Rosello restaurant Albrighton in Shropshire

We had a lovely stay with out 2 year old and our dog. The facilities at the hotel were fantastic and the staff welcoming and warm. Slightly let down by some accessibility issues with quite a few steps and no ramp alternatives. This made it difficult to move around with a buggy.

I am a solo disabled traveller and while other aspects of the hotel are as described by many guests the facilities are not as positive for those of us with mobility issues. I was part of a team staying two nights with our booking made centrally. It is not until you actually stay at the Albrighton that you are aware of the issues for mobility challenged guests. I emailed the hotel in advance as I read on the hotel site that access to the reception was up steps. I asked whether there was an alternative ramped access available. I received no reply. I arrived at 3pm on the day and parked in the main car park. There were no signs directing anyone to any disabled parking. The main car park is a 2-3 minute walk to reception up a slope. I sat in the car park and telephoned reception to ask for directions. I made three phone calls before I was answered. The receptionist Tom was excellent and came to my car and supported me by direction me to park in the spa car park. There were only two disabled bays and both were taken. Tom helped by carrying my bags as I rode my mobility scooter into the building. Tom held the doors open for me, but I am not sure how I would have managed entering the hotel without him. Tom very kindly assisted me to a “chair lift” to the reception level. The lift was only just sufficient to take my mobility scooter and there were safety issues with reversing as there was a danger of reversing off the platform into the lower level. The turning circle of my scooter made it very awkward to leave the platform onto the reception floor. At reception Tom was profusely apologetic that a problem with housekeeping had arisen and he worked at resolving the issue. The route to my room, booked by my representatives as an accessible room was on the ground floor of an outside annexe. I entered my room, with Tom’s excellent personal assistance, at 4pm. One hour after arriving at the hotel. To get to my room we had to reverse our previous journey, down the platform to the lower level and leave the hotel through the bar and travel to the opposite side of the hotel to the spa to another annexe. A five minute journey. My room was on one side of the hotel and my car parked as far away as it could possibly be from my room. The room was a wonderfully large room with walk in shower. Perfect. As a solo traveller I am quite used to hotel room doors being totally inadequate as they are not automatically opening or closing but require me to leave my mobility scooter and somehow hold the door open while trying to manoeuvre the scooter through. In other hotels I have been responsible for removing all the paint from the bottom of the door while manoeuvring entry and exit from the room while on my scooter. These hotels have also advertised themselves as having “accessible” rooms. The service here has been impeccable and truly supportive. The hotel is not modern, has a great deal of charm with wonderful staff but it is not suitable for mobility challenged guests on mobility aids.

Love it staff so lovely booked anoughther day and booked to go back in September

Just a one night stay - evening meal and breakfast were delicious - staff attentive at all times.

I came with my sister for a spa day and afternoon tea ,the pool was great and we joined in the aqua fit which was brilliant, then we used all the other steam room sauna ,shower jacuzzi, then we got dryed and changed ready for afternoon tea the sandwiches was not nice cheap ham and cheap spread tuna was horrible corners of the bread were curling up ,pot of tea for two had one teabag the cakes were nice but then the scone was flat just like a biscuit and they gave us jam and cream to go with it not a very pleasant afternoon tea needs improvement

I liked the hotel, the style, the people working at the reception, bar, breakfast. There is only the wi-fi to improve in some rooms, where the signal is poor and it is quite impossible to work.

We treated ourselves to a suite for a weekend in Shropshire and were not disappointed. The views across the grounds were as described. The staff greeted us on arrival and were polite and approachable throughout our stay. Breakfast was great with a variety of options. We had a busy weekend though so didn’t take advantage of the spa facilities that we envisaged when booking. We’d definitely recommend and hope to return.

Creaky old hotel with creaky old rooms. I bet it's cold in the winter as my high ceiling room (2) had a little electric fire as well as the normal wall radiator. Other than that the room was quite nice with a comfortable bed and a decent TV. The floor is the creakiest floor I have ever walked on. The bar and room service close for hot food at 20:45. Reception think it's later so don't get caught out. The phone in my room was on the blink, kept cutting out. Breakfast was good with lots of choice and all prepared and presented well. I only stayed for one night so not much more to say.

Whilst the spa wasn't to our taste I still wanted to leave a positive review for Jack, who is very accommodating. He provided us with an immediate resolution and remained pleasant & professional throughout. Customer service at its best. Thank you Jack!

