Shimlas Halifax in Calderdale

**Review:** Came in tonight with friends, expecting a nice evening, but what we experienced was beyond disappointing—it was downright appalling. From the moment we walked in, a foul stench from the toilets filled the air. The bathroom doors were left wide open as the staff kept going in and out, letting the stench waft through the restaurant. We politely asked them to close the doors, hoping to make the place bearable, but it felt like no one cared. When our food finally arrived, things somehow got worse. My friend ordered a lamb curry, expecting a proper meal. Instead, he was served a bowl that was half-filled with nothing but bones. He tried to eat what little was edible, but understandably left most of it untouched. Before leaving, he decided to share this feedback with the staff—after all, we were paying good money for this. But when he brought it up, the staff just stared at him blankly. Not a single word. No apology, no acknowledgment. Just cold, dismissive silence. My friend was so disgusted he walked out. I stayed back to try to get at least some kind of response, hoping they’d recognize their mistake. I asked them, "How can you not even apologize to a customer when you clearly know you've done something wrong?" To my shock, they told me it was their *first complaint*, and they simply "didn't know what to say." How is it possible for a business to be so clueless about basic customer service? They admitted, without hesitation, that the dish should never have been half bones. But even with this admission, they still refused to apologize, let alone offer any kind of compensation. At this point, their behavior bordered on rude and utterly oblivious. Another customer nearby looked on in disgust at the sheer lack of professionalism and basic decency. This place not only has serious hygiene issues, but also seems incapable of treating people with even a shred of respect. We’ll never be coming back here, and I’d warn anyone else to think twice before stepping foot in this establishment.

I came in with family and got the stir fry chicken donor and chips. It was stale the chicken sauce was so bad it wasn’t even edible. I have had it before and it was very (see photo on right) but when I most recently went down it was so bad that even my kids refused to touch it (see photo on the left) I tried messaging Shimlas Halifax on instagram so many times but they don’t accept you invite, probably because they’re scared to reply to customers!! Shocking food and service!! Edit. The management replied and offered me the whole meal again on the house. I went today and the food was really nice, fresh and delicious. Service was great overall. Will definitely be going again.

Dynamite chicken and dynamite prawn dishes were tantalisingly delicious tonight. The chef, Imran, was extremely attentive and even came out to ask if the food was okay!

Just buy my food from here , such an amazing atmosphere and the food is pretty good. Moreover, the front man who takes order to the customer is really very well trained God bless him . From my side I will rate it 5 out of 5 and recommend you all this amazing and clean restaurant.

Amazing food masha Allah so tasty 😋 yami maza aa geya

As you can see we ordered few listing's on the menu all I can say food was 👍 👌

First time eating here today and we will be back food was lovely and filling :)

Everytime I eat this place I be sick straight after it is horrible food very scruffy in back

Everything here is fantastic .great customer service.

My go to for food In Halifax, amazing food and service and a big thank you to bostan for getting my order out so quick and making sure quality is 10/10 !!

Thanks bostan lovely service like always

Great workers but was served by boston and he was really respectful

Beautiful place to eat and brilliant service by Bostan really liked this will be coming back.

Best place In Halifax thanks boston

Just went and collected my food, amazing customer service from Boston. Would definitely recommend.

The best chicken jalfrezi I've ever had and the mixed kebab was beautiful too I will definitely be backv

Good service very good food Staff was very polite.

Mashallah... Excellent food and was served by boston will bee back

Hero was amazing service and great food thanks chefs.

Thank you Boston for your hospitality

Thank you so much Boston.It was a great meal👍👍

Thank you Boston food was good 👍👍👍👍👍

Perfect food and service from Boston the manager

Best experience in a takeaway so far thanks bostan

Stuff are really nice and helpful! Hero was very kind to us! Food is awesome!

The Halifax branch food was horrible and disgusting. Chicken donor was left over from yesterday and it was completely cold . Will never visit again .

Totally disgusted ordered chicken doner with fries. when I received order it was cold Not even warm enough to eat like they just put it into the tray and here you go.

Paid £7.99 for a fish masala. This is what I got. Staff told me that's the standard size of portion. So will not be using them again. If that the standards sadly.

