Tex Ann in Harrow

We have been ordering from TexAnn for years now and the burgers used to be amazing. More recently, the burgers feel like they just have vegetables as they've shrunk the beef patties. Even the house garlic sauce has deteriorated in quality.

Good staff friendly environment. Tasty food

Everything was good apart from the chips were soggy 🤷🏻‍♂️. No one’s fault really …

Best place I’ve ever ordered from

Awful. Halloumi fries were so thin, dry and hard. Everything was cold. Chicken wings were slimey. Missing an item. 'Salad' in chicken and rice box was just lettuce. Giving the 1 star for the Oreo milkshake which was really nice.

Cold food, I waited 1h30min for my food

One of my favourite place to have vegan burgers and wrap. Which tastes amazing. The place is nice and tidy. Staff are amazing especially Mamta and Rehmat are stars of the restaurant. 10/10 always

1. Wings are excellent as they're oven grilled and not deep fried. Buffalo & Ranch flavouring combo was nice but interested to try straight buffalo next time. 2. Buffalo fried burger was really good but let down by the compulsory coleslaw...it should be an option that you have to intentionally choose and not put in the burger without warning. Please remove coleslaw from the burger.

Order through Deliveroo, and they called after 90 minutes. It was very, very bad service

Fantastic food and friendly staff! Brisket melt was unbelievable. Please make this a permanent addition to the menu 🙏

The experience was deeply unsettling, filled with moments that heightened my frustration and disappointment. I grappled with unease as unexpected challenges arose, leading to a cascade of emotions that overwhelmed me. The situation didn't unfold as I had hoped, and the outcomes were far from satisfactory, contributing to a lingering dissatisfaction that weighed heavily on my mind.

I personally like this restaurant. Last time I was served by Sabrina, who dealt with my order very professionally and when the food was ready, she made sure the hot meal and the cold drink in two separate paper bags. I liked the effort...

The Nashville and honey siracha special burger was great

Burger was cold, badly put together and the moment I unwrapped it the bun split in half I actually got a brioche bun out of my pantry and had to reassemble it after reheating the patties. If thats a 13 quid burger than I'm Ronald McDonald himself.

Awesome food every time.. sooo yummy! Only negative is the delivery estimation is typically another 30mins on top of the time suggested before you order, so order earlier.. food arrives fresh and hot, just takes a while

Really tasty and definitely would recommend

The delivery man was so kind thank you wish having more people like him

Everytime i order from Texann, delivery is extremely long. It takes a very long time for my order to go from "thank you" to "preparing" and even then the delivery time gets delayed. I'm very familiar with the place and it shouldn't be taking 1 hour to get my food.

One of my favorite places in Harrow. The only - is that the burger often takes a while so you need to have time. A few times they forgot my order although I was sitting there waiting. The burgers are great though and staff friendly.

I had a thoroughly unpleasant experience at Texann due to the appalling behaviour of a staff member named Sabrina at the front till. All of this was over something as trivial as a tub of ketchup. Instead of handling the situation politely, she was incredibly rude and sarcastic, which was completely unnecessary and downright unprofessional. This is not the kind of service one expects, and it’s certainly left a bad impression. Texann, you need to address this urgently – such disgusting behaviour from your staff is unacceptable. I won’t be returning unless something changes.

Years ago the food was incredible now it's not as tasty anymore but still good. Haven't had many good experiences with delivery from them either. Portions have become smaller and it's overpriced now, however, the sauces alone make me want to grab food here every now and then again.

Delicious food and friendly service

First and last favourite 😍 ❤️ ever

The second time this order has been over an hour late and I’ve been told it’s been stolen by the driver. I suggest Tex Ann stop using Just Eat as couriers as they’ll lose custom (including mine). It used to be so good! Food would be fine if it wasn’t freezing by the time it arrived.

the order was missing my chips!

Burger was cold, almost as if it was pulled out of the fridge after being cooked an hour before. Chips were hot and fresh when they arrived and the wings were hot in temperature but not spice , despite offering the “Scoville” flavour

Food excellent as always, really flavoursome and great value overall. Driver was lovely, apologising for the delay as the food took a while to be cooked.

The restaurant is easy to find. The place is small but nice and clean with good staff. You can eat in, take away or order online. If you're coming with your car you can park in the parking behind situatated 5 minutes walking distance (paid parking after 1 hour). The price / quality is very good especially if you go with meal menus. At busy hours you might have to wait a little longer due to the many pick-up orders the guys deal with. Different shops are in a few minutes walking distance. Will be going back.

Bad quality food. Bad service. Over priced. Wow what a disappointment tex ann was, who ever is behind this establishment need to get a grip!

