Round Oak Crown Carvery in Dudley

We visited yesterday for breakfast with Santa as a family of 12. Upon arrival we were directed (not taken) to our table but having never visited this pub for breakfast with Santa before, we weren’t aware of what the process was, neither were we informed until I found a member of staff to ask. We then waited at least 20 mins in a queue for the buffet breakfast, this would be expected if the pub was busy but it wasn’t even half full! When we eventually got to the front of the queue, there was about 4 plates left. As we picked up the plates we soon became aware of how ridiculously hot they were after we all burnt our hands!! My son burnt his hand so badly I had to take him to the bathroom to apply cold water!!! You expect the plates to be hot but not just out the oven hot, and no signs to warn us! So as there were 12 of us and only 4 plates, and about another 20 people in the queue behind us, with no sign of anybody bringing anymore out, I had to pull a member of staff to ask for plates. Somebody then came from the kitchen with 2 PLATES!!!! These were of course used, leaving the rest of the queue without a plate again. My husband then asked the guy who was replenishing the food for yet more plates to which his half hearted response was “I’ll have to see if we’ve got any”!!!! Not what you want to hear when you’ve paid for a meal, in a pub, there are no plates?!! What the…….?!! He eventually strolled back from the kitchen with 2 PLATES again!! When we had all finally got a plate, there was then more waiting time as the amount of food that was out was just enough for two people so we had to wait whilst they went back to the kitchen to fetch another lot of food for the next two people! By the time we’d got back to our table, our hot drinks were now cold and so was our food!! Then a few of us wanted ketchup, so with nobody around to ask, I went on a hunt for some. I found 3 empty bottles so asked a member of staff for some more. She looked at me like I was totally inconveniencing her by asking then wondered off and came back a stupid amount of time later with a cereal bowl full of ketchup! A BOWL?!! She expected me to take a spoonful and leave the rest there for other diners however with half of our table wanting ketchup, the easiest thing to do was take it back to the table. All in all, my food was cold when I finally got to sit and eat, my drink was cold and I would have liked to go back for more food as I was still hungry but after the first experience at the buffet and the time it took, I decided it just wasn’t worth it! Then came our turn to visit Santa. In a huge pub that was less than half full, they had decided to place Santa and his grotto in between the bar and the entrance to the pub! To say this caused chaos would be an understatement. Families queuing for Santa were left having to stand in the path way of anybody wanting to get in or out of the pub and anybody wanting to get to or from the bar which resulted in a few drinks being spilled from excited children who were simply bored of waiting and had nowhere to stand!! ! The queue for the bar due to the fact that because of where Santa had been placed meant a till had had to be closed off, meant even more people gathered. We waited in the queue for Santa for 35 long minutes! That is a long time for young children to stand in a queue where they literally cannot move for fear of drink or food spillages or getting in somebody’s way or getting lost! Yet the other side of the pub was a lovely comfy corner where nobody was sitting with lots of space - wouldn’t this have made more sense for Santa’s grotto?!! Whilst Santa and Mrs Claus were quite chatty with the children when it was eventually our turn, I feel a bit more effort could have been made. Some of the children in our group noticed Santa had trainers on and wanted to know why he didn’t have his black boots on. May sound petty but when you pay for a Santa experience, it’s not difficult for the little details to be thought of really…. We were not the only family who were disappointed with our experience sadly there were others, and I think the overall opinion was that none of us would return again given the chance. The whole thing was way more time consuming than it needed to be with abit more preparation and effort it would have been great. Our family actually couldn’t wait to leave! Never again!

I love this place so much!!! The food and service is always amazing!!!! My local pub, always come here for a quick bite to eat!

all the waitresses were lovely, it was a great vibe and the food was really nice, i would definitely come again with friends or family :)

This place is absolutely amazing!!!!!!! The pizzas are so fire, Ellie makes the best!!!! I would recommend this place to everyone!!

All the staff was amazing they helped us so much Jordan was my server she was amazing dom was my carver he had laugh and jokes

We visited tonight after struggling to get in anywhere at Merry Hill. We had 5 hungry kids with us by this point and the pub was 99% full. They squeezed us in and were very kind and helpful. We had a mix of pizzas, carvery, vegetarian and of course ice cream! Food was all good. Service was excellent. Thank you so much.

this place is great, food is lovely and staff are friendly! the atmosphere is amazing and nothing it too much of a task for the team!

Really not good, more interested in serving the too good to go customers queing at the door than full paying ones not yet served so very little left. Waited ages for gravy so meal was cold... won't return.

