Based on 9 opinions finded in 1 websites

Based on 9 opinions finded in 1 websites
Nº 290 in 415 in Tunbridge Wells
Opinions
We had been let down by a baker for our daughters wedding cake the day before the wedding and Ruby graciously agreed to come in specially and make a wedding cake that was spectacular. We cannot thank you enough.
christophercG9525NB . 2024-09-26
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During my visit to Ruby's Tunbridge Wells cafe with my son, we noticed that two tables were available but uncleaned. I approached the lady at the till politely and asked if she could clean the table next to the window. After waiting patiently for her to become available, she proceeded to clean a different table instead of the one I had requested. I kindly asked her if she could clean the other table as it had some sunlight. In response, she made a frustrated remark like "Oh god!" before reluctantly going to clean the table I had initially asked for. As she returned, she looked at me and made a displeased expression. This behaviour was highly unprofessional and childish on the part of the young staff member. I am left wondering if the staff receive proper training and are monitored for their conduct.
Gauls G . 2024-05-28
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The best cakes in town. We just went in for cakes, as it was my friends birthday, and they do gluten free. My friend was delighted they plated her cake up, and gave her a lit candle on top.. Really lovely staff.
Tourist13136944674 . 2024-02-27
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Enjoyed our lunch and delicious cake and coffee. Didn’t realise that it was a vegan cafe until ordering coffee, and am now converted to the oat milk flavour! Fresh , airy ambience and lovely staff. Will return to sample more of those amazing cakes on next visit to Tunbridge Wells.
Ruth O . 2023-08-20
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I stopped here today was very nice on the in side cakes look nice it’s a vegan cafe staff helpful and polite wouldn’t say it was cheap was surprised to see dogs in there as they do food guess it’s a market that hasn’t been tapped into before with food not sure will call again if in the area but if that’s your thing then it’s call just not for me
glen . 2023-05-07
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I went here with a vegan friend, not realising everything was vegan… it was absolutely lovely, fantastic food, great service. Lots of choices. Will definitely go back
MCP053 . 2023-03-24
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A very pretty cafe, decorated with pictures, flowers, pink & whites. A minimalist feel. Order at the counter, take a seat. Plenty of milk alternative options to choose from! (No dairy- which we didn’t realise). So it’s a vegan cafe. Although nothing about the cafe or signage would suggest this. Oat latte was fine. Nice choice of chilled drinks too. A few cakes available, but we didn’t opt for any this time. Would visit again if in the area
charlottecharlottel . 2023-02-14
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1215 Opinions
We had an amazing stay in an Indulgent room. Customer service was incredible from everyone we encountered and they went above and beyond for us. Room, hotel, grounds and spa were beautiful. Big, comfortable bed. Breakfast delicious. We had room service and cocktails delivered from the restaurant, also delicious. It truly felt like a relaxing getaway. Hotel room was not very soundproof but most guests were quiet. Would have liked to see more protein in the vegan options and the sheets felt like they may have been a blend but regardless would love to stay again and it far exceeded our expectations - highly recommend
1253 Opinions
This is for the restaurant only. The food is seriously overrated and completely overpriced. What a sad experience! We decided to celebrate a birthday there due to positive online reviews, but at this price point, the meal was the most disappointing we've ever had. The burger comes as a pathetic little dry piece of meat stuck between a burnt bun. No chips or anything, for this you have to pay extra. Actually, you'll have to pay for extra sides to accompany your main. They are priced as a great quality restaurant, but what you get is mediocre food. We decided to cut it short and didn't even order dessert. They brought a slice of cake with a candle on it as a birthday freebie, which was nice but sadly uninteresting and forgettable. Never again - the whole experience was laughable. The views are wonderful though.