My wife & I had our Silver Wedding Anniversary celebrations in The Garden Room at this hotel on the 2nd of June on a lovely sunny day. We must firstly thank Claire Sharp for organising the event, also Alex and his team for looking after us so well. The food was very good and we had a lovely time with our family and friends. The Garden room itself was ideal for us

Trip was a little Spa break for partners birthday somewhere we could take our dogs as well. Booking seemed easy and booked a suite on a dogs package. Then I read other reviews which basically said dogs not allowed in the suite I had booked us, even though booked via hotels own site and was offered a package with dogs in said suite. Hotel made no effort to contact or correct this even though I asked questions on booking notes. In end phoned for clarification and after a bit of the usual phone tennis had to downgrade to junior suite in order to take dogs. Arrival was a mixed bag. Still a little concerned about room as although had sorted with hotel reception app still showed original booking. Did the pre check-in night before. Chose early arrival. arrived around 2:30 room wasn't ready. Which was fine as it 3pm standard check-in. Walked dogs a bit around lovely ground, returned just after 3 to be told still not ready. Eventually checked in around 3:30. Initially they tried to charge me original full suite room rate which pointed out was wrong and they sorted, (but made me wonder if others who weren't switched on would just have paid and then can put in downgraded room.) Room itself was on top floor and everything was good bar the heat. Room was absolutely roasting. Weather wise it had been a nice day but nothing exceptional especially with some of the UK heaters of recent years. As it was even with all the windows open to there very small limits it was uncomfortable. Not hot enough to be worried for dogs safety but probably mid to high 20s. Dinner taste and presentation wise was spot on but again not sure on the way it was packaged. Got a £25 per head allowance. Which sounds ok but will only get you a subset of the mains on the menu and some potatoes. Realistically a conservative 3 course dinner is going to be nearer £90. Overall food itself was really good so probably worth it but if booking on a budget maybe a bit of a system shock if not made as allowances as isn't clear until you arrive. SPA area itself was good although aroma room was out of order and from other reviews sounds like it been in that state for quite a while. With all that said would stay again, as most of the issues were around setting of expectations and communications. Now know what to expect and what sort of rooms can book would book again. Will be a bit weary about hot weather and room temp.

Beautiful, peaceful, the smell of cow dung is refreshing.

We loved our much needed weekend away. Beautiful building. Amazing grounds. Our room was a junior suite. The room was spacious and very well maintained. The bathroom was lovely. Even had shampoo and conditioner in case you had forgotten your own. The bed was very large. And very comfortable. I'd advise if you are having an evening meal there book ahead as the reasurant was full both evenings. Breakfast was lovely. Buffet style. Lovely hot options and lots of fruit juices and fruit available. The coffee from the machine was not great. I couldn't drink it. The grounds are beautiful. We had a lovely view. A wedding was happening on our first night. We didn't hear anything. No noise what so ever. Went to the bar for a drink. Bar was busy. Four staff members behind the bar. But only one seemed to be working, and he was rushed off his feet and was struggling to keep up. People around us weren't happy with the wait. As people had been waiting a long time to be served. Very clean room. Did find a used tissue under the bed. Unfortunately, on our second night, we went to open the window to find an awful smell coming through the window. We looked out the window to see a sanitary product on the roof. The staff were amazing when my husband went down to reception to tell them. They came to our room to have a look. Seems someone in the hotel had been flushing sanitary products down the toilet and created some kind of blockage. The two members of staff were mortified, to say the least. But that's no reflection on the hotel or cleanliness of the hotel. Its oblivious guests flushing products they shouldn't have been. It was an amazing stay. We will go back again.

Room was clean and well maintained, not too far out of Shrewsbury and a lovely venue. I was a bit concerned that the wedding would be loud but rooms are well insulated. all in all a good stay

Positives were: - Friendly staff - Food quality for evening meal was very good, breakfast buffet ok - main building, gardens and restaurant was pleasant - spa facilities were good Negatives: - silver fish bugs in our bathroom which would come out at night - room was right next to the road and the view out was to another bedroom 3m away - smell of outside was very rotten throughout the stay - limited parking - no electric car charging point

This is the second time I have stayed at this hotel and you could not complain about the staff the hotel and the beautiful grounds. Unfortunately this morning at breakfast a couple caused quite a lot of distress to the head of service Marta. They were determined to complain about everything and were very vocal. Maybe these type of people should not frequent these hotels and make other customers feel very uncomfortable. Hats off to Marta who was very professional with this rude couple even though they made her feel very undervalued. We will definitely be staying here again. Thank you for your hospitality.