Compliments to the chef Jasmin she did a fantastic job tonight on cooking the pizzas we ordered they were amazing 🤩 well done ! All staff are amazing at the round oak 👍

Great Food, Exc Service. Sophie made our Party booking feel very welcome. We will definitely return 😁 Food tasty, & Hot

Even though website said it was open for breakfast from 9am, it wasn't! Phoned the number to be told they don't open till 11:30!. Not impressed!!

NEGATIVES Came with myself and my six year old son. Ordered my breakfast at the bar and asked about my son as he would only have a hash brown but was told I had to pay a child breakfast. £4.49 for a hash brown is ridiculous. Having looked at the menu I could of been charged for a baby bowl at 99p!!! Mushrooms are an extra charge which is ridiculous as they are a staple part of a full English. Food wasn't the hottest either. Furniture worn and tired also. POSITIVES Bacon, sausage and eggs cooked well which is the only reason the review isn't a 1 star

We’ve been coming here for quite a while now, & enjoying the delicious carvery. Although we’ve tried the pizza, burgers, & sandwiches, served with chips & salad. Carvery’s our favourite though, & probably the tastiest one that we’ve ever had. What I like about this place is the fact they you can have a small carvery, which is just enough for me. MrDW enjoys the traditional, or on hungry days the large (well, it’s massive actually) carvery. They serve breakfasts too, which we’ve not tried yet but shall look forward to doing so. It’s a nice place to be, lots of seating area, inside & out. Good drinks, great prices, & lovely staff.

Good selection on breakfast but shame you have to pay for mushrooms and kids when they only have 1 sausage Pub needs a clean but breakfast was okay

Key was very helpful and polite fast service good food good atmosphere would recommend this place to everyone…………………..

We had the carvery. The meat was nice enough, but the roast potatoes were burnt black and didn't taste nice at all. Cauliflower cheese was soggy. Yorkshire were the small oven frozen ones, not good at all. There was zero taste to the whole meal. Staff were nice enough, but I'll never eat there again due to the poor quality of food.

Danielle and Diane amazing staff!!!! Best carvery around with the best staff!! Great atmosphere, becoming here for many years and won’t ever go anywhere else… Thanks to the staff as usual

Had an amazing time and enjoyed it lots and I am definable going back. Would absolutely recommend to others. Perfect temperature food and fast service from friendly staff.

Family mea celebration. Lovely atmosphere, friendly and helpful staff, tasty food. Nothing was too much trouble. Would highly recommend.

Dropped in for brunch with friends, all served hot and fresh in great time. Team all happy and helpful, and atmosphere was great for a morning catch up.

Had a gorgeous lunchtime with my wife. Definitely will be returning and will recommend to all my friends in the area. Nice atmosphere and overall friendly staff.

Opted for a cheeky mid-week Carvery. Had to go for the Full works and it was phenomenal, well worth the detour. Also one of the best Espresso Martini's I've had in a very long time. Already recommended to a few friends and will be going back with the rest of the family at some point in the future

Came here with my husband, the staff are incredibly welcoming especially for out-of-towners. We dealt with Brett who kindly seated us quickly and was super helpful with recommendations, however we opted for the classic pizza as it looked like the speciality. I had the pepperoni which was perfectly crisp and not over-done, but nice and juicy. My husband loves spice and opted for the Hot Honey Porker. I washed it down with possibly the best mojitoes I have ever had and at a bargain price of £12 for two! You can't get those prices down south! Finally we finished off with Bretts recommendation of the salted caramel profiteroles, which I would walk 500 miles for and more! You need to try these if you ever pop in! Plenty of parking on site, great atmosphere and something for everyone. We would certainly return, especially for the vibes! Thanks Brett and team!

Lovely food, amazing friendly staff, always have the best time and the food is hot with lots of choice from carvery to burgers and pizzas there's something for everyone.

We ordered takeaway from the website on 11th Feb 2024. The order was for 2 adult carvery costing £27.32 to be delivered by uber eats. Food was late, cold, and not even enough meat to feed 1 person let alone 2! The roast potatoes were all smashed up. We complained to the company who apologised & told us to get a refund from uber eats. However, our order isn't showing on there website and no help is available either. We then phoned back the restaurant who said there was nothing they could do. Be very careful about who & how you order your food from. We will certainly not be ordering again

Searching to book a good venue for a family catch up,and sunday lunch, based on their online menus, I made a 4pm reservation. An email advised us to be at the restaurant 15 mins early,we arrived 30 minutes to order a pre meal drink. We were told being early, to wait at the bar, to be called. Eventually our table was ready, and as requested a quiet location in the corner was reserved. Not being advised if waiter service was available, we ordered drinks and food on the app. Not being advised if we would be called to the buffer, we waited 20 minutes. Asking a member of staff, she showed us 4 small food vouchers on the end of our receipt. The restaurant was rammed full, a long Q , and the hot buffet table was a mess. No crackling with the pork, lumpy mash, hard roasts, and condiment dishes were empty. The service left a lot to be desired. Not to spoil our lunch, we chatted, finished the main course, which I have had much better quality and cheaper. 4 desserts were ordered on the app, after 30 minutes, a member of staff never checked our order on the till, but asked us. It arrived 10 minutes later. During payment their is a tip option,for service? With both orders, if we had no paid on ordering,we would have walked out.

