Sainsbury's in Richmond upon Thames

What an awful experience I've ve had this morning. I've been a customer for years, and I have received good customer service whenever I bought something but today I came for a refund, the goods were in perfect condition, unopened, I had my receipt and was within the time frame. The woman at customer service was extremely rude, I couldn't believe that I was treated in this way. No kindness, no respect at all. I've been a loyal customer since I moved to the area and buy all my groceries from the branch in Hampton Hill or st Clares. Honestly, she made me feel like I should never come back. I have never made a complaint or given a negative review in my life. I understand that sometimes our job is not the most pleasant or people are having a bad day. Life can be difficult for some people, I can try to put myself in someone else's shoes but today it was too much. I've never experienced such a poor service in my life.

Almost everything you need under one roof

I’ve tried to come and use the car wash the automated one is always broken… so I decided today I use the manual jet wash.. and this is a state of it today.. the staff didn’t even know it was full of someone dumping building material in it… didn’t really seem to care just said okay I’ll refund you.

Lots of parking. Bit confusing parking layout but you will get there! Nice store. Lots of selection. TU Clothing for men women and children. Some habitat houseware. Full food, fruit and vegetable selection available. Good frozen and chilled options. Good cleaning and laundry products available.

Large store with petrol station available plenty of parking, and cafe in store

Nice place good parking easy cash points also fuel station there

Good verity of product Sainsbury’s is good supermarket always full stock this one is clean tidy and stocked up at all time

Specsavers visit. Crap.. all around.

Best supermarket I love it love staff there

Thank you very easily and quick

Only place I've found to stock barley wine. Christmas puds being made for next year in feb

Great ample parking and easy shopping experience

Most items are available including argos

Great store, you can find most things here which usually i don’t see in other Sainsbury stores

very nice and worthy. we can buy anything under one roof.

Great location, very helpful staff all willing to assist. Good selection of products, including low priced fuel. Highly recommended

Good supermarket, no internet or service though.

Toasties was tasty and tried the pecan latte. Yum

I always save money by using my nectar card. I had to collect something from Argos which is located within Sainsbury's. What's not to love

I picked up a few items to enhance my hotel stay. Fair prices and a good selection of products at Sainsburys. Checkout was a breeze, and the bus stop for bus 285 is near the store entry door. I recommend this Sainsbury's

Regular JS. Every thing you need

Nice store, tidy, well stocked and friendly polite colleague's

You can't beat a big Sainsbury's! Wide isles and lots of bargains for the new year. Only complaint, when are you going to sort out your issues with the car wash??

Welcoming clean store good value

Great place to shop, great variety and quality clothes

Good. Had what I needed and not too busy.

Everything you need from a shop

Surprisingly quiet for a Thursday evening. Went specifically for TU clothing 25% off week. Whilst there had a wander around, they have a good houseware selection as well as an extensive clothing department. Food aisles are pretty standard for all Sainsbury's. Parking is a total confusion. Phone them and it says there are signs everywhere explaining parking times, where, I could not see any other than disabled/child parking, nothing about maximum times.

So, we all have to enjoy the new shopping experience of doing the checkout operator's job using handsets to scan your purchases, all at the cost of staff as they cut jobs, but what other joyous effects are there? Well mainly the dreaded 'time for a quick check' message when you go to checkout. We made a mistake many months ago, forgetting to scan a single, loose mushroom and ever since then our card is marked and we 'enjoy' quick check after quick check. Last week the assistant made a mistake, scanning one item twice in error, lights flashed, alarm bells rang, the shutters automatically closed so no one could escape & we had to suffer the ignominy of a complete rescan thanks to her mistake. Well I might have exaggerated part of that, but it was torturous as the first rescan didn't work and it had to be completely redone whilst a large amount of frozen food we had warmed up nicely.... I complained when I got home, but Sainsbury's haven't bothered to respond. So we went back one week later... you can guess what happened, so a simple question, does Sainsbury's system record these occasions and force 'quick checks' more frequently for perpetrators?

So many aggravating gripes with this store... Please stop moving aisles!!! I have to do laps and laps because I can't keep up with where things are. The signage isn't moved which then just leaves the wrong overhead signs... It's clearly to make people spend longer in there buying things they don't need. Unethical when none of the other shops do it. Reduced bakery items do not scan which means you have to wait for assistance at self-checkouts... *every* other shop manages it just fine. Why is this shop the only place in the entirety of the UK where I get no mobile signal? Do you have a signal jammer. I can't search recipes or message people to ask if I'm buying the right thing etc. The left turn into the carpark from the roundabout which causes a traffic pileup because it's not made for the terrible UK driving. It's also very hard for a pedestrian to make it from that side of the carpark across. Why are there 5000 parent and child bays which everybody ignores, and 5000 disabled bays which are always empty? The only remaining fuel pumps in the UK which don't take payments at the pump. I really don't know why I come her when my total spend comes up to 3x anywhere else.

