Shawarma Shack Cov in Coventry

Service was great and meat was alright but really wasn't a fan of the week-old lettuce. It's time to let it go guys.

I have always been a regular customer but I feel very sad to say that their quality of the food and the service of the food has significantly gone bad. I orders a felafel wrap meal specifically mentioned sauces, but received on separate wrap of felafel and separated paper packet with fries. No Pickels no sauce nothing. They expect me to eat the wrap and fries dry without any kind of sauces, the fires are also cold as stone. I am not an animal that they can send me anything and expect me to eat it ! Sorry but I have paid for this crap that you have sent. On calling and complaing about the issue they did not expect their mistake and instead said it is what it is we give it like that. I m really sorry but being a regular customer this is very disappointing.

Great shawarma Taste , Highly recommended 🫣

Been with friends and had a great experience we enjoyed a lot.

Went with friends it was very nice experience great staff 👍 great hospitality OMG I love this!!! I will come back soon

I ordered a chicken wrap takeaway, I think they gave me lamb instead of chicken, had to throw it away , really disappointed ☹️

Amazing shawarma platter. Food quality and taste is amazing and the serving quantity is more than enough. Very courteous staff members.

The food was not bad; however, I found a small stone in the rice🤦, which was concerning. Kindly ensure thorough quality checks in the future to prevent similar incidents. Thank you.

Always go in for a quick lunch can’t go wrong, shwarma and chips always good to go. Recommended it for shwarma

I watched the guy who served me use his oily gloves to use the cash register, handle the dirty card machine (can you imagine how many dirty hands use that thing!!) after it was malfunctioning and he held the whole machine with his oily gloves 🤢, touching other staff on their back, fist bumping a customer’s bare hands while still wearing his oily gloves then handling food with the same oily gloves!! So disgusting and unhygienic i didn’t eat what I ordered. What’s the point of wearing gloves if you’re touching everything dirty and handling food at the same time!!!!! Will not be ordering from here again! Revolted

Salty Shawarma, pickle quality is pathetic, price is reasonable for the meal in city centre but nothing good except warm service

Dined here tonight and did it fill me up, the meats were juicy and succulent paired with the various sauces made it absolutely delicious, the gents behind the counter worked with synergy and offered great customer service. If you're in Coventry this is the spot to hit up for that hearty fix or authentic shawarma.

I came to Shawarma Shack on Sunday morning and the place, atmosphere, customer service was spectacular. The young black lady at the till was lovely and made sure I was well taken care of, whilst the young man with a beard had my food made extremely quickly. I have recommended this place to my friends.

I had a really terrible experience at shawarma shack Coventry today, the black lady lacks good customer service, she is so arrogant and always acting like she’s ashamed of her job and not confident, despite saying my order, she keeps asking me for same order I have said several times, she was even shouting at me and threw the drink at me over the opened food on the counter almost breaking the counter glass and walked off, even the other colleague that took over couldn’t even apologize when giving me my order, I wanted to ask for refund and not accept the order because of the rude attitude from your staff, I just didn’t want to cause a scene there, I am a regular customer and I expected better, I am never patronizing again, terrible customer services, I am black as well so it is not a targeted comment, other customers there saw this arrogance and rudeness, I just tried to be calm to avoid driving off other customers, check your CCTV to confirm, she is not good for your business, she is not proud of her job, terrible staff will make you lack customers retention.

The African black girl with glasses is so rude to customers, my first time here and I saw how she thrown drink at a customer, I got frightened, worst customer service ever seen

Great shwarma, £5,50 for a pretty thin wrap, but definitely the best ingredients in the area. Wouldn't recommend dine-in, as the interior is quite cramped.

One of the best shawarma restaurants in Uk

I ordered a meat box with fries and salad on the side. The person serving me forgot to provide the salad so I had to go back and ask for it. When I came back I saw they also didn’t give any cutlery so I went back again and asked for a fork when the server was super annoyed and told me “you ask too much”. Better shawarma and service can be found all over Coventry.