The service at Tex Ann was super quick, and the staff were really friendly. I enjoyed the variety of seasoning options they had for the chips, making the experience quite enjoyable. Definitely worth a try!"

Amazing food even if it was exspensive still is great value

everything great all the time but WHY hav the chips changed ?? i came here purely for the good quality chips and now eveutbting is slowly getting word e

Although the service was a little slow, absolute mindblowing and cooked to perfection burgers.

We went for a meal in my daughter’s birthday, first time. The staff were calm getting their orders done in complete silence, the lady at the till was genuinely nice. The food was served beautifully and was yammy delicious 😋.

Just got food delivered ordered loaded fries. On the menu fries are described as below. Fries, plenty of melted cheese, spicy grilled chicken, house garlic sauce, cajun and finished with spring onions. What I got. Chips not fries in a box that was wet. Chips drenched in mint sauce. NO CHEESE AT ALL..!!! NO GARLIC SAUCE. NO SPRING ONION. AND A SPRNIKLE OF CHICKEN. TINY LITTLE PIECES OF CHICKEN. Disgraceful, why do takeaways do this. It's a joke, pay good money for food and get treated like this.

I ordered a lamb burger, however the burger was the smallest burger I have ever seen!, the lamb pattie was non existent, the buns tiny.when I opened it up I thought they gave me a kids burger complete rip off. For £11 what was a paying for.please sort the portions out

An hour for the delivery of a burger a milkshake and wings. Add that to the rudest staff on the phone line you could possibly imagine, and never mind the bland food. Don’t make my mistake - miss this place

The order arrived without the biscoffe cheesecake

Great service, super nice fresh and crispy food :)

I highly recommended this place for the high quality of food and for the service you get from the staff.

Honestly one of the best burger shops. Best juicy burger and a clean atmosphere. Also best staff. I’m always in here 🤪✌🏼✌🏼

Very good food and lovely staff 🤗😊

The thin tall lady ,during its opening in 2013 i been regular customer I know every stuff of this shop even owner ,never had bad experience ,but today the girls made me disappointing about the extra cheese and sauce tap I am asking two tap of sauce but she give me only white sauce even in my burger she put only one sauce ..I highly requested pls don’t keep this type of people who don’t know the customer service …even she start arguing with me ….i hope you take action against her thanks

It used to be good but not any more because. The prices very high and the quantity is very poor. They don't serve sauces any more. I don't recommend it any more

The chicken was smiley and it wasn’t delicious at all . I don’t recommend it.

I don't recommend at all at wasn't tasty. And prices very high

It used to be a good restaurant but not any more. The price gone up and the quality and quantity gone down. They even don't serve sauces . You have to pay for it separately. I don't recommend at all.

Having enjoyed eating from Tex Ann Harrow from when it first opened, it's clear they have given up which shows through the food currently served.

food is decent but staff clearly don't look at the orders, ordered a few times from them and always missing items and due to not being a main item I cannot get a refund on these. avoid!

I usually love their food and go there orftrn but sadly I must say the chicken rice box has gone smaller the for the same price and rice is really spicy hard to enjoy

The process to make the order took longer than it was predicted before

Really fresh food with exceptional service. Many thanks

The juicey Lucy was the oneeee. And the cheesy fries spot on!

Ordered via Deliveroo. The loaded fries was nice however I wish the chicken was tender was soft, this was hard and chewy but other than that it was good.

I got a takeaway chicken wrap and when I started eating all I could taste is the salad and no chicken, so i opened it and this is how empty it was. You pay for a wrap and when eat at home all u can tase is salad. Also the few pieces of chicken was not even fresh it tasted very strange. Very disappointed.

Food was cold and stale neither did my burger have cheese

Placed large take away order yesterday (pick up). Found there was 1 burger missing when we got home. Called then and they sorted out burger and delivered it without any fuss. Excellent food as ever. Its great they have maintained their quality over the years. Their house mayo and mint sauce are amazing! It continues to be our go to place for a quick meal or a treat for the kids.

Taste was good but it wasn't warm enough.

Lovely food. Polite delivery guy. on time. 👌

Half hour of saying my order was on the way and then they cancelled my delivery with no reason given. Hour waiting wasted and hungry kids with no food coming 😒

Haven’t checked delivery time but to be honest I wasn’t impressed, just simple wings with some bbq sauce thrown on top, server forgot to add my side sauce. Nope had enough wings, thank you

i asked for large fries and you delivered normal. how ?

We ordered take away and she forgot to put our chips and drink. Also, the wrap was so small literally not worth price I ordered a bbq chicken wrap meal and not up to the standards compared to before. Honestly it’s so embarrassing because they used to make it so good what’s the point of it being so expensive for such a small wrap.

