Shuma Balti in Stafford

Absolutely disgusting service.nearly 2hrs waiting for a takeaway.rang twice to be fobbed off with the driver is nearly there to having the phone dropped on me by the disrespectful call handler.rang back to see why this was and the receiver said we were having problems with the driver who is old and cant find location!!!! Yet again after a bit of arguing phone put down on me again.never again

I tried this takeaway for the first time,although it was a bit delay but the food was so delicious that i cant resist myself give a review.

food was really delicious, specially the curry was mouthful and side was good as well,i recommend this if someone is fond of indian food

Worst experience ever, 2 hours to receive the food which was cold when delivered and nobody answers the phone - AVOID THIS COMPLETELY INCOMPETENT food oultet !!!

Best food ever, i tried couple of times from shuma, every time was mouthful meal and looking forward to See u

Just had our first takeaway since my husband had a heart attack 3 months ago and it was superb!! Everything was spot on, the chicken and lamb were perfectly cooked. Nothing was oily and greasy and everything was so tasty. The staff are so lovely and friendly. Ooh I’ve missed you Shuma.

HI Sorry Shuma ive tried supporting you but I must say my last order was the last . ive never had such a bad curry as this tasteless watery slops, my bin enjoyed it though, waste of money's would ask for a refund but doubt that will happen try harder guys and you might get more customers otherwise ill go elsewhere for a proper curry.sorry this had to be done ive given u several chances and it never gets any better GOODBYE and farewell yuck

Put an order at 7pm they said it will be 30 minutes went to pick it up, not ready yet he said! 8.45 still not ready then came out with someone else’s order had not even started my order so no apologies just walked out so don’t bother even ordering from there

I have used Shuma for many years, always very satisfied with the quality of food. Sadly I can no longer recommend Shuma and will no longer be ordering. The high standard of food has gone completely. Chicken Tikka Masala was completely tasteless and popadoms stale. I phoned to let them know because I feel it’s important in these times to let businesses know of any issues that could jeopardise custom. Although they apologised there was no offer of any refund or replacement. The meal supplied was inedible, in a restaurant this would be rectified in one way or another. Shuma charges are in line with a restaurant based meal at £7.50 for a Tikka Masala plus naan £2.50 and rice £2.50. While I understand businesses must make profits they must also recognise repeat custom is due to high standards. Sorry Shuma but an offer to ensure next time meal will be better is not good enough, I’m a customer who doesn’t want to take the risk after spending money on an inedible meal

So weve been coming here for the last 10 years but the last 5 times (roughly) we have been thoroughly disappointed. So tonight our chips were like cardboard, literally squeek on your teeth kind of feeling, masala had no flavour, it used to be really nice, nice red colour last few times its been orange with not much flavour. Onto the poppadoms which are my favourite but again last few times theyve been stale, from previous experience of working in a fast food industry iknow for a fact they are not fresh and not even made yesterday, i tried to break it and it just bent didnt even break. The rice was nice which isnt hard and the keemanam was average, normally has more filling but we will take that as a loss, overall i would not recommend to eat from here, not sure if its been taken over by someone else but its definitely gone down hill, thats my shuma bulti days over! :(

Ordered a takeaway for the family. Sat down to eat my curry and realised it wasn't what I ordered.(I like a spicy dish). I rang the restaurant to ask if they had delivered the right dish.(curry had no flavour or spice at all) was informed they had delivered the wrong order and would deliver the correct dish shortly. I put the original order in the bin whilst awaiting the new delivery. I received a phone call shortly after to say they could not deliver a replacement because they were busy. They did offer a free curry next time I ordered.(I have ordered multiple times from Shuma balti over the last 15 years). For me this wasn't exceptable as I was wanting to eat now. I asked for a refund if they could not deliver but was informed that I needed to return the previous delivered dish. I informed them that I had placed it in the bin. At this point they became really rude and informed me that they could not correct there mistake and that it was my fault. I was also told that it was a nice curry that was delivered and I should accept what was delivered. I don't normally leave bad reviews. Everyone makes mistakes. For me it was the attitude after, the customer experience for me was the worst I have ever had.

Always on time great takeaway restaurant. Large tasty portions with a few surprise dishes. Great value Unlike some takeaways each dish is individual and very different.

Lovely food, great service and quick delivery We’ve ordered previously and have always been more than happy with our food

Had a fantastic meal delivered last night.. Ordered online at 8.30 pm delivered by 9.00 pm as promised. Papadoms, Chicken chat, Special biriani, Keema nan were divine...£14 delivered great stuff Shuma best Indian I have had in a long time.. And tbf Ive always Found Shuma to be good

Had a delivery tonight, waited 45 mins (not bad) to then find out the curry had no taste to it whatsoever, chips were cold, naan bread was BLACK burnt. And the poppadoms were stale. Not very happy. If we were eating in I would’ve refused to pay. Would appreciate some sort of refund.

