Mcdonald's in Spelthorne

Very disappointed for the first time in 40 years! I ordered a Big Mac meal - no pickles (detest them) from the drive-thru. I had to wait much longer than usual, and I'm sure that the reason was because my burger was not cooked fresh, which is usually really quick, but was a pre existing burger with the pickle taken out. It was stone cold and although there was no pickle inside, I could still taste them. Fries were also luke warm and limp.

There was human hair on the table very disgusting, I had to wait for the food more than 10 minutes when it was not even busy I was the only customer. When my food arrived it was all burnt and mushy. The staff oh my gosh extremely rude no politeness or professional behaviour. Will never go there again in my life.

Quick, clean eating in service.

Was early morning so not too busy but usual menu available

Lack of staff,and service no good.

The best service specialty George !

No milkshake again time they got the problem sorted

I ordered £25 worth of food and when it’s delivered there was no chips, no , ketchup, no straw and I ordered Oreo ice cream but I received Mars ice cream instead. Then I called them and asked them what happened they simply said contact customer service. Then I drove to get everything what I paid for but instead they asked me to again and asked for the request for a refund 😩. Very disappointed

We went for late dinner. Fast prepared, kind staff, hot food.

Clearly states open 24 hours and was closed when i got there.

A good mcdonalds, food is always hot and never have anything missing.

Slower than a dead tortoise. Drive past and go the place in Hounslow

Staff manager at night mostly no serious person and she did not do any respect with customers and mostly deliver are always late and cold food

Food came quick and was hot and tasty as expected. Drive through was quick and not too busy when we went. Toilets and restaurant were also nice and clean. At the third window in drive through we got our food kinda chucked at us a bit fast but apart form that all was good.

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE. ORDERED FOOD AND ITS BEEN TWO HOURS SINCE! DISGUSTING. HORRIBLE CUSTOMER SERVICE. Happy meal? Not very happy right now.

Driver was very friendly and polite and delivered food with a smile

Fries we're cold and soggy either fries only half full. McDonalds is very hit and miss these days.

Food is absolutely cold very disappointing

They did not deliver my food !! I’m furious .. why accept the order !?

Order was fine but missing a big mac burger

it clearly on u app says that u get 6 free chicken nuggets so i bought a extra 2 burgers to get this deal and got no nuggets

food was cold, I only ordered as my daughter had friends over for her birthday and I couldn't fit them all in the car

the Ranch burger wasn't as filling as I thought it would be

One of the best McDonald’s I’ve been to. It’s always clean, the staff is friendly and polite. Even when it’s very busy, I always get my order quickly. The tables are always clean.

Exactly what can you say about McDonald's - it's a fast food restaurant that sells mediocre food like all fast food restaurants, but I only had a coffee. And the coffee was certainly not great but it was good enough!

I ordered an ice latte which i normally get in store however 3/4 of it is filled with ice and barely had an coffee in it. 80p extra for ice

completely wrong order delivered

Late at the wrong address and food was cold items are also always missing it's a joke.......................................... ........................................... Nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn......... Mmmmmmmmm''vvvv. Vvvvvvvvvvvvvvvvvvvvvvvvcccccccccccccccvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

ordered breakfast duo meal came without hashbrowns

half hot half cold can't complain though because they hold it against you

This is by far the best McDonald’s I have ever visited. The staff are exceptionally well-trained, and the managers are incredibly friendly. The environment is spotless, with no messy tables ever in sight. I once lost my phone here, and they took great care of it for several days until I returned. They went above and beyond, spending a significant amount of time investigating and helping me retrieve it in perfect condition. What impressed me most is how understanding they were of my emotions during the situation, providing the best possible help with patience and care. I am beyond grateful to the general manager (who wishes to remain anonymous) and Manager Roger—you’re my heroes. Thank you so much for your kindness and professionalism!

Drinks were spilled everywhere

It’s McDonald’s, what can I say… it’s exactly what you want, when you want it.

From placing the order to receiving my food took around 45 min. Food was cold too. Driver said it wasn’t him and that he came straight to me. MCDonalds need to do better

I'm very happy to use McDonald's

the chicken in the salad was small and tough

food freezing cold all gone in the bin

Really not sure what's happening at this branch of McDonald's but in the last 6-9 months the food quality has really gone downhill. Doesn't taste fresh and almost all the Uber eats I've got the chips are cold and not fresh.

food was cold and the drinks had been spilt in the bottom of the bag

It hasn’t come and dropped it at someone else house

Wrong order delivered. had to drive to restaurant to sort it out as driver said thats what i ordered when i asked him about it. have photo of wrong order receipt on side of bag of the wrong order if you want a copy. McD found my order still there when I got there to sort it out.

fast delivery by friendly driver of tasty hot food

I don’t know why I bother ordering. My order is always wrong and is always cold! I contact to make a complaint but never get any compensation!

I dint get my mc crispy burger in my order and it’s been paid

Food came cold, barely warm. Had to warm up in the oven. Ordered before 7 didn’t come till 8:50

Quickest and cleaners McDonald's I've ever been in

Doing multiple deliveries food stone cold.

