Mcdonald's in Spelthorne

Drive through had to wait for my order given wrong order got home ten minutes later chips cold and order wrong

Have ordered form there few times, about 4, 3 times the order has been wrong and awful quality! Coca Cola have tasted of water, without a fail there has always been at least some mistake with order. Fries tasted and looked like they were double tripled fried ! Chicken strips so so so dry! Than we ordered to eat in hot chocolate even after cooling for a while it burned my mouth so bad that on day 3 I was still considering to go to hospital !! Staff is quite rude too, once I asked to change the order that was done wrong and I got utterly disgusting attitude in return! Void ! Void void this place !!!

arrived quickly and tasty as usual

Later than initially stated and not very hot.

90 minutes free parking only. So please be careful. Toilets on level 1. Open 24/7 24 Hours. Bus Stops excess

Food was stone cold. The McFlurry was warmer!! No dips supplied even though ordered

chipsbwere soggy. and cold. no sauces

order was late driver sat in wrong road

apart from the usual mcdonalds issue of half the order never turning up even remotely warm, on the whole it was a decent effort and, drum roll please, for the first time in 6 orders nothing was wrong or missing.

Hi there , I’ve realised on my bank account ,, I’ve been charged twice for this order.

Food came fast and was warm. beat the ETA

friendly new driver but I'm afraid the food was cold

i did not receive my order i was outside walking around trying to find the driver i did not once get a call from them i tried to contact the driver but it wasn’t letting me

Food open eaten by the driver do not order from just eat they quality of service is poor

Every time you order something from drive-thru. They mess up your drink they give you something else.

Awful, 15 minutes late and completely cold and only an offer of £2.77 from just eats that didn’t even cover the delivery charge! What a joke, trust pilot review it is. Last time I use this service ever again as is a complete rip off!!

I ordered a vegan meal, got beef patties in a vegan box. Drink arrived spilled all over my fries and burgers. Unedible.

Ordered Cheesy Mc crispy... There was no cheese in it and bread is like cardboard. Disappointed

food was super cold and not fresh 😕

the food arrived cold as the courier either delivered elsewhere or got lost....hard to tell as the map app is slow to update. Not impressed!

I ordered mcdonald's the man guide me kfc

food arrived over 45 minutes later than the time listed on the box stating when it was cooked was totally cold

All food was cold and got order wrong

All the wrong stuff wasn't my order at all this keeps happening absolutely outrageous

driver rude saw him walk up to two doors up he calls says can't find Ur address he never even looked only at the first house he went too

Items of food missing - just eat great at taking your money but refused to help!!

Famous fast food chain even if I give 0 star people will still go there including myself 🙂 that’s a good business plan

Chips were a bit cold, and didn’t receive any BBQ with child’s happy meal as requested and didn’t receive sauce for the cheese bites either.

You spend £30 on an order for it to come freezing cold and you get refunded £6 it’s an absolute joke

absolutely shocking waited well over a hour and food was stone cold

Did not get our order got someone else’s

tasty hot and filling , keep the mini hash browns McDonald's and bring back the BIG BREAKFAST 😀

although I'm pleased with the flavours of my order, it was just lukewarm. Had to heat up my meal in the microwave. Not happy about that.

Delivery guy was way too handsome!

Food wet drink smashed 0 points not acceptable and this is not the first time !!!!

The driver delivered the food to my truck and saved the day. Full belly happy now.

Something seems to have changed

Ordered a few meals and only the two fries came

delivery drivers say on route then go to 3 different locations on route , watched him on the map for 25mins driving around with my food ! just eat drivers are terrible

food came extremely cold , courier took food back and wasn't much help at all

large hot chocolates that I paid extra for barely filled half the cup

delicious and your mini hash browns are nearly as good as the burger king ones !

Amazing fresh food, very friendly staff and would 100% recommend!

fast delivery of tasty hot fare 😁

food was stone cold, delivery time got put back several times. how do I ask for a refumd

Driver refused to come round the back of the shops where my door is, I have a broken ankle and couldn’t come out to meet him so he said he was going to cancel the order, I had to get my neighbour to go and meet him and he was very rude

The food was ok, but the service was slow

Good Service and clean appearance

Excellent service, helpful staff.

Food was really nice, it’s so hard to get a nice McDonald’s delivered but the chips were nicely salted and food was reasonably hot - thank you!

the staff at this location i wonder if they can read english, always stuff missing. not all the listed dips came, how to enjoy the select box now !!!!

Food was stone cold and took over an hour to be delivered, I am presently requesting a refund..

Food was so unpleasant to eat as was cold

Probably the worst McDonalds i’ve dealt with and unfortunately it’s my local. Every Wednesday i torture my kids with a meal from McDonalds against my better judgement but that's what they want. I go through the drive-through after my school run, order, collect and get back home for meetings etc. In 12 months they have got my order wrong 5 times and i find out when i get home. I have meetings, i cant go back straight away. I have called them on a couple of occasions after an incorrect order and on one occasion told them the week after when i visited again. The response every time? ‘If you dont have a receipt theres nothing we can do’. The shift manager Mohammed was very insistent and would not budge. No empathy, no apology and almost implied i was lying. Who lies about McDonalds food, seriously? Shocking, terrible service. When i pay for the order you ask me to check the screen so that the order is correct. Which it is. But for some reason you cant put the right items in the bag. Why is that so difficult? 5 times in 12months??? Ridiculous. I now keep the receipts and you gave me doughnuts this time instead of brownies. Lets see what excuse you come up with.

