Route Haggerston in Hackney

Really good pastries, even better customer service. Best part was being based near my local canal

Nice service and brilliant atmosphere

Customer service very rude, not the way to approach customers. I’ve worked in hospitality for years but the manager clearly doesn’t understand customer service. He approached my group of friends with hostility and anger to a situation that could’ve been diffused quickly and easily but instead blew it out of proportion. The food also isn’t great - I wouldn’t waste my money here when I can get better food without all the fafe

The customer service here is the worst I've had in London. The manager is extremely rude & does not understand customer service. While waiting for 2 friends to order and receive their food inside, a friend and I sat at their picnic tables. To which the manager came and told us we could not since we each had a container of food. We told him we understood but were waiting for our friends inside and then would leave. He told us "no this is a food business you need to leave " to which we replied yes we understand but we are waiting for our friend who are inside your business ordering food and then we will leave. He got snappy with us and had an awful attitude about the situation which could have easily been diffused by waiting 5 minutes for them to get their food which they had ordered for takeaway. Unfortunately I have eaten here twice before and had less than amazing experiences both times as well as the food was not great then (the reason I was not ordering anything today) Overall I wouldn't waste my money here

The food is incredible! Favourite lunch place to go. Prices are decent for the current economy but worth it for the flavour.

We’ve been here about 4/5 times since moving close by and every single time they manage to screw up our order. The staff keep on getting simple orders wrong like not giving us the right coffee we ordered. This time they forgot about our order and kept us waiting for 25 minutes before telling us they forgot and didn’t even provide us with an apology or anything. Really disappointing and won’t be back. I’ve never been to a restaurant which consistently screws up our orders as much as this place. Atleast the food is good.

Wonderful food and service. Get the 4 hour slow cooked lamb!

Amazing coffee place, and amazing stuff, highly recommend

Love this cafe! It’s my local and so pretty by the water

Lovely cafe with nice pastries and coffee, great space if you want to get out of the house and work on your laptop in a nice environment by the canal!

Great service from a friendly staff in a lovely neighbourhood. Lunch deal menus used to be better but the selection is still good.

Always really friendly service n that's why i just keep goin back. Guy with the beard is fast with the coffees

One of the best places of the canal

Lovely place to sit on the canal!

Great place to eat really nice atmosphere had lunch and spent the day working will be back !

Great place to work from. They have a big space food and coffee is great!

Hangover has handled my hangover at it’s finest!!! Special shout out to Ecren!!!! Thank you

Excellent food. Excellent value for money. Very friendly and helpful staff and a great view to the canal! I highly recommend it :)

Very lovely staff and great location!

I’m a regular customer here. The food is excellent, the atmosphere is great, however, the staff is quite rude and unprofessional. This also shows in the way they respond to negative reviews.

Huge fan of the service, decor, quality of coffee and WIFI speed. Lovely spot on the river with a good vibe, connected to a we-work type establishment too. Staff are always helpful & kind.

Great food and drinks and even better service. I go as often as I can and I recommend you doing the same if you’re in the area

Great food, lovely staff and beautiful location! perfect brunch spot :)

Delicious tea, warm friendly service, beautiful location

Love cafe route!! Always have a great time & food

Lovely staff - Emily was a star and gave me a tasty pastry to go with my cup of tea.

Best coffee in London,staff was very friendly, thank u for good service 🙌

Lovely place, great location. Great food and service.

I really enjoy coming to Route Haggerston. The atmosphere is relaxed and comfortable, making it a great spot for brunch or catching up with friends. The staff are always friendly, and it’s got a nice, laid-back vibe. We had a lovely meal, and the coffee was great too. It’s a place where you can sit back, enjoy good food, and take your time. Definitely one of my favorite local spots. Looking forward to visiting again soon.

Great spot. Local to us. We had Sunday brunch and have been a few times. It never disappoints. They even agreed to putting a candle on a small piece of cake for my Son’s 4th Birthday! Highly recommend. Try to get a seat at the front close to the canal. Good to watch the world go by. Book a table in advance to guarantee a spot as it can get busy.

light, lovely, wifi, nice coffee, not too loud music, good vibes

Have been going to Route for years and its one of it not my favourite restaurants in Hackney. Lovely atmosphere and staff, food is delicious and reasonably priced for what you get!

I came for a cake and tea, the service was lovely, it’s a perfect spot to sit outside and read a book. The cake was great as well!

Hamid, Ecren & Alper were all so amazing! Really friendly & accommodating We had the breakfast and it was very filling and tasty. Highly recommend

Amazing service, lovely place to work! All round fantastic.