The burgers are usually good value for money. However this visit was a let down. The patty was really small. Not something you would expect from a gourmet burger.

The food from the restaurant has down grade heavily since i last had it. I barely had pate of meat in my burger. I wouldn’t be ordering from there again definitely

The Tex Mex spice is the best, especially paired with their garlic sauce!

Buffalo chicken burger was delicious, recommended

One of our lovely staff working with us in their well known way - on delivery. I like it. We're all like it. And their burgers also a tasty one! U should try 'em!

I have no idea where the food is and who he has delivered the food as i am still waiting

Guys my food wasn’t even delivered to me, the disrespect is crazy, they gave me garlic sauce and water when I ordered the chicken burger with chips. Who in their right mind would order only water and sauce?

Nice guy delivered. On time. Great food !

Delivery guy left the food in the lift!! £5 was paid for the delivery only :|

Driver didn’t get assigned correctly (not the restaurants fault) which meant to food arrived slightly cold and 45 minutes after the original delivery time…

Chicago burger came with ketchup and mustard, lettuce. No caramelised onions or mushrooms or relish. Very disappointed

I’ve been coming here for the past 4 years and I’ll never get tired of it!

The food wasn’t great this time. The rice was unusually very spicy and inedible. Disappointing experience.

Amazing food and customer service. Highly recommend to eat here👍👍👍

Too expensive for the portions they serve. Customer service is terrible. The worst of the worst. I wanted a receipt and they couldn't provided by saying that the 2 printers are not working. Long waiting ...

The food was not nice! Don't waste your time and money unless you want undercooked and cold patties.

I ordered my food at 7pm it arrived 8.25pm this is so called fast food. when I called and asked to speak to a manager they closed the phone on my face. When I called for 2nd time they said manager is on break. The worst service I have ever seen. They call this a business??

Ordered Oreo milkshakes but they were not blended properly and just tasted like vanilla ice cream. They came 1 hour after I placed the order

Excellent food worth the money really enjoy a cheeky lunch here. The only issue is the loud mouth college kids who are too busy shouting and acting hard, just eat your food and relax

Service is too slow, I just ordered a burger meal and it took like 30-40mins to get my order

Twice now ordered online with items missing

My recent visit Tex Ann left me thoroughly impressed. The menu was a delightful blend of flavours, and my lucy juicy burger was absolutely delectable. The young lady with glasses at the till was lovely and cheerful. The attentive service and pleasant atmosphere made for a memorable evening. I highly recommend it. I can't wait to return!

Food is always delicious and the restaurant always caters to my request. I feel that sometimes the rice is claggy and salad is old and begginning to brown however its not often the case. I love their chicken, rice and salad, I've not had anything else from here before but the food in general looks really nice and the kitchens look clean. Would definately recommend.

Amazing delivery driver, delivered the food while it’s hot and fresh

Terrible cold burger meant to be a beef burger but more like a salad burger. Also was stone cold. Two buns it's alot better (and cheaper) I complained and the women at the till didnt seem to care. Avoid this place

The delivery driver was wonderful

Charging extra for the red salt on chips is a bit much. Burger was tasty and not bad value. Service was good with a smile. But charging for seasoning has lost this customer who won’t be back again. Better places nearby! Restaurant empty and the music was like bad elevator music. So it was takeaway for me.

Stuff food. On time. Even polite delivery guy!

Excellent fresh, delicious and warm food 🌟🌟🌟

Good as always spot on & like to thanks specially staff Sabrina who is always very particular about attention to detail.

I would like to say that on the last two occasions we have ordered beef burgers for collection they have smelt like burnt grilled burgers. There are black bits from the grill on the cheese when we have had a look inside. They also use a chemical/ oil to clean/ scrub the grill which you can smell in the burgers inside. Considering 6oz beef is £11.99 for a meal, and the service you are getting, it really is a miserable experience when you look forward to eating your burger. I don’t usually leave reviews but because of how bad the burgers have been the last two times we have ordered them, i am hoping then can improve their food quality and ensure each product is quality checked before handing out. :( we are regular customers and do not want to stop coming.

3 hours late and the wrong food was delivered, for which I have a receipt but just eat can’t see the error

Absolutely good food. And the potion is so huge 💕🥰 and the coolest staff ever they delivered on time too!!

Excellant value and the food was yum yum.

The food was spot on, hot tasty food one very happy customer 👌

The food is amazing,staff always kind and respectful. The wings ar just so so tasty and juicy wow wow wow bravo just!

The food wasn’t that good the kid’s meal was horrible the chicken had no flavour or taste