Sandflames Gourmet Grill in Waltham Forest

Amazing place and very nice place to chill .. love their food and staff .. amazing shisha you can smoke it 3 hours with same taste

Had an excellent experience in sandflames. Very friendly staff mr Noman gave us the experience that we want to visit again and again!

Goede service, vriendelijke werknemers en het eten is echt lekker! Hier kom ik zeker terug in de toekomst!

Right, where do I even start. For context, the occasion was for a birthday surprise, there were 15 of us, all of whom were fasting. There were already two people waiting at the restaurant before we all got there and everything was pre-ordered via telephone so the food could be given out before iftar. Once we had all arrived , which had been maybe 2/3 minutes after iftar which was at 7:39 on this day, we were only given our mock tails but no food , nothing to even break our fasts with. After a group of us went to pray Maghrib, maybe 15 minutes later, the staff began handing out a few orders. I had received my main before my starter whilst other had received either their starter or no food at all. Two individuals waited 1 hour for their main to be handed to them whilst being seated right underneath a boiling hot heater which we had already asked to be switched off 3 times before someone actually turned it off, it literally felt like we were being cooked alive. After everything had eventually been handed out and we had all finished our meals, the staff began handing out free deserts as a way of apologising for the horrible service and extra long wait. I looked at my friend in front of me and said ‘desert is not going to make up for the wait’, and the waiter who was standing behind me had the audacity to say ‘it’s the best we can do’. The best you can do is actually verbally apologise instead of handing us dry desert that’s been sitting outside for the whole day or just do your job and resist answering back to a comment I was making to my friend. The whole night was a shambles and the staff were not communicating or working as a team at all, there were a number of times where the staff would bring out drinks or a dish without knowing we had already been served, so I can only imagine how much food they wasted. Overall it was a pretty rubbish experience, yet another lounge which is purely there for aesthetic (barely) and lacking in food quality. Honestly do better and stop robbing peoples money for poor service and poor food. Close your store down and let another restaurant who’s willing to actually do their jobs properly take your place.

Disgusting behaviour from staff. Served foul-smelling rancid rice, then proceeded to say there was nothing wrong with the rice and that their rice was very famous in London (what planet you on). I advised that this is a serious matter as rice can be very detrimental to the health; the waiter just shrugged it off. I have reported you to London environmental health. So if you were there on the 14th of Jan and had rice and you had bad tummy pains or other health issues, this is why. Also, very unprofessional staff, as was in a corner gathered smoking cigarettes.

Worker called Mo helped us out with our order and he was helpful. Recommend this lounge if you want good service and good shisha recommendations go to Mo really helpful and would recommend him to friends and family.

Great atmosphere, greated at the door by Mo and taken to our table. Their menu choice and shishas are amazing. We had a great time and were looked after by Mo throughout our stay. Would highly recommend and definitely will be going back!

THE WORST SERVICE I HAVE EVER EXPERIENCED. I arrived after a long day fasting to break my fast with my friends. I didn’t even get a drink for 45 mins all I ordered was a water to drink. After an hour and a half after ordering my food and my entire table receiving their food, I received a bowl of chips by itself. 30 mins after cold lamb chops arrived alone... so 2 Hours after I placed my order. When I mentioned it to the waiters during the two hours I was plainly ignored and told its coming. Then when the food came and I said I didn’t even want it anymore, the manager said that we can’t expect to order our food at 8pm and have it within half an hour. When I questioned him what 2 hours is acceptable he replied if it’s busy yes. I asked him if he thinks it’s acceptable that I should eat alone after the entire table has finished their food atleast 45 mins and he again shrugged and didn’t make any effort to correct the poor service. The complaint to the manager was greeted by excuses on excuses, as a paying customer I never expect that sort of response to such a blatant mistake from the restaurant. I will never come here again and I would strongly suggest you don’t waste your time either the staff have zero care and customer feedback is not greeted well at all. UNDOUBTABLY THE WORST PLACE I HAVE BEEN IN RECENT YEARS.

Sadly saw the previous review too late! Fraud team advised got my money back through the bank!! Business details given to banks fraud team and the company’s they ordered the good from. All money back!!!

