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4.0

Based on 3.977 opinions finded in 3 websites

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Nº 461 in 762 in Carmarthenshire

Nº 131 of 204 British in Carmarthenshire

CUSTOMERS TALK ABOUT DISHES WITH..cheesemeatpotatoespotatopuddingfishsteakvegetableschickenpayroastladycookedpieturkeymust

comment_iconOpinions

We hadn't been before so we weren't sure if we needed to wait to be shown a table. A sticky table and an even stickier menu. No cutlery on our table or the next. Staff polite enough but they all seemed young, perhaps a bit of maturity and experience in the team would help them give a warmer welcome.

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Lizzie D . 2024-10-30

MORE AT TripAdvisor

Nice staff, enjoyed the carvery which we ate in the bar area and went up to the bar to order. The vegetables were cooked nicely, would rather some different veg to what was there but what was there tasted nice. Man serving apologised for short wait at the bar. Overall a pleasant experience.

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Davies21 . 2024-10-04

MORE AT TripAdvisor

Good friendly staff. Vicky, Callum and Rosie were really friendly, and nothing was too much trouble. Also Vicky was great with the kids and kept them happy and engaged. Food was good too.

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Venture62885112941 . 2024-10-04

MORE AT TripAdvisor

Vicky, Callum,rosey and harri very helpful and friendly, made our table of 12 feel very welcomed and accommodating, went out of their way to accommodate for all ages, defiantly come again

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Lauren F . 2024-10-04

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Came here for a few drink and was a lovely experience, Rosie, Chris, callus, Harry and vivkie were an amazing team together. Will definitely be returning

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Jason H . 2024-10-04

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Food was amazing, Keiran was really helpful, nothing was to much trouble for him. I am looking forward to coming back again.

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Scott C . 2024-08-31

MORE AT TripAdvisor

My family and I (table of 4 including myself) came in at what seemed a very busy time of service. Kieran was very attentive in making sure we were aware of a ticketing issue to do with the kitchen and our food wouldnt be much longer. He also sorted an issue with my Garlic Bread making sure I still had what it was I thought I was still getting. As a customer I appreicated his customer service skills, he is a gem to have working for your company!

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Janine O . 2024-08-31

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My partner, her mother, and I, visited the Sessile Oak for a meal on August Bank Holiday, and what a disappointment it turned out to be. We spend in the region of £125 a month there, and whilst the food is nothing to write home about, it is adequate for the price. The two mixed grills delivered to our table were just disgraceful, obviously well overdone rendering them inedible. We complained to the manager who agreed to refund our money. However, this wasn’t the point, our BH had been well and truly ruined. I emailed the company the same evening pointing out the issue, and suggesting that a voucher for three meals might be appropriate compensation for our ruined day. NOTHING - No acknowledgement, no response, just silence. Well, you won’t be seeing us again, or our £125 a month.

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johnerees . 2024-08-30

MORE AT TripAdvisor

Came in for a breakfast, was great and the staff top notch, special shout out to Eli for her service, made me feel very welcome

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Ben J . 2024-08-30

MORE AT TripAdvisor

Lovely pub, carvery was ok, staff brilliant.

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francis . 2024-08-29

MORE AT Google

You was told help your self to eny table and the menu and number boxes are over the help your self no customer service only a woman serving a customer and her voice was raised over every ones else's shouting at customer as they came through the door not very good customer service I think .

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john hoey . 2024-08-28

MORE AT Google

This ain’t no Toby Carvery! Ordered 2 x large carvery, 1 x regular & 1 child’s carvery. We were given literally flakes of dry meat, I think the guy carving is on a bonus for meat saved! The Yorkshire pudding was tasteless, the veg all under cooked. Cost over £54 with drinks, absolute disappointment, and complete waste of money. We were asked twice if everything was okay, both times we said no it wasn’t, both times staff mumbled something whilst walking away. I do not recommend this place for a Carvery. Update: @sessile oak, you’re very welcome for my honest feedback. I went to the Toby Carvery today, now that’s a proper Carvery, real value for money, with good servings of succulent meat, and proper customer care. You should try it, highly recommended.

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Ross Tregembo . 2024-08-28

MORE AT Google

Busy when we went but didn’t have to wait too long and the staff were all friendly, particularly Harry. They had run out of my first choice veggie meal but second choice was fine. Also didn’t have onion rings for another meal or hash browns. Maybe caught them just before an order due.

