Sainsbury's in Richmond upon Thames

Well stocked and clean..friendly staff

I like Sainsbury, a lot of organic products

Nice deals with nectar price at all the time.

Had the unfortunate pleasure of experiencing such rude customer service.

BEWARE OF BAKERY! The young lady Becca who works behind the bakery counter was seen licking and nibbling the icing off the cupcakes and placing them back on the shelves for customers to purchase!

Good place to shop plenty of parking and a decent selection of food and wine. All the benefits of a big shop as there are toilets, petrol station, cafe, an in store Argos , also a Specsavers opticians. The problem with the place used to be the constant reorganization of the shelves. Thankfully this has now stopped and the store has settled down a bit with some consistency of goods remaining where they were. The use of the smart shop hand-held device also reduces the time taken to get out significantly.

Great location, very helpful staff all willing to assist. Good selection of products, including low priced fuel. Highly recommended

Good availability and staff friendly

Great shame no changing rooms for clothes but it's their loss great choice of clothes.. Not that busy for food shopping this time around but still had to que for ages at till.not that keen on self service tills..

Necta points are not as good as tesco. You spend a lot and get very little reward.

Every visit it takes longer to get through the checkouts than it does to do the shopping.

So, we all have to enjoy the new shopping experience of doing the checkout operator's job using handsets to scan your purchases, all at the cost of staff as they cut jobs, but what other joyous effects are there? Well mainly the dreaded 'time for a quick check' message when you go to checkout. We made a mistake many months ago, forgetting to scan a single, loose mushroom and ever since then our card is marked and we 'enjoy' quick check after quick check. Last week the assistant made a mistake, scanning one item twice in error, lights flashed, alarm bells rang, the shutters automatically closed so no one could escape & we had to suffer the ignominy of a complete rescan thanks to her mistake. Well I might have exaggerated part of that, but it was torturous as the first rescan didn't work and it had to be completely redone whilst a large amount of frozen food we had warmed up nicely.... I complained when I got home, but Sainsbury's haven't bothered to respond. So we went back one week later... you can guess what happened, so a simple question, does Sainsbury's system record these occasions and force 'quick checks' more frequently for perpetrators?

Not very busy at 16:30, I've found what I was after, even managed to park close.

This is a great sainsburys at Hampton - Great selection good variety of products here,always stocked up - Fantastic bus service to Twickenham & Kingston,plus Staines & Feltham - Staff are excellent & very friendly too!!!

Love this Sainsbury's always a pleasant experience. Good TU clothing range, Starbucks, and Explore Learning nearby too.

Big store! Ground floor only but has a great selection of food, clothes, and everything else you'd expect to find.

Happy friendly staff always shop here

Not much stuff...I can get. Compare to supermarket opposite of the road.

One of best places for groceries in the neighborhood.

The shop itself is alright and the one staff member working the self scan till was lovely... The clothes were all on the wrong size hangers, so take extra care looking for your size!.... But OH MY GOODNESS.... do NOT.... use their toilets ... I walked in... Took one look... Had to take a picture ... And went elsewhere

My regular shopping supermarket.

Not as cheap as other supermarkets

Almost everything you need under one roof

Management needs to be fired, self checkout machines always out of order

All in one location for your needs there is gas station, Argos, Starbucks and Explore Learning for kids , we drop kids for Explore learning do our weekly shopping and have a cuppa of good coffee by this time kids are done with tuition and we are back home in time . Highly recommended as best use of our time.

Great food at Great prices for London areas

Shelves were well stacked 👌. Got what l went in for..The shop floor was clean and clear.

Do not take my word for it try it for yourself

Decent range and quality of produce but too few checkouts

Good Organic selection, but petrol station is a rip off, more expensive than other sainsburys for same petrol. Scan as you go always asks for a full recheck so completely waste of time

Great clean store alot of the staff are very friendly apart from 2 ladies who run the tills I found to be very miserable when I greeted them with a good morning or afternoon cheer up ladies next time it could be a secret shopper who catches you out

Friendly and helpful customer service.

