Salt and Malt Chew Valley in Bath and North East Somerset

Complaint about rude behavior and undrinkably hot drinks Dear Manager, I would like to share my recent experience at your store, which was unfortunately quite disappointing. We ordered a latte and a hot chocolate and specifically asked for both drinks to be made drinkable — not too hot — as we were taking them to go. However, the drinks were extremely hot and impossible to drink immediately. It seemed that the cashier may not have passed on our request. When I asked the barista about the temperature, he mocked me and told me to just take the lid off. He then took the lid off himself and looked at me as if I were stupid. I found this very rude and unprofessional, and it made me feel quite uncomfortable. I hope you take this feedback seriously, as customers should be treated with respect, and their requests — especially simple ones like drink temperature — should be handled properly. Sincerely, Sandor Cs

Amazing that this is gluten free - we got take out was delicious fish and chips

Great Fish and chips, the best we have had in some time

We had the curried cod burger in a brioche bun with chips & coleslaw which was very tasty and highly recommended.

We had takeaway fish and chips from Salt and Malt for our evening meal. We were very disappointed . We ordered 2x large cod and chips but one fish was quite small compared to the other . The chips were overcooked and the cod was not fresh at all. We ended up throwing most of the meal away. We felt very let down by this and will not be returning.

The fish and chips were enjoyable; however, the service left much to be desired. We experienced an excessive wait for a member of staff to take our order and eventually had to approach the counter ourselves to place it. When our food was finally brought to the table, the server did not inquire whether we required any condiments, and once again, we had to return to the counter to request them. Despite the lack of table service, a 10% service charge was still applied to the bill. Given this experience, it may be preferable to order directly from the takeaway section and dine outside, weather permitting, rather than sitting in the restaurant.

It's easy to say , if you don't try or visit you won't miss it ..but trust missing it would be a shame as it's so lovely for you all to just spend a day there as i ,also you will return as i did and will do for many years to come ..

Went on a lovely May Sunday. Busy but had booked a table. Sat on outside terrace with lovely views over the lake. Service was friendly and prompt but sadly the fish and chips were just very average. I love F&C so had high hopes for a specialist restaurant. Sadly the cod, the batter and peas just lacked any flavour. Had better for £18 at many many other pubs and restaurants.

Some where to go with the family nice food good prices have a little walk small play area very good views lot's of birds (mind the poo

Chips were made from bruised potato and didn't taste nice at all. The mushy peas were not mushy and had garlic/onion in which I'm allergic to. Fish was nice. Plus it was very expensive. I wouldn't eat here again.

Very friendly staff. Had a lovely cream tea

Food is massively overpriced, and sadly absolutely disgusting. Even mediocre expensive food would be just about tolerable given the beautiful location but it was gross and inedible. Couldn't be bothered to wait in the long queue to complain. The ice cream van in the next car park made up for it 😋

We came on a very busy day and the staff seemed very unprepared for it. Main menu items were sold out by 12.30 and when food came the basic order was incorrect. Very poor communication to sort out and made to feel it was somehow our fault. Bill was then incorrect and generally the food is overpriced for mediocre quality.

Great food, and great location! Worth a visit and would recommend the crispy halloumi! 😀

Very delicious fish and chips. Not oily at all. Friendly staff

Fantastic gluten free fish and chips.

Delicious fish and great location.

Fish and chips and a cup of tea in the sun. Lovely.

Nice food and not expensive Glad we stopped there

In my opinion the food was average and overpriced others might have a different view on this.

This is a beautiful and popular spot for F&C outside. It was a sunny evening in April and we thought we’d give it a go. Loads of parking, sun setting, busy but friendly vibe and found a picnic table no problem. One of us is GF so very excited about the menu. Although busy the system worked well and plenty to do for the kids while we waited. Also cracking local cider on tap from the hatch. The F&C was disappointing. The fish was good but the chips were overcooked. Greasy. Potato non existent. Management need a little quality check. I’m sure it will come good for our next visit.

I took my mother to lunch on Mother's day. The food was great, good quality, great portion size, and a lovely waitress who was very attentive to our table 👌 Highly recommend this venue. 👍

Great selection of local produce on the menu Food was delicious 😋 Kids menu available

A beautiful quiet open space,lots of places to sit outside and eat your delicious fish and chips. Area for children to play. Beautiful view of the lake. Plenty of car parking. Well worth a visit.

