Shapla Indian Restaurant & takeaway in Carmarthenshire

Scammers, take your money and don’t deliver your food, tried everything to contact them and nothing so I’ve had to go through the bank to deal with them, avoid them at all costs

DO NOT ORDER FROM HERE THE PLACE IS CLOSED, DO NOT ORDER FROM THE WEDSITE

Ordered online- - money taken - no delivery. Phone lines dead. Appears to be shut. Awaiting refund via bank as no way to contact owners

Waited over 2 hours for our food. Took over 40 quit with no refund. Rang multiple times no answer. We were regulars, not after this....

Ordered food and it didn’t show up!! Took money out my bank. Called them over 5 times and no answer.

Ordered food and payment taken and did not arrive. Rang a number of times to chase and no answer. Disgusting. I am out of pocket and will be seeking a refund through my bank. Will NEVER order from them again.

Ordered for collection online, was told 20 minutes. Money taken, takeaway completely closed? No one to be seen, no answer after ringing 10 times, so no food but money was taken. Absolutely livid, 36 weeks pregnant and this is the service you get, won’t be ordering again and will be expecting a refund ASAP

Told to collect from just eat order and sitting in their lobby 25 minutes after the food was meant to be ready. This place never gives accurate times for food. It's enough to put me off going back there as time is valuable. To top it off, when I got home it was missing a Saag. Called the restaurant and was asked to go back to get it. Arrived, Saag still wasn't ready. Expected it to be on the front counter for me. Waiting in lobby over 5 minutes again before anyone serves. By the time I got home all my food was cold except for the Saag that they had just cooked. Food had the potential to be nice. My spicy chips were cold and chewy at that point. Inedible. Naan bread for the mixed grill was freezing. The mixed grill was also missing tandoori lamb. The meat was all cold but I tolerated that. Was given a little doner meat and 6 poppadoms to say sorry. Don't eat poppadoms anyways so they all went in the food waste. Yes, really bad experience and it warranted me to look for an alternative in Llanelli going forwards. Service really lets this place down and people expect better when eating out.

Food was excellent delivery fast defo coming back food was best had for a long time had chicken tikka korma and a buhna

Tried for the first time this week, nicest take away I’ve had in a long while will be back 👌

Ordered takeaway was told delivery was up 2 an hour ,hour and 40mins later they turned up with my delivery. Food was Luke warm and my curry was very watery. The guy on the phone was like talking to a drip.i wouldn't of given 1 star food and delivery absolutely appalling won't be ordering with them agen.

Didn't bother delivering food avoid

Beautiful hot fresh food, lovely clean place and friendly staff we definitely recommend this place and will be returning

Previous order of a week ago took two hours to arrive despite constant reassurance from an hour in to the order, than delivery was close by. The food was ok and we thought to give them a try again this week. An hour and a half after the order was made, it was cancelled. I was promised a call back that never came. Two bad experiences without apology, avoid.

Delicious food and friendly staff Tasty food and friendly staff

DO NOT ORDER FROM HERE ! placed an order 2 & 1/2 hours after the time stated it would arrive … nothing . Driver cancelled the order , when we rang up we were told they couldn’t find us !! Worst excuse Iv heard yet . Waste of time ! Don’t bother ordering if you actually want food to turn up.

Terrible food Was ill all day after eating a takeaway.

Ordered at 6.42pm, estimate 7.25pm-7.45pm Delivery. By 8pm nothing, so decided to call and ask to see if it was on its way. I was told the order was cancelled because the driver said it was too far away (13 minute drive) and hung up. So we were sat waiting for over an hour for an order we didn’t know was cancelled. If it was too far don’t put yourself on Uber, or don’t accept the order in the first place, or if you’re going to cancel at least tell the customer or on Uber. Terrible.

We placed an order and never got it. We had to ring up to find out where it was to be told that it got cancelled as the driver didn’t want to drive to us which is only a 10/15 minute drive away. It’s actually ridiculous, if we hadn’t of rang up we wouldn’t have known it was cancelled. We had no apology off them and are still awaiting a refund.

Awful delivery service. Took our money and never shown up. No one to answer the phone either. Stay away

Worst Indian delivered food we've ever had chips were refried greasy and inedible pathia and murgh bengal mild and bland whereas pathia should be hot sweet and sour . Onion bhaji resembled an onion rissole , biriani was like the microwave rice in a sachet. keema nan well the meat was like a thin paste again inedible , out of the set meal and the extra dish of biryani the only thing that was nice was the poppadoms and chutneys and pilau rice and the 4 pieces of tikka. Very disappointing and will never buy from there again. Delivery was on time.£37 waste of money.

