Sam's Chicken in Harrow

Very small felt like I was eating bread only barely any chicken

Went to the wrong house again despite clear instructions

Best worker on the block, propa grafter, very polite and quick with orders

Amazing service got a box meal and came sooooo quick

I ordered 2 mini thigh chicken burgers for £5. They were not fresh.

Raw burgers, you want to risk getting food poisoning?

There was not enough fries, not enough mayo or anything so I basically had just fries

I have simple instructions on my order and they ignored it. Very disappointed

Chicken completely raw inside. Disgusting

A tad late to what the restaurant delivery time was on the app so would suggest a more accurate time but food was still really good and fixed my night cravings. You can rely on Sam’s it’s great for a quick fix

Very nice foods. I love your spicy wings.

Overall, this was an incredible dining experience.

Good quality foods. best customers service.

Good customer service and quick timing

The delivery was good just the order forgot our regular fries

delivery guy was nice. the original eta was 21.45 but arrived at 22.15

the chef argue too much with. I have to face this kind of problems then I will go somewhere else

But order was not complete. Fries missing

Delivery driver was to afraid to deliver food so decided to drive around. Once he DID come food was stone cold. Worst I have ever seen

Small portions and cold food never ordering from Wealdstone Sam’s again!! So disappointed

driver went on some other place and called me that he is outside and when I went out he was not there and have to wait in cold looking for it. then told driver to check post code and finally he manage to find my house. not happy

The food was cold by the time it was here and wet from the rain. The food itself was average.

very late delivery cold food was delivered customer service wasn't very helpful.

Wrap was cold and not appetizing

Great Service by himashi recommend the fries with chicken and cheese was a great choice. First time trying this place world come again.

The restaurant is going worse and worse... I contacted today Sam's to let them know that driver delivered wrong order. Person on the phone couldn't do anything about it, including give the Sam's customer service or complaint number. The worst customer service which I seen over the years!

Good service. Amazing staff. Obviously great food. Love with Sam's

Carrier was punctual and order was intact

Service is good and food is good.

Mg favourite place to eat allways make the best food 5 stars

Always nice . Sometimes they forget to read customer notes but always nice food

I only received 3 burgers instead of 4 burgers which is frustrating.

My everyday place to go for. Friendly staffs, Nice food. And a very well known Sri Lankan restaurant.

Great staff. (Manager Vishwa and staff) awesome food.

Although busy they kept the spirit up. Night staff were great. Vishwa(manager) and staff

Happy with worm welcome and good service

The product quality is consistently outstanding, exceeding my expectations every time. Highly recommend for new Smashed burgers 😋

Sam's Chicken is the best. I literally only came back here to Sam's Chicken in Harrow and Wealdstone because the staff is nice and the chicken is good.

Excellent service from Izuri at Harrow Wealdstone!

One of my favourite Sam’s outlet staff is very friendly and fast service.

Our fav chicken burger place in London and especially in Harrow. We have Sam’s at least 3-4 times a week.

Cold food horrible service from the restaurant.

Fantastic food and excellent stuff

Food never arrived. Driver told his coming but never arrived. Also tried calling him but no answer.

Food is always nice but especially at this outlet they don’t read what you have ordered on a regular basis . I ordered spicy fries , payed extra and didn’t get spicy fries . Common problem . Food was cooked fine and the chicken wings were nice . Will still order from them but annoying sometimes .

The best fried chicken in London. This store also has Smashed by Sam’s making it even better.

Burgers not nicely sauced, very small wings not happy with the order

I just brought these 2 piece of chicken and it's not fresh plus cold too. so I am not recommended anyone to buy chicken from this store. 😞

Tasty food always and friendly staff..

Worst customer service I’ve ever had. Ordered for delivery and was missing an item. Called the store about what I could do. Lady on the phone hung up on me multiple times saying it’s not their problem and that it was my fault for not putting the item in delivery notes even though it’s on the receipt. Then proceed to blame the delivery company and that they couldn’t see order details or notes. Lady also said it’s not their fault as their service is great and it’s not on them and that I’d have to reorder and pay again if I wanted the item. Atrocious. Would not recommend ordering from here and seeing their reviews now I’m surprised there’s not been any improvements in their service. Deeply disappointed

I want to order but the service who is taken order she so bad is very long time for taken order . And many people is talking about service she lost time but not taken order . And am wating 30 min for taken 2 chicken I want to ask to she for order she not reply nothing she not have respect for customer. Many people talk about service who is taken order so bad . Is last time am taken food here this shoop

Extremely disappointed took 25 minutes to make 4 chicken burgers meals with cold chips

Cold chips and burger not great

Food was delivered after 1 hour 20 mins of the initial order placed. Upon delivery food was cold and not cooked properly. Please do not order from this Sams.

Great experience, good food for vegetarians. Good customer service by night staff.

Good service given by night staff. Appreciate the good customer service.

