Sacred Tum Tacos in Glasgow City

I’ve been coming to Bibis for years and have always loved the food however, on my most recent visit I was left extremely disappointed. First of all the full menu was not available, instead it had been replaced with a set menu which was not communicated upon booking. Following on from that I ordered a starter of potato croquettes, given it was a set menu you would have thought you would have ordered enough food to cater to customers - however, about 15 minutes later the waitress arrived and proceeded to give me chicken tacos, given I’m vegetarian this was extremely unacceptable. The reasoning behind this was that you had ran out of the original order but I find it extremely disappointing to just hand a customer something which they didn’t order and most importantly you didn’t check if I had any allergy or dietary requirements. Then to add to the growing list of problems our main course took around 1 hour to be served. This is completely unacceptable. The restaurant did not seem any more busy than usual so I can’t understand why it would take that long to serve food to people. I’m even more disappointed in yourselves as I wrote an email explaining how I’ve been coming for years and would still like to however, I find your lack of response to mirror the service which is under par be a long shot. I will say the two waitresses working that night were lovely

the food left a lot to be desired. i found the tacos very bland

My partner and I love a burrito and wanted to give this place a go. Unfortunately it was pretty bad. We each ordered a burrito, one chicken and one beef, and upon their arrival we were instantly disappointed. What we actually received were some sort of wrap. They were tortillas that bad been filled with mediocre ingredients and then pressed flat in a panini press. We also ordered salt and pepper fries, but what we received was a bowl of french fries which has been overcooked from frozen and then salted with basic onion salt. Two drinks were ordered: both draught Fanta, but neither was actually Fanta. The staff were best friendly and efficient and the atmosphere was fine, but the burritos were really quite terrible.

I booked a table on a Monday evening under a deal that gave an extra taco when you purchased two. However I was informed that due to it being a bank holiday they could not honour the offer, this was not stated anywhere online or in the confirmation email; I overheard at least 5 parties being told the same. My partner was served her food at least 10 minutes before mine so by the time mine had been prepared her’s was already cold. We had made an alteration to one of the orders due to allergy reasons, but part way through eating the meal we realised they had failed to make the alteration. The staff begrudgingly took the food back and remade it which took around 20 minutes. In future I would recommend calling ahead to confirm that if you book under a deal that it will actually apply to the meal.

Ordered takeaway from the Glasgow Hope Street branch last night. Not as we expected. Incomplete order, didn't receive churros and the nachos we ordered were tiny, no toppings and hadn't even had the cheese melted, nothing like the photos. The burritos were cold and missing half the filling. £30 wasted :(