Always consistent, beautiful tasty food and great value!

The chicken korma was very watery, not brilliant. But still enjoyed the rest

We are in Stafford for the weekend clearing a house for a deceased relative and we chose this delivery service from its reviews on here. The delivery was speedy and the food is delicious- we wish this was in our area. We’d give it five stars

Yet again, great curry as always & delivered w5 mins early which was good because I was staving!

1 hour 25 delivery time. Food extremely cold. Korma very watery. Balti too oily to eat. Wouldn’t order again.

Took 1hour. 30 mins for delivery to happen not impressed at all! Food very greasy

The food was excellent, we'll be using Shuma Balti again.

Absolutely brilliant ! This is the second time we have had from here and both times it has been good quality. The Pathia and Murgh Masala is lovely.... good keema too - top draw thank you guys

Fantastic all round, will definitely be ordering again.

Best Indian takeaway in Stafford 5 star !!!

One of the best curries I've ever had, and an unusual one too - Badami (peanut dish). Thanks :-)

I ordered three different prawn dishes that tasted identical to each other. Spice was bland and lacked flavour. Unfortunately no further orders will be made at this establishment.

Although the food was delivered 45 mins earlier than the time we ordered. The food was very tasty and hot.

It’s was 1 1/2 hour late all food was so cold had to microwave it all and I would of been better of with a ready meal from the supermarket. The delivery driver was very confrontational and very unprofessional and rude

The food was the worst Indian food we’ve ever eaten. It was flavourless. The rice was dry and tasteless. We couldn’t eat much of it at all.

The meal arrived at 8.25 which was 3 hours after we ordered it. It was cold and the naan bread was missing.

Ordered at 6.30pm delivered just before 10pm!! 2 meals were not what was ordered, missing naan bread, and what we did receive was stone cold. What a waste of £44

The food was excellent. I'm looking forward to my next Shuma experience. As I didn't have an account with Shuma, I suppose it delayed matters having to set it up. It would have been helpful to pay by card over the phone. However the meal arrived earlier than the stated time on the website, the staff were very pleasant and helpful, an altogether nice experience. Many thanks

Excellent food as always thank you

Meal was excellent had to wait a while but was expecting that due to being Friday night and lock down but it still came 30 minutes before it should have which was nice surprise would definitely recommend as one of the best curry take aways in Stafford if not the best 5*

The food was fine. I booked the meal online and asked for delivery at 7.30pm, Shuma Balti came back with 8pm. The meal arrived at 6.30pm.

Food was over an hour and a half late, arrived cold and greasy. I had previously called asking for a refund and was told it was on it's way and hung up refusing to refund me, still 40 minutes later and it hadn't arrived and still no refund either.

My order was delivered a day early. The food was extremely greasy, not nice at all.

Forgot the chips but it’s ok I love the food here :)

Wouldn't recommend, most of food was cold or overcooked, naan bread was hard and tasted like leather, onion bhagi was burnt to a crisp, chips and rice were freezing, after spending almost £40 most of it all went in the bin, not happy at all

Food needed 2minutes in the microwave but very tasty. Will order again.

But 2 dishes missing 2 hours later it arrived

We placed our order having never have eaten with shimla Balti before. We were given a delivery time of 7:20 1hr wait however the food didn't arrive until 8:30. We understand it's a difficult time so we did expect this. We delved into the popadoms and the chutneys which we ordered and were really nice. We were also surprised at how good the currys were; very flavoursome. Would we order again? Yes, the meal was lovely and next time we would try something new too.

So order placed when opened @ 17:30. Expected delivery was around 18:30 but then got delayed and was told 19:10 19:18 still not arrived, was finally delivered at 19:35. But when checked the order they did a chicken curry instead of Quorn.

Appreciate these are difficult & busy times for the industry but I ordered at 7.30, est del time was 9.10, I received at 9.30 saying it was going to be around 40 mins (no issue), I then at 10.30 onwards tried to call the same number with no answer. The food turned up minus chips & luke warm at midnight (!!) with a minimal apology only

The food was wonderful. Great portions and amazing quality.

Food was late and the quality was really poor, I ordered scampi and a prawn curry, they are not prawns they’re shrimps!! I’ve never seen scampi so small in all my life, I even phoned to see where it was because I thought it was just batter scrappings!

Meal arrived late, which meant everything was cold. We just could not eat it, very disappointed.

