Rustica Pizzeria in Ealing

E un luogo da visitare sempre x qualsiasi occasione .ne vale la pena fare qualche km in più .ma si mangia con soddisfazione

Taste is wonderfully authentic. I’ve lived in Italy for many years and the pizza takes me back to those days. The owner / chef is pretty cool too. We are spoilt for choice for Italian restaurants in Ealing but this one is definitely a hidden gem in my opinion.

Lasagne had no besamel sauce in it which kinda took the magic away for me. It was just a very salty layered bolognese…

We went there for lunch, we both ordered different types of pizza and it was amazing!! Freshly made on the spot, i must say that it was the best pizza we had!

This evening we had extremely bad experience with restaurant staff from Rustica Pizzeria. We ordered some pizza’s from UberEats and delivery time was suppose to be about an hour as it was busy. Long story short, we waited 2,5 hours, if not more, called them each hour for an update as they have their own delivery guy and it can’t be tracked on the map, they were rude for no reason even if we asked them politely. The guy that answered the phone was very aggressive and unapologetic towards us just for asking when will the order be delivered, so we decided to cancel the order as they didn’t even started to prepare it after almost 3 HOURS, the guy was extremely rude and HANG UP the phone in the middle of conversation even if he said that if we are not happy we can cancel. We have never experienced this level of rudeness. After 40 minutes delivery guy is calling us that our order is coming and he is close. We told him nicely that unfortunately we cancelled the order half an hour ago… We felt bad for him for the colleagues that he has. We cannot believe they still sent the order after cancelling and him hanging up the phone in the middle of conversation. Just unbelievable. My partner and I both worked in restaurants and we understand the pressure and busy times. That is one of the reasons we were understandable for the long wait, however the RUDENESS of this person was just over the line. HE DIDN’T EVEN APOLOGISE. Unfortunately we didn’t get his name.