Myself and a colleague ate here last night. Both myself and my colleague (first time we've met) ate here and only time we used our respective credit cards. Both cards details were copied and there has been money taken off both of our cards totaling nearly £1,000 DON'T EAT HERE!

I went here on the 21/09/2019 with 2 of my mates (3 years since my last visit). Being a Saturday evening (around 7:45pm) I was greeted with a smile by the hostess. She kindly sat us down at a table (seats are comfortable which was a bonus). She informed of us of our waiters name so that for instantly shows they want us to connect with them. We got the menu and they had a wide range of food and shisha (prices £24+). Our waiter was really friendly and welcoming, he couldn't stop smiling. We got our shisha within minutes of ordering. We had 2 shisha pots. First was White gummy bears with skittles (£25, waiter favourite) which the flavour at first I couldn't taste the skittles but I did after (was drinking coke at the same time, would avoid drinking sweet drink with sweet shisha). Flavour lasted well over 2 hours and it was great. Second pot was Paan with Vanilla and coconut (£25). When I ordered this with the waiter he looked puzzled when I ordered it as he never tried it (hope you tried it when starting it up for us!), flavour was great, really smooth and lasted the same as the first shisha pot. They had a DJ on the night was great, music was on point though the volume is slightly loud (doesn't help those who sit direct beneath the speakers). My mates did tell me the food was great and they enjoyed it. The Halloumi burger & chicken shish were great! Their service is impeccable, the person who was changing the coals did it at a rate I have never seen! In terms of parking, I did see cars parked on the double yellow line outside the place (leave at your own risk), but the side streets which are around 4 minute walk has parking bays (parking restrictions apply) and single yellow (free after 5.30pm or 6.30pm). Generally had a great experience here. For the host, thanks for giving my mates the idea of a silly pose.. #sorrynotsorry. Thank you guys for a wonderful time!

Visited Sand-flames a couple of times. Good food and very quick service. But if you order a starter the mani arrives with 2 min of it. Very annoying.. Also they have the TV on in the background that’s always shows football again very annoying when your there to relax. The food is pretty good and price very reasonable.. slow down the service and ditch the football...

Experience at sandflames is always great. Food and shisha is amazing, smoke is good and lasts long. Regular coal changes, staff always ready to help and take my order. One staff member in particular Haider was very helpful last time and Ayman is always on top of the shisha and coals. Overall experience was excellent.

1 star is too generous of a rating for this place. Food was terrible, so so terrible. The waffle (i wouldnt even call it that) made me sick in my mouth I refused to eat more than the initial bite. The drinks tasted like water. All the food was overpriced. Shisha wasn't great, i've had better. service was terrible and they have the nerve to say service charge is compulsary?? when reading the sign outside it says this is to improve their service... the only service they do is chatting to eachother laughing in a corner. crappy establishment, don't understand the 5 star reviews at all. would like to add i've been here twice and would give 1 star for both visits. dont waste your time or money!

The evening started with a couple next to us complaining about their untouched food. The chips portion is very small for the price charged. The chicken was very over cooked and brought to us very quickly, therefore not freshly fried. I fine dine regularly and have NEVER been refused tap water. Not once. They are trying to exploit us by charging us £2 for a small bottle of water but they forget that the laugh is on them as we will simply go to another lounge. It’s very unhealthy to smoke shisha & not have continuous supply of water. I wouldn’t return again because of this point. The waitress was obviously well versed her answer. No repeat revenue from us. They missed a trick.

Order was wrong, they took it back and scraped out the jalepenos and gave it back. The food was brought out separately. They didn't serve alcoholic beverages and on top of that I had to pay 10% service charge that wasnt optional to be told to go up and pay the bill when I asked for it?? Lame

I came with my mum and was treated with such respect. And my mum doesn’t even like shisha and she loved it and the desert was beautiful.

Quite standard burger type meal, nothing special really but reasonably priced for London. Handy for a quick bite otherwise just average really.

I can not believe that in 2019 a company would refuse to serve water from a tap. What's worse is the way they are taking advantage of predominantly muslim customer base who are all fasting and have not had a drink in about 20 hours. Absolutely disgusting business practice....but to add to that, they charge £2.50 for the pleasure of a tiny bottle of water. Not even a 500ml bottle. Plus a 10% service charge.