First time eating in at Shimlas Halifax kind staff lovely fresh hot food will recommend and will be coming again. Good service by Bostan

Ordered praws and is soooo spicy that can’t eat it they same on the food that I should wrote something on the instructions but I ordered it through uber eats and it was no options saying if I wanted it spicy or no. Spent £11 on this I can’t even eat joke!!!!

Ma sha Allah excellent customer srvice from Hero!!!

Rubbish service.pay so much and wait for over45 mins.terrible

was very good service staff gave excellent service hero was very good and helpful would defo recommend

Food was just lovely and portion was good👍 Service was also excellent 👌

I ordered chicken donner that was just amazing and saucy and dynamite wings also very crunchy altogether it was worth it✌🏼

One of the standout dishes that deserves special mention is the Chicken Donor. This delectable creation is a symphony of flavors and textures, featuring succulent pieces of chicken marinated to perfection and expertly grilled to achieve a tantalizing char. Served with fragrant rice and a medley of fresh vegetables, every bite is a burst of savory goodness that will leave you craving for more. The staff is attentive, knowledgeable, and always ready to cater to your every need, ensuring that your dining experience is nothing short of extraordinary. In conclusion, shimla restaurant is a culinary gem that stands out for its exceptional cuisine, impeccable service, and inviting ambiance. Whether you're a seasoned food enthusiast or a casual diner looking for an extraordinary dining experience, Restaurant promises to exceed your expectations and leave you longing for your next visit.

Ordered on the phone for collection, got home and was missing chips. When I rang back they did not offer to drop the missed item off and I had to go back to collect. They offered 2 drinks for free for the inconvenience and would not offer anything more substantial after wasting my time and money. Real shame, food is generally quite nice but is pricey and have to say the Bradford branch food is better.

Usually the food is good but today unfortunately the salad was rotten. Just look at the picture. How is this acceptable to put on someone's food? Been a regular customer here but I feel like the standards are slipping slowly. Luckily I asked for sauces separate so I was able to scrape off the salad but imagine if I got it all mixed in. Disgusting.

If you want to eat the best chicken donner in the uk then try Shimlas, Out of all the branches Halifax is the best, the food is excellent an the team behind the counter are absolutely amazing! Massive thanks to the uncle that cuts the donner in the back! You are what makes me drive from Bradford to Halifax for the food , Excellent food lads are amazing too

I have ordered today as takeaway from shimlas and requested to be served hot and fresh …they have not only followed the instructions also called me back to inform that my food is ready….absolutely thank you to Rohaan who provided great customer service ..absolutely will recommend shimlas Halifax.

I have been a customer of Shimla’s Bradford for 20+ years and Shimla’s Halifax since they opened their branch. Their food and service are consistently outstanding. For any aspiring hospitality business people wishing to gain an insight into how a succesful business is run, look no further. Thank you Shimla’s. Forvever, be you.

Top class service from Bostan food was delicious

Boston you was so helpful thanks

Very good service from bostan ❤️

Great help and quick service from Bostan will be coming here again 👍

Went in for a quick bite and had seekhs with naan. Not bad and freshly made.

First time we ordered a take away. The chicken masala was to die for. Nice and clean great service. 5 stars from us. Will definitely be ordering again.

Not a good place for families. Very rude staff.

Food was amazing. Service also👌

Chicken donner and tikka very best, I recommend chicken donner,

Great service from Malik and uzair harsh! Food was amazing and fresh

Top tier food place. Customer for years

Nice food and great service, chicken donner special

I had a fantastic experience with the Shimlas Halifax team, particularly Malik Uzair and Harsh. Their exceptional service and warm hospitality made my visit truly enjoyable. They were attentive, knowledgeable, and went above and beyond to ensure my satisfaction. I highly recommend their team for a wonderful dining experience. SHIMLAS HALIFAX WILL NOT BE THE SAME WITHOUT THEM!!

