Silver Crown in Halton

I hope this message finds you well. I am writing to formally express my dissatisfaction with a recent takeaway order I placed on [12/11/2024]. Unfortunately, my experience was far from satisfactory due to an issue that has raised serious health concerns. Upon receiving my order, which included a doner meat and pizza, I was dismayed to discover two hairs—one in the donner meat and another in the pizza. This is not only unappetizing but also raises questions about the hygiene standards maintained in your kitchen. To add to my distress, after consuming the meal, I became ill for approximately half an hour. I am concerned that I may have ingested hair without realizing it, which could pose health risks. I kindly request a prompt response regarding this matter, including how you intend to address the situation and prevent such occurrences in the future. I believe that customer safety and satisfaction should be a priority. Thank you for your attention to this serious issue. I look forward to your swift response. Sincerely, Mateusz Kedzierski

Wow AVOID waited two hours for disgusting smelly burnt and really salty tasting food …I remember this place used to be nice but would never order from here ever again absolutely disgusted would of gave zero stars if possible

Great to see silver crown back open, pizzas as ever delicious, thank you!

Silver Crown Pizza are nasty people to do business with. Especially if you are black and You are not Muslim.They failed to pay for £4 crossing charge on the Runcorn bridge only to get a fine for £22 which is going up to £42. The worst bit they are threatening me with the police.

Best tasting place in town. Not the cleanest there is but best food

0 star food hygiene the scruffs

Pizza was slap dash, poorly made, dough was rubbery and chewy, chicken was dry and overcooked, no salad on my kebab, my burger yesterday the bun was burnt, chicken burger undercooked and slimy

Our food turns up on time but the food was shocking bad the pizza bases you couldn’t even chew it wa hurting my jaw and teeth the chicken was burt and dry very un happy with this

We still haven’t received our food???

The food came cold, 1 hour and 20 mins late and the order was wrong, I ordered a shish and chicken wrap but it came with donner meat instead of shish, the chips were cold and tasted like rubber, absolutely awful I didn't even eat my wrap as I really don't like donner meat, really wasn't happy with my order won't be ordering from here again.

Food was bland and basic ...could cook better at home

Food awful everything was burnt, one pizza was literally black it was that burnt the other was black round the edges. Burger bun was burnt and spaghetti bolognaise was burnt at the bottom and extremely spicy.

Waited over 2 hours just for a donner wrap from a takeaway that's a 10 minute drive away

Waste of money donner n chicken was like dog food never again

Nothing in my pizza box! Paid 17 quid for a coke!

1st time ordered...would definitely recommend 👌

Pizza was cold as it was over 15 minutes late wasn't very nice at all

Everytime I order shish I have never got it it's always chicken foods ok I give them 5 stars for the food normally but they need to take shish of the menu if they havnt got it any time

Best pizza I’ve had ever was perfection

Food was ridiculously late, telephoned every half hour after expected time had elapsed. Food arrived an hour and a half late , was not the correct order and the chips were way over cooked, they were smaller than a happy meal portion. Genuinely an all round poor experience 💩 💩 💩 💩 💩

Food delayed took 1.5hrs to arrive, food was average, no apology upon delivery food just left at the door and driver was already back in his car.

Food took over an hour and a half to come, missed chips with the order. There was the wrong sauce on the kebabs, no sauce on the wrap or salad and forgot the chips and cheese we ordered. The delivery driver was very rude and said ‘everything might be in there’ then walked off. Never again.

Pizza inedible as burnt and barely any topping whatsoever. Ordered 1 chips with coleslaw and 1 with cheese, received both with cheese. Chips dry and barely warm, cheese not melted at all. Garlic mayo, just mayo. Doner meat bland and barely warm. Burker ok Worst takeaway I've ever had.

food was average however predicted delivery time was 90 + minutes and the food still arrived over an hour late. phoned the place and they assured me “100%” the food would be there within 10 minutes and it was 30 before we received it .

Quality of the food tonight is terrible burnt

Tried to call up about missing items and wrong items but despite calling over 10 times there was no answer.

Good freezing cold to the point cheese had not remotely melted. Kebab stone cold, could not eat

Popped in just before midnight. Ordered a few items. Lovely and fresh and delicious. Will definitely be back.

We bought an XL chicken Kebab and it was tiny. Not worth £9.50 at all. It wasn't worth half that as there was a small handful of chicken on a scrunched dry tortilla. Won't be using again after this happening twice in a row now.