In common a quite good shop. Just few time took some carrot battons when they tasted and smelt like fairy. For me it is a rubbish therefore waste of the money. Also I have to check onions, tomatos and other things just to be sure I am not buying something old as quite often they put one of fine old. Tesco is even worth so I still using this sho, but carrots are rubbish.

Good shopping trip with my best mate who i was visiting

I love stuff and it’s so much better than the other ones

Great for all your groceries and more. Great Nectar points & offers.

I shop only organic, and here i cann get most of oraganic fresh, org brawn rice even Persil bio liquid, many staffs

Lots of options including food, clothing medicines etc. Ample parking space and fueling options available too

Keeping prices down. Quality food. Well done.

Super big store Everything from patè to clothes Can spend hours in there honestly

Excellent shopping for everything

It's just s supermarket. Parking and fuel on the ground ..the pount of sell technology is not efficient… that reflects on the operators and customers. Customers feels that the staff are not capable... Travell money is competitive. Overall 8 out of 10

Staff very helpful and friendly

I went to Sainsbury yesterday, as I haven’t been there for a while and I can honestly say that it was like shopping in the twilight zone. The lights were dimmed down very low. It actually made me feel ill. Wont be be going back there. Shame because that was one of my favourite places to shop.

a very bad experience as a delivery truck driver, the stinkiest staff in all the stores you meet here, minimum 3 hours for a delivery all the time

Just a banal and ordinary supermarket as any other. Nothing to talk about really!

Good selection, just quite often out of stock in some products we usually buy.

It is ok, for a quick shop, not many options unless you’re up for a drink and snack. Plenty of alcohol.

Good for shopping has good variety however I don't live too far and at night it turns into a car meet up place with cars doing donuts.

Great supermarket with alot of choice

I used to come here very often about 12 years ago since they had the BEST Travelzoo deal. Although that deal is no longer available, I like that there are many choices for each course and not just the usual veggie, meat and fish. Really enjoyed the latest Travelzoo deal since it was fine dining at a reasonable prices.

Lots of free parking, quality foods,.a bit expensive compared to other supermarkets, Good Starbucks coffee shop with friendly staff,. Toilets 🚻 not good need proper attention, seems to be out of order or quite dirty not maintained well. Shop quite well stocked, availability good ,quite plasent Shipping experience 😀.

You can buy NISHIKI brand rice at every big Sainsbury’s. I had been buying it for the past 3 months. However, I found two dried bugs in the rice. And the quality of the rice continued to deteriorate. If you want to buy asian rice, always buy Japanese rice, Japanese products are the best but expensive. Additionally, Bugs have to ‘NOT’ be in rice. That is absolutely repulsive. I don’t want to eat bug friendly rice. And Sainsbury’s apparently supports bug friendly rice, great. This is why you always have to wash rice before cooking it. if you cooked rice with bugs in it, the bugs would be split into pieces, resulting in those soaking through the rice. And you will consume them. ps. there's no pictures of bugs because I was very shocked and threw them away instantaneously down the sink. you can at least see the quality of the rice from my picture. hope it helps you.

There's a huge variety on higher prices

Always quite busy. Been to better Sainsbury's, but as the one on my doorstep it's great.

"Sainsbury's Local offers a convenient and reliable shopping experience every time. The store layout is well-organized, making it easy to find everything I need quickly. The fresh produce section is always stocked with high-quality fruits and vegetables, and the bakery items are freshly baked daily, tempting me with their delicious aroma. The staff are friendly and helpful, providing excellent customer service with a smile. With a wide range of groceries, household essentials, and ready-to-eat meals, Sainsbury's Local is my go-to destination for hassle-free shopping, whether I'm grabbing a quick snack or stocking up for the week ahead. A reliable five-star option for all my grocery needs!"

