Sam's Chicken in Harrow

Mg favourite place to eat allways make the best food 5 stars

Although busy they kept the spirit up. Night staff were great. Vishwa(manager) and staff

My everyday place to go for. Friendly staffs, Nice food. And a very well known Sri Lankan restaurant.

Great staff. (Manager Vishwa and staff) awesome food.

The product quality is consistently outstanding, exceeding my expectations every time. Highly recommend for new Smashed burgers 😋

Happy with worm welcome and good service

Our fav chicken burger place in London and especially in Harrow. We have Sam’s at least 3-4 times a week.

One of my favourite Sam’s outlet staff is very friendly and fast service.

Excellent service from Izuri at Harrow Wealdstone!

Sam's Chicken is the best. I literally only came back here to Sam's Chicken in Harrow and Wealdstone because the staff is nice and the chicken is good.

Fantastic food and excellent stuff

The best fried chicken in London. This store also has Smashed by Sam’s making it even better.

I just brought these 2 piece of chicken and it's not fresh plus cold too. so I am not recommended anyone to buy chicken from this store. 😞

Tasty food always and friendly staff..

Worst customer service I’ve ever had. Ordered for delivery and was missing an item. Called the store about what I could do. Lady on the phone hung up on me multiple times saying it’s not their problem and that it was my fault for not putting the item in delivery notes even though it’s on the receipt. Then proceed to blame the delivery company and that they couldn’t see order details or notes. Lady also said it’s not their fault as their service is great and it’s not on them and that I’d have to reorder and pay again if I wanted the item. Atrocious. Would not recommend ordering from here and seeing their reviews now I’m surprised there’s not been any improvements in their service. Deeply disappointed

I want to order but the service who is taken order she so bad is very long time for taken order . And many people is talking about service she lost time but not taken order . And am wating 30 min for taken 2 chicken I want to ask to she for order she not reply nothing she not have respect for customer. Many people talk about service who is taken order so bad . Is last time am taken food here this shoop

Extremely disappointed took 25 minutes to make 4 chicken burgers meals with cold chips

Cold chips and burger not great

Food was delivered after 1 hour 20 mins of the initial order placed. Upon delivery food was cold and not cooked properly. Please do not order from this Sams.

I was really amazed as i really got my order in just couple of mins only ,even my brother was praising them for the taste and specially for the hardwork which nobody can show it off its just that you can’t ignore it

Good service given by night staff. Appreciate the good customer service.

Great experience, good food for vegetarians. Good customer service by night staff.

Nice customer service and the food it's always fresh and tasty

Great service by night staff, all staff is very goo

REALLY HELPFULL AND POLITE STAFF

Great experience specially the night staff were really good and the customer service was incredible

Food is absolutely wow… how they treat for customers it’s amazing. I was really happy with Sam’s food and staff.

Love the food,staff and everything about sams chicken... specially their good gestures of staff towards customers. If you are in London Kindly must try Sam's chicken

Over all is good supportive staff

Stuff were very friendly specially night shift stuff

The staff in the night is very friendly and supportive

Great service by night shift, very calm and happy faces

Food arrived very quickly and was piping hot unlike other eaters. I am a big fan of Sam's and highly recommend them.

I received 4 pieces instead of 6

excellant, excellant all around superb meal.

The staff was rude and the food portion was less than other sams

The food quality was bad and less portion the staff was rude too

Ordered on the kiosk and waited 15 minutes to realise they didn't even receive the order. Very bad service and unprofessional.

my drink is missing and food is so cold

ordered was 15-25 mins. Received hour later? Sams not answer phone when called. Food arrived all buns were broken like out of date. could not even pick up burgers. As food all fell out. all cold even chips . would never order again. .again. As terrible service. courier told me he was at resteraunt 15 mins aft order made waiting

Absolutely disappointed , I told the staff I’m here for collection 7-8 times not exaggerating and looked at me and looked away. I understand it’s busy but COLD FOOD and no customer service respect is sad. expect better

This useless place keeps missing items this time it was just a drink but it cost me £2

Highly unprofessional and unorganised staff. Ordered from self order machine and staff doesn’t know about the order at all. Don’t know what they were doing. Took very long time to prepare the order.

