Rosa's Westfield Stratford in Newham

The service was amazing! Sakila was really nice!

Great experience here! Sakila was very kind and welcoming! Must visit !

I am writing to formally lodge a complaint regarding the unprofessional conduct I encountered during my visit to your store on 19th March 2025, at approximately 06:00 PM. I was attended to by a female staff member at the billing counter whose behaviour was both discourteous and unhelpful. Throughout the interaction, I observed a lack of professionalism, with the staff member displaying a dismissive attitude and using an unnecessarily harsh tone. Her conduct not only made the transaction unpleasant but also fell short of the standard of customer service I expect from your establishment. As a valued customer, I trust that all interactions will be handled with the utmost respect and professionalism. Regrettably, this experience was neither respectful nor satisfactory, and I find it necessary to bring it to your attention. I kindly request that this matter be addressed promptly to ensure a more positive experience for future customers. I look forward to your response and appreciate your attention to this issue.

I recently visited Chopstix on 19th March at 18:00 and was really disappointed with the customer service. The person handling the till was quite rude and lacked basic politeness when interacting with customers. A simple smile or a friendly tone can go a long way, but instead, I felt rushed and unwelcome. If you’re working in customer service, treating customers with respect should be a priority. I hope management addresses this issue because good food alone isn’t enough—service matters too!

i meet lot of chopstick staff before but this time meet worst staff i ever seen . her name rebeca who work startford . i think chopstick loosing their customer because of her .

Had a disappointing experience with the service. Ordered three boxes of food, but when I politely requested extra spoons for my two fasting friends, the staff member (Rebekha) refused, saying, ‘No, I can’t.’ Despite explaining the situation, she was unwilling to help. This kind of behavior is unacceptable. However, the food was good. That’s how you guys will lose customers. Never gonna back this restaurant again.

Great service from Anisul, friendly and quick to help.

Good food and nice customer service

This quality was good for 8 pounds! However, it is disappointing that there are no vegetables because you can only choose meat and rice (or noodles). If you buy regular size, you can choose from 2 flavors of chicken. I ate sweet sour chicken and Korean BBQ, and the Korean BBQ was delicious! The chicken was sturdy and the quantity was good. Personally, there is a place called Not Bed or a Korean ‘snack’ restaurant next door, so it might be a good idea to check it out! The price range is similar!

this place is very nice to shop at and to eat

Chopsticks is an absolute gem! The food is always fresh, flavorful, and perfectly cooked. The variety on the menu ensures there’s something for everyone, whether you’re craving noodles, rice dishes, or delicious appetizers. The service is friendly and efficient, making every visit a great experience. Highly recommend for anyone who loves authentic and tasty Asian cuisine!

the best spring rolls … i love it

Anisul was amazing was an amazing server thankyou

Staff was very friendly specifically Anisul!

Sakila she is amazing really helpful ank kind

the staff is always so rude and impatient specially the white girl with glasses

Today, I visited this establishment and, unfortunately, had an unpleasant experience at first—Munni, one of the staff members, was rude. This left a negative first impression, but thankfully, another employee stepped in, resolved the situation, and made my visit truly enjoyable. They were attentive, polite, and professional—qualities that are not always easy to find. It’s always a pleasure when employees value their guests and treat them with respect. Huge thanks for the excellent service! People like this create a truly special atmosphere in a place.

Amazing people. Dani was great.

I recently visited Chopstix with a group of friends, and everything was great! A big shoutout to Dani — he was an amazing server, super attentive and friendly. The atmosphere was fantastic, and the food was top-notch. We’ll definitely be back!

I visited this cafe for the first time, and it pleasantly surprised me! I want to express my special thanks to Dani - he not only quickly accepted the order, but also recommended a wonderful dessert that became my new favorite. Very attentive and friendly, creates a warm atmosphere. I will definitely come back again!

I don't often write reviews, but this time I couldn't help myself. Dani made our evening at this cafe special! He knows the menu perfectly, makes great recommendations and is always smiling. It is nice to see such a high level of service. Bravo!