Ordered from Silver Crown via Just Eat. Ordered confirmed then the long wait started. Status initial said up to 90 minutes. Then just as the due time approached it was extended by another 30 minutes which came and went. I then ran up Silver Crown and was told by the manager that it will be 10 minutes. Then the progress was suddenly updated to with delivery driver. Another 30 minutes and nothing, then the status was updated again to delivered! So, I rang again, and the manager just flipped straight away screaming at me saying "I already told you it will be 10 minutes!" When I eventually managed to get my voice heard I told him that was over 30 minutes ago. He then screamed at me "they are very busy, and I had ordered through Just Eat!" so what? My young daughter was in tears when she heard him shouting at me. Then 15 minutes later if finally arrived. So over two hours! I ordered myself a XXL donor kabab but what I got was a very burnt dry pizza base with very little donor meat on top, defiantly not XXL and not kabab! No fresh tomato and no sauce as specified. Ended up chucking the charcoal pizza base in the bin. It was absolutely disgusting and the so-called manager is a disgrace. Tried ringing back to complain in the hope of getting what I ordered, but no answer! After reading reviews it's clear I am not the only one who has been shouted at and given a pizza base n instead of kabab. I will definitely not be ordering from Silver Crown again! It’s an appalling place and the so called “Manager” is an absolute disgrace!!!

Ordered from Silver Crown via Just Eat. Ordered confirmed then the long wait started. Status initial said up to 90 minutes. Then just as the due time approached it was extended by another 30 minutes which came and went. I then ran up Silver Crown and was told by the manager that it will be 10 minutes. Then the progress was suddenly updated to with delivery driver. Another 30 minutes and nothing, then the status was updated again to delivered! So, I rang again, and the manager just flipped straight away screaming at me saying "I already told you it will be 10 minutes!" When I eventually managed to get my voice heard I told him that was over 30 minutes ago. He then screamed at me "they are very busy and I had ordered through Just Eat!" so what? My young daughter was in tears when she heard him shouting at me. Then 15 minutes later if finally arrived. So over two hours! I ordered myself a large donor kabab but what I got was a very burnt dry pizza base with very little donor meat on top, not large and not kabab! No fresh tomato and no sauce as specified. Ended up chucking the charcoal pizza base in the bin. It was absolutely disgusting and the so called manager is a disgrace. Tried ringing back to complain in the hope of getting what I ordered, but no answer! After reading reviews it's clear I am not the only one who has been shouted at and given a pizza base n instead of kabab. I will definitely not be ordering from Silver Crown again! It’s an appalling place and the so called “Manager” is an absolute disgrace!!!

Wrong order of drinks, I ask for 3 Dr Pepper and food was bit warm, not hot

Ordered at 17:30, delivered at 20:15 with 2 notifications of delay. Food was poorly cooked and cold and soggy.

I ordered it at 19.00 and now it’s 21.25 and it’s still not here, going straight in the bin

Pizza was stuck to the lid of the box and inedible, nuggets rank and cold/soggy. Straight in the bin unfortunately. Had to cook anyway despite shelling out 30 quid :(

Goodxatived overc1 jour late and had no salad on the kebab. No sauce. With no option to add any

Over 3 hours waiting, didn’t deliver any food and it is now closed. Rang after 2 hours of waiting and was told it would be there in 10 minutes and still never showed up.

Food was late, but well worth the wait. It turned up hot and was really nice and fresh

Food arrived 30 mins late so took an hour and half from order to getting the delivery. Pizza had burt all around the outside and underneath. No apology from the driving for being late and they have a cheek to charge £2.50 delivery. Still waiting for refund

Won't be ordering again from here took too long 2 hours from when I placed the order

Waited 2 hours for delivery, was told it was on the way but arrived 30+ mins later.

Food was burnt hard and spent day on loo

Ordered a cheese burger with salad and sauce. It came without cheese, salad and sauce. Got the buffalo wings and they came without with sauce.

Lovely food. But no free garlic bread

Food was good quality and hot but I wasn’t really hungry by the time it arrived. Took about 2 hours to arrive

Words will not suffice how I feel…

First time trying here… 1hr 55 minutes for this delivery and then it was all greasy, cheap and nasty food. Will not be coming back.

Food was nice, shame about the delivery. Handed me the pizza box vertically so everything mushed a bit at bottom of box. Would have been higher rating if it wasn't for the driver.

Food came early 1 pizza was burnt an the other was had items missing I had payed for as extras which was my 10 Yr old sons this is the second time this has happened

My food had seasoning on it which I don't know now why so I didn't end up eating it

It was okay but it was very greasy and not nice really

I ordered a donner shish kebab they sent doner chicken kebab, I am allergic to chicken, so quite a waste really.

My king burger didn't have cheese on like it described

Kebab was hard and just stuff, chicken was very salty from the seasoning couldn't really taste it properly with out getting salt taste. Food was also barely warm when it arrived even tho it was on time

Ordered at 4 15pm and it arrived at 6.25pm, one pizza had an overcooked base and the 2nd pizza had far too much tomato sauce on it, the chips are like cardboard, will never use them again

Order was 3 hour's late phoned the restaurant 4 time's they kept saying it's out with the driver. When it eventually arrived the donner meat hadn't been cooked and the fries was still frozen. Salad was missing and the naan bread wasn't in it never ordering from them again.