The fries were soggy, the chicken burger wasn’t that much hot and the Tropicana was flat. The McFlurry melted not a good experience

he went past my house then had to go out looking for he ran said he was outside my house which he wasn't he was rude and hung up on me a neighbour saw in another Rd we eventually found him he came outside my the food was ruined as it was cold

food is cold anf missing some items

ordered bbq ranch burger there is no ranch

Ordered 2 x Pancakes, 1 x Double Sausage and Egg Mcmuffin meal,1x Breakfast wrap, and 4 hashbrowns. No hashbrowns with the meal or the 4 individual hashbrowms ordered. Seriously, how hard can this be?

Very nice delivery man and quick

Food was wrong and cold.. the fanta stained my teeth and the cup.. none of it tasted like it useual does

Food was fresh and hot!! Its -2 outside.

Chips cold, burgers all a mess from getting knocked about, waited 45 mins from ordering to delivery

Pineapple brownie stuff I didn’t order- Only hot food I got was one burger!!! NOW I HAVE TO ORDER THE SAME ORDER AGAIN £40 I want a refund to my account asap!!

Missing items and a fillet of fish instead of a McChicken burger. Who decided that? Terrible terrible terrible

waited an hour for the food and it arrived stone cold

I ordered 9 chicken nuggets meal and only got 8.. can't complain to Mcdonald as they tell me go back back to just eat.

the burger was poorly made and small take note macdonalds get a double big tasty on the menu

coke was upside down in the bag ao half had run out

buger looks like it's been eaten a bit.

Most items not received and items different from what I paid for totally unacceptable

the meals were made up and the receipt was showing 12.51 and delivered at 13.20, they were stone cold and all the ice had melted in the drinks and must have been done for a while as there with no condensation on the cup, several sauces were also missing from the order

the burgers appeared squashed and could have been hotter

First order delivered was wrong only received a happy meal and not out burgers had to re order and pay twice

quick delivery of hot tasty food

he put my food on the floor my drink spilt everywhere so I no longer have a drink and the other drink was half full my food was all mashed up in the bag I really am not happy at all I can't eat the food as the bag was all ripped open

Mango and Pineapple smoothie is not a full cup, be careful when ordering! Mine was only 80% full

Food missing again and again Just eat don't want to know. Avoid both McDs ASHFORD & mostly JUST EAT. Take money and don't get food. Just eat take money and won't support when you place an order for £58 and it's got an missing and refuse to refund

Whoever is preparing the Flat white Coffee needs training, because he or she don't know the difference between milk Coffee and flat White Coffee. On two occasions I have threw my Coffee, because it is so milkly and cold. Please sort it out, thank you.

Always good. Quick in and out. Good sevice.

The restaurant didn’t deliver the burgers but charged for them and when calling them they didn’t answer

Delivery driver said he had been outside 15mins coz there was no door number, however he foned us after 15 mins, why not before? The number was on the delivery app, which I confirmed! So the food was cold when it arrived

Problem with app order .Machine wanted to charge more than order placed.

Absolutely useless when it comes to deliveroo/ any take away service even if they have 1 thing to deliver there will be something wrong or missing don't understand how but they never add sauces or they miss items out pointless in ordering from here

Show that is delivered but actually the driver leave it in wrong place this is not acceptable to have so incompetent drivers

It's definitely one of the better MD's that I've been to. Staff aren't always great, can be hit & miss. For example, for a drive through order - surely ask if I want milk & sugar, but instead I have to remember to ask for it. Food is generally good though, hot & fresh.

Did not receive the order!! Want a refund

Arrived at least 30 mins from original time stated. This was the coldest takeaway ever received and unfortunately spoilt our enjoyment of our meal

driver was very polite arrived early very pleased

Excellent as always. Clean inside and out. Food served very quickly to the table and proactive staff always available. One of the best run.

Food was cold. Drink was spilt.

Great because my drinks were delivered intact and I even got straws! don't always get them.

My milkshake spilled and there was items missing I’m expected to have a £30 refund where’s my money back for this

fast delivery of tasty food but had to warm chips etc up in air fryer as cold

Sent me a cheeseburger when I ordered cheese bites

forgot to bring me my hashbrowns

x1 serviette for 3 people asked for 6 sauce and received 2 what a joke mcdonalds think the staff need training

Driver was brilliant. Mc Donald’s got the order wrong as always

Received cold, soggy from excessive mayonnaise and not very nice. Disappointing.

I drove in this place after work to eat something online. It said that they are open. I went over their door locked there were some people in the kitchen coming around. I knocked on the door. Nobody answered later on. They signal to me from inside to tell me that clothes it’s a shame if you are close at least put a sign that you are close and say online also that you are close so I don’t drive to you without the reason Thank you so much

drink leaking bag wet over place

Medium fries was missing from my order

Drive through had to wait for my order given wrong order got home ten minutes later chips cold and order wrong

Everything was freezing cold, the fries were freezing and all floppy, and one of my drinks were half empty.

Have ordered form there few times, about 4, 3 times the order has been wrong and awful quality! Coca Cola have tasted of water, without a fail there has always been at least some mistake with order. Fries tasted and looked like they were double tripled fried ! Chicken strips so so so dry! Than we ordered to eat in hot chocolate even after cooling for a while it burned my mouth so bad that on day 3 I was still considering to go to hospital !! Staff is quite rude too, once I asked to change the order that was done wrong and I got utterly disgusting attitude in return! Void ! Void void this place !!!

Ridiculously late then both burgers were wrong and half the drink spilt

Despite the app stating the food has been delivered. No food was received. No code given.