Good food not good and service is very bed

A lady staff everytime i go this store and i take peri peri fries large size and as they ask extra charge for peri peri i every time telling her to put more peri peri inside fries but every single time she just showing she is putting but inside it’s always less and the fries aswell compared to other stores this store giving less in large size. I forgot to read her name though but next time for sure i’ll write with her name.

again excellant value thanks 😊. tasty food.

Yet again Sam's messed up my order. No chips delivered in a Box meal and the wrong drink delivered

The order was correct and good value on a Tuesday. I use it often during the week.

Burgers are small and not seasoned enough. Honestly walk up the road for 5 mins and go Morley’s for better quality food!

Driver was very good thank you 🙏

No messing around. Straight to the point like it should be.

Food arrived on time ✔️ Food was Fresh✔️ Food was tasty✔️ 10 out of 10

I want my money back! I did not receive any food or drink from Sam's chicken this time and I have a credible witness, my girlfriend.

Sam's Chicken is one of my absolute favorite places for wings and chicken! They offer a variety of combo deals, and honestly, I love almost all of their meal deals. This is my go-to spot for lunch most days. Their peri-peri fries and chicken wings are simply the best! Just typing this is making my mouth water. I absolutely love their food!

Recently I went with my daughter.Her favorite foods are Sam's chicken. Thanks to their professional and friendly staff my daughter enjoyed delicious foods.

I recently visited Sam's Chicken, and I must say, the experience was fantastic! The food was absolutely delicious. I tried the chicken burger, and it was perfectly cooked—crispy on the outside and tender on the inside. The loaded fries with chicken were packed with flavor, and the portion size was just right. Everything tasted fresh and well-seasoned. The staff were also amazing—friendly, attentive, and made sure we had everything we needed. The service was fast, and the restaurant had a clean and welcoming atmosphere. If you're craving great chicken, tasty burgers, or loaded fries, Sam’s Chicken is definitely the place to go. Highly recommend!

Staff is not responding to customer while playing loud music in the kitchen and I have to wait 10/15 min to place and collect the order

I order strip burgers for my kids. Sam staff served me with in 1 minute but burger was cold. They served me old pre made burger. Very disappointed. Harrow council must check them food standards specially around 2:00 am in night

theives, didnt put items in my order .

Staff is not good work and behavior 🙄 😒

I am writing to express my disappointment regarding the service at this fast food. After in the first phase I received only half of the order, I asked for my order to be completed so that I would receive ONLY what was missing at the beginning, and the box with rice only had half of the food in it. This after the last visit I also ordered a box with rice and chicken, I was told to change the order because they don't have anything like that anymore, but looking in the fridge I saw that they did and I showed them, blocking it so that I could then check on online and to discover that they kept those boxes for online orders because they were £2 more, they choosing to lie to me. The employees behave repulsively, and even if you ask to eat there because there are tables, they pack out of laziness not to chase after customers. Employees should be changed.

The standards of this establishment has gone down drastically in previous months. The chicken wings are tiny and doesn’t even feel like your eating a chicken wing. The quality of the fries is very poor, seems like it was refried and just very oily. The personnel’s will never look at the instructions when you place an order even after calling them to confirm. I am a long time customer but unfortunately this branch is longer up to standards they had.

BBQ wings were hard and dry. Waste of money

🤮🤮🤮🤦🏻‍♂️very bad taste, I didn’t eat and put in bin

I'm missing a hash brown from my order.

You know when the chicken sit outside for hours and it's all soggy with oil and there's no crunch.The only thing that was fresh was the chips..... Thanks guys....

First time trying and I loved it

Food horrible, cold food,Service horrendous I ordered a pepsi max and a chicken and rice and did not even receive my pepsi max finally the atmosphere was alright at best.

