Shakes 'N' Cakes in Aberdeen City

The best dessert. The service was on point. Child friendly place. Would highly recommend this dessert parlour.

The staff went above and beyond with their fantastic customer service. The food was great and portion sizes are huge! We will definitely be back!

Incredible place. Where dreams come true

Always friendly and wanting to give the best service and quality. And the food is DELICIOUS

Absolutely amazing service the deserts were soooo tasty and the red haired lassie that served me was so friendly and efficient. Would 100% recommend

The ice creams are amazing, and the service is even better. Students get 10% off too. Must try

Friendly staff, desserts were yummy

Place is ace, fast and friendly service

Got served by bobby. Great customer service. Kids loved the ice cream and the crepe was tasty.

Great time with my son. Employee even came over with a tub of sprinkles for him!

10/10 service, would definitely be back!

The staff are lovely, friendly. The food is Fresh, amazing I have had the best waffles, Their icecreams are Delicious too, Good ice cream selection. Nice and suitable menu where the sweets are the highlight. Prices are reasonable

Amazing customer service and food is always good 👍👍

It was an awesome experience having a fabulous desserts in there. Its so tasty and amazing. I just loved it. Staff is very friendly. Highly recommended

My go to place for shakes. Plenty of flavours to choose from, courteous staff!

The staff were very welcoming and friendly. The crepe was lovely and so was the Nutella ice cream😋

Ordered via Deliveroo. It took less than 10 minutes to be delivered and stone cold on arrival (crepe, so should be warm). Paid £12 for a cold single crepe with 6 thinly sliced small bits of strawberries and about 8-10 small bits of banana, each costing almost £2 each. Extremely disappointing to receive as was very much looking forward to a yummy treat.

The desserts we got were unreal, the staff there were welcoming and extremely nice, highly recommend.

Nice customer service amazing food

Always hits the spot when we order in. Good selection of crepes. Tango Blast is also one of my favourites

I visited the shop with my friends and had a wonderful experience. I enjoyed the hot crepes served with Nutella and nuts. The staff were really courteous and they had a great selection of ice creams to choose from!!

Exceptional desserts and delightful ambiance make Shakes 'n' Cakes a must-visit; each treat is a perfect balance of flavor and presentation! A sweet haven for indulgence.

Exquisite taste and nice staff. Would defo go there again

I had the strawberry and white chocolate crepe. It was incredible, hot and delicious. Definitely recommend!

I have been there with my family.We ordered pancakes,waffles and milkshake. Food was so yummy and quantity was good as well. Would love to visit again.

I have been there many times Good cheesecakes & waffles !! Staff is also really good. Would definitely recommend this place to dessert lovers.

I recently visited Shakes and Cakes Spital a dessert lover's dream. Every bite is a burst of flavor, from their wide range of crispy waffles and crepes. The care in presentation is a visual treat, and the cozy ambience. The shakes are also very good overall I had a great experience visiting this cafe and would love to visit again soon and recommend it to my friends.

Waited half an hour for a cold panini and greasy, measly portion of chicken, I didn’t even wait for the rest of the order to come out. Before asking for a refund. The girl behind the counter was the only member of staff on the premises. Don’t waste your time and money going here! The Ellon shop…

I've been frequenting shakes n cakes for quite some time now, indulging in their delightful ice creams and waffles. Recently, I treated myself to their Biscoff waffle and crunchy waffles - absolutely divine! While I've sampled waffles and desserts from other places, nothing quite compares to what shakes n cakes offers. Their entire menu is fantastic, and I find myself almost addicted to their offerings. Highly recommend!

I recently visited Shakes and Cakes Spital Shop, and I must say, it was a delightful experience. The shakes were incredibly creamy, and the cakes were divine. The staff was friendly, and the atmosphere was cozy. I'll definitely be returning for more sweet treats.

Expensive. Staff like their phones. Nice enough cakes and good selection of ice cream. Service isn’t the best though.

Ordered cookie dough, and this is what I received.

prices online were different than in store so you are charged more in store then online me and my partner were embarrassed when we had to take things off of our order in front of lots of people because we only came with £20

I have visited this shop many times. Delicious ice creams, nice staff, cozy place. What else do you want?!

