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3.8

Based on 1.642 opinions finded in 2 websites

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Nº 642 in 1046 in Hammersmith and Fulham

CUSTOMERS TALK ABOUT DISHES WITH..salmonpastabeautifulchickengarlicpizzaladycheesecookedpaymozzarella

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Friendly Servers. Delicious food! Thank you Fady! You are helpful and friendly!

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The Matzaris . 2025-05-27

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Raquel was amazing. We had a lovely time.

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Sophie Goodhart . 2025-05-26

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Was here not long ago for a family birthday celebration and we had continuous great service from Dave really helpful and really friendly! Food was great!

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Morgan Owens . 2025-05-25

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Great service from Fady, made sure we had everything we needed! Food was great!!

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Mia Higgins . 2025-05-24

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Top, pleasant time spent with good food, very friendly waitress, I recommend

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Salman BOUHADDOU . 2025-05-18

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Fady was fast, absolutely brilliant service.

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Tmy 21 . 2025-05-17

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Lovely food! Fady was amazing! So friendly and helpful 😊

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Liv Godsiff . 2025-05-17

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Fantastic experience. The service here is unbelievably quick, and the food is delicious. Fady, our server, was incredibly attentive and friendly. Definitely recommend.

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Roger Walter . 2025-05-17

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it was all great, Fady was the best!

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Dimitra Kafadari . 2025-05-17

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We visit the place 3rd year in a row. Very nice dishes and exceptional service. Fady was really polite and helpful.

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Androklis Giatsoglou . 2025-05-17

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The manager Eva was amazing!! So friendly and the place is so nice and cute. Thank you Eva!!

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Emma HL . 2025-05-16

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Eva’s service was amazing and the food was very nice

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dave comber . 2025-05-16

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A fab restaurant, really impressed by the service here!! Eva in particular is a generous and welcoming hostess who couldn’t be more accommodating. Will be back!

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Courtney Wright . 2025-05-13

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Very quick friendly service. Excellent food.

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Julie . 2025-05-06

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I love this place.. really enjoyed the food

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shilpa sunil . 2025-04-27

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Thanks Raquel for the excellent service

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Amerson Ferrer . 2025-04-26

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Raquel was an fantastic server. Looked after me and my friends. 10/10 would go there again.

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bob tob (bad gaming) . 2025-04-26

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horrible service, lack of experience.

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Sara Corrêa . 2025-04-23

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Had the best time and best meal. Hamza was a fabulous waiter and host. Truly made my friends birthday a special occasion.

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Stacey Haber . 2025-04-20

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We had such a wonderful experience thanks to Ali and Hamza — they were incredibly friendly, welcoming, and truly made our night! Their attentiveness and genuine hospitality added a special touch to the evening. The food was also absolutely delicious — every dish was full of flavor and beautifully presented. We’ll definitely be coming back, not just for the amazing food, but also for the lovely atmosphere and the kind service. Thank you, Ali and Hamza!

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Beste Erdoğan . 2025-04-19

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Lovely meal and an absolutely great service from Fady at the Westfield branch. I had my 9 year old neice and 1 year old son with me and had a lot of requests but Fady was very helpful, friendly and professional. Thank you!

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Karen Johal . 2025-04-19

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Such a great experience! Special thanks to Hamza and Ali. Great customer service

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zeynep erdoğan . 2025-04-19

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Los servicios eran buenos, el lugar estaba limpio y los especiales de la hora del almuerzo por £ 12 eran porciones generosas. También tuvimos un arranque clásico compartido. La comida era sabrosa pero no tan picante como prefiero. Supongo que podría haber condimentado más con salsa de pescado y aceite de chile que estaba en la mesa, pero no quería perder los sabores existentes.

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Retired_Cormac . 2025-04-17

MORE AT TripAdvisor

The service in this Zizzi was a disaster from start to finish! When we first got seated, our table was dirty with pasta and food all over the food. We asked to move tables and got moved. The second table we were moved to, there was a draft so asked to be moved again to a specific table we saw. The woman told us certain customers request specific tables which I’ve never heard of before but she said she’d let us know if we could sit at the table. Eventually she came back and said we could sit at the table. It took ages for any of the staff members to come over to take our order once we were at the table. We put our hand up multiple times to get staff’s attention. Finally one woman came over to take our order. Drinks came pretty quickly which we were happy about. Not long after, only 2 of the 4 meals we ordered had come out. It then took over 45 mins for the other 2 orders to come over to our table and we had to ask staff about it. When the food finally came over, the excuse we were given was the fresh pasta machine was broken which is why it took so long. For an Italian restaurant, I’ve never ever heard of an excuse like that before. I have a feeling only 2 of the orders were taken properly or the waiter forgot the other 2 dishes. If there was a problem with the fresh pasta machine, staff should have come over to us before to let us know that it wasn’t working and our food might be a bit longer than usual instead of playing a waiting game with customers. I used to work in hospitality and I understand it can be very busy but staff weren’t that busy to forget people’s orders or to come over to tell us that there was a delay in the food coming over. To compensate, the waiter did offer free mocktails, coffee/tea, took the service off our bill and took 20% off the bill which was appreciated. Overall this service was poor and staff should consider all guests in the restaurant not just some. This could be improved upon. The food was lovely once it came and was the only reason why I gave the number of stars I did. I will not be returning to this branch off Zizzi’s.