Would definitely recommend!!! Food was delicious, staff were lovely and all at a great price! We got the set meal for 2 for £30 and it came with 2 poppadoms, 2 starters , 2 curry's , 2 rice and 2 naan! Was such good value and very tasty!!! Will be coming back!!!

Ruined an otherwise perfect evening. After 2 hours of waiting, promising that it was out for delivery a number of times whilst listening to them saying it was to be cooked next in the background, they eventually cancelled the order stating that the driver could not find the address, an issue never before encountered having a number of takeaways delivered each month. Not particularly polite on the phone either. An extremely rare occasion that I’ve left a negative review for a local business.

Food is outstanding, and they are very generous. Highly recommended.

First time we've ordered a meal from this restaurant but won't be the last, the food arrived in super fast time all the food had been freshly cooked to perfection, salad was crisp and well presented and amazing flavours all with good portions, a big thumbs up from us 😀

Average food at best. Lovely interior.

Dog muck.... I'm 50 years old ,and that was the worst thing I've ever tasted... poppadoms were OK. Spent £28. It all went in the bin. Awful

I can't believe such poor Palace / restaurants still do business. How can I say this . Staff poor talk to me so so Rude. If staff don't what to work there find a better job . Not my problem . Restaurant look not the cleaner. Food poor and well understand ed Like a baby slop . Would struggle to give to a pig .

I wouldn't order any sort off food it's taste less and most planed .staff are rude and talk to customers like they idiots and the restaurant look like it need a really good clean .100 % a restaurant I would avoid.

Had Sunday buffet today the onion bhaji and chicken tikka was out of this world, the curry's were good to, the people are nice and friendly will be going again next week.

First and last time ordering tonight from Shapla. My lamb rogan dish was appalling. There were raw onions and the smallest amount of lamb ever. It tasted like a weak onion soup. The other dish of king prawn dansak tasted fine but the prawns were tiny. King prawns they were not. Delivery was fine but the food was an absolute letdown.

TItle says it all. So nice to get back to an Indian buffet after Covid. We’ve been here three times in four weeks. Lovely food, staff really friendly and appreciative of your custom. Would thoroughly recommend

Went here on Fathers day, wasn't busy, was greeted and shown to our table, decor is a bit dated, but everything looked clean, so what more do you need, personally, I don't want to be paying for someone's 'refurb'... Lovely crispy poppadoms, mint sauce, mango chutney and salad on a small table, then hotplates with hot food in down at the front of the restaurant Good choice of the 'usual' suspects, Dopiaza, Biryani, Madras, Korma etc, 2 types of rice, naan bread, and chicken tikka & onion bhaji's It's bring your own booze, and we took soft drink for our drivers too, so you can have exactly what you want, and we were given iced water, and ice in glasses for our drinks After the food, we were served a trio of ice cream, then a floater coffee....really impressed, as all this was very reasonable, and much less than other restaurants in the area The owner was lovely, really friendly, as was the other staff Would definitely go here again, and I don't even live in the town!!

Cracking takeaway I had a zag zala and rice and the owner was very friendly and welcoming

Food was lovely with generous portions. The place could be updated a little as it looks a little tired. Service a little slow but friendly.

Food is disgusting, first and last time eating here

If I could leave zero stars I would. I have never seen or tasted any Indian food like this. Far too sweet and very runny. Chips tasted like they had been fried a week ago. The Tarka Dahl looked like soup 😳 onion bhaji acceptable. Rice ok I suppose. Keema naan was also the worst I have ever tasted. Poppadom was crispy. I would never ever go here.

Only had take away's there. Nice food , excellent service. No complaints from me

Food mediocre, waitress pleasant but really slow service. No alcohol. Wouldn't go again

Got a takeaway here for six. It all went into the bin. Chapatis like cardboard and that dreadful “chicken tikka” as a main ingredient- sweet, cloying, grim. The sag aloo tasted of vegetable stock. The signature dishes were also inedible. The worst south Asian food I’ve ever had.

Shocking service, ordered through just eat and waited over 2 and a half hours. Called the restaurant several times, attitude was appalling. Disgusting service, after reading the reviews on here I’ve had a lucky escape!

What curry was delivered i dont now but iv never had a indian look like it or taste like it awful

The food quality is very poor, because they using lots of sugar and oil. It’s not healthy or unpleasant to humans.

Good food plenty stuff to eat reasonable prices. We went 1st of June for eat in unfortunately Google Maps didn't update the restaurants Dine in status. So you are definitely OK to eat in but have to wear face mask when you are hanging around in the restaurant.

