Rowton Hall Hotel and Spa in Cheshire West and Chester

Disgusting, would prefer to stay in a budget hotel at least it would be clean there is no way this hotel is 4*. I wrote an email complaining and nobody even took the time to respond. Food was horrible, we actually laughed when it came out because it looked like a joke. Staff where rude in the bar when you could find them and the room was the worst part, so dirty and run down. There was dead spiders and cobwebs in our room and all over the hotel, we had to move three times in the restaurant because they where above our head dangling. Wouldn’t stay here again if I was paid to.

Lovely place Lovely staff very friendly 😊

The best spa experience I've had! I booked the pregnancy spa package and it's been outstanding from start to finish. The staff have all been welcoming and lovely, the elemis massage was absolutely beautiful and I was made to feel so relaxed. To top it off, the two course lunch was some of the nicest food I've ever had. Spa facilities were perfect, nice and warm, clean, had everything you need. Would highly recommend ❤️

Beautiful setting for my daughter's Autumn wedding (October 2024). The Apartment was an excellent location for the Bride & Bridesmaids to get ready on the morning of the wedding, with plenty of space and natural light. All other rooms are spacious and comfortable. The grounds were a fantastic setting for photos, with guests enjoying drinks on the patio area in the sunshine. The function room was beautifully decorated and set up for both the wedding breakfast and the evening party, and the conservatory area was great as a quieter area for older guests to relax and chat in comfy chairs. The bar in the function room is well positioned and kept guests involved in the party, instead of drifting off to the main hotel bar as can happen in many venues. The quality of food for both the wedding breakfast and the evening was excellent, our guests were very complimentary about the food! It's been a pleasure to deal with James and the team and I can thoroughly recommend Rowton Hall as a wedding venue that hits the mark. Special mention to Amy our Wedding Coordinator who was fantastic and made the day go without a hitch!

The spa is past its best. Locker door missing and broken and a green film on the pool tiles above the water. Only positive comment was friendly staff.

Visited the spa for afternoon tea and spa day with treatment at the end of September. Absolutely delightful. The afternoon flew by. Pool, steam and sauna were perfect temperatures. Afternoon tea with prosecco was delicious and the massage was so relaxing. Highly recommend.

Visited Rowton Hall hotel and Spa for a celebration afternoon tea. We received a warm greeting from the reception staff member. We were taken through to a lovely decorated room. Our host explained the afternoon tea and was aware of our dietary requirements. (Informed them at time of booking). We were given the option to have our prosecco with the meal or afterwards in the hotel lounge, we choose the latter. The food was of a great quality. Having finished our meal we were shown through to the lounge, again the lounge was beautifully decorated and despite a minor spillage by the barman, we received our drinks in a relaxed atmosphere. Overall a great experience in beautiful surroundings and very pleasant staff.

Good size carpark Warm friendly check in, all information given. Stairs to the room took a while to find because I didn't see the sign! Once in a little compact to move about in, shower room was ok. Bed was super comfortable WiFi ok The shower was good Breakfast is not included but can be added if wanted. Evening meal was good Reasonable price and good choices on the menu. Hotel has some lovely gardens set around it . The location is on the outskirts of the city but there are some lovely walks close by. Would stay again if in the area.

Set in 8 acres, Rowton hotel and spa is beautiful inside and out. Inside there's a lovely reception. The staff can't do enough to help with our stay. We stayed in a premier bedroom with a spa package. Unlike other spas, the itinerary throughout the stay was relaxing and comfortable. The room was spacious and the bed was one of the best night sleep we've had. You can specify early check in and champagne/prosecco in your room, well worth it in my opinion. The spa is lovely with comfortable loungers and chairs around the pool. Sauna and steam room too with one hot and one cold shower. The pool looks out on a beautiful walled garden. For dinner, we had dietary requirements and there was plenty of choice. The food came hot, presented well and delicious. Staff in the thyme restaurant were lovely and were happy to help with our request. The bar has games you can use, we had a lot of fun with the games after dinner. Next morning breakfast in the thyme restaurant plenty of choice from the continental buffet with gluten free options. There's a menu with a selection included in the package or if you're feeling hungry there's an extra menu with a supplement cost. Food was cooked to perfection. The spa package we had was a 55 minute treatment each. The double room was available and the staff in the spa did an amazing job in unwinding and relaxing us both. We finished up with the lazy lunch package on the patio. After a cold drink we walked around the stunning grounds. Well worth exploring as there's a pond, lovely paths and it was a perfect end to our stay... ... however it won't be our last... Already looking forward to the next one. Thank you for making our stay perfect.

Fantastic venue to bring today's couple to in one of our Imperial Viscount Landaulette wedding cars.

My Husband and I would like to take the opportunity to thank All of the Staff at Rowton Hall.They ALL go the extra mile to make sure you have a lovely stay.Nothing is too much trouble.We have been here many times and will continue.Lovely team of dedication .The younger staff are being looked after.They have careers though do glass washing kitchen etc. You can see they are nurtured.Please take the to talk to these younger staff they are shy and reserved Management are exceptional.They leave no stone unturned.Edel amazing always goes extra mile to make sure we are happy.Reception staff lovely.No pressure.Spa staff relaxed.Maintanence staff lovely.Love the Spa colours.louis breakfast AMAZING.SHE IS BEAUTIFUL.Managers very helpful.