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Kelly Small . 2024-08-28

MORE AT Google

I don't expect much from Marston's but this was poor. The service staff seemed disinterested and going through the motions. Several items were off menu, which we wernt told at the beginning. Our food arrived at different times with elements missing. Peas were hard and grey. One steak tasted of the dirty grill on which it had been cooked and you could clearly see and taste and the chips had been cooked in dirty oil. The chef at the carvery was wearing a filthy tunic - easily sorted with an apron, but no. I don't think anyone from the top to the bottom of this company really cares asong as they are making money for their shareholders.

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bwdv . 2024-08-27

MORE AT TripAdvisor

Staff were super helpful. Food is great value for money.

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Jordan Burrows . 2024-08-26

MORE AT Google

Food under cooked namely gammon and eggs. Inedible

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Sharon Herbert . 2024-08-25

MORE AT Google

The chicken was overcooked and dry, the chips were sprinkled with burnt remnants of previous fried food from an oil that needed to be replaced with fresh. The disabled toilet was truly disgusting, from the dirty stained toilet bowl, there was a build up of dirt around the skirting, discarded tissue on the floor and in the sink. If a business does not prioritise the cleaning of its toilets, then what is the kitchen like.

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Sharon Davies . 2024-08-25

MORE AT Google

Great food and service! Staff were all friendly and made sure we were well looked after, special thank you to Chris, Emily & Eli!

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Caitlyn Davies . 2024-08-24

MORE AT Google

Amazing food great staff can’t complain about how I was treated and the quality of food was amazing

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David Jones . 2024-08-23

MORE AT Google

A wonderful place to enjoy a carvery!

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Philip Emptage . 2024-08-20

MORE AT Google

Fantastic room with everything needed for us and our toddler for the night. Staff were friendly and checked us in quickly. Very welcoming!

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Becky Frost . 2024-08-18

MORE AT Google

Booked a table for 6.30 walked in the door 6.15 there was a queue waiting to be seated to buy food and just for a drink waited 20 mins to be seated there where 4 adults and one 2 year old there where 2 serving behind the bar we waited another 10 mins to be served for drinks looked at the menu went up to order waited one hour for food when the food game it was embarrassing my son had curry there was no rice and I counted the chips he had 15 and half a bowl of curry my scampi was two different colours so I brought it to there attention so they changed it and they forgot to make my daughter her food so we waited another 10 mins for them to bring her gammon the portions are so small I couldn’t believe my eyes I would not recommend this so called restaurant to anyone and I won’t be going back there.

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Annette Thomas . 2024-08-18

MORE AT Google

Nice pub with good staff. Clean comfortable room (106) but unfortunately due to the rooms location next to the enterance door I stuffed a very poor nights sleep due to the door banging!!!

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Dean Nute . 2024-08-18

MORE AT Google

Absolutely lovely food our server Kieran was brilliant 😊

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Emma Davies . 2024-08-18

MORE AT Google

Good and big portions, reasonable prices

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B. S. T. . 2024-08-17

MORE AT Google

Great food and great service, would recommend

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Cameron Davies . 2024-08-15

MORE AT Google

Come here everytime my parents visit, it's dog friendly. Food is lovely and the staff is very friendly.

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Linda Lee . 2024-08-15

MORE AT Google

Lovely place for food, service at the bar by Antonia, she was polite and friendly and also great table service by Sam, Sam even went above expectaion and even entertained the kids 😀 food was delicious and hot and all in all a great price, thank you 😊

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Matt Lewis . 2024-08-15

MORE AT Google

Waited ages for food and even longer to pay the bill

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Ruth Phillips . 2024-08-14

MORE AT Google

Food was alright, however there was a hair in my mashed potato. This was quickly sorted, and I was offered a dessert for this which I really appreciate! Staff were so lovely and chatty. The only issue I bring up is the meatless carvery being the exact same price as the meat carvery…

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Lowri Carter . 2024-08-11

MORE AT Google

Excellent service, staff are really helpful and friendly especially Eli. Well done!

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Mark Fletcher . 2024-08-11

MORE AT Google

Great atmosphere in pub lovely food

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alexander savage . 2024-08-10

MORE AT Google

Didn't use restaurant at all as I ate with family living locally.

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Susan Brown . 2024-08-08

MORE AT Google

The roast is good value for money and they cater for dairy intolerances also

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sara Williams . 2024-08-07

MORE AT Google

Excellent staff from receptionist to cleaners - all v friendly. Great to see Welsh language prominent throughout. Rooms clean & simple.

