Sainsbury's cafe in County Durham

Sainsbury own branded Tea Cakes are served in the café upstairs, make sure you try one, they are amazing!!

I came in for a cup of tea and a sandwich with my daughter and her husband while shopping earlier in the week. We were served by a small red headed waitress who was snappy and unpleasant. No one came to the table to ask if everything was okay. The cutlery and surrounding tables were not the cleanest but the food was nice. Looked like the waitress’s slacked and couldn’t be bothered for good customer service. We all agreed we wouldn’t be coming back. Maureen

25 min wait for a cold breakfast. Not only that I asked for an extra slice of toast to replace mushrooms and Tomato which I never got. No one came to ask if everything was ok. Made a complaint via twitter and all I got was we will pass this through to manager. Absolute disgrace. Won’t be going back.

No trays. Poor selection. Dirty cutlery, tables and floor. Slow service , much slower than other cafes.

Great value for 4 of us having a mini breakfast and hot drinks. Quickly served and all hot and tasty. £15 well spent.

A varied menu of tasty food. A great place to get a late lunch or breakfast, and a tasty dinner. There is also a wide range of beverages.

Stopped here for a cup of tea and a snack. My salted caramel cake was very sweet and my husband's toastie took a very long time to materialise especially as the café was not busy. Other supermarkets do this much better so I rate this as only just OK.

usually have a coffee or tea plus toasted tea cake or scone I have observed some older people enjoying a full lunch here as well.

So much for that catch up with a friend over a cuppa! The coffee machines are as loud as pneumatic drills! Couldn't have a conversation without shouting above the noise- left with a headache!

Absolutely disgusting food. The sausage and bacon were black burned and the hash browns might aswel of still been frozen. Very dissapointed in the service time too because it wasn't busy but food took a very long time.

Useful coffee shop if you are shopping in the main store and feel like a coffee or tea plus cake before going home

We visit regularly, for just coffee & for meals. Food is always good value. Staff are welcoming, and hard working as the café is always busy! However, the toilets are not always fresh & clean.

Called in for breakfast on our way up to Sunderland, a decent breakfast served by a happy staff member. Decent food at a decent price in a clean and spacious cafe. Good disabled access as are the toilets. Toilets were clean but the smell was awful, a real strong urine smell, shame really.

Very good experience here, the strawberry pavlova was fantastic and the coffee was really good too, excellent value all round.

Food is allways nice and at great prices.the chips from here are really nice. Staff are helpful and the cafe is clean.

Disappointed that constant changes to menu often mean the only vegan option is chips....I was informed the Dahl was taken off as it was 'a winter food' .

When staying in a nearby hotel we always choose Sainsburys Cafe for breakfast. The prices are good and you can choose items to suit your needs ie Porridge and Toast. Eggs and Bacon only etc. the prices are reasonable and you only choose what you want yo eat rather than a full breakfast and leave an item or two.

Me and a couple work mates went here for our dinner we waited almost half an hour and it was vile, it was extremely greasy, sausages were like rubber, eggs were harder than bacon, bacon barely cooked and tasteless, the only eatable thing on the plate was the beans and there was far too many, im suprised they have any customers at all we all feel sick just minutes after leaving would definitely not recomend this pitifull excuse for food i would even feed it for my dog it was a horrible breakfast floating on a plate of grease

Fui al supermercado Sainsbury's Cafe especialmente para tomar un pequeño desayuno. Esto me debidamente ordenados, un huevo frito en pan tostado. Yo pedí más tomate, lo cual no fue un problema para la orden. Sin embargo, cuando llegamos, la comida en el plato del huevo y tostadas alongide, era una media muy pequeña de tomate que me habían cobrado 70 p. Que era insultante y robo. No podía creer que incluso no las dos mitades de un tomate por ese precio. No hace falta decir, decidí que esa era mi última visita a la cafetería del supermercado Sainsbury'S. Volver a Tesco para el desayuno a partir de ahora.

Casi incomible. Pedí el tocino y huevos revueltos y bacon recibido frío y duro, huevos, una gomosa de setas que había sido preparado hace 4 horas y media de tomate que era el mismo. . pérdida de dinero. su única salvación era el café. Y reconozcámoslo thst puedes equivocarte.

Los sándwiches de desayuno era bueno y el personal era increíble. Nuestro hijo de 16 meses había estado enfermo y la comida durante días. Comenzó a comer su rollo de mam's, así que el personal de tostado un rollo para él aunque esta no es una opción en su menú.

Debo decir que es un lugar encantador para tomar el desayuno. Tenía la gran sándwich de desayuno y tenía un montón de salchichas y bacon y era de primera categoría! !