Really good place. Food was awesome. Had a relaxing time at pool and sauna .The ambience is great the place where the hotel is located is serene and peaceful. Love the staff very hospitable.

Really nice spa package reasonably priced

Well not bad till I got food poisoning thank you. Up all night here for work so had to call in sick and spend all day in bed. Will not be coming back here avoid this place clearly they don’t follow the correct procedures as I have stayed in a number of hotels in area with no issues.

Lovely hotel Prices are a bit on the pricey side, but you expect this for a hotel set out where it is. Food was very nice, friendly staff.

Amazing experience at Rowton Hall, facilities are fantastic, rooms are spacious and clean and the service from staff, especially Louise on breakfast who couldn't do enough for us during our stay

Honestly the staff here couldn't have done more. I'm sorry to forget names, there is a blonde lady who was working as part of the restaurant staff on the 27th June who went above and beyond to ensure my partner's 30th afternoon tea was special. She is a big reason we will be back, may even look at having our wedding here. Spa facilities and treatment were fantastic. Couldn't possibly say anymore to extend our gratitude for a lovely morning.

Went for a Spa day here, had 3 treatments & enjoyed the pool area. Beautiful place, lovely lovely staff (especially the guy on reception), very welcoming & friendly.

We recently celebrated our wedding at Rowton, and we are overjoyed with our experience. Our wedding manager was Lisa, and our operations manager was Amy. From the moment we first visited, we knew it was the perfect place to host our special day. The venue itself is stunning, with beautiful gardens and rooms that provided a picturesque backdrop for our intimate ceremony and reception. Our guests couldn't stop talking about the beauty and aesthetics of the location. The team at Rowton were exceptional. They were incredibly professional, accommodating, and attentive to every detail. From the initial planning, menu tasting, and the day of the event, they ensured everything ran smoothly and flawlessly. Their expertise and dedication made the entire process stress-free and enjoyable. They were always available and accommodating to our requests. We were particularly impressed with the level of service provided. The staff went above and beyond to make sure we and our guests felt welcomed and taken care of. We absolutely recommend Rowton Hall to anyone looking for a breathtaking and well-managed venue for their wedding or any special event. Thank you for making our wedding day everlasting and unforgettable! And special thank you to Lisa and Amy for your help arranging our day and ensuring it ran smoothly! Alla & Reuben

The spa itself was great, and the treatments were perfect. However, the booking process was incredibly complicated and unorganised - especially because I had a gift voucher. It was difficult to get through to the spa via telephone, and emails were left unanswered.

If I could give more than 5 stars for service I would. Really above and beyond.

Spa was great but the afternoon tea was very poor, still waiting for a response 😭

Stayed here overnight for a work trip. Arrived at lunchtime and decided to have lunch in the bar area. Had the butter chicken wrap, with crisps and salad. It was pathetic. Less than half a bag of plain crisps, the wraps were tiny with barely any chicken in. Dissapointing for £15. When I checked in, the receptionist asked if I intended to eat, I told her that I was underwhelmed by the lunch and her response ‘ok’. No reaction or apology. The room was nice, the bathroom was a bit miserable with those same plain white tiles on the floor, walls and ceiling. All looks a bit tired and the water pressure isn’t great. Had a massage in the spa though and that was lovely. Wasn’t bad value for £84 for a midweek stay but the food was overpriced and underwhelming.

Good venue staff friendly and helpful 👍

We had a really relaxing and stress free stay and I cannot fault the hard working and very professional staff at Rowton Hall Hotel. The food was really nice and the waiting staff were always friendly and providing a service with a smile. The building is in impeccable condition and the rooms are super clean and well maintained. Thank you again to the Rowton Hall Hotel staff for making our stay a memorable one for all the right reasons.

This place looks lovely within the grounds. However, our room was quite dated and tired. We were allocated one room which had three beds in ? There were 4-5 cracked and very loose floor tiles so we asked to move room. The next room looked ok initially but the tv was tiny and old. Our view from the window was shocking ! Looked into a roof full of dangling wires ! We didn’t ask to move again as we had already moved. Everything in the room was dated. Although the size of the room was great. This room is 101, avoid ! I wish I could upload a photo. In the lounge area there were empty wine bottles, glasses and cups left on tables. The restaurant in the evening was pricey and definitely not worth paying the money for. The spa was nice and we used the facilities. My husband said there were towels all over the changing room, again not what you want to see. Apart from this, the staff were very polite and helpful. We definitely won’t stay here again which is a shame but rooms 101 and 103 should not be used as guest bedrooms in 2024!