So went after a long time and it's a lovely looking lounge, although not the most comfortable bit atmosphere is nice. Food isn't too bad shisha is alright but I must say it is all so very pricey

Arrived at 8:19pm.Shown to a dirty table on arrival and had to ask for it to be cleaned. Waitress pleasant enough. Ordered starters and mains. We were not even 25% through our starters when the waitress came over and told us mains were ready and did we want them now. Really, you don’t need to be a genius to realise a customer who has only just commenced a course does not immediately want the next course. When the mains arrived all the portions of chips were anaemic and at best half cooked. For a bill of £50 for three inc 3diet cokes I would have expected better presentation and quality of food. When I asked for the bill and made the waitress aware I wanted to pay by card it took her 10 minutes to bring the machine. Thankfully I live 300 miles away from this restaurant so I will never be tempted to return. The only recommendation I would give is avoid.

Nice positive and friendly atmosphere, great food and shisha . Great customer service, definitely recommend sandflames!

Very quite day but yet the service was appalling!! The owners chilling on their own, joking and having fun, whilst oblivious to the rubbish customer service provided by their staff!! It's a joke. How does this business even run??

Comimos aquí ya que estábamos alojados en el Travelodge en la carretera. Esto es, ante todo, un shisha bar (no se sirve alcohol), la comida parece ser una idea de último momento. Pedí algunos platos principales y laterales para que los lados fueran sacados mucho antes de que nuestros platos principales, los hubieran terminado y se sentaran a la espera de nuestros platos principales. La comida en sí no era excelente, los dos estábamos inestables durante las 24 horas posteriores a nuestra visita, y al observar el índice de higiene de los alimentos, no nos sorprendimos al ver una puntuación de 1: una mejora importante, solo desearíamos haberlo hecho. Comprobado antes de caminar por la puerta!

La primera pista debería haber sido que no había una clasificación de higiene en la puerta y la segunda eran los pocos comensales de un sábado por la noche. Nuestras dudas acerca de este establecimiento realmente comenzaron a aumentar cuando nos dieron cartas sucias delaminar del menú para estudiar. Pero lo más sorprendente de un sábado por la noche fue cuando nos dijeron que este "Gourmet Grill" no tenía bistec. Una casa de bistec sin bistec! Nos fuimos.

super resto halal, super accueil, personnel polyglotte merci à Ayoub de mekness city nous reviendrons avec plaisir. Plats copieux, propre, ambiance feutrée, les steack sont de vrais steack, frites excellentes, rien à redire et le tout dans une ambiance chaleureuse. sans alcool

No había carne disponible por lo tanto pedimos filete de cordero. Lo ordenamos bien hecho. Fue quemado y difícil de masticar. No puedo creer cómo un chef podría entregar un bistec quemado. Sin orientación al cliente. Sospecho que el bistec fue precocinado porque llegó unos minutos después de que pedimos.

Only good for hipsters and sheesha...food was not great...and steak was too chewy...music and TV too loud...dishes came out separately, as the first person finshed I was served mines.

We started visiting sandflames in 2017 it became one of our favourite restaurants for food and shisha.

Me and my husband visited for dinner. Upon arrival we were greeted by a lovely staff member (who looked like Giggs)and seated in a nice area then handed menus. He was happy to help with what sides go best with my meal when we asked.

We are loyal customers who always go to Sands even though it is far out. We went to see the boxing and shockingly they charged £15 per person at the door!! What a joke and absolutely disgusting treatment of loyal customers.

A group of 10 of us were planning to visit Sandflames for dinner/shisha and to watch the boxing. When I called in advance to check they’re showing the fight they told me we’ll be charged £15pp to watch it! Not bearing in mind 10 of us are having dinner and shisha, disgraceful! No value to loyal customers, we ended up at Tamara Lounge instead.

Sandflames is a tricky one they always give me good service but that tends to be after i have to make a complaint about poor organisation or rude staff.