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Mark . 2024-08-07

MORE AT Google

Group of 8 of us stayed overnight on Saturday. Cheap overnight stay and have to say how excellent it was. Rooms were clean and functional. Food was very good with an excellent breakfast. Importantly the staff were really friendly and helpful. Not was I was expecting from cheap overnight accommodation. Very impressed.

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Richard Courtiour . 2024-08-06

MORE AT Google

We come up from Peterborough every year to visit family, and we all go out for a family meal. Vicky and Liam were fantastic, a rather undelightful customer was throwing a few choice words at Vicky after she helped us sort out our bill etc, she handled him amazingly, she is a credit to your business xxx food was brilliant and served fast. We had a brill evening xx

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Leanne Hawkins . 2024-08-06

MORE AT Google

Went for lunchtime carvery. Wow, what a disappointment. Meat was nice, but that was it. Mash potato (the bits that were actually mashed was watery and bland with undercooked lumps. The cauliflower was undercooked, roast potatoes were tasteless, stuffing was chewy and dry. Yorkshire pudding was tough and rubbery. The 2 burger we ordered were overcooked.Would not recommend to be honest. £100 wasted. Been there twice, the first time mediocre so thought we would give a second chance just in case it was a one-off. Unfortunately not.

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andrew brown . 2024-08-06

MORE AT Google

Liam was amazing throughout the evening, he was fun, helpful and an absolute pleasure to be served by! He recommendation of food was perfect and we look forward to be served by him again!

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Francesca Bennett . 2024-08-02

MORE AT Google

Brilliant staff Brilliant food Emily was brilliant with my check in on Monday only thing I would improve is pop a sign outside of the hotel saying check in at the pub

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James Gardiner . 2024-08-02

MORE AT Google

Lovely food, good service, they forgot one dessert and we had to ask 3 times for it, but they was busy and apologised. Kids loved it, there's a small play area all fenced around so they can go in and out of restaurant safely. Lots of car parking too.

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jane garrard . 2024-08-01

MORE AT Google

Call in regulary.. all staff are super friendly.. called in Sunday 28th for a drink with my mum, greeted by Eli.. poured our drinks.. this lady is always lovely. Same positive attitude as always. She's amazing with my little boy when he decides he wants his yummy chocolate cake. Thankyou Eli for always making us feel welcome!

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Millie Bartlett . 2024-07-28

MORE AT Google

Portions getting smaller pity they don't sell real coke cola but on the whole good food and good staff

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Sara Fuller . 2024-07-25

MORE AT Google

Great place for a meal prior to watching Wales ladies play football at Parc Y Scarlets.

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Chris Miles . 2024-07-22

MORE AT Google

Good food for the money. Large portions

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Bruce Fellowes . 2024-07-14

MORE AT Google

Came here for carvery, was okay, meat was nice, potatoes were nice bit could've been abit crispier, not much selection of veg, just peas, cauliflower cheese, some kind of carrot/sweet potato mix and ratatouille, was a little bizarre but overall okay. Had pudding which was splendid. Dog friendly which was great, bar staff was very friendly to my dog giving him water and chatting to us about his breed etc, which made us feel very welcome.

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C B . 2024-07-12

MORE AT Google

Very nice room and pub. Food and service excellent. Will stay again

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Warren Dixon . 2024-07-08

MORE AT Google

Pleasant staff. Carvery nice if unspectacular. My granddaughter loves it here,loves dinner and the small play area

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ed chapron . 2024-07-07

MORE AT Google

Nice place, rooms big and really nice. Pub nice, normal carvery, breakfast is excellent. Location is out of town on a retail park but convenient if using an overnight on a longer journey.

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Tony . 2024-07-04

MORE AT Google

Ordered 4 meals. None arrived at same time. 2 were wrong. 1 steak under cooked. Asked if we wanted a sauce with the steaks which turned out to be extra. Overall we all felt the meals were underwhelming and overpriced.

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Tom Saxon . 2024-06-29

MORE AT Google

Love this place Outstanding Carvery

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Karen John-Jamison . 2024-06-23

MORE AT Google

Great place, good food and good atmosphere, staff were exceptional, especially the older blonde guy running around for everyone, he couldn’t do enough

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Kieran D . 2024-06-14

MORE AT TripAdvisor

Nice carvery, not enough staff coz if it wasn't for the wait it would all be 5 star but still proud of the staff doing what they could under the circumstances

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Lauren Thomas . 2024-06-12

MORE AT Google

Stunning carvery and quick service. Throughly enjoyed our visit and will not hesitate to return! Thank you!