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Kelsey Jade . 2025-04-15

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The service was very nice and the food was prepared and delivered quickly.

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Danii . 2025-04-15

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Waited over 15 minutes to be served and for anyone to take the order.

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J . 2025-04-13

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We had such a wonderful family meal here at Zizzi White City. The staff were all very friendly and attentive. Fady helped us make some great choices by recommending some of the new additions on the menu. He and his team checked in on us to make sure everyone was enjoying their meal and regularly cleared the table. My daughters loved how multiple staff members brought our food to the table at the same time. They said it made them feel extra special being served in this way. We definitely felt this highlighted Zizzi's team spirit and excellent service. The food was delicious and everyone, including my very fussy 6 year old, loved their meal! Thank you :)

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FK W . 2025-04-13

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Love Rajeeka she was extremely welcoming and professional..definitely would come again.

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Safeeya Rahman . 2025-04-13

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Fady provided us with great service and have made our experience very pleasant.

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小野可為 . 2025-04-10

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Really lovely food and atmosphere. Massive thank you to Fady who gave amazing service especially for a group of 13 people!!

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Elissa D. . 2025-04-10

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Lovely service from Fady, thankyou

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leah Wilkinson . 2025-04-10

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Great service! Handled our table of 13 very well. Huge thanks to Faoy.

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Hania Ahmed . 2025-04-10

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Very nice...Fady was a nice young man...

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leah antony . 2025-04-10

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had a great time with my friend’s food was amazing customer service amazing staff have such great manners especially Kai definitely coming back

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Bookie YT . 2025-04-10

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Food was really nice and came really quickly, staff were also super friendly (this time served by Fady). Would definetly come again!! :)

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AFellow Otaku-san . 2025-04-10

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We were served my Fady who was absolutely incredible but everyone made our evening lovely, the food was amazing

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lucia wilson . 2025-04-08

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Thanks Fady. We had a great time.

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Brendon Sissing . 2025-04-08

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Birthday meal- could have been a lot better

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Laurence Alleyne . 2025-04-05

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Fady was so helpful & professional! Thank you!

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Michelle Endriu . 2025-04-05

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Food was delicious. Janiem was very attentive and the food came really quickly.

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Helen Taylor . 2025-03-30

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Very welcoming staff, specifically Sid, his service was outstanding and was really helpful at advising what we should order based off our preferences, food arrived fast and tasted good.

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onkuz911 . 2025-03-30

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Really nice friendly atmosphere, food was great and still hot when delivered thanks to Hamza !

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Susan Houghton . 2025-03-29

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Great food and amazing service!

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Giles Bateman . 2025-03-29

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Food was fast and delicious. Sam is lovely :)

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Emj Dyall . 2025-03-29

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The waiter risked his life to help us with a rogue lightbulb

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Chris Davies . 2025-03-29

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Absolutely unacceptable service. I placed a £95 order with Zizzi and waited two full hours, only for it to be cancelled at the very last minute with no explanation. I tried calling the restaurant over 13 times, and each time they either hung up on me or didn’t bother to answer — clearly too busy to provide even basic customer service. No one called to update me, no apology, nothing. I was left hungry and frustrated after wasting my evening and money. For a well-known chain, this level of disorganisation and disrespect is shocking. I expect a full refund and compensation, but more importantly, they need to seriously fix how they treat their customers.

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Ryan. B . 2025-03-27

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We were made to feel welcome, great service and location. One pasta meal could have been hotter but starters and the other main meals were fine.

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Mark Arnold . 2025-03-21

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Really great experience. Hamza was really attentive and friendly. The food was good but the pasta could have been hotter. Like the decor, feels fancy (but so does the price eek)

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Tierney Searle . 2025-03-20

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We had 5 starters and a main to share. -Calamari, just crispy and juicy. Very nice. -Both spiedini!!! Lovely presentation. -Pollo fritti, alright -Fonduta fromaggi And we shared a lovely truffle pasta topped with burrata!! delicious. Emily our server was friendly and polite which made our experience even more enjoyable!! We definitely be back !!!!

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Raquel Navas . 2025-03-17

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Excelente servicio. Particularmente de Nam, que siempre es tan acogedor. Amigable con los niños. Un buen restaurante para familias. Ambiente agradable.

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Alex B . 2025-03-15

MORE AT TripAdvisor

The service was great, very friendly & helpful, we will go back again. Thanks

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Blanche Johnson . 2025-03-14

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Great service and delicious meal. Definitely recommend

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Anita . 2025-03-13

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Sam was amazing, absolutely great service and attention to detail, highly recommend him and zizis, thanks Sam :)

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Sonia Ward . 2025-03-10

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My recent visit at zizzi was amazing, my server Rajeeka went above and beyond for my family .... Exceptional service and incredibly food plus drinks. Piccante pizza was tasty .