The food was okay, chicken steaks were ok but lamb steaks were very bad with no flavour and very hard to digest, it was tough!!.. the customer service was the worst one that my girlfriend and I have ever experienced in London and completely spoilt our visit. After finishing our meals, we had to wait for like an hour for our plates to be cleaned and taken... Waiters and waitresses were just walking around without any professional manners, just doing nothing. We then just decided to get up and go straight to the counter in order to pay the bill. The manager at the counter was equally rude, even after explaining the situation to him, he just wanted to know our table number so we could pay and leave instead of acting as a manager.. no apologies, no comments or whatsoever. The experience was rendered tortuous by a very bad service and a nonchalant manager, it's just a pay and go thing. Big up to the security guard only though, he should provide customer service training to the staff inside, seemed to be the most interested one about customer experience.

Fecha de la visita: 25. 06. 18 9. 40:00h

Hemos estado aquí un par de veces, en primer lugar, el servicio era genial. . Encantador y la comida. shisha.

1. Nosotros asientos consistía en el anfitrión preguntando si estábamos comiendo o bebiendo y luego señalando una mesa (ni siquiera caminar a la mesa).

My friends and I have been coming here for at least two years and unfortunately standards have slipped since new management has taken over.

Menú formato es muy y un poco anticuado con su hamburguesa en una tabla.

Myself and four colleagues saw this place and went in for steaks.

Very nice food, went during Ramadan, Iftari menu was 10/10. Service with a smile, our server was Halima, she made us feel very welcome. Shisha was good. Defo will some again.

recommend this place to everyone lovely staff who are polite when making sure you're seated where you want to be. the food is great and not a long waiting time for the food either which i found good as other places take quite a while...

great customer service, very friendly staff and the atmosphere was lovely. didn't have to wait long for our order which was great! the choice of music was excellent and well picked.

First time with my friend here, very welcoming staff, great service. Big shoutout to Amir, Naz, Safi, Azmat and Liban.

We attended restaurant for my granddaughter 16th birthday dinner and it was horrendous. After booking well in advance for a party of 50 people, we arrived to find seating for maybe 30 people and it was still open to the public! There was no non meat option available and what was available was awful. Tasteless and cold with most "sides" missing Everything was disorganised, down to sorting out the bill, and service extremely poor. The staff werenwere nice and very apologetic and I felt badly for them having to work under those conditions. The restaurant needs to understand their limits and only host parties of up to 15 people to be able to provide some sort of satisfactory service.

Group of 7 on table 33/35 on Sunday 24th

I visited Sandflames with a friend of mine. This was by far one of the best places I have visited. The food was wonderful, however, i cannot compliment the service enough!! The attention to detail when it comes to customer service is incredible. The change in staff to a younger, more friendly and diverse group was a clever move by the restaurant. Especially by Nabil, who had just started there. He made sure we had all our orders and kept coming over to make sure everything was well. Such a great guy!! Also, we were made to feel welcome by Ayoub; he ended our night well with his energy and kindess. A must-visit if you are in London, and i will definitely be returning frequently!!!!!

I had the lamb steak which was cooked perfectly. All accompaniments were great. Service and staff friendly and helpful will definitely visit again as all tastes catered for with menu.

A very nice if simple restaurant where there was a lot of meaty menu options, we had a good meal with a large size portions, if you are hunger the ten chicken wings with BBQ sauce is very filling.

Recently made a trip to sandflames and was surprised by the environment and the quality of the place. The management was really kind and the staff really helpful. Going there again for my bday next week!

Gran ambiente excelente comida, el restaurante tiene una decoración muy agradable, el personal es muy amable y siempre te hacen sentir bienvenido. El lugar y la gente no te haga sentir intimidados, el ambiente y los clientes son diferentes de la mayoría de todos los otros lugares que hacen diferentes sandflames shisha. El menú es genial, con una amplia gama de opciones. He estado allí unas cuantas veces desde la nueva dirección. Sin duda, es mi habitual.

Recientemente visité Sandflames con un grupo de amigos una noche de sábado. Mi primera impresión fue que el lugar era espacioso y aireado, e inmediatamente recibieron con una cálida bienvenida del personal y rápidamente tomar asiento.

No uno normalmente crítica, pero después de la experiencia, el esfuerzo de la Sandflames personal y el general fuimos a vibraciones me prometió que volvería a poner unas pocas palabras en TA.