Very nice food and good customer service

Fantastic food would recomend shimlas staff exsalant service staff verry nice will go again soon

Malik Uzair, excellent service. very neat & clean looking delicious chicken donar, soft naan, all good

Chicken donner and seeks kebab Was best, malic uzair served us, very friendly and professionally, thanks see u soon

Malik uzair was the best..good atmosphere awesome service

The service and food at Shimlas Halifax is allways exceptional. Great staff members including Malik Uzair who make an effort with customers. Keep up the good work.

Today I came to eat at shimlas halifax, the food was absolutely amazing like always. We got the Don box and we got chicken Donner with chips. The portions were spot on. We were served by Malik Uzair. He was really helpful and his customer service was brilliant. He made sure we had a good experience at shimla halifax. Would definitely be back.

Really high quality food. Better to use for a takeaway as the dine in option has lack of atmosphere.

Best shimlas we have tried - the Halifax one. Yummy food and so quick. Shout out to Malik Uzair for a great customer service. Very friendly and professional. Thank you for a good experience! We will definitely cone again.

Best customer services by ani and stubby thank u soo much the food was amazing

Nice 👌 food good taste 😋..v good 👍 customer service

Excellent customer service by Esa

Esa had brilliant customer service and a polite young man 10/10 food must try!!

After long time had meal at Shimlas. Chicken doner has been my favourite for 20 years. It was so satisfaction. Excellent hospitality by Ronal Bro and Pravez( at reception).

Delicious and quality food. Great service by all the staffs.

Always great tasting food, chicken donner is a must and the chicken pakoras too. Great for families wanting tasty food and a child friendly atmosphere. Alishba looked after us and she was helpful and friendly.

Absolutely amazing food and even better customer service was spot on by Alishba. Very friendly and helpful. Food was delicious as always.

I have visited several times, and the food has consistently been of great quality.

Very good service from sabie nice and fresh food

Nice staff and good customer service by the manager Mr. Harsh Joshi.

Fast service food was fresh staff told me kebabs will be 25 mins appreciated that rather than waiting

Great customer service from esa highly recommend always great time and everything on point

Our recent company dinner at Shimlas was exceptional. The inviting ambiance, exquisite food, and attentive service created a memorable evening of connection and camaraderie. Highly recommended!

Great customer service from ESA would definitely recommend

Served by esa whos always a lovely lad when I go in. Great service and always working hard

Food was lovely and excellent customer service by Esa

Great service by a young lad called esa highly recommend this place best chicken donner in town couldn’t be happier

I've been a loyal customer of Shimlas for a while now, and their dedication to organic products is truly commendable. The variety they offer is impressive, and I appreciate that I can trust the source of my groceries. The only reason I'm not giving 5 stars is occasionally the prices can be a bit steep. But the freshness and quality definitely make it worth it.

Great food! Friendly staff! Highly recommend!

Best staff - harsh on desk was really helpful Must try donar kabab.

Esa is a smashing lad very helpful and a joy to come and dine at the halifax branch even though we have a branch in keighley

Really good food friendly staff

Esa gave us brilliant service Lovely food

Respect to Esa, Great service, thank you

Ordered the dynamite chicken sandwich and it was really nice. The staff were really accommodating with my 3 year olds odd requests (sandwich bread with no filling and lots of cucumber slices). Thank you so much.

Alisha was very helpful &polite Very good food&freshly cooked

food was delicious, the place was very clean and staff were very kind

went there and was served by esa and he made sure everything was perfect would recommend.

served by esa he was a lovely boy very respectful and the food was nice great atmosphere!

Great service by Esa on front always has a smile on his face, very professional and food was amazing at Shimla’s Halifax. Keep it up boys

Great service by Esa, food was absolutely amazing and had a good laugh!

Delicious food and the best customer service, Special thanks to manager Harsh and the team Shimlas Halifax, definitely visit again.

Fantastic service, really helpful staff especially nageena very helpful and fast delivery! Highly recommended!

Great food couldn’t be happier sat in and ate the staff came up and checked up on me multiple times during my meal the chicken donner was fresh and juicy great customer service by harsh and esa would definitely recommend

Food was very tasty! The staff are welcoming and polite.

I had Dine in today..... Awesome food taste and best in house service so far experience in Halifax......