Chicken fillet (boneless) as pink inside

Not happy with the order as they didn't get it right

Why Sam's coming like this i ordered meal for wings and frise for 7.99£ they give me small portion of fries and the wings are so small and dry

Guys stop to buy from here the prices everyday up and the quantities very small i bought 1 regular fries with 2£ they give me only 3 slice very very small porchen and the wings so small i was eat from Sam's 2020 but now i am so sorry 👎👎👎👎

Nothing good .if you order from uber eats your food coming after 1 hour

Driver was very kind and read the notes before arriving which was extremely helpful

It seems that 2 times in a row, items have been missing (fries). Maybe there's an issue with the ordering system, who knows.

Ordered a large bottle and paid extra - they only gave one can - when I called to complain they said would send more but didn’t

The prices have gone up. Everything I order is now become small in portions. We are paying so much for a little bit of food. I’m getting annoyed now. Won’t be spending my money anymore here it’s not worth the money.

I only got one chicken with loaded fries and this is not what I asked for

Cleaning at this place is worst. A women served me was mopping the floor with no gloves then she removed her shoe cover and then touched everyone's food. At least guys use sanitiser.

so disappointed, the drink was missing, i can taste the cornstarch on chicken.

The burger and fries were so dry i had to get water to wash it down. The chicken itself was fine

Yet again Sam's Chicken prove what a bunch of incompetents work for them as they left out the chips from the blaze box

They gave normal chips not spicy chips on both chip orders

forgot my sauce its not the first time

Every time i order something is missing

I DID NOT RECEIVE THE ORDER AT ALL BECAUSE THE IDIOT JUST EAT DRIVER BOUGHT SOMEONE ELSE'S ORDER (NOT THE FAULT OF SAMS) JUST EAT DID NOT REFUND ME MY VOUCHER SO I LOST £6.57

rice was not fresh looked like it had been reheated in the microwave and food was pretty much cold. You think after poor reviews they would improve but they are consistent with this.

Came on time. Didn’t taste fresh and chips weren’t that hot

I have no complaintsof food, but the restaurantcloses at 3am, buyt when I went at 2.15am they said its closed and only for delivery drivers. I really don't understand why the staff did this to me. Can the owner reply. For reference please check the cctv 18 April 2024 @2.15to2.20am. It's really not fair.

I am writing to express my deep dissatisfaction and concern regarding a recent experience I had at your establishment. On [14/02/2024], I visited your restaurant and unfortunately, the meal I consumed resulted in a severe case of food poisoning. The dish I ordered appeared to be undercooked and poorly prepared, which I believe led to my illness. The symptoms I experienced were extremely distressing and caused significant discomfort. As a result, I was unable to work for 4 days. This incident not only caused physical harm but also tarnished my perception of your establishment. I have been a loyal customer for several years, but this experience has left me with serious doubts about the quality and safety of your food. I urge you to take immediate action to address the issues in your kitchen to prevent similar incidents from occurring in the future. This includes implementing stricter food safety protocols, ensuring proper cooking procedures are followed, and conducting thorough staff training on food handling and hygiene practices. Additionally, I trust that you will take this matter seriously and respond promptly to rectify the situation. Thank you for your attention to this matter. I hope to see swift and effective measures taken to prevent such incidents from happening again.

Everything cooked to perfection. Crispy and delicious highly recommend!

I got the Devil's Box Meal (Burger + wings) It had a weird smell. The burger tasted okay and the wings were mediocre. It came with 3 wings, I only ate one. I wasn't feeling the other two wings. The delivery was good and the food was still warm but I still didn't enjoy it. Definitely not worth the money. £9.99 is considered a "small order" 😐

the delivery time always gets changed it will be nicer if you left it as a window instead of a precise time that will get chnaged

Food was cold and late by 1hr 10min

Food was 50 minutes late and very cold!

Food and delivery time is perfect 🙏

food wasn't that hot could have gave more fries said large in the meal deal was medium though

Did not get sauces with the food as requested

Food was really good overall quality, taste and size were amazing. Everything was really hot and drinks were ice cold. I've been here a lot but, that was definitely the best experience I've had from them to the point I'm ordering it again now and hoping it will be as good!

Driver drove past my house all the way to a different house for a long time to then drive back very slowly. Not happy