Mmm sweet treats🥰could order everything off this menu & not complain🤘🏼make sure to buy a burrito crepe(s), they are packed with goodies🤩

Terrible quality, food arrived cold, did not taste as great as I remember it used to previously.

I visited your Ellon shop yesterday. The ice cream was good. However, I had an allergic reaction when I was driving back up the road to Peterhead, and ended up being treated at Peterhead hospital. Just to make you aware, you really need to make sure there are no sauces from a previous order included as an added extra in the next customer's order! Whatever your cleaning procedures between customers are, may I suggest that take another look at that.

Hi I’m just concerned at the state my order arrived in. I’ve never seen anything like this before. Thank you for your time!!

I ordered 90 minutes ago and it’s still being prepared. No answer when I try and phone. Terrible customer service!

Time for Fresh and Crispy waffles, I loved it ……

Waited over an hour for my order only for the panini to be so disgusting I couldn’t eat it. The chicken was horrendous with the tiniest bit of cheese. Disappointing experience

Big portions, Kristina made it perfect 🤗

Decent desserts, the portion of the crepes were large so couldn’t finish it all, better for sharing. The shakes were nice though a bit too sweet for my liking.

I stumbled on this undiscovered gem right in our neighboorhood. I was happy to see how clean everything was. Everything I tried was bursting with flavor. Staff is jolly, there's an Indian chap Afaann he is my favourite! Find him in your next visit! I would eat here everyday if I could afford!

It's been a week and I keep coming back for more of their delicious desserts! Nutella flake cookie dough is my favourite! The staff is wonderful and friendly!

What a beauty! Lip smacking desserts and selection of toppings are just wow! Fruits are quite fresh unlike those frozen or dehydrated ones served otherwise. Will go again whenever I am in Aberdeen!

My and my boyfriend decided to order some milkshakes, we ordered at 11--11:20pm. We usually love shakes n cakes but when the delivery driver for shakes n cakes opened the door. I was immediately greeted with anger and rudeness. The employee started shouting at me "DO NOT ORDER AFTER 11:30 WE ARE CLOSED. DO NOT ORDER AFTER..." and he kept repeating it till I closed the door on him, very alarmed and honestly scared. This man was immediately aggressive even when I tried to be nice. Safe to say I will never be ordering from here again and I urge others not to either. Ive also had terrible service in the store too with rude and disrespectful staff.

The oldest and best dessert cafe in Aberdeenshire 😍

Super blonde middle aged (30ish) woman that works there is so rude. Overcharged us, blames us for her miscommunication/language issue, then charged us more for her trouble. We asked for 2 cones with one scoop of banana and one of chocolate. She put them both in the same cone??? Then went mad at us and refused to fix her mistake so we had to dump one of the cones. If you want decent service to go the other one. Hi. That’s not what happened she said “together?” And we thought she meant pay together. Despite the fact we said 2 waffle cones, she gave us one. I get you have to defend your staff but she is a very rude and standoffish woman. She’s lied to you and you’ve believed it. In fact me and multiple people have had issues with her attitude. The further fact that she refused to fix it it worse. Maybe you should put in some CCTV so you can see how badly your staff treat people. Weird because ALL the other staff members are so lovely. Good luck with her. I’ve read further reviews and many low reviews all agree your staff are so rude. Shame are your deserts are half decent.

We love this place. Clean and cute. Always excellent food and very friendly staff. Yeh and portions are very serious 👍

I have ordered a millionaire shake and a plain waffle. It took a while to deliver. But it was delicious 😋. If you love the milkshake there are plenty of choices

Bewildered from what I saw last night at Shakes n Cakes at Spital. I was sitting enjoying my waffle (which was actually quite nice) and then I casually looked over and saw an employee take a mini ice cream spoon and scoop some ice cream directly from the ice cream on the counter - and then eat it. Didn't think much of it until she went in for seconds...with the same spoon! Then thirds... Then fourths... And FIFTHS. I looked at the waffle in front of me shocked to believe that it might have been my ice cream and left the shop pretty quickly after what I saw, and my friend can vouch for this too! 🤢

