Santinos in Sunderland

We ordered a take away for delivery, and ordered it to be delivered at 8pm as we were due home just before then. Just eat then said it was was delayed until 9:20pm so we knew we had plenty of time. I received a call at 6:20pm saying they were outside. I apologised and said it was ordered for 8pm, we are not there to collect it. The driver apologised and said he would sort it. At around 8:15pm I rang up just to confirm that the food was still coming and a young girl answered and said she would find out. Suddenly a very rude and angry man came on the phone, he did not say who he was, and started actually shouting at me down the phone for refusing the order. I tried to explain the problem but he would not let me get a word in. He said on his end it did not say 8pm but I had the app open and it said 8pm on my end. I even tried to say it may be a just eat error but he would not listen. He was extremely aggressive. I asked to speak to someone less unpleasant so he put the young girl back on the phone, who was full of apologies and incredibly helpful. So I would like to thank her and point out how good she was considering how aggressive and unprofessional her colleague was. When the food was delivered the driver was lovely, and he did show the ticket that said 6:55pm (still later than they actually tried the first time) but I explained that I had triple checked and the app said 8pm. I absolutely think this was a just eat error and did not bother me in the slightest, these things happen. This review is based on the vile behaviour of one of the staff. This is the first time I've ever left a negative review for anything because I was so appalled by the way in which he spoke to me. We order from here regularly and enjoy the food, so I really hope the establishment get rid of this awful employee.

Brilliant combinations of flavour and texture. Great menu. Lovely team. Fab location. Try it! Our favourite place by a country mile!

Lovely afternoon meeting old friends & one special friend from Australia. This is a hidden gem but could be improved greatly and 'COULD BE A UNIQUE' place for Sunderland. Firstly they need to get the phone line working. Three of us had tried to get through to pre order food but phone line does not work. Two lovely happy girls on service but they were overworked and looked stressed, they need a pat on the back . Couple of jacket potato orders were missed from one order so it was an extra half hr wait. Then 2 sandwiches came out with wrong fillings then they ran out of bread so no more sandwiches could be ordered. Not the waiting staffs fault but they got the flack. Then we were told there was no white wine left. Such a shame as we loved the place but it needs these things addressing. would still recommend as we need some unusual attractions in our city. With a telephone system that works.

Attended a party here last night, Terrible service and drinks. The staff were miserable definitely no service with smiles in this place. I do agree with the last review, the staff need customer service training. Gin with a warm bottle of cheap lemonade for my first drink, Then I got a glass of Warm Prosecco (which I was advised by the staff that the party guests were drinking far to quick so can’t chill quick enough)🥴 Then I received a flat dreg from a different kind of Prosecco bottle which I had to send back. Then I noticed each round of the same drinks I was being charged different prices. When questioned I was told I should be lucky that I have been undercharged the previous time🥴 Good job this place is at the bottom end of the town so it was a 1 off visit, I’ll not have to visit again.

This is a wonderful venue to have at the heart of our community. I particularly like the art exhibitions which are very professionally displayed; make it a visit, you won't be disappointed. The Courtyard bar is the icing on the cake for laid back food and drink. For CAMRA drinkers, it's a must.