Visited this restaurant after a few reviews from friends.Attended in a group of 10 with no booking and were seated promptly.The venue has great decor and the music is not too loud so you can actually have a conversation.We ordered a selection of food and I must say all the food was flavoursome and fresh.We also ordered shisha to share and weren't pressured in to getting 1 shisha between each couple as a lot of places do.The shisha was smooth and very nice as opposed to some of the harsh tobacco I have tried before.All in all the experience was great and I will definitely be visiting soon.There is a great atmosphere, a good mix of people, not your usual gangsters paradise you get at some venues.AAA+

upon discovering this place 2 weeks ago, i have been back 4 times, walking out of the new 24 hour train station at North Acton i for second thought i was a spectator at the f1 or gumball rally, there was about 3 Lamborghini's and a line of Ferrari's and Porche's lined up outside, being a car enthusiast i was already sucked in. At first i thought the place may be super pretentious as i was packing an oyster card but the very friendly bouncer asked how i was and the pictures of the deserts on the window hypnotised me inside.on the other side of the restaurant there was a indoor garden which was packed with an awesome buzzing atmosphere. it truly seemed like a hidden gemi ordered a gourmet burger, which was amazing a true meat feast! as the place was so bubbling, i decided to stay to have sheesha/hooka pipe and a red velvet cheesecake...and that was it.... hooked, been back 4 times! so good i had to review.great service, great vibe, great food strong 5/5! and a must visit.i

I visited here to meet up with some old friends on a Friday night. Nice decor, good food and a good time all around. In most places I'm used to choosing between somewhere to eat or somewhere to have shisha however here both the food and the shisha were really good. Would recommend the rib eye steak and the passion guava shisha

So I went to Sandflames after a while and I have to admit the food and shisha has improved 100%.. the shisha was endless and not harsh at all.. the food well .. well advised to go.. you won't be disappointed

Stopped in here to kill some time during am unexpected data centre visit (Equinix LD9 is just up the road within walking distance) and enjoyed a lovely meat feast burger. Full of flavour and nice and juicy!

First of all we were not let in unless we had cash. We said that we would get the case once we knew how much we would need but they would not let us in without cash as their card machine was not working. Then we were seated and we ordered wings for starters, I ordered steak and chips, my friends ordered steak and rice and the meat feast and chips. My friend asked for medium well done steak but the waiter laughed and went on to educate us that medium and well done were 2 different levels of cooking steak.The wings in Flaming hot sauce were nice but the sauce was not hot. The steak, which I had ordered medium, was definitely not medium. It was well done and was definitely up there with the worst steaks I've had. Service was mediocre.

I have been coming here for some time now and must say service has gone way down hill. Since the new ownership it is literally a joke I mean if you don't laugh you would need to cry. Riad is the only member of staff that seems to know how to work the 4 Asian owners all want to manage but don't want to actually get there hands dirty. They do not take care anymore or offer tap water. I have spent a lot of money here and will definitely not be spending any more. The name sandflames is ironic it seems to really be going down in flames and all that I can imagine will be left in its wake is sand.I was asked by the manager how everything was and just looked at him in disappointment, he hurried off..... presumably to cry. Great job

Friendly staff, great meals and overall a good vibe. The relationship between staff and costumer is really great and they really help you settle in and enjoy your meal.

I've smoked Shisha in a lot of places in London and I can confidently say that this was the best experience ive had, the staff are very welcoming and always make sure that you have everything you need, the coal is changed regularly making the shisha always fresh to smoke.Now to the dishes, the food here is amazing and to the highest of quality I can honestly recommend this place to anyone of any age, I come here regularly ( twice a week) and drive approximately 30 mins to get here. This shows that this place really is quality.

This place is absolutely amazing. Food was delicious and shisha was Perfect.I had the chicken steak and it was absolutely delicious. I would recommend to try the mushroom sauce. Shisha was Perfect .... Coal was changed regularly and Someone was over to make sure it was smoking smoothly. I will definitely recommend a visit or 2 ;)

Amazing Food and Milkshakes on offer here, and top it off with a lovely shisha ! Will recommend been here a few times now.