Excellent views from the restaurant. Very friendly staff and great food. @RajD01 @RajD001 Raj De

Stopped here after a business meeting nearby, £10.00 for fish & chips seemed extortionate but I thought for that value, the fishcake would be a chunky size and fresh and the chip portion would be a large (they advertise chip portions as a 'box of chips')..... To receive this was very disappointing. Fish cake was fresh but very small size, chip portion seemed like half a cone worth of chips. Would not visit again

Expensive but overall good in a great location

Very busy and expensive for what it is. They’re nice enough fish and chips but costs a bomb. Veggie/vegan options were bad.

Excellent customer service on Thursday an Friday by the server called Mitchell definitely returning again

Lovely chips, and we had battered sausage, fish, scampi, children’s fish meals, all delicious 😋, and the best chip shop curry sauce ever 👍.

Not the best chips by a very long way. Plenty of dried on grease. The toilets were filthy and a disgrace.

Great coffee and cake, nice atmosphere

Amazing location to be with your family and friends. 3 🌟 for food and 2 🌟 for price, in my opinion, the food is overpriced for what it is.

Freshly cooked fish & chips , sat outside overlooking Bath Chew Lake

Great café/Restaurant in nice off road location at the edge of Chew Valley Lake. Nice safe kiddies play area Went back Saturday 22nd March 2025. Not such a good visit. It was very busy the staff looked stressed and we had to go and ask for table service to get drinks. In the end it took 20 minutes to get our food order taken and another 25 minutes before it arrived. The server who took our order didn’t write anything And someone said, do you have a good memory and she said yes very good. But it wasn’t! One meal was missing and it came when everybody else had finished eating. No apology offered. In fact, we have decided not to go back again

Food was nice, young waitress with dark hair in a curly bob was extremely rude when talking to us about a door. Talked down to us not good customer service at all.she needs to remain in the kitchen or learn some manners.

Delicious fish, available without batter if requested. The staff were lovely. The restaurant is in a beautiful setting, especially on a sunny day. Toilets clean.

I love this place for fish & chips. It's my go to chippy restaurant experience. On the very edge of Chew Valley Lake, very busy but well worth the visit. Do not book online, phone them up, you might end up without a table....

Lovely place. Beside the water with a great view across the lake. not too many tables to feel cramped. Food was lovely, and service with a smile.

Lovely location overlooking Chew Valley Lake. The fish and chips were excellently cooked. The staff were very helpful and friendly.

Great time out at the lake, watching the sunset over the lake.

Top fish & chips.. Good value and portion sizes, especially the kids menu

Amazing, can't fault anything, what so ever as it was very busy inside and out when we arrived however the lady in charge made free a table for my wife and I and many thanks for that and she could have said that there's no tables free.

A sunny Saturday afternoon, the home made bread and butter pudding was off the scale!

Had a fantastic lunch today ,myself,husband & mother in law all had Haddock & chips everything was freshly cooked & great value.We also had deserts, lemon posset,Fruit crumble & bread & butter pudding all homemade & tasted amazing highly recommend & definitely visit again.

Lovely location even on a cold but sunny day. The food and drink was really good and on par with the pricing. However like everywhere I do wonder how these places can charge so much for cake and coffee. Service was friendly and helpful and clearly a popular place.

A good destination for a cycle ride from Bristol for coffee, tea and cakes.

Amazing fish and chips with a lake view. You also get a kids menu with options on the main and sides. Large pieces of fish, nicely cooked and good quality fish.

Beautiful views of the lake and a great place to relax and unwind

The restaurant was full so we ate outside. Food and service was superb. We were cold but no fault of the restaurant.

We stopped for a cuppa whilst out on a motorbike ride, we used the kiosk on the side where the lady there was very pleasant.

Hot drinks are small and not cheap

Nice interior, beautiful views, friendly staff and tasty food :D Baby friendly! :) Great place 👍

Enjoyed very much. The food & attention to service were excellent.

Freshly cooked and much nicer than the one in Bristol. The takeaway is much better, when we had takeaway it was fresh tasty and hot. When we are in the restaurant the mushy peas were cold. The service was pleasant but strange. I'll recommend the takeaway only.