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Olaa Whaley . 2024-06-11

MORE AT Google

Enjoyed a lovely family meal here. We all had carvery which was delicious...plenty of meat, fresh veg all piping hot. Atmosphere was busy but you could still hear your conversation. Service was a little slow when waiting for desserts. Will definitely make another visit soon.

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Vixx O . 2024-06-11

MORE AT Google

Ordered gluten free from a separate menu, came back with onion rings! Waited 15 mins for it again, others had finished, ordered 4 puds 3 came! OK for a basic meal

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Paula Perkins . 2024-06-11

MORE AT Google

The food was alright but messed up our order. Wrong things came out with the main but we made the mistake on ordering on the app and wasn’t made aware they didn’t have what we ordered until our food came out. Service wasn’t the best, they look like they don’t want to be there. Won’t be coming back, the whole experience put me off.

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Lori Owen . 2024-06-10

MORE AT Google

Friendly welcome, lovely atmosphere. Carvery was delish. I chose the regular plate which was plenty big enough. The menu is huge with plenty of choice for everyone. Will defo visit again

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Joanne James . 2024-06-09

MORE AT Google

Was a lovely meal! I ordered with Emily who was so friendly and made me feel really welcome and couldn’t do enough for me. Fast service and food came out at a good time too. The food itself was delicious and fresh. When our Mac and cheese came without the chicken Emily quickly solved the issue without hesitation and gave us such a nice experience overall. Will defo be coming back.

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Kelsey Pratt . 2024-06-07

MORE AT Google

Lovely night away, great atmosphere

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Martin Rees . 2024-06-06

MORE AT Google

The food is really nice, the veg is fresh, crunchy carrots etc if you like that sorts thing. Taste was beautiful, and the meat is out of this world I'll say that alone would make me want to try it. Things like 2 small pigs in blankets for like 2.99 or something like that as an extra was a bit steep but the meal price originally was good. I wouldn't bother ordering a large dinner, the normal size is big enough. Would definitely go again.

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Chris Rees . 2024-06-03

MORE AT Google

Beer was nice watched the football 👍

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Rass Doube . 2024-06-02

MORE AT Google

Easy to check in using pre check in facility via email. Room very clean and tidy Functional Carvery meal excellent value with no waiting. Bar was a little busy so could have done with an extra member of staff to cope with demand One slight moan. The bath tread when showering was a little worrying especially when mixed with the soap and negotiating the step over the bath side.

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murther . 2024-06-01

MORE AT TripAdvisor

Second time having a bad experience but wanted to give them a second try before writing a review. First time we ordered 2 mains and a child's meal for my 1 year old son: chicken was reheated, dry and so hard that was imposible to chew even for the adults, food was cold and my son ended up only eating the peas. Second visit was last night, we wanted to try the carvery and we were told it wasn't available... Then my husband ordered a vegetarian meal and I asked for the chicken and mushroom pie. No chicken and no mushroom in there, the pastry and the chips were undercooked and the gravy was more water than anything else. Again we left disappointed, I couldn't eat my meal at all I had to leave the plate as it was.

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Catalina Morales S. . 2024-05-30

MORE AT Google

Came here on 29.5.24 330pm Had a carvery. Carvery carrot were hard and the peas were frozen. Carrots were to big to put in the babys mouth. The lady who served us had black hair back in a pony tail She was abrupt and rude. She said all she can do was apologise I spent £32 on food that was utter rubbish!! Would not come back in a hurry

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Stephanie Rees . 2024-05-29

MORE AT Google

The hotel was nice good room very nice shower the staff were nice the food was not the best but ok

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Thomas Paterson . 2024-05-28

MORE AT Google

Breakfast was amazing and so were the staff/chefs. Took our under15’s football team for a pre breakfast before their cup game. They enjoyed So thank you very much

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TheAnimeKid . 2024-05-20

MORE AT Google

food was terriable,tables needed cleaning and emptying,nowhere near enough staff to deal with the demand,iv been in the past and its been a good experiance but it seems cutbacks are noticable,i wont be going again

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Ian Hodge . 2024-05-17

MORE AT Google

Nice pub. Plenty of space and seating. Very good carvery with a different Mediterranean Potsoes which were excellent

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Kieran Davies . 2024-05-16

MORE AT Google

We often pop here for the ‘small’ carvery . It’s consistently good - vegetables tasty and not overcooked .Meat tender ( although we don’t have beef now because that has been tough on one occasion) Such good value for money - you d pay more than double for the same quality in alot of places . We will go again !