This used to be a good store but the new manager hasn't got a clue. Empty shelves, incorrect prices on the shelf and the manager closed the customer service desk; you now have to queue at the cigarette counter. The self scan constantly requests re-scan and the staff are SO unhelpful. Avoid the place if you can.

Good variety of organic produce and they have TU clothing of high quality.

Would have been zero stars....i stuffer with depression and generalized anxiety disorder and need some what help but the staff are very rude and not at all helpful even the mangerment are rude...there is 1 lady that is rude to me everytime i go in there i am always nice to her its like she thinks she is better than anyone ...i will have to name and shame her ...most of the things that i buy out of there is out of stock. I used to work in a supermarket ,if we was rude to anyone get a written warning ....omg went today 9/9/23,there was staff standing outside talking ,go inside self service staff standing talking ...no handset for self scan ,omg getting worse.. YET AGAIN ,went in there what a suprise no self scan guns, loads of poeple waitng for them ...staff to busy talking at self tills ...some of them are so rude ...the young man that work on self sevice very helpful ...most of the women stand there chatting and are rude...its a joke... 17/11/2023 Yet again went instore today to no smartshop scanners ...i did tell 1 young girl who worked there she went to go and get some ...as a man come over while was waiting and said to me " if you a smart scanner you can go get 1 of the tills just putin back in here and take it....is he having laugh did he not see that i am on crutches and can't walk to well ...the scooter wasn't charged every time go in there i put it back on charge....there was a loads of water around the fruit and veg no sign ..hat to tell a lady it was there or she would have gone up...even the mangerment did n't seem to care walking around talking and laughing . Wanted to buy a bag of Spinach on 14/ 11/24 ...it was out of date 4 days .11/11/24..you get that in asda .they have start to put pre packed things in green trays and a lot of the things are out of date at the bottom.i would say there is only a few members of staff that are not rude to you ...

Visited 11/11/2024 and was in the store at 11.00am for the two minutes silence. Store announced it a couple of minutes before and then at 11.00. Staff and customers fell silent. Not so the store pa system. Background music played throughout. No respect. I asked a cashier to call the store manager. A manager came. I explained my feelings. Platitudes was all I got. No meaningful apology. Claimed he never heard it. I requested he take notice and ensure it is not repeated next year. Somehow I think I was talking to a brick wall. My father and uncles served. One suffered from what we now know at PTSD and later committed suicide. I knew all of them.

Great store. Stocks footwear ,clothing, jewellery, and an Argos. With more besides. I always leave with more than what's on my list. Update: 7th Nov. Remains well stocked, and as always, I left with more than my shop list. Only thing I couldn't get were vegan breads or crackers for a vegan friend. Nine in store or sold out... I was disappointed as there has been an increase in vegans, so I'd hoped they would be catered for. The vegan foods are also difficult to find (not my usual food) , I felt it would be beneficial for them to be in a general area or well labelled on the aisle. Friendly and helpful staff, and I found some bargain plants 😉

Great supermarket, love the clothes.

Best in the area has pretty much everything. Wish they'd stop always moving things around

My regular shopping supermarket. Hugh stock.

Big supermarket with clothes section, Argos, Starbucks, and tutor franchise. Car parking with recycling area collecting paper and card, clothes, and glass/cans. Trolleys require £1 coin. ATM near the entrance. Plastic bag recycling by the entrance.

Everything household needs catered for

Ok gaff bit over priced but it's just one of them.things if it's the convenience of it

Just what I needed, just where it should be. Just great

give your workers some deodorant😬

What can you write about Sainsbury's 😃 but I must say very friendly and helpful. Everything you need at a good price. Just shame you always have to wait in their long queues 😔😔😔

Rude staff. Don’t you dare to need anybody of the staff. For anything! Especially on the self checkout. You are treated as an absolute burden. Had to leave today with my goods left behind.

Made the mistake of going here again. Worse than ever, what stock they had is now in a completely different place with no obvious system. Went to buy curry powder, they don’t stock it, a very basic spice. Still Waitrose is shortly opening on the high street so Sainsbury’s days are numbered.

There's a huge variety on higher prices

Got everything you need even an Argos

Reasonable prices lovely tasting donuts the best

I am going food shopping every week

Very good store. Loads of facilities, Timpsons, Petrol station, Argos plus a very large store with a large range of products.

Never really liked this place, don't know why. Still don't. View hasn't changed, they just don't seem to have the variety other places have.

Okay for big shop in a car, terrible for bikes and useless for small shops of a few things using a basket, the basket self checkout is unmanned and you can be waiting 5 minutes for someone manning the trolley checkouts to come over and approve an item

Well positioned near A316. Car wash, both manual and automatic, are poor. Staff friendly

It had everything you'd expect in a supermarket. I bought some flowers and some beers.