This cafe became my favorite thanks to Dani! His attentiveness, friendliness and sincere desire to make visitors happy are priceless. The dishes are delicious, the service is fast, and the atmosphere is incredibly cozy. I recommend it to everyone!

I really liked the service from Dani, he was very polite! The atmosphere is pleasant. It's nice when the service is at this level.

We went to Chopstix with my family, and Dani took great care of us! He was very attentive and friendly. The service was top-notch, and the food was delicious. We all really enjoyed it!

Dani is great - always friendly, professional, and attentive. Chopstix is a wonderful place with delicious food, a cozy atmosphere, and great service. Highly recommend!

Service was top notch! Dani was friendly and attentive, making sure we were satisfied. We will definitely come again!

Great place and great service! Especially Dani was very attentive, friendly. Served quickly and with a smile. It's nice when you are taken care of so well. We will definitely come back!

Very nice consultation from Dani

Chopstix is a great place! Delicious food, a pleasant atmosphere, and friendly staff. Special thanks to Dani for the attentive service and professionalism. I’ll definitely be back!

Dani is a good worker, and great service

Dani is a true professional! The work was done quickly, with high quality, and great attention to detail. It’s a pleasure to work with such a responsible and talented person. Highly recommend!

Dani made our visit amazing! He was attentive, polite, and knew the menu well. The coffee was great, and the service was even better. Highly recommend!

Service at a height! Dani is a real professional who takes care of every guest. He knows how to recommend the best dishes, taking into account the preferences of the client. Everything was fast, tasty and with a smile. Thanks for the great service!

Impressed with the level of service! Dani is someone who truly loves his job. He is so polite and caring that you feel like a special guest. The coffee was perfect, and the mood after the visit was even better. Thank you!

Very nice place to eat, really friendly workers especially Dani.

Very good service.dani served me , very friendly staff and good services

Great service provided by the staff and the food was yummy....🤤

I was refused to be served for no apparent reason by a rude arrogant staff memeber name Rebecca she needs more training in how to talk to customers and needs to learn some maners other members of public also saw how she was acting all over a question I asked which was do you have the sweet sour chicken available her reply just mind boggled me "can you not use your eyes and see it's not there" she better be trained better I will complaining to Head Office complaints about this women

The lady at tills yesterday was extremely rude. She clearly doesn’t know how to talk to the customers. I had my student ID in my hand but she kept of yelling the total amount I said can I get discount and she yelled “ I said £7:40” and asked her again politely if the discount thing works here to not and she yelled again the worst customer service ever!

The worker Rebbeca was absolutely disgustingly rude and was not paying attention to what I was asking for (salt and pepper chicken) and put the wrong type of chicken on the food. Then proceeded to be disgustingly rude to me when I informed her nicely that the BBQ chicken ( which was only two piece of chicken in this flavour) she put on to food was incorrect. Then she refused to serve me and my partner and we was left without nothing, I then went back over to apologise for the miscommunication and she still carried on being rude and said she will only serve me ONE box when i originally was trying to order for 2 boxes so then my partner could not have no food ? I was disgusted by this service as me and my partner always go here and get food as it is amazing. What kind of service is this ? This experience was absolutely disgusting.

Good team but special thanks to Anisul he was so very kind

Absolutely horrible customer service. The staff were very rude and unfriendly. The orders take forever to be served and the staff are pretty much uninterested in the job. I waited for 10 min and no one bothered to greet. Never recommend this place!

I was in Westfield chopstix, on Sunday at 1420pm 9/2/25. The guy wear a cap and eyeglass was the worst one. He doesn't know how to serve food. He intentionally served me previously cooked egg fried rice. I will not come back again . I believe, owner may be doesn't care about this.

Thank you anisul for the great service. It was a great experience purchasing from Chopstix Stratford

Rude staff and it's very disgusting especially a lady in the till.

The food is halal. The vegetable rolls tasted better but not the best rolls. Their boxes are reasonable charged. However, the egg fried rice was dry, bland and tasteless. The chicken dishes (black pepper, kung pao chicken was dry, not tasty and cold) and overall not upto mark. The service was quick to be served. You can sit near the restaurant and eat or can take away. Once again parking is in mall's own parking.