Great atmosphere and lovely staff. The food is just average

Always great to eat here, now with New menu

Very nice food and service. Everything was delicious and the vibe along the canal is nice

Great food but omg the juice a rip off

I went for the second time to have lunch there and ordered a matcha latte. I had ordered my lunch twice as it didn’t come, but that can happen. When the matcha arrived it only tasted of milk. I very politely asked if it was matcha as it was white and tasted only of milk. The waiter then told me to go and tell the person making them myself or if not he’d be told off. I couldn’t believe and said it was ok, he took it away in a really bad way, saying “I asked you nicely to do it yourself!”. The people next to me were shocked and I asked if I was wrong, they said I should make a complain to the manager, which I didn’t. I went in and said to cancel my order (it still hadn’t arrived) as I didn’t feel comfortable and left. Terrible experience. Never again and would most certainly not recommend to anyone.

Cute place with good food options

I used to love Cafe Route, the food is great but the service is so bad, they really don't care about you and are not trying to make you feel welcome at all. They're just rude and not helpful.

The vibes were good, service was quick and tasted amazing!!! Would go again for sure

Great local place and the waitress Emily is incredible. Highly recommend

On a Sunday walk along the canal and wanted to stop for a bite + coffee. Got seated at a table then never had the waitress come up to take out order after waiting 15 minutes (place wasn’t busy). Went up to the counter to order and got ignored by 4 staff members - all just chatting or on their phones. We left without ordering to go somewhere else.

Perfect location for a chill breakfast. The food was incredible.

A great spot on the canal for coffee and food. The staff clearly work hard to make sure the service is excellent. Be sure to ask for Hamid when you arrive. 👍🏻

Spent almost £15 for this tiny portion. The other brunch near London field’s portion is much more generous and friendly . Food choices are also limited l, waited at the counter for 5 mins, staffs are not that friendly.

Food was delicious Coffee amazing Recommend

Food taste good, service and atmosphere is ok but the portion is small and price is expensive

I had a really disappointing experience here. The customer service was poor; despite it not being that busy, I waited 45 minutes to be served. When I ordered a drink, it had clumps and wasn’t well-made. When I politely raised the issue with the staff member who made the drink and showed them the clumps, they responded rudely and defensively. They escalated the matter to the manager, who eventually agreed to change my drink. However, the complaint wasn’t handled discreetly, which made me feel uncomfortable. I simply wanted a replacement without trouble. Overall, due to the poor customer service and experience, I wouldn’t recommend this place.

Awesome little find right by the canal. Delicious food & fab service.

I'd give the food a 6.5-7 out of 10, slightly over priced for what it is/what you get.., atmosphere is good.. Cost £40 plus for two people to have breakfast, personally I think that's way too expensive just to have breakfast for two but then alot of places are over pricing these days which is sad to the point locals struggling to enjoy..

Food was mediocre. Price was high. Specifically the lunch option for which the was a deal to have salads and a main. It just felt over priced for the quality of food. I would have appreciated a little more finesse and sauce. Came expecting a small party for the palette and the eye balls and nose holes. Left having experienced ‘drama school cafeteria trying to be different’. Is that mean? Maybe , I don’t know. I never leave reviews so I don’t know the etiquette.

I love coming to Route for coffee or food! Excited to try the new menu... The garlic parmesan chicken is super tasty, it was recommended by a member of staff when I asked for suggestions. Great salad selection too! My partner had Lamb and said it's delicious.

I had a mediterranean breakfast and choose chorizo with. The chorizo was burnt, literally it was pices of charcoal. Any way rest of breakfast was realy bad.

Great brunch place, big menu with classics and Turkish inspired dishes. Can get a beer as well

Overhyped and expensive. Food was okay and staff aren’t really the most friendly or accommodating either

A1. I wish they’d open on on Bermondsey St and in Clapton.

Great position, good food. Shame they now close early in the evening

Food is great, so is the service if it’s not busy. My second visit, it happened to be very busy and the staff can’t keep up with the volume. Incredibly long wait times, had to remind the waiter for the bill several times. The service element dissipates if busy but otherwise it’s a solid place.

I go to cafe Route from time to time to get gluten free cake slices as a snack. Normally I get the GF chocolate chip cake because it's my fav. I really like this cake and would recommend it to anyone who is gluten free!!

Good coffee, friendly staff and amazing canalside location.

