Ruyi in City of London, Westminster - Phone Number, Reservations, Reviews

A very unwelcoming experience from the moment we walked in. Once we ordered the waiter looked really cross with us like he was doing us a favour? I asked if he was ok and he said that I’d ordered too much food for my kids. During our meal we never received our drinks and all the food was pushed on the table at once even though the set menu states a starter so I’d expect this to come out first. We then were witness to a full blown argument between the waiter we encountered and two diners who were explaining they weren’t happy with their food and the fact the air con was dripping on them and their food. The waiter threatened to ring the police on them which was so extreme and english law states if the food is unacceptable, you do not need to pay. Once he forced them into paying, they left and he began swearing about them in front of all the diners including my two children! When I asked for the bill they had put a 10% service charge on but I asked for this to be removed because of what we were witness to and the fact we never received our drinks and the attitude was awful. Another waiter told us it was mandatory to pay this fee but after I point blank refused he removed it. A new family had sat down and then asked what had happened, I went to explain and the waiter told me I was to leave immediately and speak to no one. Needless to say, he made the situation prove my point and the family left along with us. Do not waste your money, find somewhere where they appreciate your custom and respect the children. Awful establishment.

Terrible food, pork dumplings were spat out as the pork tasted 'off', beef noodles lacklustre beef chewy and 2 roast meats salty, dry and not nice at all, both me and my partner ended up ill with a bad stomach a few hours after consuming. Establishment was dirty and staff rude. If I could have given a zero rating I would. Utterly disgusting from cleanliness to staff to food

Great food, rushed service. Set menu was fantastic value and really tasty. I do agree with other reviews, we weren’t allowed to take our time and was told we needed the starters & the duck at the same time, shame as it wasn’t full so this didn’t need to happen. Let people enjoy their food without the rush.

Right in the midst of china town - the whole crispy duck £32 was awesome but the atmosphere is not very nice - cramped and messy inside - men’s toilet up steep steps - probably a nicer ambiance out there to find!

They were very unfriendly and not recommendable! I ordered food with my friend and they were very rude. The atmosphere was very awkward and I wanted to leave as soon as possible. The food did taste good tho. However if they could just change their attitude they would have more costumers. Eventhough the food was good I would not come back again.

I’ve read other reviews and have to agree that the attitude of the staff at times leaves a lot to be desired but in their defence it’s a busy restaurant and some of the clientele were a little challenging. I am commenting purely on the food and in that respect I cannot fault it. It was plentiful, fresh, tasty and also excellent value.

The food was cold, old like it was recylced from previous person There was bad smell from the noodles and beef. Mixed platter was dry and cold. STAFF service was poor.

Terrible restaurant. The staff that greeted us were blunt and rude, seemed annoyed we were even there. Just before ordering our table made them aware of the allergies our table had and we were basically told to piss off and they would not accommodate anything on the menu to allergies stating they only put the allergy advice poster up for the law but won’t accommodate to any allergies. The waiter left before saying anything else and we went to use the bathroom, before we even decided we were not staying even for drinks the waiter came up to us and pushed me out the toilet shooing us away telling us the toilet is for customer only and to get out. Disgusting service and from the reviews seems we dodged a massive bullet here. Hopefully people read reviews before going to this restaurant as from the way they treat people they don’t deserve any custom

Absolutely awful. Went here thinking we would get a nice authentic Chinese meal in china town. Took a long while to get seated at the table, it was a Friday evening so that really wasn’t too much of an issue/surprise. The staff were relatively surly and rude to begin with but we looked past it. Then the food arrived, with our drinks order that took a good 50 minutes or so. I’d ordered a plate of ribs, and I think it’s fair to say those ribs had never seen a pig in their life, I don’t know what meat it was but it was absolutely vile and the coating of “bbq” was actually sweet and sour. Complained about it, the waitress proceeded to inform us how nice the ribs are and basically it’s my fault for not liking them! The chicken balls also tasted very strange and not at all pleasant. Avoid, this place is cheap for a reason and you’d have a better dinner fishing out of the bins in the street.