Great hospitality, ice cream was delicious

The below incident occurred on late Friday afternoon, 24th of September 2021. I followed it up with the local authority's Environmental Heath department, the response from which is included at the bottom of this review. On the occasion in question, I visited the establishment to buy a relatively upmarket ice cream cone. At first, the vendor stayed outside of the establishment’s door with apparently another female colleague, smoking a cigarette, although I waited at the counter to be served for a few minutes. Once the male vendor did return, I had placed my cone order with him. As a first concern, I observed the vendor fail to wash his hands after returning from outside from smoking before serving me, and actually there clearly was no consideration on his part in this regards whatsoever. I then placed my order for a cone, and the vendor made clear payment was due prior to food service, as is common. I therefore paid in cash: a £5.00 note. The vendor said he did not have sufficient change. Two ‘tips’ jars of coins sat prominently on the counter - one jar labelled ‘Boys’, the other being ‘Girls’. There was a sign in front of them stating words to the effect of ‘some say girls are more generous giving tips than boys’. The vendor therefore secondly dug very deeply into the ‘Boys’ jar - actually up to his knuckles - and thoroughly rummaged around for enough suitable coins to give me my change. The vendor directly then proceeded to then rummage with his bare hands through the cones for customers in order he could select my intended one, with the intent to use it for the ice cream I had ordered. I was frankly revolted and disgusted. I was therefore forced bring this to his attention and thereto to complain to him refusing the cone, at which point he showed considerable embarrassment. Thirdly, I am unaware if the vendor then had replaced ‘my’ cone into the stock ready pile for customers, but in any event as mentioned he did manhandle this pile directly after rummaging through money in any event, using his bear hands, without wearing plastic gloves. He still had not washed his hands at all, including prior to putting the gloves on. Fourthly, this incident also brings into question whether the two ‘tips’ jars are indeed genuine, or possibly and merely a ruse to increase the establishment’s profits. Both were very full. In cafés one usually sees only a few coins from that day. Two very full jars in competition it seems to me would be an excellent method of encouraging competitive donation. Fifthly, this incident concerningly reflects poorly on the general and normalised culture and standard of hygiene within Shakes ’N' Cakes. As mentioned, it seemed clear to from the actions of the vendor, the norms in place and normalised serving processes these unacceptable behaviour patterns were usual. I as mentioned contacted the local authority's Environmental Health department about my concerns and frankly revulsions in Shakes 'N' Cakes poor standards of hygiene as a business serving food to customers. Their response was the following:- "I am writing to advise you that I have been in contact with the company and discussed your complaint and to reiterate the importance of frequent and adequate handwashing".

I ordered their “dessert special”. The quantity was fair enough but…! I am appalled that why a dessert shop can not make a perfect waffle. There was a waffle with loads of strawberries and bananas on it no doubt I will say again that the quantity was good enough for 2 to 3 people to enjoy but yes my concern is WAFFLE!!! The waffle should be crusty and crispy from outside when you chew it the inside should melts in your mouth. It should be that soft. What i got was a dough very rubbery waffle. Very stretchy very rubbery. Some of the bananas were mushy, they were supposed to be discarded. I am disappointed 💔. I really wish that they work on their waffle recipe.

AMAZING!! We got some milkshakes and cakes and they were so fine. Could not complain about the taste or the prices to be fair. Cookie dough is a must have.

Wonderful variety of waffles. Have tried 2 or three till now as I am stuck on them coz of their taste 😄 can't help it. Sherbet too has so many varieties and tasteful flavours. Must try mango Sherbet in combination with simple chocolate waffle you will love it. 💘 You are awesome 👌🥰

Real bad coffee, ordered a vanilla latte and it had no vanilla in it and dirty cups, staff more interested in having a chat than serving.

Best banoffie ice cream in town. Once there was a problem with my order called them no problems what so ever got new ice cream delivered and some extra to make up for the mistake very friendly

It's closed. Been once and it was terrible. Not going back!

“NHS discount” advertised on the Facebook page. My boyfriend called the shop tonight to place an order for delivery for us and my flat mate. The girl on the phone was extremely rude to my boyfriend and said to him he had to order on the app as she clearly couldn’t be bothered to take the order over the phone. My boyfriend politely stated that we were hoping to take advantage of the NHS discount and she sighed and replied with “ugh bare with me” put the phone down and had us on the other end of the phone for 13 minutes. We heard the people in the shop chatting etc for all this time... this girl clearly had no intentions of returning to the phone to take our order and obviously just wanted us to hang up. My boyfriend ended the call and we tried to call a few other times. In total this all took up 25 minutes. Moral of the story I will not be ordering from here again and we took our custom to Crollas in Rosemount that gave fantastic service. Would not recommend Shakes and Cakes on Great Northern Rd. Down right rude.