Funcionários são atenciosos, as comidas são boas e com preços agradáveis, porém acreito que poderiam aumentar mais as opções do menu

We walked past this place on the way to our nearby hotel - the burgers looked great. We ordered three burgers, two milkshakes, a Coke, and some water. The burgers came out in a reasonable time, but were not beef as requested. Lamb has a distinct taste, I like it, my family does not. That's why we ordered beef. We never got our drinks. My wife went up twice, then I went up at the end of our meal and the manager agreed to refund the drinks. We went through the entire meal with not so much a glass of water. The manager apologized, but it was obvious he did not care and just wanted us to leave. So we did and will not be going back. I'd caution you to do the same - there's too many great places around than to put up with this.

excellent service with friendly atmosphere well done all the stuff specially the handsome manager Rachid

Sandflames is an amazing place to smoke. Especially when it come time to break your fast. Their food is so good and the shisha is some of the best in London. Would recommend checking it out.

The restaurant was relatively empty. The menus really are quite worn and not professional looking. The seating worn and uncomfortable. As for the food. I had the chicken burger. It was tasty but very very dry and the bun tasteless. My friend had the normal burger which he said was boring and tasteless. My other friend had the pulled need burger which he said was ok but not really the standard if the prices which you pay. They don't have pepper which is strange. My friends have said that McDonald's is better quality. Now that's saying something. Pull your standard up guys. We are paying good money hereNot again. Sirry

Very nice place, nice customer service and great food Definitely will come again. It was good family time

We have been to Sandflames two nights in a row while we stayed in London, it was so good the first night we had to go back!Staff are absolutely lovely, so welcoming and polite. Ayyoub is an absolute gentleman and a credit to the business, nothing was too much trouble.Sad to be going home cause it's too far to come for dinner.

Great food, huge portions, fabulous milkshakes and the best nachos ever! Loved it so much that we went back two nights running. Ayyoub made us very welcome and spoiled us rotten. Reasonable prices, good atmosphere.

Our host Ayyoub and staff made us very welcome and nothing was too much trouble. The service and food was amazing and we thoroughly enjoyed ourselves. I would really recommend a visit.

I often go here but found it ridiculous when the security guard asked for ID as im a regular customer, he seems to be having memory loss. similarly, the red haired lady took my order and came back with half the order, saying that "she completely didn't realise".. we weren't able to enjoy the shisha with our food because she didn't put the shisha order through. this was annoying. she did apologise but didn't exactly do anything beneficial for us as it was meant to be a special evening out.shisha is nice but customer service is a hit and miss as sometimes they dont know what they're doing and most of the shisha workers do not speak english

Really good place and service was amazing from when we got sits from one of the managers (ayoub) really good customer service and good attitude to customers loved my visit

Very good food, but the way i've been served....well i had to ask for everything!!!!fork, tissues, salt...and the girl waiter...better stayed home for the day.Very bad customer service :-(

I had the most amazing time at sandflames ever. The service was amazing especially by a colleague named Ayub who treated me and my friends with so much respect and love. Thank you so much Ayub! I recommend everyone to come to sandflames!

Great food arrived immediately we went on a very busy night yet the manager josh was amazing as always so courteous and polite unbeatable service from him and the female manager. But food and atmosphere really is impressive and cheap

I have to come here every week! The service and shisha is by far the best in London! Plus I love their burgers

Great venue for a chilled out atmosphere! Awesome food and shisha, great staff too! Big shout out to Ayoub and Milana, made myself and my pal feel welcomed so it's a definite return in the near future! 20/10

Visited Sandflames with a couple of friends as we were looking for a new shisha place. We were impressed by the milkshakes, the chicken wings (which were huge!) and the chicken kebab. But more importantly we were blown away by the quality of the shisha and the level of customer service across the whole staff. The grill was also enjoyably busy for a mid week evening, creating a great atmosphere.

So I have been thinking about trying it place as I live locally and I eventually did last month. I was thinking about steak but then I was told that they are out so decided on a grilled chicken. I asked for a peppercorn sauce, got mushroom instead but to be fair chips were excellent ! Service was bit slow and we got food at different times which makes things bit awkward. I have been told that they have amazing desserts like ice creams and cakes but I was super full after having a main course only. Prices were not bad, I think it was around £25 for 2 mains and 2 soft drinks! All in all, I think I will go again to try the other stuff but I don't think it will be my top place to be frank. Bare in mind that they have no space to park, but they are just outside of North Acton station and bus stop is near by.