Had set menu. Great value for lunch tasty big portions. Staff pleasant and responded to all requests. Its a basic restaurant no frills. A good place for lunch or evening meal. Was busy and all customers looked happy. Would deff go back when on London

Probably the worst Chinese food I have ever had in my life. Watery soup. Bland king prawns. Beef in oyster sauce.? Probably not be. Chicken kung po was unlike any other kung po I had ever tasted

Absolutely delicious meal. We had the Set Meal C.......so much food, it was really well cooked and everything was so tasty. Its in Chinatown where there is so much choice of places to eat but we are glad we chose here. We all enjoyed the whole meal the crispy duck was really good. We will be back.

Very average. Very busy. Bit of a tourist trap (of course) and cant imagine they have many regulars. Food was tasty, although not the best ive ever tasted. Service was a bit rude and abrupt, not sure why all the staff seemed so pissed off. Toilet had tin foil to cover the glass in the door. A lick of paint, some new menus, bit of staff wellbeing and this place could be better quickly.

Went with two friends before a show, got to the restaurant around half 1 and they immediately asked what we wanted to drink, we said we needed a couple minutes and they didn’t come back for over 15. After taking the order of drinks and also food, I ordered a 2 meat bbq dish and noodles for side, they brought over the meat first and then took almost half an hour to bring any other food over including my friend’s. The duck was barely edible, basically no decent meat on there apart from fat, gristle and bone - fortunately the char sui pork was nice. My friend said their veggie curry was bland and it was, as were the noodles which I guess were supposed to be similar to chow mien style. The dumplings tasted stale and some had barely any filling in. We then ate what we could and asked for the bill, to which the guy said he would bring it over but didn’t for over 10 minutes - the restaurant was not remotely busy so I don’t feel there was any reason for this. We agreed amongst ourselves that we wouldn’t pay the 10% service charge as the food and service were bad, we then got up to go and pay at the till but the guy said no go and sit down but we’d already got up so we settled at the till near the bar. Myself and one of my friends paid by card and when it got to the last person I explained that we would not be paying the service charge and then the waiter got angry and said we had to - I said it is discretionary and would just pay for the food not the service (which is true, you don’t have to pay a service charge if you don’t want to) he then started to raise his voice and said there was a sign saying it’s included on the bill and you have to pay! By this point we needed to leave to get to the show and were fed up. My friend handed him £20 which was more than enough for her food and we left. Disgraceful service and poor quality food - don’t be fooled by the delicious crispy duck hanging in the window or the person ‘greeting’ customers outside.

We were looking forward to an authentic Chinese meal in China town. How disappointed were we! I think we probably picked the worst Chinese restaurant in london when we walked into this one. All meat chewy, dry and tasted very old and reheated. The crispy pork had never been crispy. Crispy chilli beef was sweet, not chilli and horrible. We left almost all of the food and told the waitress it was inedible. When we got the bill nothing had been removed even though it had been sent back uneaten, there was even a service charge added on extra! We complained again and they removed the service charge but non of the inedible food. So we had to pay £92 for a meal we didn’t eat.

Called in for dinner to round a fantastic day off after the theatre. The restaurant is not the cleanest and the toilets are disgusting. We opted for the set menu for two but were then disappointed by the waitress’s insistence to serve all 3 courses at once. The food was found to be mediocre but what was worse was the rudeness and arrogance of the waitress. It was even more insulting to find a service charge on the bill which apparently is in the small print on the menu and definitely not made clear. I always tip generously for good service but in this case the service received was definitely not worthy of a charge or tip discretionary or not! When we politely asked about removing the service charge the waitress was again found to be rude and arrogant. We simply paid the bill in full, left the restaurant and shall never return!

The smoked chicken was ABSOLUTELY AWFUL didn’t even have any chicken inside, it was just dry smoked batter that looked like it had been sitting around for ages, The peas in our rise were hard (udercooked), Staff were not very friendly all looked rather miserable Positive things I can say was that the company was AMAZING & the crispy duck was spot on

We came out of the theatre. By the time I got to Gerrard Street most restaurants were closed. Here was open. And had level access. The crispy duck and shredded beef were both good. Unfortunately there were mice running around the restaurant floor.