Great spot by the canal, super friendly staff

when trying to ask about my food (for dietary needs) the servers response was its just my job and the supervisor said write a review if i wasnt happy. i would have ordered something else but i lost my appetite after being told that i should have looked at google reviews to see what the menu looks like, as if this is instagram and not real life. 2 tablespoons of vanilla yoghurt mixed with chai seeds granola isnt clear on the menu and is not worth £9.50, greek yoghurt might have been. i also ordered at coconut chai latter which was cold and a tea, asked for more milk and warmer. got cold and cows milk. table service but i had to walk to the tablet, not the bar the tablet station. awful customer service. i was also yelled at and told i speak turkish by the supervisor because of my name. ignorant. A real representation of the lack of work ethic and manners in hospitality these days.

Amazing cafe - especially in summer

Ayten makes the best coffee in East London! Highly recommend

Really enjoy coming to Cafe Route, and would definitely recommend!

Awful, mean portions and overpriced - avoid this place.

It's a nice and cosy place, the food is perfect 👌🏼

Very nice! Excellent food, service and environment. Good prices!

Great place with nice food and excellent service. Huge shout out to Emily, who was so incredibly helpful- thank you!!!

Came here for a cute date the short bald waiter with glasses waiter was super rude and kept pestering literally every 2 minutes for us to order,,, felt very unwelcoming. The bar was closed at 4:30, most of the food on the menus was unavailable and staff treated us like a nuisance,, ended up leaving without ordering even though we had our sights on this place for some time. Waste of a beautiful venue, 0/10 would not recommend

Excellent spot by the Regent's canal. Diverse menu, great breakfast / brunch options and good coffee. Lovely interior, full of daylight & sun. Spacious terrace, ideal for warm days. Very nice staff.

First time in this charming spot, and it’s an absolute must-visit!

Inattentive staff and subpar food; better off going somewhere else in the area

The slowest service. Waited 15 min for a take away coffee because of how slow the service was

We had an amazing meal here, excellent simple tasty healthy food, and fantastic service from Emily who was so attentive! Amazing decaf coffee too!

I come here often to work for an hour when I'm taking my dog to be groomed nearby and it's generally a nice experience, the staff is friendly and the service is quick. Today, however, I've had a waiter come to me at the table while I'm on a call at work insisting for me to pay the bill even after I signaled I couldn't talk at that specific moment, which was extremely inconsiderate. I understand you're afraid of people running out, but I've left my jacket and other things in another table and there are other better ways to approach it.

Fantastic food. Value for money decent. Good vegan options.

Me and my family came over, the staff who served us wasn't very polite. When our drinks came over (2 lattes and a chai latte) they were very cold even though we asked for our drinks to be extra hot.

Always love coming here for a weekend brunch. Incredible variety of reasonably priced meals. Big portions. Nice staff. Would always recommend

My favorite Sunday place, amazing service from Emily!

Emily served me a wicked oat latte. I always stop by this place on my morning walk.

Very delicious. We really like this place. Staff very kind and sweet.

My friends and I were sitting right next to the entrance door which was opened all the time because the waiting staff were serving customers outside. It was absolutely freezing because the door was open all the time because of this. The food was kind of ok (nothing special) and some of my friends' food was served cold. It also needed more salt imo. The restaurant was understaffed, some of our requests (for normal things like sugar) went unfulfilled, they took away our glasses before dessert, they ignored my friend asking for something. Not a great experience in my opinion.

The atmosphere and it being next to the canal is the only good thing about this restaurant. The staff were not friendly and the food and hot drink I bought was not good. My hot drink was like warm and the staff had an attitude about remaking it. The food is really not that great either.The staff are so rude I really wouldn't recommend. I want my money back to be honest!

Shout out to Emily Very good value for price 👌💃

It is a place with a good atmosphere, the offer and the service are excellent

Favourite place to come for brunch with our friends! Emily was our server this time and super lovely and attentive 🥰

Lovely place, nice atmosphere and lovely people working there :)

Attitude of service isn’t great Coffee is too hot often

It’s a very nice local cafe. We are very pleased to be here. I recommend this place. Especially barista and waiter Ecren was perfect.

Desayunamos tipo brunch, muy agradable y porciones grandes

Went for work Christmas 🎄 Lunch. Great food great service!

Sorry, I really hate complaining but I’m so disappointed with the treatment of plant based meals in restaurants, other options looked better and presented nicely and then the ‘vegan shakshuka’ looked like this, it felt like it was just tinned tomato’s poured into a saucepan, it looks like the result of a team building challenge titled - ‘Make this sausage float’. Please do better and treat vegans with the same respect as the nice pancakes I saw.

Hamoud was great. Made us feel really welcome.

Great food and great service Hamit.

Lovely place, Hamid’s service was great

Excellent service, really big portions and delicious food. Great place at the Regent's canal walk. A bit loud but it's not a problem for me 🙂