Wonderful place and the food is amazing .

Great service and food was delicious. Only shame is no WiFi for people travelling for work, would make this an excellent commuting pit stop.

Nothing better after a lovely walk around the reservoir than Fish n Chips from the Salt and Malt, always cooked fresh and the best curry sauce. Be back soon.

Been here plenty of times and it’s been fairly decent, not deserving of it’s rep but fine. This time the chips were very disappointing - hard and crispy. Left in too long? Reheated? Not sure. Great curry sauce (always) and fish.

Not dog friendly. Unfortunately didn't get to try the food as there's no dogs allowed indoors and we'd just walked 30 minutes to get here in the cold rain. They gave other dog owners bin bags to sit on outside, but they were cold wet and miserable and leaving. It's 3 degrees C and had been snowing earlier. In the area, every pub and cafe seems to allow dogs, so I've got used to not checking in advance. The restaurant was completely empty. I was offered takeaway only. I'm heading to one of the pubs instead. Just wish I hadn't bothered walking to here first.

Too expensive Their takeaway coffee cups are too small, their prices however have gone too far higher than reasonable. I avoid as much as I can.

Food was nice and staff very kind however, there are very few vegetarian options on the menu and anything veggie that is fried (halloumi or falafel for example,) is fried in the same oil as the sausages and fish according to the waiter. A bit surprising in 2024 but it's still great food and a nice location

We went today and it was awlful. Staff didn't come to table .it was nosy

A real gem. Prompt service, a delicious range of food, and a lovely setting.

Only had a coffee to takeaway which was quite expensive considering the cup was only half full

Good quality food and attentive service. The place was very busy. The only downside was that during our meal they took one of the tables away for another party

A very busy restaurant which showed how good the food was Coffee - very nice. Food - Had fish and chips. Shared with her indoors 'cos the people on next table had a whale and chips!! Ours was just enough and very nice. Staff - Very pleasant and helpful. Overall a nice experience

Excellent all round and very popular.

Love it here in any weather. But no dogs allowed

Grate food but a little expensive, but food was lovely and quite large portions

Fish fantastic chips not so Good tendency to recook until bullet hard which creates hard little bits but it's the way most places are going. good beer and staff.Wifes falafel salad brilliant.

After a morning walk around the lake. Stopped of for lunch. Freshly cooked fish and chips. Food great staff lovey. Definitely recommend 👌

Excellent fish and chips and not particularly expensive. Location is good too. Only reason I’ve not given 5 stars is because the vinegar was tasteless: more like water!

Nice fish n chips by the lake ... what more do you need?

Limited choice. No sandwiches or light meals. Expensive.

Again those barriers need to be addressed when visiting this place. Treated differently and felt uncomfortable Skin colour shouldn't matter

Excellent takeaway fish and chip shop. Great service and beautifully cooked food. Great to sit in the car and eat and watch the local ducks hunting for scraps

Absolutely gorgeous takeaway halloumi and chips. Best curry sauce too sweet, spicy and rich. A welcome treat after a long walk

This is in a wonderful location! Views of the lake and it's a good starting point for the various walks around the lake BUT they are being just a bit greedy with their pricing. We had coffees with the Cinnamon swirl bun. They sell the bun for £4.20 but buy it in from Cakesmiths (Bristol bakery) for £1.69. Why can't they content themselves with just 100% profit - which would mean they would sell the buns for £3.38. It just seems greedy to me.

I tried the chip shop and the staff are lovely and the chips are very good. Try the fish cakes they are very special!!👍😀

Food was very nice, as was portion size, service a little slow but because of the quality I wouldn't complain 😉

Perfect fish and chips.Crispy batter,nice & hot & with lemon and not too long to wait.Arrived after 18:00hrs so no car park charge.Sat on a bench with a view of the lake 😊

Great location. Great Food. The service at breakfast was poor. The grumpy and rude manager was more interested in drinking his own coffee. Younger staff trying their best.

Had a fantastic day at the craft market selling my handmade ceramic pieces. Thank you very much for having me.

