Based on 1 opinions finded in 1 websites

Based on 1 opinions finded in 1 websites
Nº 338 in 362 in Neath Port Talbot
Nº 46 of 47 Other cuisines in Neath Port Talbot
Opinions
Just to start with a positive: the coffee was good. Went here yesterday with a friend. I can’t comment on his food but I had avocado on what was meant to be sourdough toast (which was actually just white sliced bread) - little tip, While I maybe nearly 50 You don’t need to mash avocado as though it’s for a 6 month old. Why do you need better service. Well in an age of rising costs, customers are king! So the ‘chef’ put the food on the table and I asked her if we could have two more coffee’s and her reply was we have to go up to the counter to order…”it says on the menu” She proceeded to walk behind the counter and passed the only other staff member, working behind the counter. The cafe is about 400sq ft with about 6/7 tables and I’m sitting 1 table away from the counter. So while my mate ate his bacon sandwich, up I got to walk the 4 steps to the counter to order two coffees to give my order, and advise the chef “it says on the menu sourdough, and that’s white sliced bread” Anyhow they brought the coffee table.
The Independent . 2023-04-16
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Great night in our staff do considering the original entertainment was cancelled and we ended up having a band and a free drink of our choice to compensate.. We enjoyed a two course meal, turkey or beef dinner & dessert, I would of preferred a starter, but wasn't given the choice.. Serving staff were a shambles, no organisation, some quite miserable!! Served hot plates then 15minutes later the meat, 10 minutes later the veg, then the gravy, which ended up being warm food.. Not one table was completely served at once only half served, which spoilt a lovely delicious meal, if i was the chef I'd be annoyed.
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Worst Costa I've ever been to. Many of the staff are abrupt sometimes to the point of being rude. There are one or two nice staff members but the others make it such a poor experience. The place starts shutting down at around 4 when they are supposed to be open until 6. I never feel welcomed there. This morning I was spoken to so rudely about a mistake the staff member has made. They made me completely the wrong drink and I wasn't rude I just pointed it out. She insisted I was wrong and had to pay more money. I did this of course but it was the way it was asked for and there was no apology. I know they made a mistake as they made me a drink I never order and don't even like. I then had to leave my toast going cold and take my baby up to the till in the pram (because I was on my own with her). Then had to stand and queue to pay 20p! The other member of staff was very nice but the tone and looks off the other one made me feel awful. Go to Monty's instead or Greggs if that's too pricey. In fact any of the many other places in Neath who make coffee and are so much nicer.