Didn't enjoy breakfast at all To start with plates were stone cold The black pud was dried up the fried eggs past there best The replenish of food was appalling had to drain spoon to find some beans there was only curled up crusts for toast and no butter I can hear you saying ask staff but no kitchen staff about only one poor guy running round cleaning tables and serving at the bar Got back to table to eat cold congealed food on a cold plate Won't be coming again

Was such lovely food and lovely service! Maxine was so nice and polite, made us feel very welcome. Would definitely come again.

At one point there were five members of staff having a chin wag at the host while 2 people have a que at the bar. When we asked for condiments, the waiter listened to one person went "alright" and walked off while others were asking, which just came across plain rude and people didn't get what they wanted. The restaurant wasnt even that busy, and it still took nearly 50 minutes to get our food. The food was mediocre at best. Menu states fries, but you get massive stodgy cold chips you'd find in a 90's primary school cafateria. No one checks the food is okay despite having at least 5 staff members on the shop floor, which it really wasn't. There's enough greese on the pizzas to run the entire kitchen for the day. The "chorizo" on the burgers, funnily enough, tastes exactly like peperoni. We had to clear our own glasses multiple times, so we had space on the table. Is there any point in having any waiting staff? The team clearly dont want to be there and barely any of them can crack a smile or have really any customer service skills. It all reflects in the service you receive, which was poor !

Went in round oak the other day had great meal staff were superb especially Diane who served us ..despite being extremely busy made lots of time for us and made sure we were happy..highly recommend

Excellent food. I had pizza it was delicious. Staff were very helpful, especially Diane who was very welcoming.

The staff there are really friendly and always welcoming I had a pizza and it was delicious I have too say Diane was a excellent waitress and tempted me to a pudding

i have been a few times now and always lovely service. the last time i attended i had keisha as a waitress and she couldn’t have provided better service!

Amazing place with great staff! Very welcoming with lovely food! Heard there is a raffle going too which is great for guests too!

Alan and jordan were really helpful gave lovely service and food was amazing !would definitely recommend and will be coming back soon !

really enjoyed the food, service was fast and everyone was super friendly and went above and beyond would deffo recommend :)

Top notch great team mash to die for and roasted spuds yum bar staff was out this world so fast not too bad priced larger and cyder will be going again

Great service our waitress Robyn was very attentive and nice. food was excellent for the price and the atmosphere was warm and welcoming.

We love coming here for a family meal, breakfast and the carvery is always gorgeous with plenty of choice! Staff are really friendly, professional and helpful! Nothing is too much hassle for them. The pub / Restaurant is clean and inviting. Looking forward to a...

Went for a family meal to exchange gifts before Christmas, got given a lovely table in a private room all to ourselves. Food was tasty, hot and fresh and the staff were very attentive and welcoming. Will certainly be back for the carvery on the...

12 went out for a Christmas get together through the meal part of our party didn’t receive there starters, or mains ticket for the carvery or there deserts having to inform the staff of this,the room was absolutely freezing cold not pleasant at all one...

This is our favourite place for food, best carvery in town. Friendly atmosphere always you nice to see a happy team enjoying serving their guests! Alan is the best bar manager we’ve ever met!! He attended our every needs :) We had a carvery roast...

Good food and nice staff, especially Gareth, he was very helpful in helping avoid allergens and avoiding anything with a slight risk

My son and I went for a meal this evening.We were both disappointed with our chips which were very dry. I had gammon and chips. I should have read the menu more carefully.I had slices of gammon from the carvery 2 pineapple rings and chips....

Service: 3/10 - Ignored when we tried to ask question Drink: 2/10 - Spring water when I asked for still Food: 0/10 - Overcooked and a hairy chip. Disgusting. Facilities: 1/10 - Acquaintance reported puddle of “water” in the bathroom. Overall: 1.5/10 You could do...

Absolutely delicious carvery! Great selection of meats. Vegetables cooked perfectly. Mashed potatoes and roasties just lovely. Gravy, tasty and hot. Everything was clean and the staff are very friendly. We will be going back soon.