Great setting with lovely views. Staff are always very friendly and food is delicious. Well. worth a visit

I’ve being going to Salt & Malt for years, so appreciate the standard & have always accepted “ you get what you pay for”. However standards have notably slipped & it wasn’t worth the extra. Lemon garnish has gone & TINY portion of chips - Paid for as “large cod & chips”. It’s notably gone down hill when it used to be the best. :(

Fantastic gluten free fish and chips

What a shame!... I had good memories of this place but it's all carparks now. Gone is the dirt path by the lake where you could feed the ducks. you can't even see the lake. The Ringo car parking is a nightmare. Best go somewhere else :)

Nice fish and chips! A little pricey though. £23 per person.

This takaway section of the cafe was highly recommended on social media. We visit3d twice and thought it was operated.. I stress that we only had takaway and noy food in the sit down cafe. We tried both cod and haddock on different days and scampi both times. On both visits we has crushed peas, tartar sauce and curry sauce. I have to say the fry on both days was variable and never quite right. Scampi: slightly under fried the first day and quite overcooked the second day. So, more flavourful on the fist occassion than the second. Fish: Cod was lovely and batter thin and crispy, but again slight under fried. On the second day Haddock which was pretty tasteles and the batterover cooked. Chips on first day were tasty and perfectly cooked but sadly were pretty awful the second I would guess say either blanched twice or refried from chip box - really awful, sad and the taste stale. Crushed peas: perfect, fresh and tasty on first day, older and pretty bland the second. Tartar: excellent both days. A really good homemade sauce. Curry sauce: perfect, well spiced.and.really nice.curry flavour on the first day, but overspiced , and.bloomin salt on the second - uncomfortabley hot spice which drown the flavour.of the chips etc. So, really hit and miss! Overall, the best I can give honestly is a 3.5 out of 5. I think the fact that they have a monopoly on sales of food and drink on this lakeside site has made them complacent and this is reflected in the qualityand the overpricing for a takeaway venue. I have also to say that although this whole site comes under the same name, they seem to be separate businesses! This can be seen also in the difference in facilities also. Takeway customers get grotty picnic council type benches in an are.which is scruffy and dirty that surround the site. The sit - down customers have a fenced-off seating area indoors and out with decent seating and kept clean, but not made available to the plebs (excuse my language, but that is how it feels). There is also a kiosk built on to the outside wall selling drinks, both soft and alcaholic, but again far too pricey..like being at a festival! Service at both was unengaging. Photo attachedof second day food. I left chips peas and scampi from this batch. We won't be giving them a third chance sadly. Sorry Salt & Malt, you need to treat your customers and your ingredients better than this

Great place and good curry sauce. Has amazing customer service especially from that one ginger kid.

We had battered halloumi with chips, curry sauce and mushy peas. Was one of the best things I’ve eaten this year. We were taken away on a taste adventure. What a delicious meal!!

Staff extremely pleasant, efficient and courteous.

A really lovely place. Lunch by the water

Friendly staff, lovely fish 'n' chips. Quick service, separate window for coffee and teas etc. Great surroundings for eating outside on the picnic tables.

The service left a lot to be desired, as did the food. When presented the bill was incorrect, and I had been overcharged for my food.

Fish and chips in a lovely setting. I had Haddock. Whilst take away is available we didn’t use it. Service was personal, not over powering and very polite. We took Oscar the dog with us and ate with table service on benches just outside the restaurant. Highly recommended.

We had a really enjoyable meal. I had the beef burger and my friend had cod and chips. The food was simply fare, but perfectly cooked and absolutely delicious. Our waitress Lucie was warm, friendly and efficient. Her smile was a ray of sunshine on a cloudy day. Highly recommended.

Avoid the curry sauce, basically onion soup, worse I've ever had, sausage was absolutely ridiculous in size for £2.60, complete rip off, Visited on 16/8/2024, will never waste another £ in this place, busy or not no excuse for what we were served,

We purchased a takeaway order of fish and chips to take on an anniversary picnic. However we were disappointed our order wasn't correct when we reached our picnic spot. After emailing Salt and Malt the manager Tom was quick to resolve the mistake. He was polite, friendly and showed us excellent customer service. Tom is a credit to Salt and Malt along with the other staff who make the best gluten free fish and chips we've ever eaten. Thank you again Tom.