A fantastic hotel and Spa. Lovely setting, very quiet and peaceful. Excellent food and service. Comfortable rooms and comprehensive Spa.

Myself and my mum Recently visited the spa. However, we left wishing we hadn’t bothered. 2/5 thermal rooms were available, the jacuzzi had so much chlorine in it made us cough and burnt our eyes. Lunch was average- we were put in a corner and served salad using the ends of lettuce. The only enjoyable part of the day where the treatments we received and sitting in the sun. If it wasn’t such a nice day we would’ve left immediately following the treatments. I then emailed the spa following our visit (2 weeks ago now) and haven’t received any response which is very disappointing as I would like to discuss the visit. I wouldn’t recommend the spa to anyone as it isn’t worth going. However, if you’re looking for a relaxing massage this is a service they provide which is good.

Visited recently. Weather wasn't great but made the most of it. The Hotel was in a lovely location with beautiful surroundings. Our room was set away from the main part so was a little uncomfortable (when it rained heavy) when getting to both restaurant & Bar to eat & drink. Overall our room was clean, spacious & well equipped. It even had a fridge. You can get to Shrewsbury Town & other locations easily from this hotel. Loved it, would recommend. Probably go back at some point.

Stayed in the stable block, very spacious rooms, Wi-Fi hit and miss

I went for the facilities fancied a spa weekend unfortunately ice room wasn't working steam room was cold really disappointed and the meals were well below par. Frozen steak was to tough etc we eat in the Premier Inn 5 minutes up the road great steak

We had a fantastic stay as a group of girls, the room was large providing plenty of space to be together and still get a restful night. The shower was huge and stocked with gorgeous products. The room temperature was perfect, I often find I’m either too hot or too cold. The staff were friendly, well trained and had a sense of humour. Staff went above and beyond to help facilitate any needs. The grounds are beautiful and a perfect escapism while being close to the centre of Shrewsbury. The food was delicious and so well presented and a different offering to most restaurants. I would recommend this for couples, business or for friends looking to get away together.

Came for our Honeymoon that was bought as a wedding present. Had a horrendous experience. The person who bought us the stay was not advised at any points that treatments in the spa were limited and needed pre booking, as soon as we got there we went to book our treatments to be told they were all gone for the 2 days we were there. We took this on the chin and went to use the rest of the facilities. The "jaccuzi" was absolutely TINY and only fitted 2-3 adults in at ant time, the pool heater must have been broken because it was FREEZING, colder than the ice room. We were unable to use both of these things. We headed through to the saunas and steam rooms, to find 3 beds to sit on for a spa that's meant to be use for a large hotel- not great. On top of all this, one sauna was broken! With how busy it was, such little space and half the facilities broken, we hardly used to spa which is what we came for. We ate in the bar on the evening and let's say the experience of my new husband and I fighting for the toilet wasn't fun, either! To top it all off, the automatic lights in our corridor didnt turn off ALL night so we were very distrubed by the lifhts shining through our door all night! We spoke to TOM, apparently the reception manager, who took my details with the promise of sending a complimentary stay in an upgraded room as an apology and a chance to redo our honeymoon. After several attempts to contact since, we have STILL received no communication and no comp visit. We have given you ample time to try to rectify these issues and Albrighton just aren't interested, as soon as they have the money that's that, they don't care at all about the guests and it really shows. Please don't make the same mistake as us, our experience was completely ruined and so was our honeymoon. After a little research when I got home, I now realise why this place is on so many Wowcher deals. Disappointing, upsetting, disgusting place who don't care about the service they provide AT ALL. I reccommend Fairlawns for a luxury spa stay, much better than here.