Great clothes selection inside, lovely fresh produce, plenty of parking

Mostly an ok place the longer serving staff are mostly friendly ,polite and professional ,lots of new staff some of whom might benefit from more customer service training

Still my go to stop for the weekly shop. The scan as you shop is a great time saver. Click and collect is also a boon when you can't get a delivery slot or pop in to scan as you shop.

Good selection of flowers for valentines day thank god ❤️

Went in to fill up with petrol and buy a sandwich. The whole are inxluding all the shrub borders and flower beds were strewn with litter. So bad it made me feel sick at the sight of it all. So many discarded blue gloves it was unbelievable. Needless ti say i filled up with petrol but didnt buy anything edable. Shame on you Sainsburys.

Slightly busy but a wide selection of foods and other goods available. Reasonably priced as well. Only issue is every time I go there they tend to have fewer tills open and on a Saturday too, so had to wait about 10 minutes to pay. Will use the Sainsburys Smartshop App next time. Much quicker. Also excellent service at the tills by very friendly staff who give you the time of the day, and give that personal touch. Had issues using the Smartshop on my last visit, when it comes to weighed items but as always helpful staff always there to give you advice.

Would have been zero stars....i stuffer with depression and generalized anxiety disorder and need some what help but the staff are very rude and not at all helpful even the mangerment are rude...there is 1 lady that is rude to me everytime i go in there i am always nice to her its like she thinks she is better than anyone ...i will have to name and shame her ...most of the things that i buy out of there is out of stock. I used to work in a supermarket ,if we was rude to anyone get a written warning ....omg went today 9/9/23,there was staff standing outside talking ,go inside self service staff standing talking ...no handset for self scan ,omg getting worse.. YET AGAIN ,went in there what a suprise no self scan guns, loads of poeple waitng for them ...staff to busy talking at self tills ...some of them are so rude ...the young man that work on self sevice very helpful ...most of the women stand there chatting and are rude...its a joke... 17/11/2023 Yet again went instore today to no smartshop scanners ...i did tell 1 young girl who worked there she went to go and get some ...as a man come over while was waiting and said to me " if you a smart scanner you can go get 1 of the tills just putin back in here and take it....is he having laugh did he not see that i am on crutches and can't walk to well ...the scooter wasn't charged every time go in there i put it back on charge....there was a loads of water around the fruit and veg no sign ..hat to tell a lady it was there or she would have gone up...even the mangerment did n't seem to care walking around talking and laughing and joking around

Pretty huge, has lots of household things beyond groceries. Big car park

It's a bigger Sainsbury's well stocked and clean.

Very well arranged store and fantastic quality clothing. Good using Nectar App for bargains. Reduced prices good if you want to save some money especially with rising costs. Good for groceries and petrol station. New products in store.Good prices with nectar prices. Good transport system. My favourite supermarket in the area.Good offers. Bought something at Argos. Quick pick up collection

Sainsbury's St Clare is a large, well stocked and generally good value supermarket. It has a café, a branch of Argos, a large petrol station and a display of Habitat goods. When we visited on a Wednesday afternoon it wasn't at all crowded. We used a manned check out and the lady who served us was very friendly, efficient and welcoming.

Good supermarket with good choice. Recently renovated fruit and veg section is great. Specsavers, Starbucks in store and bakery. Timpsons and Petrol also on site with ample parking. Hoping recent reorganisation food will last a while, as becomes time consuming finding things.

Very busy for a Sunday afternoon. The parking was packed but after a bit of a search managed to find some. The site is vast and the shopping space is well arranged with an extensive variety of grocery goods. Ideal for a quick shop or the weekly shop.

Briliant helpful staff . Toilets on site hot food and argos and a tuition center

Nectar Card Prices online are not available in store, wasted my time traveling to store loading up my basket to be told I would have to pay full price. Never heard any supermarket's doing this usually they will clearly advertise that it is an online exclusive price. Will not be using sainsbury again. Very disappointing and seems to be very misleading.