Really nice, friendly restaurant in the middle of Chinatown. Be careful when ordering as the portions are large. Each main course is enough for 2 people with rice. We ended up with a lot to take home with us. Every dish was fresh, hot, and very tasty. The salt and pepper squid was some of the best I have had. A light batter with great chunks of perfectly cooked squid. If you are having it as a starter, I recommend sharing it to save room for the main courses. Considering it is in the middle of Chinatown, it was not expensive. 4 people could eat well for £60-80 with a drink each.

Called in to have a snack with friends, duck was ok, starters ok too. House beer and wine ok; had containers to take away food we hadn’t finished.

Cramped tables, dirty shabby surroundings, lack lustre service and mediocre food. Had better from local takeaway. Duck lukewarm and not crispy, the rest just bland. Weird atmosphere, no background music, no vibe. Asked for containers and left.

The window displays brabequed duck and pork and is a temting invite to sample the food. The upstairs was full but we were accommodated downstairs which aws much quieter the menu has a wide range of Cantonese dishes We ordered seafood and chive dumplings, a...

Chose this restaurant for a birthday meal at the end of a day out in London. The guy that "greeted" us & led us to our table was rude, bordering on hostile. The Peking duck was very good, but that was all that was good...

Chose this restaurant for a birthday celebration meal with the family. Food was just ok. The staff though were very rude! From ordering all the way through to paying our bill. What an experience just paying the bill! So even though we paid and the...

My partner and I called in for a snack just before heading to a show! We ordered prawn toast, a selection of steamed dumplings and salt and pepper king prawns (and a bottle of wine!) Great service, amazing quality food and extremely good value for...

Visited China Town district for a birthday and had an enjoyable meal between the six of us. We opted for the set menu with a few extras, portion sizes were large and food was good. Would recommend. Service was friendly, prices were good value for...

Beware of the service charge. The foods not great but they should make it much clearer that they intend to add 10% compulsory service charge to the bill even though its listed as discretionary. We aren't in America and anywhere in thr UK who adds...

Bad service, rude staff. The manager demanded I paid the service charge! Told me it was in the small print. He gave me no option but to pay! To top this bad experience off when I got home I threw up! Never again

genuinely awful. was sat down after 20 mins i had to ask to be serve even though the restaurant was mostly empty. the food came and was average at best. the shredded chilli beef was all batter no beef. had to constantly ask for water...

Let down, we were placed upstairs and as always the starter was fantastic and then came the rice😕 tepid and I thought I was in a Thai restaurant as the rice had cooled and stuck together. Told the waitress and sent it away due to...

As with many others we we chose this place based on the fact it was still open when we left the theatre. Chap at the door couldn’t have been happier to escort us in but that was where the pleasantries ended. We were taken up...

I love eating out and have eaten at many of the China Town Restaurants and have been super happy. This place is not ok. It does not have the ambience of other Chinese restaurants in the area, it definitely does not have ANY customer service...

In the heart of china town, we chose this place as it had duck hanging up thought it’d be authentic. We were taken downstairs to a dingy dull room where waitress was emptying bins & clattering about whilst we were eating. Once paid she went...

Theatre finished at 10 pm so ready for some Chinese food. Walked to China town and a few restaurants were closing up. Selected Ruyi on basis it was open. Grim interior but proceeded to order. Ordered spring rolls / schezwan chicken & aubergine & pork...

Never have I ever been man handled at the till for questioning the bill. Table for two 15 minute wait at the door. Sat down ordered set meal for 2. 25 mins later and only got Chinese tea on the table. The mains came out...

Excellent , tasty Chinese food here , great sized portions at v reasonable prices . Friendly efficient staff & service .

Visited Ruyi today chose this restaurant out of a high number in China Town and were delighted with our decision The food was excellent. My husband is a rice and noodle connoisseur and he is difficult to please. He was very impressed and is already...

Had a look around to try somewhere new in China Town Soho. We decided to give this ago due to the menu having everything we liked and at a fair price for a central london resturant. We were seated upstairs. The resturant is standard in...

