Based on 1.133 opinions finded in 2 websites
Based on 1.133 opinions finded in 2 websites
Nº 238 in 641 in Waltham Forest
Nº 14 of 44 British in Waltham Forest
Opinions
I can highly recommend this welcoming pub just try the Sunday lunch. All fresh ingredients and a great plateful. Staff too are efficient and friendly. Nothing to much trouble.
Tony Mildren . 2024-11-13
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Amazing roast dinners, lovely desserts too! Cheyanne was really helpful and friendly. Will be back!
Rebecca Aldridge . 2024-11-10
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Amazing service and lovely decor. Food not quite as good as we hoped, but still decent. So lucky to have this pub so so local to us
Joanna McLeod . 2024-11-08
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Had a lovely meal here today and our waiter Mikey was very helpful and attentive
Sally Smith . 2024-11-08
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Good food, great atmosphere, and ample parking.
Don Ham . 2024-11-05
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Had a lovely family meal here and was served by the lovely Mete. Friendly service and the food was delicious. Highly recommend. :-)
C A . 2024-11-04
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Good staff Good service friendly staff nice atmosphere
Ediz Songur . 2024-10-30
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Pleasant waitreas. Good balue food, well cooked. Would come again.
Philip Hallsworth . 2024-10-30
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Very clean restaurant with super friendly staff and a nice atmosphere. My salmon was cooked to perfection and my son had the fish and chips which he stated was some of the best he had tasted locally and he is a chef. I will be returning this week !
Kim Wells . 2024-10-29
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Very good Sunday roast, good service and a lovely atmosphere. I had a great chicken roast, the only thing were the veggie which weren’t the best, very little gravy, and potatoes were hard to even cut them up, but I will be definitely return!
Nadia Digenio . 2024-10-27
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I recently enjoyed a lovely meal at The Royal Oak, where the food, atmosphere, and service all combined to create a memorable evening. I had the chicken skewer, which was absolutely delicious. Although it arrived with chips instead of the advertised rice, I didn’t mind at all—the chips were perfectly crispy and paired surprisingly well with the juicy, flavorful chicken. The side salad was fresh and vibrant, a nice touch that added to the overall dish. Family also tried the steak and ribs, which offered fantastic value for the quality. Both were cooked just right, hearty, and well-seasoned, making them a satisfying addition to the meal. An unexpected treat was the live singer, who added a lively, welcoming ambiance to the evening and made the dining experience even more enjoyable. The staff were consistently friendly and attentive, making sure everything was just right without being intrusive. Overall, my experience at The Royal Oak was excellent, and I’ll definitely be back for more. Highly recommended!
vicky quaif . 2024-10-26
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Pyper was excellent waitress. Food was delicious would thoroughly recommend a visit for lunch or evening meal. Very welcoming
Janet B . 2024-10-24
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Cheyanne is an exceptional waitress, friendly, charming and efficient. The roast was great and all of the staff were very attentive; would highly recommend.
Sue B . 2024-10-20
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Albert our waiter did a fab job. It was only his second day and he did really well. The staff are all friendly and helpful and the food is good
keilah rose . 2024-10-18
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Excellent food and good friendly service, not over priced
John Resnick . 2024-10-14
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Amazing friendly staff and delicious food. We will definitely be back!
Lisa Wakefield . 2024-10-12
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Had dinner here last weekend with all the family, including two young kids. Our waiter Mete made sure to go above and beyond to make sure we were satisfied and was really paitent and friendly. The food was delicious and price was reasonable. Lived in chingford 3years now gutted we only just discovered it
Casey Luckett . 2024-10-09
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My colleague and I popped in for lunch after a business meeting. It was quite busy. Mete greeted us warmly and seated us. A few things went wrong but he confessed he was new and did his utmost to ensure we had a good experience. There was a long delay before we received our coffees but mete kept us informed do we knew we weren’t forgotten. As I say it was busy. The food was delicious, the service was really good. Would definitely recommend.
Beverley Hinds . 2024-10-08
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A great get together again this month with our friends. We were served again by Cheyenne who as always served us in a professional and friends manner and with a big smile on her face. We always look forward to visiting this lovely pub restaurant for our monthly get together with our friends. Well worth our 60 mile round trip. We look forward to seeing you again next month.