Too many fillers on floor after opening times. Some of the product location changes seem unnecessary and bizarre.

The store recently shuffled the locations of most of the products, time consuming to find what you want. Prices high due to inflation like anywhere else.

Handy as it's big and has a big car park, if you live in the area. However, stacked up against other supermarkets, the prices are a bit higher. They do always have a good selection of world foods though that others don't. Criticism would be that the enormous amount of blue badge parking spaces are often not taken up, no problem, but when they are, they're often taken by non-display of badge holders, and this is seemingly not policed

I love sainsbury as the shop has my favorite brands. So I go regularly at least twice a week.

I hate going to this store access poor, parking caotic. People like to park & wait @ the drop off location outside front.

Made an order online. Arriving at the store for the order, it turned out that the order is not available for delivery because this product is not available.

As supermarkets go, Sainsbury has it all including Argos

Visited many branches of Sainsbury, during my stay at London. Cool thing I have notices is self check out. Also with devices, when you enter the store you grab a device, and when you are adding products to the cart, you can scan them, when checking out you can simply scan your card pay the bill and thats it. You dobt need to wait in long queues at checkout counters. Many grocerries items are available.

It's fine but too much parking reserved for disabled (always lots empty slots) and young children so longer walk than necessary

The toilets here are a disgrace, l suggest Sainsbury's invest in replacing.

Undergoing some much needed updates

Excellent customer service as always 😁 new design for the store, looks nice.

I spent 25 frustrating minutes trying to get my nectar card to work on the nectar app. It kept on needing to send me codes on my phone and then not accepting them. Customer services has been moved to the tobacco kiosk! They couldnt help me and wouldn't pass any messages on to nectar. The item that I came to the store to get was out of stock. I've been a Sainsbury's customer for 30 years and I am never going back.

Sainsbury's St Clare receives mixed reviews. While some customers commend the store for its cleanliness, friendly staff, and diverse product range, others decry its shortcomings in customer service, stock availability, and the absence of self-scan guns. Here is a breakdown of the pros and cons at Sainsbury's St Clare: Pros: 1. Clean and well-maintained store 2. Extensive variety of products 3. Some staff members are friendly and helpful Cons: 1. Instances of rude and unhelpful staff 2. Issues with stock shortages 3. Absence of self-scan guns Ultimately, whether or not I would recommend Sainsbury's St Clare depends on individual priorities. If you prioritize a clean and well-stocked supermarket, then Sainsbury's St Clare is a viable option. However, if exceptional customer service is a top priority, you may want to explore other shopping alternatives.

Well stocked with a good variety of products. Easy to find what's needed too.

Only two aisles open all this self-service, does my head in, and of course, the customer in front wants bigger bottle alcohol in the sale and couldn't find so waiting for shop assistant to get one

Disabled toilets are a disgrace.

One of the better sainsburys in my opinion

Best in the area has pretty much everything.

This used to be a good store but the new manager hasn't got a clue. Empty shelves, incorrect prices on the shelf and the manager closed the customer service desk; you now have to queue at the cigarette counter. The self scan constantly requests re-scan and the staff are SO unhelpful. Avoid the place if you can.

All good here. Got what we wanted

Nice place to buy all kinds of stuff

Toilets very dirty and unhygienic. Freezing in store, obviously no heating now.

Gone off Sainsbury's. The refurb is taking far too long, and I've found a much more extensive selection, at far better prices, at Tesco Sunbury Cross.

This branch is a good size and has a sushi counter, Argos and Starbucks! Very well lit and normally clean. The downside is they don’t seem to have much stock often. Parking is also ample and there is a car wash and petrol station

Not sure what the problem is, but the staff here are constantly miserable!

You can't always go wrong with sainsbury's.

Quick shop and petrol at a reasonable price. The Sainsburys is huge so likely to get most things including clothes and homeware

Decent size store. Plenty of variety.