Service is really bad. Asked the waitress, what’s the difference between the chrispy aromatic duck and the peking duck. Answer:“Some like this, and some like this“….Beer is served in a bottle, no glass provided. Softdrinks in a can with a straw. Starters arrived after main...

Rude staff! Didn't understand English well, and not friendly, food was very nice, but not a welcomed stay

This place was alright, if you want fancy it’s not for you but food was great. It all came out in a funny order but that’s often how it is. Dim sum and peking duck was very good. Service was ok and we would go...

After a 30 minute wait, we were indicated that we should head to the basement area where we sat and eventually got given two menus. I indicated I wanted sweet and sour king prawns which totally confused the young Chinese girl taking our order. I...

We chose Ruyi as their set menu for two was reasonable. £16.50 We arrived about 2pm. There was no queue and got table inside straight away. It’s an old restaurant with no frills. Paper tablecloths and old cafe style interior. The service was pleasant and...

I've been here before and never had any issues, however this visit may have stopped me coming back. There were 4 of us, and we all ordered a starter and a main. Arrived and joined the queue which is typical. Didn't take too long to...

Went in this restaurant with family come to visit us in London, service one of the worse I never see, quality of food disgusting, when we ask to remove service charge the waiter said ok but when my brother saw his bank was full price...

The restaurant is in Chinatown. The staff are rude, they seem very irritating when you want something. Noodles and dumpling are ok. Hot and sour soup is good. The price is cheap for Chinatown.

Avoid at all cost, service was absolutely shocking (even for tourist trap London!). Should have realised when we (2 adults & 3 children) were seated in the basement in a room off the back with suitcases and boxes but thought we’d give it a chance....

Had a wander around Chinatown sat Eve, and came across this lovely Chinese restaurant. We had set meal B for 3 of us, and it was delicious. All of the food was hot, very tasty, and quick. Service was great, polite, and very helpful. We...

This is amazing food the waiters/waitresses are so kind and friendly I rate it 100/5 I am going here every single day for the rest of my life :)

Interesting to see the poor reviews that others have left as that was not our experience. The service was good, all the dishes we had between the 5 of us were tasty. The Peking duck was fine but nothing special. The salt and pepper squid...

Food was old ie stale veg, poor quality considering some there are some very good markets nearby. They cater for tourists, so they don’t expect people to return. Give this place a miss.

We walked in asked if they have a certain dish my girlfriend would like, the lady said happily yes and proceeded to walk us inside. While eating the staffer hovered over our shoulders the entire time. When we were finished I asked another staffer for...

We popped in here after a birthday party in town, good prompt service, very good dish size, and value for money. Would recommend in such a large area of choices.

A busy Saturday night in Chinatown. Everywhere was busy and after checking the menu we decided to join the small queue. Not long to wait for a table. Staff were very attentive and we decided on the set menu. Excellent value for money, all food...

Decided to go to Chinatown for dinner on a whim and we weren’t disappointed. We usually choose the restaurant by the ducks in the window, but there were few restaurants showing, dumplings seem to be more fashionable at the moment. Went for set menu C...

Waited for my food for 45 min, only to be told that had “forgot” to make it, on the grounds that it was a busy night. Horrible, don’t come here.

Normally some pork and duck hanging in the window is indicative of the quality within, but fellow diners, Char Sui & Roast duck (which is a telling bell weather of other quality) was horribly disappointing. Both roast meats were unremarkable. Only available with rice (Lo...

I can't even begin to tell you had bad this place is, the food came out cold, thrown at us, but the worst part was the service, incredibly rude staff, and after I refused to pay the service charge, which is discretionary might I add...

Came here after being in the area for a show. The food was OK nothing great but could not say it was bad. Service was very quick and at times a little to quick as we were still eating. When the bill came £49:59 for...

I was in london for the evening with my partner and we decided we would get some chinese on arrival we asked for a table for 2 and was brushed past with a wave of a hand to walk down to back of restaurant when...

I have been to China and eaten in chinatowns around the world. I have been to Din Tai Fung in multiple cities, even Manila. So I know authentic Chinese food. Ordered Xiao Long Bao, hot and sour soup, fried rice, and Chinese broccoli XLB -...