Went with the kids. We have ordered Chicken Shawarma box it comes with French fries. All food is Halal .Also you can get a nice roasted chicken and other things like mozzarella sticks, humus, salads Very clean and well arranged place, also really busy.In these days mostly take aways don't care about cleanliness, but here everything is clean ap to high standard. Boys who works there are very welcoming and trying to do their best to keep you happy with your order.Place is really busy. Food was perfectly prepared and was really tasty.Well ✔️👍done.Next time if I visit Coventry will go there again. I have scored service as 5 stars for the male staff, (girl which was taking orders yesterday don't deserve it, she needs to change her attitude towards customer)

Una cena terrible fue hoy cuando probé este restaurante por primera vez. Fui allí con mi mejor amigo para probar la comida. Pedí dos Shawarma, uno con pollo y patatas fritas y el segundo con carne y ensalada. En primer lugar vinieron los dos con patatas fritas, no dije nada porque su orden error. Luego vino la parte horrible cuando probé la comida, estaba muy seca, salada y aceitosa. Solo terminé la comida porque no quiero que se tire a la basura ya que va en contra de mis principios. Después de terminar la comida fui a uno de los empleados y traté de hablar con él con respecto a la calidad de la comida, insistió en que la comida era genial y el problema estaba en mí No disfruté de la comida o el ambiente del restaurante, definitivamente no volveré de nuevo y no lo recomiendo

Meat really nice and good portion of food

The food here is always fresh and really nice. I had a bad experience with another shawarma place in Cov and it put me off shawarma for a long time but Shawarma Shack changed this. I’ve probably tried most items on their menu now 😂 but my favourite is their mixed shawarma wrap and broasted chicken. These are both always 10/10. The broast is definitely one to try, it has some serious crunch to it and full of flavour. I love that it’s the type of place you can get food for your lunch or dinner.

The foo was really nice and the staff was really nice and gave us free dirnk and they were trying to not take money and and all the shop was clean

Not enough food for the price too many oil filled potatoe chips with little meat

bad service and very rude staff , i never come back

Shiit staf shiit service , First, once and never again. , had to wait 25 min just for a shawarma wrapp, despite being late to train , and the yellow guy is very rude he don’t now how to speak with costumers

Have been craving proper Shawerma (Syrian style) for few weeks. Found about Shawerma Shack from Google and decided to visit with my daughters. I can confirm that this the best Shawerma I had outside the Middle East (I have tried so many places in Birmingham, London, Manchester, and Wales). The chef is from Syria and had kept to the traditional way of preparing and serving Shawerma. I can't wait to visit again for Broasted (Fried) chicken and crinkly chips. Definitely worth the 30 min detour 😁

Food was cold and not too nice tbh

We asked for two cheesy chips for my little nephew and my girlfirend but they gave us peri peri chips so they was careless

The service is quick and excellent. Especially Mansi. Nice customer service

Had Their wrap , mixed one , food was really good ! Fresh and tasty. Any one in city centre wants to try something different apart form those deep fried ! Go for it !! Highly recommend

The food is delicious and the service is great. But they need more workers to serve customers faster.

Most authentic syrian food outside of the Levant, shawarma is made with authentic taste and with saj bread and the toum is made in house. The broasted chicken is the best I’ve had in europe, and the rotisserie chicken is juicy. The crinkle fries are delicious and the pickles are fresh pickles, with no old taste. Everything I have tried on their menu is delicious, all ingredients are fresh and the quality of the food is restaurant quality. A true representation of Syrians both in the excellent hospitality and in the food.

Lovely shawarma 🔥 exceptional service form Taha!!!

Ordered their chicken shawarma meals and it was the worst meal we have had in a while. The fries were soggy, shawarma was so salty that you could not tasty any other flavour, chicken within wasn’t fresh. All said, such a huge disappointment. Ordered seeing the good reviews here but their food wasn’t even barely decent.

Today I visited Shawarma Shack in Coventry and tried their chicken wrap. It was absolutely delightful and packed with flavor. The seasoning was spot on, offering a perfect balance that was both satisfying and delicious. One of the standout aspects was how they cut the wrap into smaller pieces, which made it incredibly easy and convenient to eat. The atmosphere at Shawarma Shack was warm and inviting, and the service was top-notch. The staff were friendly and attentive, ensuring a pleasant dining experience. I also appreciated the generous portion size, which made the meal even more enjoyable. Overall, I had a fantastic time at Shawarma Shack and will definitely be coming back. Highly recommended! Oh and the fries… no words 😋

Pretty good but could care more

Tenían una opción especial, comidas mixtas comprar una y conseguir una gratis. Dieron las bebidas equivocadas y se perdieron los complementos pagados para el chile, etc. He estado aquí un par de veces, esperando que mejorara sin embargo el shawarma es bastante duro y el pan que utilizaron para la envoltura tiene una consistencia extraña. Necesitan cambiar lo que están usando.