I would rate the whole experience a 7/10. First, as a whole it was a pleasant experience. It was a nice night away. The pool wasn't a hydrotherapy pool like stated. Sauna and steam rooms were nice, but small. Towels, robes and flip flops were lovely and clean. The bar food was amazing, and service from the young lad behind the bar was great as well! Room was lovely, so clean and modern, bathroom was beautiful and clean. Breakfast was meh, I'm glad it was included and we didn't pay extra because it wasn't the best. The treatments at the spa was AMAZING. I absolutely couldn't fault the young lady doing my facial, she was so lovely and the facial was amazing with the head massage! I would pay just to get a facial of her again 😍 overall it was good, I probably wouldn't return though.

Had a spa day with afternoon tea and two treatments, Very good value and possibly the best scone I have had in a long time.

Nice staff. Nice place. Nice room but a little tired looking in the bathroom. Noisy place at night. No sleep whatsoever. The whole place moves when people are moving in the rooms around you. Bit slow at breakfast. We had a master suite, would have expected a mini bar or at least a fridge. Will not go again simply need my sleep.

Came here on a winter spa break. Definitely a mixed bag! The best thing by far were the treatments we received in the spa - both my friend and I had a back massage and facial and we both agreed these were excellent and extremely relaxing: 5/5 for those! The spa facilities felt a bit tired, and there's really just a pool, sauna & steam room. The changing rooms could definitely do with a glow up - damp and mouldy, with poor lighting, and we couldn't find a working locker. Nice products in the showers though. There is a small, well equipped gym which we enjoyed using too. The food in the restaurant was enjoyable. At breakfast, my friend was served an omelette with ham, but she's vegetarian, but obviously mistakes can happen, and I think her order was misheard. The staff put this right and apologised. The bedroom felt a bit tired, especially the bathroom which had lots of cracks in the walls, and no fan. The bed was comfy though, shower was good and we had a nice view out onto the garden. All in all, the staff were good, just feels like it needs a bit of money spending and care and attention to bring it back up to standard. Not sure I'd rebook the hotel, but would definitely return for a treatment with one of the lovely spa technicians.

This did not feel like a 4star luxury hotel. We arrived and our first room did not have a safe that worked. As we were next to a fire door on the ground floor we asked to be moved. The second room was cold with no hot water. Had to shower in the Spa. There was no fridge and the complimentary biscuits were open. The food was great and the bed comfortable. It just needs someone to check small details. A few more staff would also help. This could be perfect but lots of niggles at present.

On the whole good toilet didn't flush properly they did attend to it but still not right corridors and conservatory cold given broken glass for cocktail they did refund bedroom comfortable tv programs need retuning lot were scrambled and didn't tell u what was on TV noisy on floor above for both nights but that not fault of hotel would go back again staff friendly spa nice

Great room, great amenities. But 17 pound for avocado on toast with some mushroom is ridiculous.

Previously reported as 'the best roast beef dinner for a celebration meal'. Shame they now make a mockery of allowing for gluten free diets.

At about 23.50 my partner and I were both lying on the bed naked when somebody walked in because they had double booked our room, I couldn't wait to get out of there the following morning, never again

The staff without exception were all really helpful and friendly. We had afternoon tea in the spa which was lovely & dinner & breakfast excellent too. The treatments I had were fabulous. However our room was freezing despite radiator being full on & the bathroom was in need of refurbishment not what to expect for £270 at all. Everywhere we saw was clean but all a bit tired. Lovely gardens & grounds.

A beautiful setting. It was my sister's choice for her birthday party. It is a dog friendly hotel, which is something I would not choose personally. And I was not surprised why as the awful smell of urine greeted me as I got out of the car by reception. It was strong! But, that was the only smell of animal I smelt during my visit. I did see a couple of dogs but they were not a problem. The hotel was well kept; nice and clean and well decorated. The staff I encountered were all friendly and helpful. Check-in was simple and quick and the journey to the room was short. The room itself was not big but plenty big enough to get a wheelchair in and still have room to move around. It was well appointed, spotless and comfortable. The bathroom was lovely with a walk-in shower. The bed was very high and I struggled to get my wife, who can't walk, into it. But, once in, it was very comfortable and we both slept well. Breakfast was delicious with lots to choose from though I was surprised to find that some choices, such as a full English breakfast, carried a surcharge of £5! The bar prices were another surprise. I hate being ripped off in hotel bars but, the prices here were what I pay in a pub! It was so refreshing to find a fair price hotel. There are wonderful spa facilities but I did not use them on this occassion. All in all, it was a lovely visit. The hotel is superb with obviously a lot of care going in to its running. The staff were all friendly and nothing seemed too much trouble for them. The setting for the hotel is lovely and the grounds were very pleasant. A highly recommended place to stay. And I never thought I'd say that about a pet friendly hotel.

Very attentive team, great facilities, excellent treatment team

Had a lovely time celebrating a significant birthday with special friends. The deal we got was great. The staff were all lovely and friendly and the food was excellent. We will.be back.

Went with a group of girlfriends and had a brilliant time. All the staff are lovely helpful and pleasant. Food was very enjoyable and we all felt very relaxed My deep tissue massage was carried out by such a pleasant therapist and relieved my stiff tight and painful back.