I was really amazed as i really got my order in just couple of mins only ,even my brother was praising them for the taste and specially for the hardwork which nobody can show it off its just that you can’t ignore it

Nice customer service and the food it's always fresh and tasty

Great experience specially the night staff were really good and the customer service was incredible

REALLY HELPFULL AND POLITE STAFF

Great service by night staff, all staff is very goo

Great service by night shift, very calm and happy faces

The staff in the night is very friendly and supportive

Stuff were very friendly specially night shift stuff

Over all is good supportive staff

Food is absolutely wow… how they treat for customers it’s amazing. I was really happy with Sam’s food and staff.

Love the food,staff and everything about sams chicken... specially their good gestures of staff towards customers. If you are in London Kindly must try Sam's chicken

Food arrived very quickly and was piping hot unlike other eaters. I am a big fan of Sam's and highly recommend them.

I received 4 pieces instead of 6

The food quality was bad and less portion the staff was rude too

excellant, excellant all around superb meal.

The staff was rude and the food portion was less than other sams

Ordered on the kiosk and waited 15 minutes to realise they didn't even receive the order. Very bad service and unprofessional.

my drink is missing and food is so cold

Absolutely disappointed , I told the staff I’m here for collection 7-8 times not exaggerating and looked at me and looked away. I understand it’s busy but COLD FOOD and no customer service respect is sad. expect better

ordered was 15-25 mins. Received hour later? Sams not answer phone when called. Food arrived all buns were broken like out of date. could not even pick up burgers. As food all fell out. all cold even chips . would never order again. .again. As terrible service. courier told me he was at resteraunt 15 mins aft order made waiting

This useless place keeps missing items this time it was just a drink but it cost me £2

Highly unprofessional and unorganised staff. Ordered from self order machine and staff doesn’t know about the order at all. Don’t know what they were doing. Took very long time to prepare the order.

Good food not good and service is very bed

A lady staff everytime i go this store and i take peri peri fries large size and as they ask extra charge for peri peri i every time telling her to put more peri peri inside fries but every single time she just showing she is putting but inside it’s always less and the fries aswell compared to other stores this store giving less in large size. I forgot to read her name though but next time for sure i’ll write with her name.

The order was correct and good value on a Tuesday. I use it often during the week.

again excellant value thanks 😊. tasty food.

Yet again Sam's messed up my order. No chips delivered in a Box meal and the wrong drink delivered

Burgers are small and not seasoned enough. Honestly walk up the road for 5 mins and go Morley’s for better quality food!

Driver was very good thank you 🙏

No messing around. Straight to the point like it should be.

Food arrived on time ✔️ Food was Fresh✔️ Food was tasty✔️ 10 out of 10

I want my money back! I did not receive any food or drink from Sam's chicken this time and I have a credible witness, my girlfriend.

Sam's Chicken is one of my absolute favorite places for wings and chicken! They offer a variety of combo deals, and honestly, I love almost all of their meal deals. This is my go-to spot for lunch most days. Their peri-peri fries and chicken wings are simply the best! Just typing this is making my mouth water. I absolutely love their food!

I recently visited Sam's Chicken, and I must say, the experience was fantastic! The food was absolutely delicious. I tried the chicken burger, and it was perfectly cooked—crispy on the outside and tender on the inside. The loaded fries with chicken were packed with flavor, and the portion size was just right. Everything tasted fresh and well-seasoned. The staff were also amazing—friendly, attentive, and made sure we had everything we needed. The service was fast, and the restaurant had a clean and welcoming atmosphere. If you're craving great chicken, tasty burgers, or loaded fries, Sam’s Chicken is definitely the place to go. Highly recommend!

Recently I went with my daughter.Her favorite foods are Sam's chicken. Thanks to their professional and friendly staff my daughter enjoyed delicious foods.

I order strip burgers for my kids. Sam staff served me with in 1 minute but burger was cold. They served me old pre made burger. Very disappointed. Harrow council must check them food standards specially around 2:00 am in night

Staff is not responding to customer while playing loud music in the kitchen and I have to wait 10/15 min to place and collect the order

theives, didnt put items in my order .

Staff is not good work and behavior 🙄 😒

I am writing to express my disappointment regarding the service at this fast food. After in the first phase I received only half of the order, I asked for my order to be completed so that I would receive ONLY what was missing at the beginning, and the box with rice only had half of the food in it. This after the last visit I also ordered a box with rice and chicken, I was told to change the order because they don't have anything like that anymore, but looking in the fridge I saw that they did and I showed them, blocking it so that I could then check on online and to discover that they kept those boxes for online orders because they were £2 more, they choosing to lie to me. The employees behave repulsively, and even if you ask to eat there because there are tables, they pack out of laziness not to chase after customers. Employees should be changed.

The standards of this establishment has gone down drastically in previous months. The chicken wings are tiny and doesn’t even feel like your eating a chicken wing. The quality of the fries is very poor, seems like it was refried and just very oily. The personnel’s will never look at the instructions when you place an order even after calling them to confirm. I am a long time customer but unfortunately this branch is longer up to standards they had.

BBQ wings were hard and dry. Waste of money

🤮🤮🤮🤦🏻‍♂️very bad taste, I didn’t eat and put in bin

I'm missing a hash brown from my order.