accept this as the norm, but it falls well short.

Really fancied a nice fish and chip meal. Asked for cod and chips. Got the shock of my life £8 95 Chips were cold and inedible. Greasy batter on the fish and I think the foxes enjoyed it a lot more than I did. You really do need to up your game. Such a shame this use to be a really good fish and chip shop but you really have gone down the drain. Sorry!!

We have used this fish and chip shop for years -previously kings- In recent months this fish and chip shop has gone down hill massively we got our weekend take away last week and the chips were, to put it frankly, inedible. We returned the following week to see if it was just a one-off but unfortunately when we mentioned that last week our chips were cold and dry the staff were rude and unaccommodating. The food was again bland and the fish was extremely greasy. Unfortunately I will not be returning here any time soon!

No smiles here despite the name of the place Undercooked batter on the fish and staff . overall a miserable experience and waste of money

Staff have no idea of COVID rules. Chef came out no mask. Staff not social distancing..food wise..fish oily and awful...chips seem like potato off cuts...worst meal ever...staff arrogant and rude

This is a great Chippy. The chips are superb, the fish is perfectly battered and cooked. It all tastes delicious. I have always found the staff very friendly and I was pleased to see that they have a responsible social distancing system in place for order / collection. An absolute fantastic all-rounder! Well worth a visit.

We used to go here when it was Kings and it was excellent. We went there yesterday and sadly it’s gone down hill massively. The food was mediocre at best. The chips were very greasy. One of us is a vegetarian and we were assured that it was suitable for vegetarians. When we got home we were convinced that it contained meat. We contacted the shop for clarification and we are still waiting for a response. Very disappointing, it makes me wonder about the accuracy of allergy information!

What can I say, I didn't expect to review a 'Chippy' but here goes. First off a website, nicely done and working properly, timed order slots. It's getting better and better. Zipped up and collected bang on time. Home and discovered how hot my meal was as my arm got more and more uncomfortable carrying it. Home and eat. What a delight. The best (ever?) easy said but by my age I've eaten a few FnC meals. So yes the best ever. Hot chips crispy batter on an excellent piece of haddock and the portion size generous. Well done Smiles in these difficult times and done with a smile in a modern smart establishment 10 out of 10.

I always get delicious Haddock & Chips from here, and am always served by the lovely Vivien. I hope you and your families are all keeping safe.

Local chippy, looks like a dental surgery. Fish is nice, preferred Kings but this place is competitive with other local places.

No wonder this place has folk queuing on the pavement A true lesson in customer service, freshly cooked fish and chips with a smile and a cheerful word impossible to beat.

We ordered pies, battered sausages & chips.. sadly our pies were overcooked and the pasty too hard to eat, whilst the sausages were really undercooked and the batter not crispy. Chips were lovely though. Don’t understand the hype?!?!?

good food and good pricing - lovely cod and chips, not so keen on the gravy, but other pots good, best to visit in the early evening, particularly weekends.bit hit and miss for chips at other times especially lunch

The quality of the COD is excellent but unfortunately the batter is very plain and bland compared to other shops. Chips are amazing aswell I wouldn’t rate the shop to be disappointing but I believe they could improve on small things such as upgrading their batter and menu.

Popped in for a lunch, polite staff, well maintained clean and tidy, tasty chips, that looked like chips not bleached fries. well worth another visist.

Best fish and chips in the area, staff always super happy and friendly. Portions are large, if you order a large chips be prepared to carb out!!!!

Good service, and the home made fish cakes are just yum! try them! You can phone your order ahead and it will be ready.

Went to get an evening meal for a Friday treat. Long que which actually moved very fast and food was piping hot and fresh! My boys thought the scampi was the Best. Well worth the wait!

Staying with friends nearby so decided to try Smiles on Friday evening. Got there around 18:30 and it was already busy, as predicted, with a small queue forming out of the shop door. Orders we’re being taken as quickly as possible and packaged up as quickly as possible too and in customer order subject to what you were having. The 3 girls seemed to be well coordinated in how they managed orders.

Visited after several years as moved away from the area only to find that in comparison to the quality of fish and in particular chips has gone a long way down

Been using this place for many many years and never been disappointed. Recommend highly. Enjoy the best fish and chip shop around.

Ok it’s a fish and chip shop but it’s a good one - the Jumbo cod is enough for two or one If your very peckish, the ancillary items are nice.

Out shopping, then to the best fish and chip shop in Staines,Open 1130. We have been going there for years and when at home travel 6 miles round trip. In the last few years the shop had changed hands previous owner retired ,New owner, new name ,new revamp.Just after 12pm stopped off with the wife Cornish Pasty for her chips for me. Should have known better no fish on display and brought in items in another display area. We stopped in a local park to enjoy our lunch. The chips appeared to left overs from the night before dried out and no taste. The Pasty crust, well you may have needed a hammer to open it, inside the meat appeared black ie dried out, last nights reheated. All in the bin. I didn't recognize the cooking staff, maybe due to the holidays . This shop appears to take a lot of money, but I fear with short cuts like this will drive loyal customers away in droves. I have also noticed that the quality of fish is not up to standard either.