Fries wasn't warm and again portion wasn't full enough.If this happens again I will complain to the manager.

Food was cold on arrival. I had to microwave the food to heat it up.

Absolute disgusting customer service, I was stood in the queue and none of the machines were working (for no apparent reason they all seemed to be intentionally disabled). Another woman just came straight in, pushed past the queue and was allowed to be served. The assistant behind the counter didn’t even acknowledge there was three other people waiting. This site is continuously doing this sort of thing. They have lost my permanent custom.

Nicest McD around. Sadly minimum parking when a delivery is due with delivery bikes taking up disabled spaces

Food was freezing drinks were all spilt made a complaint and not heard nothing!

I asked for no cheese in bacon flatbread, i got cheese and no bacon….also i asked for no cheese in sausage and egg muffin, i got just a sausage, no egg….complete waste of money! Read what people ask for!!!

But wrong food was delivered and now I have to reorder everything for my child to eat

food was delivered to me without it usual seal. bag was open, food cold

All my food was wet and my drink was broken and driver got the food from me

there was one item missing on my order that I paid for.

Vegan burger was missing the extra patty, and was cold, hard and the bun was soggy… the chips were stone cold… the apple pie and coffee was nice and warm.

Fries were very pale. Seems like they weren't in the fryer for long enough. Rest was spot on.

i ordered a burger with no meat and it came with it and i’m vegetarian so all the food was contaminated

Ordered at 1 am got it at 4 am and it was cold and not great

Terrible experience half my food was eaten whole drink was spilt in the bag soaking everything toys were also missing

the food was over 30 minutes late of the expected time and then also arrived cold !!

Everything about this McDonald’s is bad, it starts with it being dirty, tables floors, windows, ordering screens. It’s tremendously slow waiting for the order seems interminable & the staff, chat, joke, shout at each other whilst you wait & look at the disgustingly dirty window where they take the drive through orders. On receipt of food chips & burgers are flat cold!!! Why when you’ve just waited so long for them to cook, beats me! Then you clean your table & dirty seat yourself & eat a flat cold meal in a grubby environment. You take the lift to the toilet prior to leaving & wait an age for the lift! Only to go into the ladies to find toilets that haven’t been flushed, you try to flush them but they don’t work! Hence why they’re like they are. All dreadful would not recommend!!! Highly disappointing!

Brilliant Service, Keep it up, thank you👍🏻

Don't bother expecting good quick takeaways here. Ordered food and received the burger in the bag out the box. The staff was kind enough to actually remake my food when I took it back, but it was time consuming and was made in a rush. Low standard of food.

Again I've had delivery and had items missing from this store 😕

Missing items again . Good cold when arrived

McDonald’s food delivery is shocking …..there chips are never full and always cold and nothing like it should look…….they forgot the barbecue sauces for the chicken box!!!!!! How dry was that . mcDonald’s. Sort your life out please

15minutes before my very simple order arrived. It wasn't very busy either.

food arrived around 20-30 late and all items were freezing cold so badly that most items had to be thrown away.

One of my bags wasn't sealed. Took 30mins when I live 2mins away.

Food is cold and 3rd time im missing the salsa sauce

Freezing cold and half of it missing,

Very unhappy your driver tried to deliver my food 3 and half hours after accepting the job and said sorry was on a date , no don’t want it stone cold food, unacceptable, I’ve already requested a refund before that , why would I want food what’s prepared almost 4 hours before that, not happy

it was great person was mannered worth the wait I'd llet hi. have bite of my cheeseburger

Good experience with just eat but once again the McDonalds have forgotten to put the sauce that goes with the dippers in the bag😩.

Online its showing timings 24 hours open but i came 4:30am doors was closed i called they said its closed.

Thieves. Ordered on the Mcdonalds app and was charged for a chicken Sharebox and a bottle of water. Arrived at the supposedly 24 hour restaurant to find it closed and no one would talk to me to refund my order. One staff member from inside the window even made a wave gesture as if to shoo me away

Not happy atall food has come all cold and only refunding me £6 when the food has cost me £18 if I drove I would drive it back

food missing from my order very upsetting just wanted to enjoy my breakfast

food was cold when it arrived and very expensive

I ordered chicken selects which I was charged for and got mozzarella sticks which are cheaper. Also ordered a Classic coke and a Coke Zero but there was no way to tell which was which from the packaging? Another thing on one of the Cokes between the two drink caps there was a sticker slapped over the straw hole?.. Delivery driver was very friendly.

Chips were all good but Philly cheese stack only came with 1 burger in when it’s supposed to have 2? Have no clue what happened there. Not happy at all

Food was so unpleasant to eat and was stone cold

Burger was over cooked chips was nice but I had 1 large chips missing which I’m not happy about coke was nice and nuggets was nice just chips missing

Took long to prepare order and then only received part of the order.

All my food turned up cold and not pleasant to eat

I asked for no cheese or gherkin in my big Mac meal, and it come with cheese and gherkins

the delivery time kept going forward. from 5 mins to 30 mins. When the food arrived it was cold and was missing the dips that I paid extra for.

Who is responsible to control that the right cars are parked in disable bays?

This is my first order from here that yas been bad. The food is cold and the large drink is only half way filled. Very unhappy with this order.

Hot chocolate was watery and not nice as normal and the sprite was vile!! Think it had a previous drink in the cup.