Based on 9 opinions finded in 1 websites

Based on 9 opinions finded in 1 websites
Nº 289 in 415 in Tunbridge Wells
Opinions
We had been let down by a baker for our daughters wedding cake the day before the wedding and Ruby graciously agreed to come in specially and make a wedding cake that was spectacular. We cannot thank you enough.
christophercG9525NB . 2024-09-26
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During my visit to Ruby's Tunbridge Wells cafe with my son, we noticed that two tables were available but uncleaned. I approached the lady at the till politely and asked if she could clean the table next to the window. After waiting patiently for her to become available, she proceeded to clean a different table instead of the one I had requested. I kindly asked her if she could clean the other table as it had some sunlight. In response, she made a frustrated remark like "Oh god!" before reluctantly going to clean the table I had initially asked for. As she returned, she looked at me and made a displeased expression. This behaviour was highly unprofessional and childish on the part of the young staff member. I am left wondering if the staff receive proper training and are monitored for their conduct.
Gauls G . 2024-05-28
MORE AT TripAdvisor
The best cakes in town. We just went in for cakes, as it was my friends birthday, and they do gluten free. My friend was delighted they plated her cake up, and gave her a lit candle on top.. Really lovely staff.
Tourist13136944674 . 2024-02-27
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Enjoyed our lunch and delicious cake and coffee. Didn’t realise that it was a vegan cafe until ordering coffee, and am now converted to the oat milk flavour! Fresh , airy ambience and lovely staff. Will return to sample more of those amazing cakes on next visit to Tunbridge Wells.
Ruth O . 2023-08-20
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I stopped here today was very nice on the in side cakes look nice it’s a vegan cafe staff helpful and polite wouldn’t say it was cheap was surprised to see dogs in there as they do food guess it’s a market that hasn’t been tapped into before with food not sure will call again if in the area but if that’s your thing then it’s call just not for me
glen . 2023-05-07
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I went here with a vegan friend, not realising everything was vegan… it was absolutely lovely, fantastic food, great service. Lots of choices. Will definitely go back
MCP053 . 2023-03-24
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A very pretty cafe, decorated with pictures, flowers, pink & whites. A minimalist feel. Order at the counter, take a seat. Plenty of milk alternative options to choose from! (No dairy- which we didn’t realise). So it’s a vegan cafe. Although nothing about the cafe or signage would suggest this. Oat latte was fine. Nice choice of chilled drinks too. A few cakes available, but we didn’t opt for any this time. Would visit again if in the area
charlottecharlottel . 2023-02-14
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If I could give less I would. I ordered at 7:24 chased at 9pm because it seemed a very long wait. Upon calling them to ask how long I would need to wait I was told they weren’t going to bother delivering and to get a refund. They obviously knew this early on and left me for 2 hours and I can imagine wouldn’t have ever reached out to tell me they can’t be bothered to deliver. That’s after adding a small order charge onto the order that already included delivery and service charges. Disgraceful customer service and attitude