TheOldBoyStAlbans . 2024-10-07
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Excellent meal in congenial surroundings served by ever cheerful and well trained staff. We go once a month and are always made to feel welcome
Malcolm B . 2024-10-06
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Fantastic service from Mete our waiter...all the staff were helpful and pleasant but Mete was super helpful and efficient...very friendly
Amanda Madigan . 2024-09-28
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Waiting and bar staff were incredibly nice and couldn't do enough for you. The food is a little pricy but it's excellent quality and large portions. I have a really good appetite but couldn't manage all of my main meal (Chicken Mixed Grill). I, of course, managed a dessert, though.
Collette Shuttleworth . 2024-09-25
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Excellent meal tonight me and my daughter and son piper the lady dealing g witb us absolutely amazing so helpfull so friendly definitely 💯 going back steak cooked to perfection
Rebecca Armstrong . 2024-09-23
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Great pub with nice atmosphere and friendly staff. Good food and beer highly recommended!
Clifgoo H . 2024-09-15
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Nice spacious pub, would recommend the chicken platter and the hummous
Addy The Baddy . 2024-09-11
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Very friendly staff, food excellent including a comprehensive gluten free menu , staff were busy so it took a little bit longer to order and receive our food, overall very nice will go back.
Gavin Stubbs . 2024-08-30
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We were looking for somewhere to go for Sunday roast, we live on Chingford yet never tried the Royal Oak other them for drinks. It's dog friendly, and has a dog menu which is great, dogs being allowed in the bar and garden area only. We were immediately offered a water bowl for our dog. We ordered 2 prawn cocktails to start and 2 roast beef brisket, they'd run out of cauliflower cheese as a side order. We had to go put to the porch and get our own cutlery, napkins and condiments which wasn't advised till our food arrived when I asked for some. The prawn cocktail came, it was nicely presented, but soon realised the actual amount of prawn cocktail was very small, just padded out with lots of leaves. The beef brisket was poor cheap quality, roast potatoes hardly roasted, gravy wasn't great. We had a bottle of Marlborough Sauvignon Blanc, which was nice and chilled, best part of the meal. All very underwhelming and forgettable, a real shame as it's a lovely pub.
Anna Muir . 2024-08-19
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BIG UP CHRIS!!! Great food and service :)
Lucy Crane . 2024-08-08
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Just returned home after a great Sunday roast chicken lunch. Cooked to perfection, it was well presented, polite, engaging and happy staff team, thank you.
Paul See . 2024-08-04
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Very friendly service, had a nice meal and sampled the cask ale. The prices are reasonable and it's a very pleasant environment.
Mark Owers . 2024-07-24
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Nice pub. Pretty large. One of those that people go to on a Sunday to eat a roast and have a drink. Didn't eat but food looked good. Beer v good. McMullen mild. Sat out front. Friendly locals.
James Davey . 2024-07-21
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Food is good and the staff are always polite and friendly..
Paul Chipperfield . 2024-07-17
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We decided to pop into the Oak on a Tuesday just for a quick evening meal. We got there and it seemed a bit busy but thought it should be ok. I asked the server who greeted me if we could have a menu, only to be told that we should have booked a table and they wouldn’t be able to serve us for at least 30 minutes and we should have a drink first. To be honest I should have called it at that point. We bought a drink and waited for the allotted 40 minutes and I went back to ask about ordering and the server then told me that the food wouldn’t be out for at least another 30 to 40 minutes. At this point we called it and went somewhere else and got served straight away. I am just not sure why Tuesday evenings at the oak are so busy but I won’t be back to find out why.
Gerry Butcher . 2024-07-16
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Absolutely amazing night, had my husband’s 50th birthday celebration here and it was the best night. Buffet food was delicious, and the staff were so friendly. They couldn’t do enough for us, it was great to have them share the night with us. Lauren has been so amazing with planning the event and will be missed. Mikey, thank you for everything, we’ll see you soon! Thanks also to the bar staff on shift on Saturday 6th July, (sorry not sure of everyone’s names) you are all so friendly, and welcoming. Hope you enjoyed the chocolate lol!
Lisa Jobber . 2024-07-07
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Pleasant friendly staff, good food and service.
John Hayward . 2024-07-03
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I came in with my husband for a few drinks on Sunday after a long day. We were served by a young lady called shyanne that was working behind the bar, she was very pleasant and welcoming made our evening here even more enjoyable. Please tell her thank you for her lovely presence and we hope that when we return she will be working.