It was amazing service was great food was delicious thank you

The best in Coventry with no doubt 😍😍😍!!

Really number one in the UK Best restaurant ever

Best shawrma in the uk excellent customer service and very good portions, great food

Amazing customer service, very friendly environment and the food is just finger licking good. Hands down, the best shawarma in Coventry.

My Go to shawarma spot , authentic shawarma . Tasty one , I would recommend anyone to go the spot , has to say the peoples there are also very Nice peoples .

I had a shawarma wrap and it was cooked perfectly and prepared and taste was mouth melting. I was extremely happy to eat such a delicious shawarma . I would love to give 5 stars to the team for delivering the best shawarma in the Coventry and their warm hospitality. Kudos to the entire team .

THE FOOD IS LITERALLY AMAZING NOTHING CAN BEAT THIS IM ABSOLUTELY AMAZER BY HOW GOOD THE FOOD IS!!!!!!!!

Excellent food and service. The best shawarma in the UK

The food and service are amazing

A very elegant restaurant. very delicious food and great service 😍😋

Very good food,nice customer service.

This is one of the worst shawarma and falafel in West Midlands. Omg we vomit after eating them food. The quality food zero. We bought different type foods but unfortunately nothing was fresh at all. The order came with missing items, honestly no way I recommend this place.

The food is delicious and worthwhile. Talal is very nice and patient guy to serve customer.

Best shawarma in country Very delicious food and good service

The best shawarma ever The best food I had in UK lovely stuf nice service

Quick service and friendly staff. Food is always on point and affordable.

I ordered chicken and meat shawarma, both were salty and no taste. I also ordered falafel unfortunately it was not fresh and the chips was old not even fresh.

The food there was amazing 10/10 ordered shawarma arabi and falafel with rice very good prices😍, staff were very friendly overall would recommend it 😍😍😍

I am always used to come in shawrama shack,the guys is awesome,very good manner,food quality is excellent, restaurant is always clean. I recommend everyone to come in Shawrma shack.

Sorted us out so well , went out of their way to make our event special and catered perfectly for it , with veg and gluten-free options and amazing sides alongside shawarma platters

We ordered shawarma platters for an event for our university isoc picnic and were incredibly impresssed with the price and service as well as size of portions. Not only did they deliver and ensure our dietary needs were met but Taha went the extra mile by helping us carry all the food to the location on time and fresh. Our guests really enjoyed the food (especially the falafel and chicken shawarma) accompanied by sauces, salads and drinks. We would definitely order with them again for a future event and recommend them to others.

Ordered sharwarma pitta. They gave me a bread roll instead and didn't tell me. I went back told them I ordered pitta they told me the bread roll is pitta (pitta is a flatbread)! Looking at photos I see they used to do actual pittas. They should say if substituting or run out of something. Refused refund just kept saying 'it is a pitta' and nothing else. Whilst meat and bread tasted nice for £5.50 very small portion, not much meat in roll (I had bites with none) and too much mayonaise (no choice of sauce), some salad would have been nice with meat, none given or offered. What a shame if they sold what was on menu and gave reasonable portions this place could be good as the food did taste ok.

Bad taste, dry chicken in the wrap, unnecessarily salty; akin to eating dry boiled chicken with a wrap. Not a good place, avoid if possible, very low value for money

One of the best shawarma place in the city

Not much space inside but best shawarma in the country

Thank you! The food was perfect!

Don't order thru food apps. None of the four sauces picked was present. Called in and was saying rubbish stuff. Will avoid ordering again

Unfortunately, I regret that. I got chicken with potatoes, mayonnaise and bread and paid £11 for it, but I didn't get it. However, it was only the chicken and it was very bad and the behavior of the two employees was very bad and I did not repeat the visit

Chicken wrap, no salad, no sauce ,and hardly any chicken waste of money

Just got mix box with chips. New packaging is really small tiny portion won't be going again. Shame. Foods banging

Asked for a shawarma box with salad was served a dump of chips and no salad in the most unappealing box. Yuck. Too much salt. Please avoid

Always been really good food and service has always been good. All staff are great especially the tall guy. Amazing!