Been here a few times now and I can't stop being impressed by the quality of the Shisha. Just wish I could make it as good at home. Staff and always polite and helpful. The manager, Rachid, always makes sure that everything is ok.

Went with a few friends for a night out, dessert took almost an hour to arrive, and shisha took about 40 mins. The customer service is mostly always terrible to be honest but last night was exceptionally worse. Came in and was rudely asked for ID by a new security guard who quite obviously was looking for a reason to turn us away, really unprofessional spoken and didn't look good for the environment. He then did not check my friends ID who I was with, when he asked to begin with. Just goes to show. I am a regular customer there, so that didn't make sense to me. I then confronted one of the "bosses" who didn't even understand me so couldn't help much there, just started talking gibberish. Shishas coal was hardly even changed, making it difficult to smoke. No explanation made of anything, an apology for the delay or something would be nice. The food staff are somewhat friendly otherwise, the ones in the blue uniform so had no problem there. They're always doing their job well. All in all, if you're looking for a good night out, I wouldn't say go to sandflames, they're forcing their way in as one of those exclusive places when really the customer service is so atrocious that it will never get to that stage. it's one of those places that really just become money thieves because they've had a few "insta famous" people there, it really doesn't matter. It's not worth it. There are a number of places nearby that will provide brilliant service without fail! Save your time and your money.

All the waiters were soo good and friendly . The service and food was really really good l. I would be coming back for sure! :)

Great atmosphere, dimly lit creating a good ambience and lively crowd. A bonus is they show sports as I like having a smoke while watching football.Great selection of shisha flavours to choose from and the food is at a very good standard and tastes fresh.Staff are friendly and are always walking around if you need anything.Compared to a lot of shisha places in London this is a great choice.

We've been there few times and as always, food, service and shisha are excellent! We can't wait to go back again!

Alles war ausgezeichnet. Die Shisha sowohl auch das Essen! Die Mitarbeiter waren sehr aufmerksam. Sehr empfehlenswert!!

Das Restaurant ist von innen sauber gehalten. Das Personal ist freundlich und hilfsbereit. Das andere essen was dort serviert wird sieht gut aus. Ich war mit dem Beef Burger eigentlich zufrieden. Die Sauce war sehr gut scharf, Pommes sehr lecker, das Fleisch war selber sehr lecker, aber ein wenig zerfallen beim reinbeissen in den Burger.Der Preis fuer die Qualitaet kann ich nur empfehlen dort zu essen.

Visited on two recent weekends - just got round to reviewing !First weekend: It was a very mixed atmosphere, new clientele started entering, typical fake Gucci wearing crowd - chains and gold teeth type of thing, surprise surprise a huge fight broke out twice! Food: Coleslaw came out OFF with my food, returned it back AND COLESLAW CAME OUT OFF AGAIN! i couldn't believe it!!!! I thought its a busy night, understandable, give the place a benefit of a doubt. Returned again with friends another weekend as they chose that spot - we were moved, this agitated me slightly, but i was understanding. Secondly, it was only 3 of us, the guy came back to us in the middle of smoking our current shisha - forcing us to purchase another shisha, and shouting it has now changed to 2 shishas between 3 people!! Considering there was only 2 OF US SMOKING! i refused!!! he literally tried to make us pay for another shisha pipe..despite spending loads on food, 2 shisha pipes is understood between 4 people.. not 2-3 ! i said that there was no sign saying 2 pipes between 3 people and still insisted to buy another pipe. The owner stood behind us the whole time listening in, absolute vulgar! If i wasn't stupid, i understand that they wanted to kick certain people out / charge certain people.They try to suck every penny out of you whilst there- well sandflames you just lost a few valuable customers. never again & avoid people, there are many good shisha places 5 mins from there that have great ambiance & service!

I mainly go here for a shisha and a nice burger. I have been 3 times and never had an issue so quite surprised with all the bad reviews.They even gave us free food during Eid before we broke our fasting and are always friendly.The shishas are great, maybe a bit pricey but I am used to cheaper prices now that I live outside London so to me it is a lot.All in all, good stuff!