Toya T . 2024-07-01
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Lovely local pub with great service, I was served by a bartender called Cheyanne very chatty and customer friendly. Will defiantly come by I’ve been in the area for a while now and glad I found a great local.
Chantelle Buzec . 2024-07-01
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We came here without a booking on a Friday night and we was welcomed in to a nice large table by a nice lady called Cheyanne Denton who kindly cleaned our tables and made us feel comfortable arriving. Cheyanne was very polite, and delivered excellent customer service The menu isn't the largest. There was plenty of options to choose from and the dishes we did get were all cooked brilliantly and packed full of flavour, we was not disappointed at all and said as soon as we finished we definitely will be returning! All very responsibly priced too. Thank you to Cheyannes hospitality.
Saffron L . 2024-07-01
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Love this pub, traditional McMullen's brewery, great food, great atmosphere and lovely staff!!!
Paula Moore . 2024-06-28
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Amazing place! The staff are amazing, especially Cheyanne and Lauren. Had the most amazing time here. Lovely atmosphere, great food xxx
Emma O . 2024-06-28
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Lovely stuff, lauren, cheyenne and sam were amazing and really attentive. Would definitely recommend. Drinks and food were spot on!
Lina Cherif . 2024-06-28
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Had a family gathering at the chingford Royal Oak. Its a great venue, very clean, and staff were excellent. Food was excellent. The pub was busy, and unlike most pubs, when I was waiting at the bar, Ben and Mel acknowledge I was waiting. Something simple, but so important when you are waiting and ensures you know you are not being ignored. Thanks Mel and Ben and the rest of the team.
Mark V . 2024-06-27
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Eight of us visited last Tuesday (25th June), when we got there we had been given a table with bench seats , when we made the booking we asked for chairs as we are all elderly and I am disabled. It was easily rectified by a member of staff who was only too happy to help. The food was excellent. I had the cod and smoked bacon fish cakes which I thought at first was a rather strange combination but they were delicious. Our waitress Cheyanne was also excellent, nothing too much for her and always smiling, she even came to the table to take my money as I find it hard to keep getting up and down, all in all a very pleasant lunch, we shall certainly be visiting again. Well done to all the staff
Patricia Jones . 2024-06-27
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I had lunch with my daughter today and we shared a few starters. The food was delicious and the presentation was excellent. Well done to the cook Freddy for such tasty food. So much thought and care was taken with the presentation and everything was cooked just right. Definitely will visit again.
Gena Leonard . 2024-06-23
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Fantastic service from Pyper, very friendly and polite. Making sure we had everything we needed and going beyond to make sure we had a great experience!
Adem H . 2024-06-21
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Beautiful change in management! I went travelling for a few months with my partner so have not visited in a while but the change in management is superb! I used to come here every so often as it was a middle place to meet family and friends. The team seemed unhappy and drained and the manager was never happy to be there. The recent changes have made such a positive difference. The team are happy to work and said how much better it has been for them recently as I mentioned the difference. Menu has changed which is nice to see good to switch it up Roll on summer! Very well done Chris!
Jodie Long . 2024-06-20
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Stopped by and very glad we did. Good food, good value, friendly staff, lovely venue. We will be back.
Sarah Blackburn . 2024-06-17
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Brilliant service (very polite and helpful). Big portions, delicious food. Kids menu available. We’ll come back for sure
Piotr Adamus . 2024-06-09
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Lovely meal today , we had Pyper serving us she was so lovely , made sure we had everything we needed . Thank you for making our experience so special for my grandads birthday !!
Molly Crook . 2024-06-09
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Always great food & service. Today I tried the new goats cheese pasta and would happily order again. Staff are very friendly especially Piper today.
Antonio Violino . 2024-06-07
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New to the area. We moved 6 months ago and eventually checked out the Oak at the end of our road. We'll be regulars. Everything was great and the food outstanding. It was our wedding anniversary, the staff did not know this but were so attentive, professional and brilliant it was as if they knew!! The take away is that they treat their customers like it was an anniversary.