Food was an hour late,then food turned up cold, the chips are like cardboard, no salad on the kebabs as requested, poor service

Awful, ordered at 5pm came at 7.20pm small portions, cartons came crushed , no presentation or sauces as requested. Cold crusty chips! £38 order that was a treat for the family straight in the bin.

Item missing an still not arrived after 2hrs after calling them twice

disgusting would'nt buy here again

Food is pretty much cold and hard

1 star food hygiene rating. Cancelled order. 90 minutes late. Disgusting customer service. Avoid.

Really nice hot pizza. Staff were nice to talk to also

Food lovely just got a couple of things wrong wanted fries and coleslaw got fries and cheese and wanted garlic mushrooms but got cheese with mushrooms no big deal food was still nice

Ordered the chicken wrap and received a wrap with 3 pieces of chicken in it! No salad. No sauce. Terrible.

turned up late think most of it will be going in the bin both pizzzas burnt

Sent me the wrong chips. Ordered chips with coleslaw and was given cheesy chips

Delicious piping hot will definitely use this establishment again 😋😋

Food is as good as always, however past 3 orders have been 15 minutes or more late

Our x-large meal wasn’t x-large at all ,and the calzone only had small amount of filling in the middle with a burnt top crust.awful for the amount it costs .never usually as bad as this before .

Mushrooms cold & shrivelled and cheese not melted Chips where cold & had black bits all over them Donna meat and chicken looked under cooked and again was freezing!

I ordered fries with coleslaw but received fries with cheese

We ordered our food at 18:00pm and was informed it would be with us at 19:00. I think waiting an hour for food and delivery is acceptable. What I don't find acceptable is waiting 2.5 hours and and 1.5hours after eta. We didn't end up eating most of the food because we had gone past being hungry and we had to give the kids something else. What a frustrating waste of time and money. The little food we did eat was delicious I will give credit for that but nobody wants to eat at 20:30pm closely to going to bed. This is a shame because like I said the food we did eat was lovely. You must do better to accommodate when you have promotions. I won't order from here again.

Great food and service . Highly recommended

Food cold on arrival. Chips greasy. Food took 1hr 45 minutes to arrive for chips and doner wrap! Ridiculous!! Was my go to kebab shop but not anymore!!

Food was freezing, was missing an item, and it was over an hour late! Disgusting. Will not be a returning customer

Lovely pizza.although it was a little late it was delicious

Ordered additional toppings for our pizzas which weren't on the pizzas so that was a waste of money!.

Burnt but Cold?? no salad or sauce on both kebabs

Donner meat a bit greasy but other than that was nice

Ordered two pizzas. Took well over 2 hours to arrive (45 mins past the delivery window) and one of them is so burnt underneath it's inedible. I'd go elsewhere if you want 1.Edible food 2.Edible food delivered before you starve to death

Both of my items were burnt and cold, my friends items seemed ok.

Toppings burnt, too much cheese, rude telephone manner, and late delivery.

Wrong order zero cheese on either pizza ruined my evening after a hard day ....disappointed

Food was absolutely amazing, the garlic bread the kebab came on was fabulous, would highly recommend. Food was late though by 20 minutes

Bit disappointed ordered over £30 worth of food and didn't get a garlic bread or bottle of coke when every takeaway dose in it the old town

Waited over two hours for a pizza and kebab. No excuses for the absurd time it has taken to deliver. Still not arrived at time of writing and cannot get through to phone asking where delivery is as constantly engaged, assume phone off the hook! Woeful!!

Excellent food, fast delivery, great service!! 👍

Pizza was undercooked, base still doughy when I call to complain I was met with an angry man demanding me to “f*** off”

Food was lovely but they brought me chocolate instead of banana milkshake 👎🏻

Restaurant put on just eat app that it had arrived even late when it hadn't been delivered just so it wouldn't look late as was... I called restaurant and they told me it was just leaving and wasn't delivered as they stated on app

Great hot food, came early, the naan were very thin but tasty. Lamb Samosas were lovely. Donner meat was tasty but could've been spicier for me. The chips let it down, soggy and greasy, maybe get them separate next time. Garlic bread with cheese was really good. Enjoyed it and will order again

Burger was absolutely lovely but everything else was disgusting and over and under cooked

Food piping hot very good only down size ordered 2 cans of Diet Pepsi and I got sent full sugar

Took over 2 hours to arrive, order was completely wrong asked for cheese , onions and garlic mayo on the chicken and chips didn't get any asked for bbq base pizzas didn't get those either order 4 pieces of chicken and 2 lots of chips had in total 11 chips and 3 chicken strips

Excellent pizza and donner meat

Tasty done fold and salad. Chips in naan was more of a chips in wrap but suited us better 5 grade food hygiene rating which is far better than other local kebab places

We tried to phone to shop last night but no answer. We had two things missing, one incorrect item and the rest had no sauce or salad. It was a really poor order, literally nothing was right. Very disappointed.

Terrible place.... Pizza was a mess and I got these dodgy cheese bites instead of chips haha.... Place is a disgrace

Food didn't arrive after 2.5 hours