I don't like giving poor reviews but I felt I needed to here. This review in no way reflects on the staff who were nothing short of exemplary, they did their very best to attend to us and our requests, special note to Morgan and the guy doing the repairs (sorry I didn't get his name) however the owners/management should really take note. All 3 rooms had problems, all had hot water issues, one of which had scalding hot water coming out both hot and cold taps which rendered the shower not only unusable but dangerous, the others were the opposite, getting them just to run warm was a challenge. The room I stayed in had toilet flushed hanging off the wall, towels that smelt like they had been washed in lard , the room was baking hot when we got there, we struggled opening the French doors as they had swollen in the wet weather, we did get them opened but it's no fun trying to close them when you're suited and booted having to crawl around on the floor trying to get them to close, the carpet was in drastic need of a clean as well as refitting as it was pulled up and loose in the bathroom doorways, add to that the ceiling light hanging on by a thread and yesterday's vomit on the skirting board... And that's just the one room. You'd expect more for £130 a night, I'd have asked to be moved but the room wasn't ready until 3pm and the wedding started at 3.30 so time was limited. The breakfast whilst well cooked and with a good selection was disappointing, a buffet is fine by me but if the kitchen staff can't handle that many people then perhaps it needs rethinking. We booked 3 rooms over a year ago for our adult family, unfortunately the 3 rooms couldn't have been further apart, we did ask at the time of booking that the rooms be closer together as one of our group is Autistic and we all need to support her, not so easy when you're split apart. The saving grace and the reason I didn't give 1 star was simply down to the staff, they couldn't do enough for us, exceptionally welcoming, polite and always had a smile on their faces. There's a premier inn up the road, just because you hold weddings there doesn't give you the right to take advantage of your clientele or your staff

To start off, it's in some beautiful grounds, and the main building looks lovely. The rooms are very large and the bathroom with a bath and shower is great. However, staying in stable accommodation is not. You have to walk past the delivery entrance that has a lorry every morning waking you up. The WiFi is abysmal, and the room is still cold even when on full heat. The main thing that let's the place down though is the staff. They are clearly minimum wage for minimum effort, and some are even quite rude and don't know how to talk to customers.

We bought our family for a short break. Spent time in the spa, and partook in afternoon tea. The whole day was amazing from start to finish. The staff couldn't have been more accommodating.

Great hotel with a lake and walking area. Breakfast was really good

The facilities are great. Good condition and well maintained. Staff don’t seem very friendly. Coffee is terrible.

Conference room was a good size. Great service

Partner booked a one night stay, hotel grounds are beautiful and the location is good. The rooms were nice however the bathroom could do with a touch up visible mould around the bath and shower head was falling off. I highly recommend the spa treatements especially the back massage given by Natalia, she was very friendly and made me feel comfortable and I can honestly say it was one of the best massages I've ever experienced.

Food - good. Room - spacious and warm, floor very uneven - my case rolled - actually fell down the step because I didn’t see it and wasn’t warned there was a step in the room En suite - clean, lovely toiletries, door didn’t close and latch to lock it not working Facilities in the room - no indication that tea and coffee were in a cupboard. Only one hot chocolate sachet Pool area - pool smaller than it seemed in the pictures, pool water not clear, no instructions on how to use the very hot hot jet tub. Nobody on reception for the pool so we didn’t know we needed a pound for the locker. General - hotel is a lovely old building with original features, but the stairs felt quite uneven and I felt unsafe on some. No lift and in the furthest possible room (I think) Outside - very pretty, even though it is February so not much growing. Many wobbly paving slabs, especially concerning on the paved steps. Unfortunately will not be returning and will have to seriously consider whether to book any Mercure hotel based on the website description again

Excellent facilities and service

Positives: - Hotel with nice surroundings, - Garden is lovely, - Service was top class and everyone was very polite and professional - In the rooms you have everything you would need while being away from your home, - Affordable both in terms of room renting and price of food in restaurant. Areas for improvement: - rooms have not been modernized for some time and you can see heavy usage especially in bathroom, - menu in Oak restaurant needs to have more choice, - management of bookings - booking confirmed in email, but on arrival nothing in the system and the reception team did not expect anyone - location - a lot heritage sites around in the area of hotel plus it's close to Wales border and hills.

We celebrated my husband birthday with a weekend stay. We both had a great time. We eat in the main restaurant the first night and on the second night we were in thr bar. The spa facilties were and absolute treated. Thanks for a wonderful stay.

Very nice place to stay for a break of 4 days generally very good only little bit disappointed with dinner steak not has been cooked I was asking for two nights in a row and dinner was coming before we finished the starter generally good place to be well done maybe little bit of renovation will improve the place

I stayed 2 nights to enjoy a rest and use the pool/spa facilities. It was a great stay. However, I was disappointed that the pool was not open according to the times on the letter I was given on arrival. It was one of the main reasons I chose the hotel so finding it closed (after deliberately turning up according to the hours I'd been given) was a shame. I was also surprised that in a "superior" room, only soap and shampoo were provided - no hair conditioner which is considered a basic. I was very grateful though that reception were able to give me some toothpaste as I'd forgotten mine.

Had such a great meal in the restaurant and was served by Kelvin who did an amazing job serving my every need. Thank you very much for your service Kelvin and will definitely be seeing you next year!