Llamé para una taza de té y un pan tostado teacake. Llegó el té inmediatamente, pero el tostado teacake tomó 25 minutos antes de que llegamos, y para entonces el té era frío.

Used Sainsbury for breakfast instead of the hotel/pub as we have found the Sainsbury breakfasts to be great value.

We travel from Durham to do our shopping here because of the cafe. We always have a breakfast and hot drinks and really love it. Quality is very good, service is very good and staff are friendly, so much nicer than your average supermarket cafe. Please Sainsbury's never change this one. We used Washington and Arnnison but never do now due to change or structure. Bishop Auckland is perfect.

Called in for Tea and scone. Waitress really helpful, bringing the food and drink to our table. As expected, tea hot and cheese scone tasty.

Really nice supermarket cafe raised up above the main shop. My partner had the meat free breakfast and loved it (they were happy to make it vegan by removing the egg and butter from the bread) and I had the breakfast roll which was really nice. Staff dead friendly, service quick and a reasonable price

Cup of tea and cheese sconeScone nice and fresh with a hot cup of tra to matchThe restaurant is located in the 1st floor. Lift is providedNice and clean and friendly staff

We always call in the cafe for a coffee when shopping...nice coffee, reasonable and the toasted tea cakes ....yum yum! My grandson thinks the ham eager and chips are "the best". Clean, reasonably priced, food freshly cooked cafe with good friendly service ...what more could you ask for.

Access for wheelchairs by lift at back of store. Visited for lunch on Saturday at 2.15 but most main meal options were off the menu or sold out - really disappointing. Only 3 jacket potatoes left for 4 of us and no plans to cook more. When it's gone, it's gone!! However, service staff very friendly and apologetic when one of our meals arrived much later than the others.

We went here for a quick lunch, great choices for lunch I went with the beef and ale pie I like pie me, my wife had the fish and chips. Our order was taken and our table number given to us. The food arrived and was really great food, the staff were great too. Well recommended for a quick bite to eat

Mention the Sainsbury store and the 4 year old grandchildren well behaved as long as we go to the cafe and have e kids meal which they called the picnic. Good value and decent selection.

Great food And coffee, value for money and very friendly staff.It's very clean and the service is quick and efficient.

Was there today, just missed breakfast but got the mega brunch. Was very tasty.Only letdown was the fizzy drink machine breaking down after we'd paid for it. They refunded the money and we got a free bottle of drink from fridge as an apology.Can't fault the customer service or the staff.

Slow slow slow! Service is very slow, food is just ok but could be improved on. Tables not very clean every time I've visited. Coffee and tea is good.

We were shopping in the area and decided to go into Sainbury's for a coffee. As we aproached the restaurant we noticed a board advertising two cream teas for £4.00. We decided to have one and it was delicious!

After shopping done, it was great to go to the cafe for a late coffee and a breakfast roll. The service was friendly, the coffee good and the breakfast roll excellent. A really good way to finish our shopping trip.

Service and food of a good quality for a supermarket cafe.Coffee good and breakfast reasonable and a fair price.

I am partial to breakfasts out.This place does that well and doesn't cost an arm and a leg.Their other meals are good too, I recommend the curry when it's on. They do a speciality tea too that I would also suggest you try, a Tia Latte.

Best breakfast around. Good coffee and fresh food. We always have our breakfast here while visiting.

Nice jkt potatoes, cost about £3.50 ....helpful staff,very pleasant, everything was nice & clean.....I will pop in again

Hi I have reviewed this place before but it just gets better for breakfast ask Rachel behind the counter for a full breakfast with FRIED Bread Carol is a good cook and this breakfast will set you up for the day 2 breakfasts 2 pots of tea £10.50 can not go wrong

I go in often with my little boy and the staff are very friendly, and they have a variety of snack options aswel as meals. Place and toilets are very clean, it's a pleasure to eat there.

Food is nice but the service is quite slow. Visited with my daughter (age 3) as a treat for lunch before nursery. The were a lot of tables with left over plates on them which should have been taken away quicker than they were. I think more staff would have helped the situation, maybe the queues wouldnt be so big and the tables wiuld be cleared quicker? Would come again

This is a very pleasant cafe, clean and tidy with good staff. The meals, and snacks, are all good value for money - while the breakfasts are great.

Good little place to just pull away from the crowds and relax after a hectic shop. Portions none too bad and variable for both adults and children alike.

The young girl operating the coffee machine takes forever and doesnt really have a clue. Service is so slow sometimes your food is ready whilst you are still at the counter waiting for your hot drink.

