Simpsons Bakery & Cafe in South Ayrshire

little handsome boy behind the counter very kind slid in a free pakora

Ordered from this place last night through Ayr Eats. Spent around £25 and the food never arrived. Had no luck calling the restaurant or by contacting Ayr Eats. Today Ayr Eats have informed me that the restaurant are refusing to refund me with no explanation as to why. Genuinely shocking behaviour. Avoid at all costs.

Cold food and not the base we ordered. Potato tots were freezing, undercooked and lumpy. Really wasn't very appetising. I can see why not many were ordering from there and instead going to the noodle bar.

Was standing in McDonald’s when a customer approached a manager to complain about his order she was soo rude and was mocking the way the boy spoke . He got upset I went outside to check the boy was ok as he seemed a bit high rate and upset .. he was Autistic and had learning disabilities his mum was trying to calm him . I find this absolutely disgusting they also got my order wrong but after what she did to the boy I thought I would just complain to McDonald’s headquarters and so are the boys family ! To lock someone with learning difficulties is beyond me . I will never step foot inside a Ayr mcdonalds again… this was disgusting incident happened on the 20th of may 2025 so it’s very recent … so if you have kids or anyone with learning difficulties the staff think it’s ok to mock them !

We ordered 2 fish and chips. We arrived and it was quite busy so understood we had to wait for both to be freshly made. We waited over 10mins for our food due to the lack of staff (who were trained to cook etc) 1 female staff member had to be in 2 places at once which was a shame. It got busier and busier as we waited leaving little room to move or even get to the checkout once they called our number for order. The food was a bit greasy and soggy in areas but a chippy is a chippy. It's not a bad place tbh. I think we just picked a hard time to go resulting in chaos.