Lovely fast service and bubbly staff

Anisul was very nice staff for customer service.we like his service. Very good anisul. And thank you for give us best service

The asian lady in the counter was very helpful

I ordered today this takeaway,Staff member at till was extremely rude and showing attitude.No respect and don't know how to speak customer in polite manner .Very arrogant staff member at till.never order again .

Really amazing food ever thank you

It was so good experience with partner Munni

Absolutely amazing! Sakila is a star! Amazing food!

The food was amazing. I had so much fun round here. I would definitely come again.🙏🏾🙏🏾

Good service and food is amazing

Staff is very rude and have no sense to talk to customers. Employee name - Rebecca being amazingly rude to me and my partner. And instead of saying any please or any requesting behaviour she were just bad in behaviour. I have been to chopstix of other places but the stratford westfield staff is just worst as they have no manners and no knowledge of customer service.

The service was very fast and the food tasted good !

Very good selection of food! Very good

Very nice selection of mini pots

Best customer service from anisul!

Foods decent and staff are very friendly

Our server Al Mansur was lovely, very helpful despite my indecision. Will definitely be back!

Really nice people and great service

Amazing food, thank you Al for the service!! :)

Went there for my daughter birthday and they gave us extra spring rolls for free!

Very dry food very poor workers and lazy

The staff were really nice especially Shakila. And the food was amazing

The food was excellent, however the guy who was serving over the counter his behavior to white folks is different and to others it's different. The way he approached is really bad.

Waste of time and money, ordered regular box with rice caramel chicken and beef, got box with rice sweet sour chicken and vegan curry. Asked for chopsticks got given a fork. Is it the language proficiency in staff or delibarate mess?!

Was a treat after shopping and bonus went to order the birthday box got misunderstood staff were rude very disrespectful and unhelpful - have had wonderful service and great food in the Lewisham branch and Hammersmith at Westfield food when I eventually got it was tepid and half the chicken was pink won't be revisiting Westfield one very disappointed

Food is quite spicy and flavourful 🤩

Anisul is the good person and helping to customers in good manner

Great service and friendly staff.

Great food and excellent service

Tasty one Thanks to Anisul for nice service

Brother who served he is just amazing.

amazing food with very good service thanks Anisul

Anisul was very friendly. 5 star service and good customer service.

Was quick n easy to order, anisul take the order and he was so nice n kind.

Very good service mr. Anisul stratford

Got my free birthday box here and couldn’t be happier, staff were lovely:)

Went to get my birthday treat ! Staff were lovely and food is great!

They give you a free box on your birthday- it was good.

The food quality isn’t great. It tasted artificial and was cold. Service was weird, they give you something you didn’t order and still charge you for it.

The food was really bad, the toppings weren’t crispy and egg fried rice had no seasoning at all.i went in for a quick meal but disappointed

Great food and nicely served by anisul and nihal

Excellent food and service served by Anisul

Nice food and amazing people.five stars🙌🏻

I always prefer Chopstix while working because of their ready to serve policy as it saves my time and food is tasty. Service wise it has very helpful staff members. Specially I want to mention Anisul & Shakila . They are very good at their job. Keep it up…..

Anisul is a great guy who served us food with a smile. Made our day thank you Anisul.

Start a wonderful morning with choptix food and ANISUL was there he is very nice to us . Thanks Anisul

Anisul was an amazing staff and the food is yummy😍

Indeed a good place to pitch in , the food is great.

Good service and by mansur hasna munni

The employee munni was so nice and respectful

It was my first time having from chopstix, Anisul, and Epa both helped me from choosing my dishes. Keep it up, and thank you.

Neha has provided excellent customer service with helping me decide from the all the different options, she has explained everything perfectly and ensured that my food stayed hot and tasty!

Shammi provided the best customer service!

Shahad gave us a great customer service. Thanks

Shahad was great customer service assistant.