Food was cold we had to reheat

Not the nicest madras I have ever had, but not the worst. Cheese naan didn't have much cheese at all, more like a plain naan with a smidge of cheese dropped on.. but I was hungry, so ate most of it..

Almost 2 hours late, we would have cancelled the order but they had marked it as complete on the system 1.5 hours before it was delivered. A JustEat representative said that was in contravention of the guidelines. When the food arrived it was cold and had missing items. I rang when it arrived to be told they didn't have any of the missing item, something not mentioned the other 3 times I called trying to chase the order. Absolutely abysmal.

Food was over an hour late. Ordered and paid for popadoms (which are complimentary at a lot of Indians) but didn’t receive them anyway. Food was also cold. Ordered Quorn in the sagwala which we didn’t get either. Pretty shocking all round. Would appreciate refund for the popadoms we didn’t get and compensation for the cold and late food.

I had to phone twice to find out where my food was. When it did arrive it was lukewarm. Will never use them again

AVOID THIS SHOCKING RESTAURANT AND IT'S TERRIBLE SERVICE. Our takeaway order was made just after 19.30 on Saturday night (incidentally after we'd waited an hour for another delivery from another restaurant, only for it to be cancelled). It did not arrive until after 11PM. That is OVER THREE AND A HALF HOURS LATE. The food that arrived was cold, watery, and completely flavourless. We had to add salt and spices ourselves to make the food even edible. Tried to call the restaurant 18 times over the course of the evening to chase up the order - they'd taken the phone off the hook so I couldn't speak to anyone. Requested money back; they agreed to a paltry £3 off the money I spent. Not even £1 for every hour I waited for their disgusting food. I would call and complain but, as I said, they've taken that option away too. We will never order from here again.

Ordered at 6.30, had an email to say curry would be delivered at 8.10. Nothing by 8.30, tried to call but phone off the hook. Curry finally arrived at 9.30 but we refused it. Have emailed to get a refund but don’t hold much hope.

Ordered at 21.30. Delivered at 00.30. I'd finished a 13.5 hr shift at hospital and CBA to cook. Website said 45 mins to 1 hr wait. Ideal while i showered did laundry etc. When order chased up (after the stated closing time), i was told 15-20 mins. Arrived an hour later. I have been given a £2 credit when i order next time. I understand they may be busy, but be honest about delivery time please. Food quality was very good but it did need a couple of minutes in the microwave.

Food was nice but a little cold. Chips were completely cold, had to put them in the oven to heat up.

One of the best Indian takeaways I have eaten! So much flavour and so fresh. Will be a regular place for us I feel

Placed an order @ 19.30 after a 10 hour shift as a key worker with a delivery time of 21.00 I thought but excessive but appreciate there probably busier then usual it turned up at 22.10 I wanted tea not a midnight snack!! Tried to call the restaurant a total of 26 times with the number constantly engaged. When the food did arrive the chips were stone cold it was literally like they took them out the freezer and forgot to cook them, the cheese naan I ordered didn’t have any cheese!! I understand we’re living in unprecedented times and with restaurants being closed more people will be ordering takeaways but surly if you can’t meet demand STOP taking orders won’t be ordering again!!

My food was 2hr 30mins late, it was cold and the naan bread was soggy, it wasn’t the right food I ordered either.

Ordered food just before 7pm food arrive at nearly 12pm. The food was lovely but a 5 hour wait is not acceptable.

Our food never turned up!!! We rang the restaurant about 40 times and no answer or call back! The restaurant confirmed the ordered and my payment went through! Not happy at all!!

Fantastic, amazing Indian takeaway

Outstanding as always yum yum YUM

Food was very tastey A little cold when delivered No complaints

3 hours later and still not arrived. I'm a&e staff. Tired after a tough shift and tired and didnt want to cook. On shift at 8am and need to go to bed.

We also had a bottle of coke missing

Ordered at 20.30 it is now 22.35 and still no food! Can’t contact restaurant phones constantly off the hook, absolute joke

Rang 15 mins after due time told it would be 10 mins 40 mins later, still waiting. Line constantly engaged so can't even cancel the order. It's now nearly bed time..

Arrived 3 hours after ordering . Popadoms burnt and inedible. Food cold and bland. Is now all in the bin where it belongs. The worst Indian food I have ever eaten

Cold and mild. Not good, sorry!

Absolutely shocking customer service, I had to drive there myself to collect my food, and got home and the food was cold and the sauce smells gone off, never ordering from here again

Never received my order, after waiting over 2 hours

Ordered and told delivery for 9:25pm. Rang to chase at 9:45pm..told driver had left and was on way to us. Still nothing by 10:15pm and page updated to show delivery delayed until 10:35pm. Now 10:56pm and still nothing. Rang and requested refund. Argumentative on phone.