I visited this restaurant at 1500 hrs 22/10/23 and had a beef carvery. The beef was very fatty and tough, when I spoke to the waitress about it she said it couldn't be helped as it was ' rolled beef'! There was no apology or...

Brilliant carvery! Very tasty! Staff are very friendly and helpful! I've been here a few times now and definitely would recommend!

Really enjoyed the buffet breakfast. Service and staff friendly. Nice background music and atmosphere. Very clean and staff on top of cleaning away and getting tables ready. Youngest loved the breakfast waffles. Totally recommend

Amazing food and friendly staff. Very welcoming and made us feel at home. Great experience. Would definitely recommend

What an absolute rubbish experience not the 1st time but the 2nd the place is dirty and after a wait standing with my partner on her crutches just to use the bar area we had our food which a lot of the pigs in blankets...

Great food but what a shame about the atmosphere. It was like eating your Sunday lunch in a playground. The behaviour of many of the children was diabolical. They were running around shouting and screaming without any adults intervening. This was not only a disturbance...

Visited yesterday and was disappointed that the menu was smaller, chippy platter was taken off the menu.. So we ordered alternative food. After we got our food, the waitress asked was everything okay of which me mentioned about the smaller menu. The waitress then said...

Just had the carvery delivered,lovely mash roast taters and veg. The beef was terrible scrag ends and rubbery,pity Ben wasn't here he would have given it 5 stars 😀(can I have the money back)or who cut the meat up Ray Charles

It’s over a year since I last reviewed these premises. Still visiting weekly and happy to report the carvery remains consistently well prepared , well presented and always a enjoyable meal. Staff remain very friendly and always helpful. I’m sure like everywhere there has been...

I'm not a big carvery fan, but the other half is so we picked this place because she can have her carvery and I could have a pizza or a burger. After we saw the carvery I actually decided I fancied one, it was actually...

We hadn't booked, we were just trying our luck on the way through. Although they had a fair few bookings they were happy to let us sit in the bar area to order food, which was quite accommodating! Bar staff were lovely and informative whilst...

Visited lunchtime 22nd June 2023 with my daughter we always eat here we love the carvery today we paid went over to hot counter food looked disgusting gaps hadn't been filled was told carrots were coming out the veg looked horrendous green beans all dark...

For the second time in three Uber Eats orders, my order was wrong. I ordered & paid for two large carveries at a total cost of £38. Only one was delivered. When I rang to complain they said the Uber driver picked up the wrong...

Great place to eat. Great food, good choice and friendly staff. I'm a regular here and will continue to visit.

FANTASTIC MEAL! Highly recommended. 5 🌟🌟🌟🌟🌟 Nice and clean Faaaaast service Cant wait to go again Thank you all!!

Very friendly staff and pleasant surroundings. Good selection of food and drinks, would recommend to anyone who finds themselves in the area.

They managed to fit us in at the door with no booking, which was great as they seemed to be full. A little wait to get served for sure but only because it was so busy. Once we got our carvery it was smooth sailing...

Dani, Allen andthe team are an incredible asset to the team! 🧡 great service and wonderful food! Will be back again soon!! 🧡🧡🧡🧡🧡🧡

Came here with my boyfriend for a carvery and pizza and the food was outstanding. Pizza was cooked to perfection and the vegetation carvery had multiple options to choose from. The atmosphere was amazing, even moved to the bar afterwards for drinks. Sam and Ned...

Just me this time but i still love it here! top job and great breakie. I come every week and show no signs of stopping

Had a lovely carvery really enjoyed it. The staff were very friendly and helpful especially Alan. Thank you. Definitely will visit again soon.

Lovely food, very pleasant staff... Especially Alan! Very friendly and helpful. Thank you for a lovely lunch. Will definitely return!

I cannot recommend the round oak enough fantastic food with the most pleasant of people especially dannielle behind the bar she made my experience so welcoming

We were given a voucher after we complained about an awful carvery meal. We made the return visit and ordered burgers. They arrived after 50 minutes and they were awful. The chips were cold and hard, the burgers were absolutely awful. Really cheap, dripping in...

7 of us went last night. We had 3 pizza's, 2 burger meals and 2 carvery meals. A few hours after my husband had the pizza he was ill with diarrhea. In the night my son was ill with diarrhea and he is still ill...

I had a meal here with 2 friends in Dec 2022 and had a lovely meal. No complaints. However I visited this week with family (only 3 of us) and it was a different story. It wasn't particularly busy when we arrived - at around...

I haven't reviewed this pub/restaurant since June 2018. For the past few months we had been meeting our Daughter and Son in law for the all you can eat breakfast. Sometimes it's ok with a good selection on offer and sometimes not so good like...