Kiosk and customer service desk are merged and usually staffed by one person. This causes long queues if customers have returns and only want the kiosk service.

DISGUSTING TOILETS! 21/09 at 15:15 PM

Well stocked and clean..friendly staff

I like Sainsbury, a lot of organic products

Had the unfortunate pleasure of experiencing such rude customer service.

BEWARE OF BAKERY! The young lady Becca who works behind the bakery counter was seen licking and nibbling the icing off the cupcakes and placing them back on the shelves for customers to purchase!

Good place to shop plenty of parking and a decent selection of food and wine. All the benefits of a big shop as there are toilets, petrol station, cafe, an in store Argos , also a Specsavers opticians. The problem with the place used to be the constant reorganization of the shelves. Thankfully this has now stopped and the store has settled down a bit with some consistency of goods remaining where they were. The use of the smart shop hand-held device also reduces the time taken to get out significantly.

Good availability and staff friendly

Great shame no changing rooms for clothes but it's their loss great choice of clothes.. Not that busy for food shopping this time around but still had to que for ages at till.not that keen on self service tills..

Necta points are not as good as tesco. You spend a lot and get very little reward.

Every visit it takes longer to get through the checkouts than it does to do the shopping.

Not very busy at 16:30, I've found what I was after, even managed to park close.

This is a great sainsburys at Hampton - Great selection good variety of products here,always stocked up - Fantastic bus service to Twickenham & Kingston,plus Staines & Feltham - Staff are excellent & very friendly too!!!

Love this Sainsbury's always a pleasant experience. Good TU clothing range, Starbucks, and Explore Learning nearby too.

Happy friendly staff always shop here

Not much stuff...I can get. Compare to supermarket opposite of the road.

One of best places for groceries in the neighborhood.

The shop itself is alright and the one staff member working the self scan till was lovely... The clothes were all on the wrong size hangers, so take extra care looking for your size!.... But OH MY GOODNESS.... do NOT.... use their toilets ... I walked in... Took one look... Had to take a picture ... And went elsewhere

Not as cheap as other supermarkets

Management needs to be fired, self checkout machines always out of order

All in one location for your needs there is gas station, Argos, Starbucks and Explore Learning for kids , we drop kids for Explore learning do our weekly shopping and have a cuppa of good coffee by this time kids are done with tuition and we are back home in time . Highly recommended as best use of our time.

Shelves were well stacked 👌. Got what l went in for..The shop floor was clean and clear.

Great food at Great prices for London areas

Do not take my word for it try it for yourself

Decent range and quality of produce but too few checkouts

Good Organic selection, but petrol station is a rip off, more expensive than other sainsburys for same petrol. Scan as you go always asks for a full recheck so completely waste of time

Great clean store alot of the staff are very friendly apart from 2 ladies who run the tills I found to be very miserable when I greeted them with a good morning or afternoon cheer up ladies next time it could be a secret shopper who catches you out

Friendly and helpful customer service.

In common a quite good shop. Just few time took some carrot battons when they tasted and smelt like fairy. For me it is a rubbish therefore waste of the money. Also I have to check onions, tomatos and other things just to be sure I am not buying something old as quite often they put one of fine old. Tesco is even worth so I still using this sho, but carrots are rubbish.

Good shopping trip with my best mate who i was visiting

I love stuff and it’s so much better than the other ones

Great for all your groceries and more. Great Nectar points & offers.

I shop only organic, and here i cann get most of oraganic fresh, org brawn rice even Persil bio liquid, many staffs

Lots of options including food, clothing medicines etc. Ample parking space and fueling options available too

Keeping prices down. Quality food. Well done.

Super big store Everything from patè to clothes Can spend hours in there honestly

Excellent shopping for everything

It's just s supermarket. Parking and fuel on the ground ..the pount of sell technology is not efficient… that reflects on the operators and customers. Customers feels that the staff are not capable... Travell money is competitive. Overall 8 out of 10

I went to Sainsbury yesterday, as I haven’t been there for a while and I can honestly say that it was like shopping in the twilight zone. The lights were dimmed down very low. It actually made me feel ill. Wont be be going back there. Shame because that was one of my favourite places to shop.

Staff very helpful and friendly

a very bad experience as a delivery truck driver, the stinkiest staff in all the stores you meet here, minimum 3 hours for a delivery all the time

Just a banal and ordinary supermarket as any other. Nothing to talk about really!

Good selection, just quite often out of stock in some products we usually buy.

It is ok, for a quick shop, not many options unless you’re up for a drink and snack. Plenty of alcohol.

Good for shopping has good variety however I don't live too far and at night it turns into a car meet up place with cars doing donuts.