We go there regular it is the best chippy in Staines.On a Friday and Saturday they is a queue. Sometimes you have to wait for some food to be cooked. Will be there on Christmas eve because it gives the wife a night off cooking before the big day.

Best fish and chips in Staines! Place always has a huge queue, especially on a Friday night. Lovely staff, always chatty

Was staying locally and this was easy to find. Food was good and service was very friendly. Did the job!

Been going to this Chippy for a few years and over the past year I have had to throw away 3 orders as they are so bad.

Good quality takeaway fish and chips. Well worth trying. Decent portions too. Popular so occasionally there is a queue but worth the wait.

Visit this shop & I guarantee you’ll be queuing out of the door!! Fab food, Fab service & Fab prices!!!!! What more can you ask for?!?!

Been living in the area about 2 years, tried some other local chippies but this is easily my favourite. Eat here probably once a month. Always good, hot food. Prices are comparable. The shop itself always appears spotless. Treated a group of 8 friends recently, all meals were perfect and devoured in record time. I can happily recommend.

Always worth the wait. Expect a queue but it'll be worth the wait. Been coming here for 12 years and very reliable.

l used use this fish and chips one a month for manny years but it has changed hands frozen fish smaller portions prices up not good value for mony now 1 star only

Had for lunch yesterday (had being the operative word!), chips old and dried out - must have been heated up from the night before. Fish batter was soggy inside - which also means that it must have been re-heated, especially as the fish was hard. This wasn't a cheap meal as it was for all of the family so I expected better. Won't be going back, awful.

Having had some really nice fish and chips from here over he past year I unfortunately had a poor meal from here in December 2017. Thinking it was a 1 off I went back today and unfortunately things have NOT improved. The fish has now become a small portion compared to previously, the batter was tough, chewy and tasteless, the chips were cold and soggy although in fairness the portion of chips was large.

When I lived in east London ,you went in a fish shop on a Friday night the fish was piled up,20 cod 20 rock 10 plaice and every other fish,when you go in here on a Friday and ask for rock they just put it in,I’m sure with the queue all the time he could cook more fish and cut down the waiting,not the way to run a fish shop,but the quality is good

Best fish and chips for miles always hot and fresh and the restaurant is always spotless and the staff are all very friendly

We do not usually consider Fish and Chips when at home only when we are at the coast, the main reason for this is we have never found a good local one.

Have been going here for years long before it has a revamp and rename. The chips are the best you get around here no competition. Every Friday evening there is a huge line of people waiting to be served which shows how popular they are. Best chippy around

Don't get me wrong, best Fish n Chip shop around but the prices have gone up and the portions have gone down.

This used to be best in the area but since it's changed ownership has gone downhill rapidly smaller portions and frozen fish it's disgusting for a fish and chip shop to use frozen fish such a shame for our national dish to be treated this way

It took me ages to find a decent chipper over here when I moved from Ireland. I can't comment on the fish because I haven't had it, but the queue out the door must mean they are doing something right!

being in a good location, Smiles does a good trade. Fish and Chip portions are good, service is reasonable but let down by poor quality freshness. It tastes like its been out of the fridge for a day and cooked in cheap oil which leaves things a bit greasy. Very disappointing and needs better management.

Oh my god what a load of rubbish fish dry small and over priced chips not that great I actually took the food back for refund not nice at all if you think this fish & chip shop is good you don't know good fish the best fish & chip shop in staines is

Staff are friendly and the fish and chips are great, not greasy and cooked fresh while you wait.Place is clean and well presented.

Now, there was a time that this chippy was the best for miles around. However, now there's a queue a mile long still, but there's something really irritating when you queue for fifteen minutes and at 19:30 in the evening, they have sold out of what you want.

A friend and I were there early June 2017. We are both over 65´s so we had their 'deal' which included the traditional mushy peas with our cod and chips. As it was pouring with rain we ate at the restaurant rather than do a take away. The service was friendly, efficient, and the food was top quality and nicely presented.

Smiles has parking right outside its door making it ideal for picking up your food.

So yummy. Well done guys. And so close to mine. I couldn't be happier. Fish is awesome, and team is friendly hard working bunch. It's the busiest place, but worth the wait. Tell everyone. This is your local shop and I'd keep supporting it.

Really lovely fish and chips! Batter crisp and not soggy and chips crispy on the outside and soft in the middle! Friends who had the fish and chips with us said how much nicer they were than their local! Can't say fairer than that!!