What a bad night...food was shocking, service was even worse.Mains came just as we started on the starters...they started taking away the plates while we still had food in our hands.Steak was TOUGH as anything, even though we asked for medium cook.Definitely wouldnt recommend to anyone.*******AVOID AT ALL COSTS*********If i could put minus stars i would...it was TERRIBLE!!!Never going back there.MINUS...MINUS...MINUS

Visited this place with my cousins on a friday night for some food and shisha. Service: the food waiters were good, friendly and no issues. The shisha manager isn't the friendliest chap which is a bit offputting but I wouldn't let this negate the service received by the other staff.Food: Delicious! For standard burgers and steak this place was impressive. I opted for the lamb burger and my cousins for the chicken steak. The meat was seasoned and cooked well. It tasted juicy and was of a generous portion. The sauce, both pepper and the mushroom sauce are what makes the meal, they add thay extra layer of flavour. The handcut chips top the meal off.Price: The food was reasonable at less than £15 including a soft drink. The shisha was good, not too expensive but they have that silly 1 between 2 people rule.The night we went they had a DJ who was playing some tunes... I would visit again!

Table for 15 so a big group. Food was more than 1 hour late as well as wrong food given after an apology from the manager. To top it off the food seemed rushed to make after their error. Was not tasty one bit. Entire table had more food left over on the plate rather being ate. Water took more than 20 minutes to come after asking 3 times!! Then had to wait an extra 10 minutes for the glasses to be given..Manager apologised for the poor service repeatedly and offered a full refund for the entire party!...which was deservedly and rightfully where our money should stay! 1st and last time

Satisfying meal. £6 for a decent burger and chips is solid. Nice restaurant but reason why I rate a 4 and not a 5 is because drinks arrived towards end of my meal and the staff had an argument in front of customers. I would recommend and I shall be visiting again, hopefully when the staff are having a better day.

We was group of 4 I was have wings for starter and half chicken as main it was lovely I think it is the best wings ever i was have, the half chicken was lovely too with strong test of peri peri and not dry , my friends they was have burgers and they was so happy with it too , they do home made chips what is perfect so testy too ,the only thing was the service was not as the food as the waiter did not speak English and it was take so long time to take the order from us !! and it was some wrong drink but it was ok .

Not many attractive eateries in North Acton, so we (unwisely) decided to give this one a chance because of its outward appearance. All three of us ordered beef, not lamb, burgers - two "dirhams" and one "Mexican". The meat tasted like charred lamb in all three combinations, crunchy as a result of being so overdone, i.e. burnt to a crisp around the edge. The chips that accompanied each meal were overfried and dry, and tasted of stale vinegar.When we told the waitress inquiring about our experience that we were disappointed, she appeared genuinely embarrassed and apologized profusely.The food was unabashedly overpriced too.When my wife suggested that we should have sent the burgers back, I replied: "Sandflames Gourmet Grill does not need food to be sent back, it needs a Gordon Ramsay".Sandflames should be studiously avoided.

Great place to come and have some lovely food and shisha. I have been here on a number of occassions and it has always been fantastic. Service is brilliant. Burgers are delicious. Worth a visit!

I was with my friends there for first time I was have the most huge big burger i have in all my life American tv style burger so nice and tasty i wasn't able to finish it and i take it home with me . really good and good service also only the smoking area is without air condition and it was so hot there today but sure i will visit them before I go back to Iraq to have other burgers .

Last night I was with some friends there to watch football game the smoking area was so busy but it was ok but I order medium lamb steak with mushroom sauce and chips my friends was having burgers , my steak was perfect cooked and the mushroom sauce was so nice that i was want to order more but they told me i must pay for it !!! my friends burgers was look nice and they told me it was lovely but when we order more sauce or something extra we was must to pay for it what i think it is not normal to pay for bbq sauce !!! over it was lovely foods with not good customer service as the waiters was so busy even to speak and they was so angry looking and when we was want to order shisha they told usthat we must wait for long time and when it come it was not so great as the food was so i think i will go there only for foods that is it but it was nice night and my team wain in football