We visited Ruyi after a fantastic night at the theatre on arrival we were advised the restaurant was open, we were greeted and taken downstairs where we were shown to our table and given the menu. We were asked for our order and when we...

3⭐️⭐️⭐️ . . . Me and my partner was in London for a day to do some meetings near Chinatown .My partner wanted a crispy pork so we did asked the lady outside if it's 'crispy' but she couldn't understand. So we did try it...

We always eat here as the food, ambiience and value for money are excellent. They know me and I am always welcomed. For 2 of us we generally pay £27 per head, including a bottle of house red.

We come here everytime we are in China town 3 times this year so far Service is friendly Food always lovely although does vary in size of portions and how much chilli is in the dish Chef was very heavy handed yesterday far too hot...

Simply the best Chinese we have ever had. Great, authentic, very tasty dishes, including duck, king pao prawn, crispy shredded beef and all the trimmings.

Walked around Chinatown and was surprised to find roast meat with rice dishes less than £9. Quite cheap in comparison to other places so walked in. I was so wrong, you really do get what you pay for. My guess, the majority of 5 and...

This place is SUPERB ! ok , so over the last month we have been 4x times ! Each one the food and service has been impeccable..says it all I think ? a real treat of a place .

Wandering around Chinatown with my partner, this was the first restaurant we came across. We proceeded to look around more, but couldn't find anywhere else that ticked all our boxes, so we returned here. The lovely woman at the front of the house made us...

Looking around Chinatown in London, I decided on this place for dinner, I chose the Westlake beef broth to start, this was extremely delicious, for my main, I chose the beef curry, again this was also delicious but I can never understand why some restaurants...

Very surprised at the great food quality and value for money. Service very good and the boy in the shirt and tie gave great service. Best Chinese I’ve ever had.

We were looking to eat in Chinatown, it was very busy and some of the menus looked expensive. We stopped outside Ruyi and were greeted by a lady who showed us the menu and welcomed us in. We had a table upstairs. The food was...

we were waiting for an hour for the food to be served until we decided to just cancel our order. other tables' order has been served and finished their meals. HORRIBLE SERVICE!

Staff were extremely polite. Great service overall and the food was amazing. I am Chinese myself and the food exceeded my expectations. Will be coming back here! Prices are cheap compared to surrounding restaurants.

I ordered 3 dishes here whilst visiting London Chinatown. The grilled pork dumplings were floppy, they were clearly cooked earlier then put in the microwave to warm up (£5.50). The special fried rice was indescribably terrible, it was not seasoned whatsoever (£8.50). Out of all...

Called in after Leopoldstadt last night, and was a miserable end to my (otherwise inspiring) evening. The danger signals were there, I guess. The food quality rating is only 4/5. The staff ignored me (I was alone), and took a couple standing behind me in...

Came here for dinner last weekend after a theatre trip with my partner and our 12 year old son. It was a warm evening and the tables outside looked inviting and the place looked busy, which I took to be a good sign. However, looks...

There were three of us for dinner, and we were able to sit outside. The staff is so busy coaxing people in that they don't provide great service once seated. It took them quite a while to take our order, which was easy, as we...

We thoroughly enjoyed our visit to Ruyi. We received our meals quickly and they were roll-your-eyes-to-the-ceiling good. The menu had so much to choose from; not a problem as I have every intention of visiting again. There are many main-meal options from less than a...

After seeing many people eating outside it looked like a good choice, wrong! We foundthe service to be very slow and miserable waiting staff, the food to be average and just about luke warm . 2 other tables were complaining about the food as we...

Great food , pleasant and efficient service. Enjoyed the dumplings, the shredded beef and sizzling black bean, noodles with pork and the ubiquitous chicken fried rice. All tasted very fresh and were among the best Chinese food we have eaten. Had a pleasant table on...

Found business card from trip Nov2019 to London Chinatown and am writing a review. Lots of seating, good , fast service. Huge selection of food. Lots of quantity. Prices quite reasonable. Would return here again Had planned to come back to London but Covid has...