Me and my family came in a for a meal. Food was great, service was also really friendly and great. Can't wait to return soon!!

amazing food, amazing service from Daniel always had a smile and was always willing to go the extra mile for me and my family thank you so much will definitely be coming back.

Called in on my way back from merry hill to warm up and have a cheeky drink! Smelt the carvery and had to have one. Wow... what a treat. Succulent pork soft creamy mash and veg cooked to a treat! Absolutely fantastic thankyou 😊

A group of twelve of us arrived without pre booking for a late lunch. We were initially met with a reluctance to seat us, but we insisted we would be happy with sitting in the extension even if it were chilly. The staffs demeanor soon...

Came in for a meal never been before but had been Christmas shopping in merry hill and my kids were hungry seated straight away staff were lovely food was amazing nice and hot will come back again when in the area 😋

Would have been 0 stars if I could have had that. Somewhere definitely to avoid. Attended today for a pre-booked group having the festive menu booked for 1300 Starters eventually came. I had ordered Spicy popcorn chicken bites with pieces of Belgian waffle and maple...

Made an order for a delivery and opted to choose the round oak....wish i never bothered. Overpriced, under delivered rubbish. Opted for the beef and pork option, half a slice of each, the fat on the beef took over any meat that was meant to...

came in at 8 and there was about 3 tables, ordered food at bar which was starters mains and deserts . The starters came with the mains which we didn’t want and told the girl behind the bar that we wanted them separately.The food was...

Keisha was very helpful when i needed help ordering from the table, she understood that me and my family might take some time ordering and she was super patient. Lovely staff.

Me and my partner 2nd visit to this pub served by Maxine the waitress The food, the atmosphere feels homely and the staff make you feel welcomed

Literally the worst carvery we ever had. No turkey due to delivery issues as can happen. but the gammon looked sooo dry we only had the beef as an option and it was mostly tasteless rubbery gristle and not at all melt in the mouth...

You often see reviews like " we come every week, its always been great but this this time it wasnt" but you never see " we come every week and its been great pretty much every time, so here is a review for all the...

It was a very busy day with lots of customers but the staff were very friendly and helpful. Particularly Diane, who was extremely helpful in helping with some of my accessibility needs as a disabled customer. The carvery was fresh and the food very nice....

Had a carvery here nothing special have had a lot better, the chef that served was very abrupt we was there at 12.30 on bank holiday Monday, we were given a tiny table to sit at not good at all, hence to say we won’t...

Staff super friendly so helpful and food always fantastic. Cant wait to visit again soon recommend booking if going a sunday😊

Carvery can be a little hit and miss, its just the nature of it, but this one has been hit every time and no misses. Its crazy busy on a sunday so book up or go in the week

Been here a few times for the carvery which has always been lovely so today we thought we would try the all you can eat buffet breakfast . I was not impressed at all . First of all there was no bacon I had to...

Popped in on our travels today for a bit to eat , we went for a pizza , fries and onion rings to share and yeah the food was good , nothing wow but good, we could not pick a fault with the service and...

Love coming here with family or friends staff always happy and friendly and food hot and suits everyone. Cant complain see you soon :)

I’d highly recommend this over Koyla kitchen old thorns inn a lot nicer and cheaper food was fresh and hot staff more friendlier. Meals good value for money and the staff was very pleased and helpful SEE YOU SOON

I must say the best meal I've had for a while staff friendly food of a good standard not to expensive

I've been a regular here every week for the last 6 months and the food, service and staff are first class. Visited on the hottest day of the year and was met by chatty cheerful Dianne at the Bar, not seen her for some time...

Love visiting here and how amazing the food is! 😍 can't wait to return again soon as staff as so welcoming and accommodating too.

Stopped off on the Queens Jubliee bank holiday for a carvery. Fab value for £21 for two pints of shandy and two carveries. The ladies working in there clearing the tables were so nice and friendly. Lovely meal and friendly staff, can’t go wrong!

We have not been to the stonehouse since before the pandemic, and it wasn't a brilliant visit but many years have passed so we gave it another go. How pleased we were to find a great, hot and fresh carvery with a team of staff...

Ordered food a mixture of burgers carverys, the burgers as of writing still haven’t arrived 50+ mins from ordering, when asked multiple times staff kept saying half hour, 15 mins etc, repeatedly, drinks were ordered and took 20+ mins to arrive. The service is unacceptable....

Turned away because they don't do walk-ins anymore. Loads of meat and veg. Absolute madness with the problems businesses are having getting going again after Covid. Very angry and Disappointed. Have been many many times but won't be going again!!!