Gavin Marsh . 2024-06-01
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Staff amazing n so friendly. They made me feel special on my birthday even though they didn't know it was my birthday!. A last min thing that my mate had said... The manageress, piper a cracker n not forgetting Lauren!. Not forgetting the men staff!. A lovely bunch ... Thanks you lovely people x
sarah calvert . 2024-05-31
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Cheyanne absolutely excellent customer service , very helpful and very friendly, will definitely be back and hopefully served by her I hope she will be recognised my management
Nigel Underdown . 2024-05-30
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James was a great server! Attentive and with a lot of charisma. Thank you. Excellent food as always.
Iqbal Hussain . 2024-05-29
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Our waitress was Piper, she was a joy, she was efficient, and friendly with an easy smile.
roy green . 2024-05-27
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Had a lovely afternoon dinner and the service by pyper was excellent so bubbly and jolly was a pleasure couldn’t do enough for us
Barry Westley . 2024-05-27
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Love it here, really nice waiters and waitresses, especially kayleigh 😉
Melissa middleton . 2024-05-26
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Dear Team We had a meal on Sunday 19th May at the Royal Oak. We unfortunately arrived a little late and there were only 4 of us and not the 6 that I had booked for. The young lady who greeted us was excellent. She didn’t make a fuss and a lovely table in the corner with a bench seat and cushions had been reserved for us. We were also offered the option of eating outside. I would like to say a special thank you to the young lady who served us. She was excellent, polite and extremely helpful. My adult daughter felt light headed at the table as she had run a half marathon earlier. The young lady who served us brought my daughter some coke to drink and chocolate to eat as we suspected her blood sugars were low. It did the trick! Please thank her. Thank you again. I could see how busy the restaurant was and could also see how hard working all your staff were. Best wishes Carol McLeod
Carol McLeod . 2024-05-24
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Amazing service by Lauren. We only got chips with our drinks and that was perfect.
Bairavi Siva . 2024-05-23
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Lovely little place great food and great service
Liz Carter . 2024-05-15
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A very pleasant surprise! And the size of that beer battered cod: oh my Lord Almighty! Will I be back? Better count on it! A definite YES!
Rafael Ventura . 2024-04-14
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We popped down while we were having a walk for a drink, but it was more of a kind of sitting place. There was too much ice on my cider; unfortunately, I struggled to drink, and the chip portion was tiny, but the staff was friendly and helpful.
Sultan Cavus . 2024-04-08
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Worse Sunday roast ! Ordered a lamb shank had to used a knife to cut it ! meant to come off with your fork ! potatoes were deep fried nearly broke my tooth vegetables were hard didn’t have any seasoning! Told the staff at the end really should have sent back the food but being easter thought what’s the point ! manager reply saying to email him so i emailed him and what a surprise no reply ! He see the pictures and thought what can i say to this customer !
Andy . 2024-04-06
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Went here for a buffet following a funeral. Private area allocated away from main bar which was ideal for the occasion Choice of sandwiches, hot food and nibbles accompanied by tea/coffee for those not wanting a drink from the bar.
Kim Langan . 2024-04-03
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Good pub.Friendly staff.Very clean
Duncan Disorderly . 2024-03-29
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Food is excellent 👍 I've ordered a Vegan Burger, it was delicious. My work colleagues had fish & chips, chicken, Burgers, mixed salad. Everyone was happy, no one had a complaint. It's a pub atmosphere, with outdoor sitting. A beautiful ambient all around. Free parking available.
Matilda Wagner . 2024-03-26
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Excellent service with tasty food. When we said there was a nut allergy, the waiter first checked their list of ingredients before confirming the order was nut free. Nice touch. Very friendly place with very friendly but professional staff. Highly recommended.
peter griffith . 2024-03-23
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Went for Sunday lunch with husband and his mum. Luckily, we booked as it was busy, and they were turning people away. There didn't seem to be as many staff as I'm the past so was expecting a long wait but no, the South African guy ( sprry can't remember his name) at the door took us to our table between phone calls. He then also managed to take orders and bring our drinks over. All this whilst checking in to see if our food was ok. He managed to do this to everyone whilst still greeting people on the door. A great new addition to their staff team.