This is one of the best places I have eaten from. Food is great as well as the customer service. I had an issue with my order which was promptly corrected by the restaurant even though it was no fault of theirs. Would definitely recommend to everyone!

Not worth it sorry needs extra care and cleaning

My god why is everything sooo dry. Especially the rotisserie chicken and chicken shwarma

Let’s start with hygiene. When you bring workers with no papers into the business, it is expected for the hygiene level to be poor. As they make your shawarma, the wrap gets put on every surface before it gets wrapped up… if you see the state of the surface at late times you’d be disgusted. One worker with spotty face has a thing for picking his nose ever so quickly. Quite experienced at that. They overload it with more salad than actual meat. Might as well call it a vegirama. Two months of being open they allowed card, but now to pay their workers and evade tax it is cash only now. They claim they don’t have a card reader… One of their workers was leading and the boss paid him in cash, I asked my friend who knew the boss and he told me that some of the workers don’t have documents to work legally. After hearing that I knew straight away this place is dodgy with just a nice front to hid their dirty money. No longer stepping foot into this place of modern day slavery and money laundering.

This was the best food and shawarma I've had.Everything was very delicious with decadent tastes. I would definitely recommend the lamb and chicken shawarma. It tastes very good like the food I used to have back in Syria. The staff were very kind and I have had no issues.

The best broasted and shawarma 👍

We had the worst experience with the cashier and he was the same one who prepared the food, he was very rude in a strange way! I would say very poor customer service, the food was average to good.

very tasty ,had the new falafel meal and was delicious I strongly recommend, the staff and the service are really outstanding every thing just amazing

Cosy restaurant, kind owner and staff and very clean Delicious dishes and new menu with falafel and broast chicken

The best shawarma in the UK! Shout out to chef Taha for the best service.

The anticipation for the food was high, but unfortunately, the experience fell short due to the poor quantity of meat in the shawarma. It felt more like consuming a saucy wrap, leaving me unsatisfied and questioning the value for money.

The service was really good but the shawerma wasn’t as good as I heard before trying it

A boy who I coach, his uncle runs this place and he kindly brought the attached image of food to our football session, Abdul was joking around with me that this would be the best take away food I have tried, and he was right, amazing tasty food, very fresh and full of flavour! Very friendly family and worth supporting a local business in Coventry!

ذهب مرة من قبل وكان الامر جيد لا انصح وبقوة في اخر مرة طلبت شاورمة مع رز ودجاج شواي ولا انصح احد ان يجربه معاملة سيء والطعام ناشف Went once before and it was good Until we went the last time we ordered shawarma with rice & grilled chicken, I do not advise anyone to try it. Bad treatment and dry food

I got food now 1st he came very late and my all food is cold the fries is to cold not happy with ur service and I need in box with sauce and salad but didt get 😡😡😡

Very nice food stuff are amazing and very clean

Girl serving food with the glove, I thought it is nice and clean but I sat and look at it … disgusting.. she is touching everything around with the same glove and wiping off the glove with other dirty hand.

The best food I try and the service professional and friendly. Hope every one try it

مطعم يقدم اكل حلال يفترض به أن يكون جيد في المعاملة لكن للاسف لم أتلقى الخدمة الجيدة

Such amazing food I'm honestly so shocked of how good it was the hygiene was really good aswell for the customer service everyone was really nice and welcoming there I definitely recommend going there

Lovely shawarma friendly staff and excellent prices, highly recommended

It's great. There is very good food and the restaurant is always in clean condition

Best shawarma ever wallah just wish they had more seating

Very nice food recommended and good stuff I been there l feel very welcoming and hospitality well done guy's amazing food

My uncle Tahari u have one of the best and famous shop ever in hole of UK عمي ابو صالح انت عندك واحد من أطيب و احسن شاورما في الملكه المتحده

Great service and delicious food 😘😘😘😘😘 The most important thing that caught my attention is that the restaurant is characterized by high cleanliness

Shawarma restaurant is one of the best I have ever tasted. Excellent customer service

افضل شاورما في بريطانيا وأحلى معلمين أبو صالح وابو بشار

Nice place and good food and wicked stuff