I don't like... The shop not hygiene & impurity, I seen some house fly.... too delay.

Although a bit ££, Shakes'n'Cakes makes shakes that are a real delight - great variety and all that I have tried so far have been really tasty. Delivery (when ordered via their app) was faster than the ETA. And when when ordering in the Union Square and Spital branch and asking for a substitute of an ingredient due to allergy, they were always kind and accommodating.

Shakes n cake waffle special is amazing. Loads of menu options so you can overload on sugar to your hearts content. Highly recommend.

Super good ice cream! Hope it will re-open after Covid crisis.

Went to shakes and cakes on Spital road, when we entered the shop all tables were dirty and covered in dirty dishes, we ordered our food and then both employees went outside and left the shop unattended to smoke a fag they then come back inside and didn’t even wash their hands then they served us our food,

Pros: Delicious milkshakes and the choice is flavours is fantastic. Cons: Waffles are overpriced and very often not cooked properly. Staff often look disinterested. Whole place needs a good clean. Menu is overpriced.

Our first visit so didn’t know the set up. We found a seat and the only person serving passed us several times but didn’t approach. Eventually she smiled as she passed for the 4th time. I went to the counter and asked for menus. They’re on the counter help yourself. We made our choice but still didn’t know the set up. I stood at the counter again and eventually our order was taken. How difficult would it have been to tell us on arrival, grab a menu and just come up when you’ve decided. Not a good start but that said the pancake stack to share was delicious. Would visit again.

Big oomy is a f***ng legend sorted the boys out we a fat scran and milkshakes that tasted potent, top guy!!

Big ooumi it’s the best big man sorted use out big time good man and good service and the food was amazing tasty as anything and the milkshakes was the best I’ve ever had boys had a fat skran best food ever

Family has always mentioned this place so they took me there to try it out for myself. I must say i left the place a happy belly full bunny. I will def be back.

I nipped in yesterday for a coffee and a brownie. I was the only customer and the waitress obviously felt I was intruding on her personal phone call time. Sorry about that! The brownie was okay but the coffee was awful and was served in a takeaway cup. Given that I was sitting in and the push for businesses to be as environmentally friendly as possible this was more than a little bit annoying. The toilet was also disgustingly dirty. Not one I'd recommend.

Fancied a sweet treat fix and didn’t want the leave the house so ordered the fruit pancake stack which came topped with strawberries and bananas, mini marshmallows, chocolate sauce with a side of cream AND two scoops of ice cream - And there were 5 pancakes. It was SO filling and I couldn’t manage it all.... Also had the strawberry milkshake which was one of the finest milkshakes I’ve had in ages! Good value for money and delivery was nice and quick!

Dolci buoni, pozioni davvero esagerate! Se avete voglia di dolci questo è il posto giusto ma preparate lo stomaco a grandi portate! Buona anche la cioccolata calda per riprendersi un po' dal freddo!

Normally cookie dough is lovely here, but do not recommend ordering for delivery! Was clearly a rushed order, and ridiculously small portion (looks half eaten) for high price. Very disappointed.

The food was amazing and for a reasonable price. I choose the shakes and cakes special Waffle and it really was special. Complete with marshmallows flakes and Ferrero roches. The ambiance was very welcoming and so was the excellent customer service. Would highly recommend.

Expérience désastreuse, aucun contact client. Les gaufres ne sont pas cuites, la pâte sans goût

Late night dessert with my bro's! (Excellent late open hours, very convenient!) Looked price-y, but I figured portions would be quite large; portion size was EVEN MORE AMAZING than I thought! And it was foxtrotting deeliiciioouuss!!! Was definitely not disappointed! Loved being able to swap my ice cream flavour from vanilla to creme egg! 😍 Only thing I might say is that there wasn't quite enough ice cream to go with all the waffle; would have been PERFECT if the scoop was just a little bit bigger (and maybe if the waffle was a teent tad hotter). Staff were friendly and service was good. Decor is kinda weird, like a faux toff setting, but I like it! Will definitely be recommending to others and pretty sure I'll be back again (maybe if I get a date).

