Shake Shack in Barnet

Awful service. Rude people. I went to store, ordered 3 meal deal. Came home it was 2 meals but drinks was 3. I explained this to manager, instead of apologising, she was rudely saying come with your receipt and collect missing burger. I was 20 minute drive, horrible traffic towards that side at 6pm. On top of this they have not give me my receipt. I asked if they can deliver. She refused that too. As a customer, I had paid but not get the meal. On top of that I have received rude reply from the manager. Awful. Will be making formal complain to head office. Number 1 they should give receipt regardless customer asks or not. Number 2 if they made mistake they should apologise Number 3 they should compensate their mistake, I shouldn’t be punish for their mistake. They all need training. Avoid if you could.

Una de las peores experiencias de mi vida. Uniforme sucio, mesa sucia, piso sucio. Afortunadamente, los clientes no pueden ver la cocina. Personal no profesional. Servicio realmente lento Necesitan un nuevo administrador (puede ser que no tengan ninguno). No hay comida una hora antes del cierre. ¡Oficina central! ! ! ! Por favor, haz algo con esta rama.

Was very hungry near Baker Street station and thought I'd see if things had improved. The hell they have.now the fries no longer the rosemary fries that made this places name now they're replaced by generic plain tasteless cardboard like fries no taste nothing.in fairness on this trip the fries were cooked fresh unlike my other 3 visits since the 1st lock down but like I say not rosemaryfries.the burger was horrible tho at least it was definitely cooked fresh.the store was clean. But im done ever hoping these guys will ever go back to what they were 2017-2019 which was a great chain...people used to go for the rosemary fries....if they're gone no point going for me. The rest of u might like it I don't. Too many new better places imo

best American meal ever I would recommend it to tourist because it gives a good taste of what London can do with food

The two men who run this place are honestly one of the best experiences I've ever had at any , ood restaurant/takeaway. I work nearby and first visited a few weeks after they opened, the way I was greeted and served felt like I was their first ever customer, warm and sincere in nature, they evidently put their love into every burger (the smash burgers are AMAZING!! even the basic ones are served with a delicious brioche bun and the tastiest burger sauce and beef bun I have found after years of ordering burgers in the North Finchley area!). The menu serves other super tasty looking items like 'French tacos' which I want to try...but I am just blown away by the service of this place. I'd visit them even if their food wasn't as delicious simply for the good natured, always smiling genuinely, staff!