My husband &, I shop here every Saturday morning !! We go for coffee & something to eat I ordered a toastie & waited 20 minutes &, when it came it looked as if it had not been toastedSo I said could you take it back & toast it again which the lady did & another 15 minutes laterBy which time I had finished mine , & my husband had not stared !! The lady who brought it Said they had been busy !! I said its not good enough as it happens every week !! ,& she just Walked away how rude !! If I was told it would take that long I would not have ordered it I think Its lacks team work big time !!!! Hope it improves as it is a shame & I must stress most of the Staff are lovely !! But someone need to sort things & soon its gone on to long !!

called this morning we had the big breakfast cannot complain it was good there was plenty of itand it was tasty the staff were helpful and friendly we will be going back for breakfast next week.

OK if you are ordering something standard off the menu but if you want to omit something, eg butter on a sandwich, they can't seem to get it right. Perhaps the till system is to blame as the staff are always polite and helpful.

I wasn't hungry but myself and my friend decided to share a pie and mash (share the calories) and I have to say, it was really really nice. The staff are a little slow and it wouldn't hurt for them to smile a bit more but I don't think I have had a bad word really to say (apart from the odd negative comment in the above). Really like having a coffee and bite to eat here.

Very slow service, Lipstick on cups, and sausage sandwiches very cheap tasting and dry. I would not recommend eating here and advise friends and family to eat at The Tindle Crossing just down the road from the supermarket.

nice tidy place to eat meals fine not a great lot of choice but what they have is fine,always friendly and quick service and meals hot.

We regularly go up to this cafe whilst shopping and thoroughly recommend it for a snack. Very reasonably priced, lovely friendly staff, great filter coffee. No wonder we keep returning!

called in for a bit of lunch with my little girl she had mash and fish fingers I had jacket potato the mash did look right and tasted bad just not nice could even get a orange drink, how hard can it be to make easy food! we need nice places to eat even if its just for a snack no wonder mc ds is always busy there is no where else

Went on my lunch break (1 hour) and it took them 20 minutes to warm up a toastie! Made me feelers rushed as I had to get back to work. Food was expensive, service slow, food was of poor to average quality.

It was bedlam here during the school holidays, with parents using the cafe as a creche. Tough on those like us who wanted a meal in reasonable surroundings. Two children played chasey round our table, annoying and dangerous with staff carrying hot food. Service was slow with one bored girl trying to cope. No-one appeared to be in charge. I suggest a dedicated children's area with parents required to keep their children seated. Our salad came in a plastic box!

Normally, not a fan of Supermarket Cafes, but this one is V Good. Coffees are as good as in specialist Coffee shops, but much cheaper, and food is really good. Puzzles me, though, why they advertise food that they have sold out of, surely easy enough to pull the poster out of the board. Why not send a staff member into the main shop, to get more, rather than advertise a product they have not got. Recently we saw teacakes reduced, when you buy a hot drink, but were told, sorry we have sold out. In the main shop, we bought some, reduced, due to their sell by date, for home. Why not use them in the café? But all in all, a nice place to enjoy a coffee, whilst looking down o the shoppers, & having a lift & trolley park, makes it easier for us.

I often call into Sainsbury's for one of their big breakfasts. They are great value for money and very tasty and just what you need on a Saturday morning after a night on the vodka! Its worth trying an all day brunch as well as this is similar to a big breakfast but with chips!

I have, on occasion, partook of breakfast or lunch at Sainsburys, and on each and every occasion the items on offer - especially breakfast have been of great quality, tasty, and very reasonably priced. But the service can be 'hitty missey'. In as far as sometimes great, sometimes not.It will however not stop me from breakfast or the occasional lunch.

Great value breakfast good quality, plenty of it and a lovely cup of tea. Friendly, helpful and cheerful staff. Lots of choice.

Feeling hungry before my shopping trip I took myself into the cafe for some breakfast. I didnt want a fry up but spotted the omlette breakfast. I was pleasantly surprised as expected a ready made microwaved omlette. It may have been pre made however the filling of ham and mushrooms were all fresh. Two hash browns and breans , a cup of tea ,really friendly service for all under a £5.00 cant be bad. Will certainly be returning.....

Stayed at the premier inn near sainsburys for 5 days., on 4 out of 5 mornings had breakfast here. Porridge and tea for £2.54 per person.. Porridge is served with golden syrup. Goid sized portion of porridge and syrup. Other choices available - cooked breakfast, egg on toast etc. Despite this being sainsburys, cafe is nice and is upstairs which means it seems further away than supermarket. Staff very friendly too.