Ordered two Sundays to take out, server began to make them, other customers came in and the server stopped to take there orders. After ten minutes or so another employee came out to finish our sundays. Now as the establishment is heated to about 30...

I always come here to satisfy my sweet tooth. Their crepes are amazing!

We decided to give this place a try. Reviews aren’t the best but I like to try places myself. We were about to go in only to see two of the girls outside smoking. Covered in the smell of cigarette smoke we carried on and...

Came in at 10ish, wanted to order, the guy Kabir, rolled his eyes several times, didnt look us in the face while talking, really rude, when he asked if we wanted anything else i had a really bad urge to say 'maybe some manners would be nice'. I understand they close at 10, but you have to expect orders even at 10.55, i work in customer sevice too, and i have never rolled my eyes to customers, if you have this attitude, look for a new job!

Very quick delivery and not over priced

Paid 10 pounds for two crepes milked tae heck , 4.90 for a nuttela crepe that probably costs 30 pence to make what a joke. Was told it would need to be a takeaway 20 minutes before close because apparently it takes that long to...

Great customer service. We were 4 people, all very pleased with the Panini sandwiches and desserts.

Rude staff contacted management still to return my call management seem to think this is acceptable behaviour to treat customers with disrespect

absoultey outstanding from the one n only danny blair ,he really filled it up with toppings and sauce

£4 delivery charge to wait over an hour for my "hot" crepe to come stone cold Steve Austin style, Enough Banana to feed a microscopic monkey and enough chocolate to give you diabetes. (Still Ate most of it tho) delivery service so poor you should...

Christina is really bad manager, lying and using people. They have Shisha place in gratitude northern road which is illegal. Disgusting attitude

Me and my friends looved the desserts here, I couldn't get over my chocolate tower pancakes! Also the milkshakes were crazy, they put actual pieces of cake in them!!

Popped in for a nice dessert to have a little treat. Two scoop of ice cream and a nutella crepe. Staff were polite and efficient. Great food too.

Came to shake's n cake's today with my partner it was very busy and all the seats were taken so we ordered two coffee's for takeaway and when we got the coffee's there was a couple that left their seats so we thought that they...

Ordered come and all come correct but the cups stinks of smoke. They were helpful but it is just not Wright smoking when you need to be delivering

Waited over 20 minutes for a crepe and cookie dough. There was a large family sitting at the table directly opposite the ice cream chiller who asked one of the male servers (must be new and was wearing glasses) to clean their table. He returned with blu roll and disinfectant spray and proceeded to spray the table before the kids and adults could move their food. Spray clearly hit their food but he didn’t care. All staff talking in a foreign language and laughing at their customers... unfortunately I also understand their language so knew exactly what derogatory comments were made. When we left, we said goodbye to be polite. The male server with the neck and arm tattoos decided to mock us as we left bye repeating “bye” in a high pitched voice. When I challenged him he simply said “what?” Unfortunately the food was actually very pleasant... but the staff have ruined our first experience... won’t be back. This isn’t the first time someone has complained about he staff... when are you going to deal with the service?

Great place to hang out with friends...awesome menu

I ordered the Brownie with vanilla ice cream. My wife ordered waffles with no strawberries. What we received was none of the above. My wife’s waffles were covered in strawberries. Not a great start. The brownie looked good, until I tried to dig in with...

Ordered over the phone and at last min the order had to get changed... the guy on the phone was not very helpful and refused to take my order... went in then had to wait 20mins for my order and no goodbye or anything just...

Im not really complaining but 2 guys in the counter told us to wait until the next people on shift get in to order. We have waited 45 minute its a bad customer service dont you think?

Ordered through deliveroo last night... disappointed they say the crepe is with Nutella .NO is not . Was a crepe drenched with cheap chocolate.also got a kinder surprise crepe which turned out it was a kinder Bueno crepe drenched again with cheap chocolate sauce. Was nice to get some crepe with my chocolate ..never again

The ice cream is alright but the kitchen area has an extremely loud machine which makes sitting inside very unpleasant - not what you want from a café. My wee boy was holding his ears the whole time.