Came late and cold! I have requested for my money back I’m not happy at all

Still waiting for food...3 and a quarter hours after placing my order

Fab food, great quality and really tasty.

Received food after 2 hours. Food cold, Curry’s very bland and chips soggy. Won’t return and wouldn’t recommend. Much nicer places in Stafford.

Poor experience last night despite previous orders being good. Order took 1hr 40 mins to arrive and was incomplete. It was also cold, contacted restaurant and they said missing items would be sent. As expected, they didn't arrive. Won't order from again.

Appreciate we are living in tough times - But waiting 2.5 hours for a curry which in the end my parter actually went to the curry house to chase up is not acceptable. Their phone lines were engaged all night. The food itself was NOT a naga which I ordered it was just tomato sauce and chicken. Worst curry I’ve ever had! (He was informed if he didn’t turn up we wouldn’t have received our order) If you can’t cope with orders you shouldn’t be accepting them.

Never. Ever. Again. Despite the Just Eat app saying that the food had arrived, it hadn't. It didn't arrive until 10pm. I placed the order at 6:30pm. That is not good enough. The takeaway store were taking too many orders. The food was cold and barely edible when it did arrive. The only nice thing was the poppadoms... and if an Indian takeaway can't get those right they are in serious trouble. Would never use them again. Horrendous!

The order is wrong even after being 1 hour and 15 minutes late. I asked for two mushroom pilau rices only when it came one was vegetable. I ordered an onion bhaji and they sent meat samosa and it's freezing cold this is by far the worst take away I have ever ordered and I recommend that people do not use this restaurant I'm appalled to say the least.

I have always been a regular to shuma, but over the past 2 weeks their quality and delivery has gone down! Tonight I ordered a meal on line and paid by card, and had to wait 3 hours for its delivery, I kept trying to...

Our food should have arrived at 9.05pm (which was bad enough in the first place, as we ordered at 7.30pm). It’s now 22.50 and our food is still not here. Worse than that, the restaurant have taken the phone off the hook and been uncontactable all night. Just Eat have been just as bad - they won’t let me cancel my order. Whenever I try to complain, they put me in a queue of people, which goes back up to 30+ people, whenever the queue drops below 15 people. What an absolute joke. Horrendous customer service. Bunch of liars - avoid at all costs.

I fully understand that in this current circumstance it’s a very difficult time! But to order food and it takes over 3 hours, couldn’t get hold of resturant o cancel and spent over an hour to get through for no answer! The estimated delivery changed to last time 9.10 for it to be delivered at gone past 10, with parts missing! Nice food but poor service

First timer found ordering and paying process good with the food equally acceptable.

Food didn’t arrive. Ate something else.

No delivery received and no answer from the restaurant....

Where’s my food? Ordered 4 hours ago and it’s not here. I want a full refund and my curry!!!

It never came, ignored request for money back. Their phone doesn’t ring. Tried over 100 times. How do we get our money back?

Appalling service from Shuma and Justeat. Takeaway still hasn’t arrived, 3hrs later, despite the website saying it’s been delivered. No one available to speak to from Shuma or Justeat. Definitely won’t be ordering again.

Ordered this evening via Just Eat. I'm now closing in on 4 hours after the order was taken and I still have no food. They have taken the phone off the hook, so are refusing to deal with this issue! Outrageous!

Was about 90 mins late. Had to chase it twice. Offered 2 pound off on a 70 pound order and that was credit on my Just Eat account. Realise things are challenging at the moment but the restaurant should have kept us informed and didn't. Would have cancelled had we had the chance. First and last time using Just Eat and this takeaway.

Starter, chips and naan were stone cold, had to reheat. Curries and rice were fine. Delivery was late but food was nice after being warmed up.

Though a bit late the food was lovely and the taster menu is a great way to have your usual curry and try one other, great value!. Thanks guys and stay well.

The food were cold when it got here and the peshwari nan bread is burnt, the curry was not cooked as before, bland and tasteless.

Food turned up nearly 45 mins late and was cold. Rubbish

After placing a pre- order at 5pm our food eventually arrived at 19.10 after putting in a phone call to the restaurant. When it arrived some of it was hot, some luke warm. Unfortunately the curry was extremely bland. The only reason the food was not sent back is because my children were waiting to eat and we didn't have another 2 hours to wait for a replacement

Had the light meal for 2 delivered. We chose the tikka Korma and the tikka bhuna. There was LOADS of food, considering it was half size portions. Delicious. Piping hot. We'll fine an it off today! 😂😂

Amazing food n good value for money definitely my favourite Indian now, won’t order from anywhere else