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wispSwansea . 2024-05-14

MORE AT TripAdvisor

Arrived team was lovely. Food nice and hot and tasty. Stopped off after a spot of lunch. Will come again when in the area. Nice outside area when the weather is good

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Louise D . 2024-05-11

MORE AT TripAdvisor

My wife and I brought my elderly father and some members of his care team for lunch as a thank you for the wonderful work that they do. The staff and service were exemplary , attentive and helpful. Food was very good, all hot and fresh. I cannot recommend the place too highly. Whilst I appreciate the entire team contributed I feel that I should mention the people with whom I interacted most. Antania, Vickie & Cath. Thank you all for assisting in making the day so special.

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alaboat56 . 2024-05-08

MORE AT TripAdvisor

Stayed here 3 nights ...lovely hotel ... food was amazing has carvery and menu tried both the trifle cheese cake was beautiful...great shopping area opposite ... can definitely recommend staying here 👌

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Jackie Elliott . 2024-05-07

MORE AT Google

If its very busy there's quite a lag getting served.. Otherwise excellent all round service..

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Lloyd Brady . 2024-05-05

MORE AT Google

Reasonably priced pub food that is excellent. Clean establishment and extremely friendly staff.

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daddyfarrell . 2024-04-28

MORE AT Google

Very good service and value for money. Clean and spacious and the staff are excellent. Vickie looked after us and laughed at my jokes even though my wife says I am not funny!

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283daddyf . 2024-04-28

MORE AT TripAdvisor

Very good venue, carvery is OK.

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Andrew Smith . 2024-04-28

MORE AT Google

Prime Ales and good food. We were met by ‘Liam, who was the true epitome of exceeding clients customer service. Our food from the deck was cooked to perfection, coupled with the tasty carvery and glowing atmosphere. When Liam approaches guests, he does engage very well. Unlike other traits gathered from mainline pub chains, he has the desire and dedication. Wishing you a great day and thank You.

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walesX9212RR . 2024-04-27

MORE AT TripAdvisor

We came to watch the rugby. Rooms clean and tidy and just what we needed. The staff were really welcoming and helpful. Food was decent oub grub and breakfast was great! Would happily go again!

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Jessica Bowen . 2024-04-27

MORE AT Google

I would like to thank the staff for making my daughter’s 16th birthday a very special one and going above and beyond to decorate and look after the group they had such a great time thank you !

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Lesley Baynham . 2024-04-27

MORE AT Google

Very quiet evening when we visited food good service fair , sadly carvery had stopped serving before we ordered. Returned again here to find food and service had deteriorated , venue very noisy due to some event on . personally I would advise go somewhere else .. complained to manager who said nothing they could do.

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Emma Wheatland . 2024-04-24

MORE AT Google

Dropped by for breakfast this morning. Had a full English, and it was excellent. (So was the service provided by Eli !) I’m sure I’ll be back, and next time, I’ll bring the family!

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Michael M . 2024-04-20

MORE AT TripAdvisor

Food was great and service was quick, team are friendly and happy. This place has turned around in the last month or so, some new faces which is a pleasant change.

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Cerys Bunce . 2024-04-20

MORE AT Google

Came after a spot of shopping. Arrived and welcomed by an older gent. He was friendly at down and ordered carvery it was nice.

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Cerys B . 2024-04-20

MORE AT TripAdvisor

Love the atmosphere. We had steak, tends to be a bit hit and miss. Not as good as previous times I've ate here. Carvery always good

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Sylvia Thomas . 2024-04-18

MORE AT Google

We were staying at the hotel and went to the Sessile oak pub for drinks. Vickie and Claire were absolutely lovely and could not have been more helpful. The pub had a lovely atmosphere because the staff were so friendly to everyone they served. Will definitely be back!

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Claire Williams . 2024-04-17

MORE AT Google

Cracking pub with a stunning carvery, even better when the head chef personally comes and asks if our food was great. Da iawn Tristan Ross what a credit to the company you are. Liam also helped with service and his friendly attitude goes a long way well done Sessile Oak amazing work! The food was amazing everything fresh and the meat was to die for and the carver even recommended all meats which I wouldn't usually go for and thankful I did.