Very happy with the service. Delicious food, delivered fast, lovely staff. Would definitely recommend it.

Just ordered and received a South Indian garlic chicken main. Very little garlic, no green chillies or crisp red chillies as said to be included. Not the hot dish I ws expecting, very disappointing. My wife had lamb bhuna, very bland and again disappointing. Would I order there again, probably not!!

Never used before but we'll worth it loved each meal and sides and so tasty and for me it matches the old veranda in Llanelli

Waited nearly 3hours for food after ordering on just eat. Food was bland and only lukewarm on arrival had to heat it up before could eat it. Wont be ordering from herecagaon.

There was a wait for the food but you can’t cook good food quickly and it was by far one of the best Indian meals I have tasted and easily the best locally.

Visited this resteraunt on a Saturday evening. We were faced with the most unwelcoming waitress who took us to the table. We tried to order drinks. We were told that they don't sell alcohol. No mention of this previously. When the food arrived my wife order lamb. It didn't taste like any lamb we had eaten before. Tasteless and rubbery. My food was bland and tasteless also. When the waiter asked how the food was, I gave him my opinion however he did not seem interested. Now we know why we're the only people in this resteraunt on a Saturday evening. We will not return.

Food outstanding and service was good.if you not eaten at this place plz do so you won't be disappointed. Will be back soon

Very polite, manerable and friendly staff. Basic interior inside restaurant. Deliciously outstanding food.Best in town 100%.

Fantastic food, great service and wonderful value. The best menu in town. If you haven't tried the Shapla do so now.

Excellent takeaway, catered for very specific dietary needs for someone in our household who follows a vegan diet. Food was delicious and they were upfront and refunded us for food they could not make Vegan. Very much appreciated will being order again very soon as the service was outstanding and the food was outstanding thank you so much.

Excellent takeaway, catered for very specific dietary needs for someone in our household who follows a vegan diet. Food was delicious and they were upfront and refunded us for food they could not make Vegan. Very much appreciated will being order again very soon as the service was outstanding and the food was outstanding thank you so much.

I ordered from Shapla tonight and couldn’t be happier with the food. Placed the order over the phone and it was ready to be collected within half an hour. The South Indian Garlic Chicken was delicious and was absolutely loaded with garlic. The Lamb Korma was very tasty too, as were the chips, spicy chips and coconut rice that I ordered as side dishes. The staff were also really friendly when I went in to collect. Overall, very impressed with both the food and service that I received and will definitely order from there again.

Food Come on time , best lamb chat starter I’ve ever tasted . Chips were disgusting and we ordered 2 popadom 1 normal 1 spicy but 3 plain came . Rest of the food was nice . Over all we would order again but not our first choice

Very well priced. Excellent food. Friendly staff.

We all enjoyed our dinner and would highly recommend this place. The staff are very friendly and there is so much to choose from in the menu. The prices are reasonable. I recommend the Dhansak - absolutely wonderful!

First class service Excellent food Well worth a visit

Excellent food and reasonably priced. Good service from all the staff

Lovely flavour food. Need a bit more choice curries but no complaints

Absolutely stunning food, had a large takeaway order and was blown away on how nice it was, very friendly staff, offered to bring my food to the car, gave a free bottle of coke and poppadoms and a Naan. Will definitely be visiting again, would highly recommend, Beautiful food, lovely, friendly staff and reasonable prices.

Although this restaurant hasn't been open long, we have been a few times. some during the week and a few times on a Sunday for the buffet. excellent service always and the food is good to. Sundays a buffet is £7.95 and adult and I'm sure it was £4.95 for a child.we will be back again soon. keep up the great food and service =)

Lovely food for the price not much out of selection but it is worth your money . Brilliant customer service and even ask you about your day and how your food is. Dessert or coffee also included in the Sunday buffeet . Food cooked to perfection and drinks are at a decent price too .

Amazing quality food and such friendly staff, I would give more than 5 stars if I could. The flavours that come through in the food are exquisite, enough heat to enjoy but still let all the different spices.

First time ordering here and will be ordering again very soon. Food was delicious... We had korma and pilau rice with naan. Onion bhaji was the best I've had yet! Kids very much enjoyed the dippers and chips too. Staff are lovely friendly people and that alone goes a long way. 5* from us and look forward to trying some new dishes. Thanks 😁

Absolutely loved it here, went for the sunday buffet, very tasty, they brought freshly cooked naan to the table. Choice of coffee or icecream for 2nd course. All for 7.95 staff friendly, will be back soon.

Been there 3 times since opening,food has been outstanding every time, lovely staff, wish them all the best, deserves to do well