Shrewsbury Eats in Shropshire - Phone Number, Reservations, Reviews

Always on time. Very helpful and courteous when I make a mistake.

I live right in the sticks with no shops and I'm disabled so it's hard when I run out of things but I found these yesterday and they have been amazing I got a food takeaway and then I had a shop delivery it was cheap and they were so quick with delivery the drivers are very polite and they are very quick with replying to any questions and the app is great to track your orders definitely would recommend them

Just the best delivery company. Very very fast with my orders, communicating with me.Many thanks to all.

Great service. Restaurant forgot drinks and Shrewsbury Eats sent a driver straight back there to redeliver despite us being about 6 miles out of town. Very helpful, courteous and prompt

Always use shrewsbury eats , the service is always good and on the rare occasion something isn't as it should be due to the business dealing with the order , they are happy to deal with it.

Food took almost 2 hours and then when it arrived they gave me the wrong order! (Which was cold) Almost an hour later they delivered the right food which was cold and some of my order was missing! Blaming the restaurant when the first time was their deliveries fault. When speaking to them on the phone they laughed! Extremely rude. When talking in online chat they put sarcastic smiley faces too. Rang the restaurant who said they are happy to offer full refund but Shrewsbury says are claiming they haven’t heard from them. This is the second time we’ve had an issue with them as the last time we order our food came cold too

Such a good delivery company. They take such good care of my food and consistently on time. Highly recommend them and far more reliable that delivery alternatives such as just eat and deliveroo.

Joke of a company, delivery driver never arrived with food. Told we were lying several times by customer service until we pointed we had camera evidence no one had turned up. Then we were told driver went to wrong address. Now got to wait a week for a refund. Food in the first place was already nearly 2 hours late!

Order never turned up at being over an hour late, told it was confirmed with driver it was definitely delivered to our address several times until we told them we have a front door camera,Proceeded to back track and say it was delivered to wrong address, worst food delivery service out there!!

Corking delivery service! Would recommend to anybody in Shrewsbury. Much better service than Justeat to name but one.

Just had a delivery through them. Not all food arrived as ordered now have a person left without their food. Not ideal.

Customer support isn't great. Got in touch with live chat today (3/6/2023), because I was missing an item from my order. While I appreciate this was likely the restaurant's fault, the support rep on live chat was very poor at communicating. They said they were contacting the restaurant, and I was then left waiting for 30+ minutes with no status updates, before they finally let me know that my missing food is on the way. Ultimately, they got the issue sorted, for which I am thankful, but having a support rep go quiet for half an hour on a live chat and leaving me wondering if anything is even happening? Not great.

I like that you can get through to them easily. I had an order delivered late and was cold. Think that was the fault of the restaurant. Shrewsbury Eats did chase it up for me.

Excellent customer service, both with orders received and a cancellation I needed to make, thank you :)

Just called restaurant to enquire about our order. Foods been ready since 5:30. Its now 6:15 and its still not been collected. Very disappointed and wont be using again

One of the kids packs was missing from my subway order, they usually offer a refund but Kelsey from Shrewsbury eats on the evening shift 13/04/21 really did go above and beyond to keep my autistic child happy and instead of the usual refund, she arranged for fresh food to be delivered straight away. Too many people make complaints not enough gratitude these days. Thankyou Kelsey!

Had quite a few deliveries with Shrewsbury Eats and can’t complain at all. Drivers are lovely. Always been on time too. And food arrives hot.

Great company and service, glad to be working with a local provider.

They are very slow :( Luckily we don't order anything hot from them - I never would for this reason. The driver's are okay though once the item gets delivered