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Jensen C . 2024-04-13

MORE AT TripAdvisor

Cracking pub with a stunning carvery, even better when the head chef personally comes and asks if our food was great. Da iawn Tristan Ross what a credit to the company you are. Liam also helped with service and his friendly attitude goes a long way well done Sessile Oak amazing work! The food was amazing everything fresh and the meat was to die for and the carver even recommended all meats which I wouldn't usually go for and thankful I did.

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Jensen Clarke . 2024-04-13

MORE AT Google

Love this place, staff are so friendly, accommodation nice and food excellent, brilliant gluten free menu, great variety.

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Sue Plumley . 2024-04-08

MORE AT Google

Fantastic carvery highly recommend

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Christopher Johnson . 2024-04-07

MORE AT Google

Absolutely beautiful carvery fresh hot food , clean place friendly staff

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Donna Burder . 2024-04-05

MORE AT Google

Basic food with lack lustre service

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David Morris . 2024-04-05

MORE AT Google

Warm welcome at reception and in bar/ restaurant. Nice lunch with tnt sports on big screens. Clean & confortable room. Good shower with shower gel & handsoap. Kettle with tea & coffee. Parking outside. Would visit again

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Gillian Frew . 2024-03-31

MORE AT Google

Lovely food, nice atmosphere and great staff, Liam was so friendly and happy when we called to book😃😃😃 Would definitely return.

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Claire Higgs . 2024-03-31

MORE AT Google

Went to the Sessile Oak for a few drinks with friends on Good Friday!! One or Two turned in to a great night. Found out there was a music quiz and decided to stay, it was fantastic a bit of music for everyone!!! Young and Old!!! The manager and the team were amazing and we've been here before, this has definitely gone up a level or 2, Well Done to the new Manager. Food was good we had carvery and menu and was all great for the price. Great Food/Great Atmosphere/Great Service/Great Quiz what more can you want

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Philip W . 2024-03-30

MORE AT TripAdvisor

Typical Marston pub Pub grub All ordered off the main menu Simple easy meals that you can't go wrong with Reasonably priced Won't be a regular visitor

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Rhiannon James . 2024-03-30

MORE AT Google

Lovely staff great food and carvery available daily. Good for kids too. GREAT BREKKIE😁

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Wendy Giarratana-van Wyk . 2024-03-30

MORE AT Google

Stayed 1 night for business. Not sure if I am reviewing the restaurant or the accommodation, either way both very average. Food : 6/10 Great portions, but very bland food. Use a bit of seasoning please. Service : 8/10 Vickie was very friendly, however check in was a bit of a hassle and there was no one at the check in so we had to wait in the bar to ask to be checked in Accommodation 6/10 I gave accommodation a 7 because they left loads of milk! Definitely worth an extra point! And I was able to park my car close to the entrance. Rooms are clean and large but very dated.

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Powder1000 . 2024-03-27

MORE AT TripAdvisor

Great service from Vickie Had the fish Chips and mushy peas. All downed with a glass of red Malbec Definitely recommend for a good value meal.

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annie1924 . 2024-03-26

MORE AT TripAdvisor

I met up with 8 friends for a meal and couldn't believe how well we were looked after. We had a few requests in advance and all of these were met. The young man in charge made sure he put in all our orders together and everyone was very happy with their meal. The service was great from all the staff and we all had a great time.

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Alison Yelland . 2024-03-25

MORE AT Google

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British
outdoor_seating_172238takeaway_172238delivery_172238

The atmosphere is lovely, feels like a nice and comfortable place to have your coffee/snacks. There is an upstairs also, which many don’t seem aware of as it’s always empty up there. I like the feel, love the selection of snacks eg pastries/chocolate treats. So it’s worth a visit. However, the staff are not great. They are quite rude and short tempered. The person I met for coffee there came back from the counter saying he would never come back as they had experienced the rudest service. I had already had a mistake in my order happen, and when I went back up to explain this I was met with a half hearted attitude, when I seemed surprised at this there was a clear passive aggressive quick change in attitude. But I didn’t do anything further, I just accepted the mistake because i didn’t want the fuss. I must add the crockery isn’t as clean as it could be either. All this aside, if you take the staff out of the equation, it’s a great place feel, nice location, great deco, great tasting drinks and snacks