mikki parkes . 2024-03-21
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Came for a few drinks after work. I was served by Sam and Kayleigh. They were very helpful and helped me get a cab home which I appreciated a lot. I wouldnt drink in any other place as there safe place to drink
West Best . 2024-03-18
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Please do not listen to these reviews. It’s utter rubbish. All the staff including Chris, Lauren, Mel, Sam etc. are lovely. Very attentive. I’ve drink in this pub for 30+ years and have seen staff come and go. The current staff are so friendly and listen to the customers. Yes when off duty they come and drink with the regulars but that’s their down time we love the fact that they have got to know us. This pub is very busy and there are times that they cannot accommodate a walk-in for food but that’s not that staffs fault. Make sure you book in advance. Food is excellent and the atmosphere in the pub is brilliant. I wouldn’t be drinking in here if it wasn’t a fabulous local. Keep up the good guys.
aemh71 . 2024-03-15
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Had a meal with friends and was greeted by Lauren and I must say was very impressed with her service was greeted with a smile and was very knowledgeable about the menu answered all my questions about the menu and recommended one of the dishes which was lovely thank you Lauren will defo come back again
Paul N . 2024-03-15
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Had lunch here yesterday. Two of us had the 'new on the menu' cod and bacon fishcakes with broccoli, garlic new potatoes and lemon sauce. Delicious! Other friends had fish and chips and rotisserie chicken breast which were also excellent. We all had different desserts afterwards which were lovely. Staff were delightful...helpful, polite and friendly. Well done, Royal Oak. We will definitely be back!
Chris . 2024-03-09
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Always a pleasure to eat and drink a good beer here. Excellent service, good food. Warm and nice environment.
ALESSIO BARSOTTI . 2024-03-09
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Early evening meal with friends Restaurant was quiet, service attentive. We all enjoyed our meals.
Marjorie Young . 2024-03-08
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Service was slightly disappointing. Older female manager attitude was not appropriate. Very condescending. Also negatively speaking quietly about other team members. We sat near the front by the where they stood chatting so we could hear it all. Food was good although has been of better quality in the past when Darren was still here, miss his yorkies! It is a cosy pub to visit though for both food and drinks. Just a different atmosphere now that team has changed. Miss the old lot before Christmas. Glad to see Pyper back! My kids love her
Jordan S . 2024-02-27
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Nice and relaxed vibe, staff were attentive and polite. Outside drinking area is an added bonus. Free parking on site which is a nice bonus.
Marcia Ann . 2024-01-30
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We’re greeted by the manager Lauren who was extremely rude. Our server piper was fantastic and charming, the lads on the bar were nice. Once Lauren finished and a brunette started working, you could feel the tension ease and they seemed to have fun. The food was decent. The venue was lovely and had a good atmosphere. Will probably be back.
Departure34293794865 . 2024-01-24
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Had a nice meal 😋 yummy in my belly😁
Barbara Wauchope . 2024-01-23
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Lovely place to have a drink. Good staff. Speakers need to be checked, music fading in and out was a bit irritating.
Chris . 2024-01-09
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Great Christmas lunch. Have been before and they also do great roast dinners
Jacqui Long . 2024-01-07
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Nice cozy atmosphere, good food and lovely staff. There were 23 of us and virtually everyone ordered something different from the menu, in advance. Lauren was just amazing and helpful at every turn. Couldn’t have done it without her.. She not only coped with cancellations and changes with a smile, but also helped to serve at table. The food was well presented and tasty and we all admired dishes we shall try next time (this is the 5th time all the family have travelled to meet up here for a meal). The large back dining room is great and just the right size for a big party. Thanks so much to Lauren and all the staff for an excellent time. Faultless! Xxx
F6785TXjays . 2024-01-07
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Sat at the bar with a few of my friends having a few drinks as a catch up after Xmas. Atmosphere is quite uncomfortable, staff seem as though they would rather be else where and we’re spoken to horribly by management. Found it highly amusing watching what was supposed to be the women in charge off of her head and using the bathroom to do so not sure if she had finished her shift or not. Kept me and my girls entertained at the least but obviously not a good look. We had fun never the less
Anonymous A . 2024-01-02
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Fantastic pub. The food was exceptional. The change in management is working wonders for the place. Definitely recommend
Harley Hicks . 2024-01-02
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Had a great time at the Royal Oak, food was excellent as was the service would definitely recommend especially for a Sunday Lunch 👌
Taraneh Nejat . 2024-01-02
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Menu is heavily chicken focused and much of it feels very much like oven food. Most of our mains were over cooked, including chips!! All wine glasses were dirty. Glass sauce bottles were filthy with congealed mess at the top.
AnnieEssex10 . 2024-01-01
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Only grip.... Never had jacket pots or coleslaw on two occasions and we only told after we ordered....
jackie Everett . 2024-01-01
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This is a fantastic friendly and lively pub with the option of either just drinking or using the restaurant. The menu is varied with a good selection of foods to cater for all dietary needs. The bar offers a good selection of drinks. The staff are friendly and welcoming. On the last Friday of the month they have live music or a DJ.
aemh71 . 2023-12-31
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Had a nice meal and was given excellent service by Mel. Recommend the food!
Nov_ . 2023-12-30
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Great place to eat highly recommended
Jax . 2023-12-29
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Great pub for a quiet pint or one of their excellent burgers. Definitely worth trying the roast dinners on a Sunday, people come from miles around, best roast in the area definitely. They usually have live music on the last Friday of the month which is great although it gets very busy!
youknowyouloveit . 2023-12-21
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Recently visited here and food was great heard there was a young chef in the kitchen as I asked who plated the dishes so nicely. Although the food was great atmosphere is not so great. Manager looked as though she had been out all night and the staff just do not seem happy at all bless them Had a lovely young girl serve me called Jayda who seemed as though she was doing everything so gold star for her! Maybe a take away from there would be better next time
Susie Norman . 2023-12-20
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Excellent. Very well run. Service great. Food great. Well done Manager. Recommended.
Steve Hall . 2023-12-20
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Best turkey sandwich I have ever had. Absolutely delicious 😋 staff very friendly and obliging. Will definitely go back
Sarah R . 2023-12-19
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I recently visited here one Sunday evening for a pot of peppermint tea with my partner but I do not believe I will be going back. There was two lovely ladies on shift who had to deal with their manager causing chaos in the bar area. She was very intoxicated and from overheard conversations also getting involved with some dealing… Myself and my partner have never seen anything like it before She then proceeded to drive off in another drunk man’s car as we were ready to pull off in ours it was the most bizarre experience
angelinasN5280FM . 2023-12-17
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Lovely service from Sam. He was very attentive, and the food was delicious. I definitely recommend this place.
Εnri Popa . 2023-12-16
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We always have our company Christmas Dinner here every year and it's always been great 👍🏾
Michael Roberts . 2023-12-14
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This has to be the worst experience I have ever experienced in a pub. I honestly think they must be trying to put this pub out of business. The food was a joke and we couldn’t even get a pint of beer because for the second week running they had run out. It’s a pub for god sake, how can a pub with hardly any customers run out of beer. Complete joke.
reggie elliot . 2023-11-29
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Been here a few times for food. Staff really good and the food was really nice. Plenty of parking around the back. Nice decor inside which makes it warm and cosy.
Gavin Haynes . 2023-11-26
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Great service, good staff, lovely pub and surroundings.
Donovan Russell . 2023-11-19
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Value for money. Clean good service
Rula Sotiri . 2023-11-16
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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978 Opinions
Really enjoyed the Sunday roast dinner. The welcome was great and service excellent. Fine ales on tap too. A really comfortable place to spend an afternoon. Thank you! p.s. Was great to see dogs are welcome.
375 Opinions
Great atmosphere excellent service food is really good. Thank you to Georgia, Nicole, jack and Amy excellent staff. Thank you to Nicole for moving us to a table on ground level as my father could not get down the steps. Had family from overseas who also said excellent and lovely staff they also enjoyed the food. Good value for money. Keep it up Georgia great place
873 Opinions
Walked about 6 miles on a day off work to get here and review, but did not disappoint. Such a cool space, both indoor and out, with friendly staff, great music and interesting and seasonal cask ale. Marvellous! #41 #46
43 Opinions
What an experience - A six course Latin American taster in a refurbished 1967 Victoria tube train that was amazing. From the unique environment to the authentic food made by the Head chef, Beatriz, who explained her inspiration and heritage for each of the dishes. Each plate was beautifully presented without the pretentious nonsense, layers of flavours and textures, which left you wanting more. Service by our waiter, Chris, also added to the overall experience too, which just made it even more special. Food and drinks flowed with ease throughout the evening, as lasted about 2.5 hours. Easy to get to and parking nearby was free after 6.30pm, so safe walking to and from in the dark.
1459 Opinions
This is our local pub, it has a great atmosphere, but after having a Sunday roast previously and a burger today the food is not as good as in the past. It is such a shame, a dissappointment.