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NIRUMALKANNAN SK . 2025-03-10

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They brought the order in 5 minutes while it was chicken and needs cooking time and after I had it am still sick having food poisoning .

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light tsegay . 2025-03-09

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The whole place was presented nice, Hamza was super friendly and attentive. Thank you Zizzi for delicious food 🍲

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Cuba Libre . 2025-03-08

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Lovely service. Waited staff excellent. Very patient and professional

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Joan Hall . 2025-03-06

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Food was excellent and 10/10 customer service. Thank you

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Kahlil Eccles . 2025-03-02

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Sam was very helpful with our needs and provided excellent service! Food was good and all the staff were friendly.

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jayanne casas . 2025-03-02

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Food is always good in Zizzi and it can get 4. But the Service is awful. I visited there several times, but I never saw anybody come to me and ask for my order. They only come one time to you exactly after you get a table and after that, you have to order by yourself, as they never come back to you. They never accept my Zillionares codes in there, while other branches always accept them. If they do not want to use customers' code why are they advertising this? because we want to use our codes, we go there, so if we cannot use them we never back there. Staff is not good at all.

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Aileen AMK . 2025-02-27

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Great service from Hamza at white city !!!

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Simeran Dhillon . 2025-02-25

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Amazing service from Hamza, made dining here such an enjoyable experience. So quick and helpful and great recommendation on dessert

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Gemma Honey . 2025-02-24

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Always have a great experience here. Great food and lovely staff providing a good service

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Maanas Poolo . 2025-02-23

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Our orders arrived quickly. Everyone enjoyed the food- tasty and good portion sizes. Our server is friendly. We had a lovely time! Will definitely be back.

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Eleonore Varila . 2025-02-23

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Me and my partner received exceptional service from Zizzi. Shoutout to Lizzie, who I believe is the manager of the branch - what an amazing and genuinely kind person. She was so accommodating of my partner’s allergies and dietary restrictions. Plus, the food was delicious! Definitely visiting again!

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Danial Qureshi . 2025-02-22

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İt is a nice italian, you can try pasta, ı highly recommend.

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Serdar Demiroglu . 2025-02-21

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Amazing experience, great environment, excellent food and the best service specifically Saurabh

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RobbieGoodyear Lyons-Goodyear . 2025-02-21

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Raquel gave excellent and really attentive service to us, the food was prompt and piping hot, we were kindly reseated in the family friendly area. Raquel made a lovely effort to make sure we had everything in order. She’s an asset to the time, and smiled throughout. She remembered all the little things, came prepared with extra cheese for the pasta. Thanks for a pleasant experience as we came at a busy lunchtime rush during half term.

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U K . 2025-02-20

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Busy lunchtime but provided a more out-of-the-way table, as requested. Once order was taken, food arrived remarkably quickly. Waitresses and charming host Lizzie were excellent and considerate. Food (calzone & beef pasta) were excellent, as were drinks (mocktails) & spicy pasta twirl crisps. Loved speed of service after exhausting shopping morning. Great alternative to hibbub of food stalks within Westfield.

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Tim Gardner . 2025-02-20

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Good food good price excellent staff good service

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Ann Thomas . 2025-02-18

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After a long drive to Westfield London booked ahead and everything as we have a Tastecard. We pick food and everything mention about the tastecard but Westfield was the only Zizzi that wasn’t loading up…… explained the QR code is just to validate my account. Manager could have done something as it wasn’t our fault clearly only their restaurant wasn’t working … no solution offered whatsoever so we left. Extremely unimpressed with management who could have done something to honour the deal.

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Narcis Max . 2025-02-17

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We were sat down reasonably quick for a Friday night. Place was busy and had a great atmosphere. Our waitress Raquel was absolutely fantastic! She provided exceptional service with a warm and friendly attitude, making our dining experience even more enjoyable. She was attentive, knowledgeable, and went above and beyond to ensure we had everything we needed. A true gem—thank you, Raquel!

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Maria Zan . 2025-02-16

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Zizzi: Where Pasta Dreams (and Lizzie) Come True If heaven exists, I’m pretty sure it smells like Zizzi’s kitchen. My partner and I rolled in expecting a good meal, but what we got was a religious experience in the form of pasta. If we had to pick a last meal, it would be what we ate tonight. Now, let’s talk about the food. We both ordered pasta because we are sensible people who understand that life is short and carbs are delicious. My dish was so good that I briefly forgot my own name, and my partner’s was apparently so divine that they went silent for a solid five minutes, which I assume was out of respect. The sauces? Perfection. The seasoning? Flawless. The portion sizes? Generous enough that we considered napping under the table afterward. But as life-changing as the food was, the true hero of the evening was Lizzie. Lizzie wasn’t just our server—she was our guiding light, our pasta guru, the Michelangelo of hospitality. She appeared with parmesan like some kind of magical cheese fairy, made us feel like royalty, and had us laughing all night. Honestly, if Lizzie ran for office, we’d vote for her. So, in conclusion: Zizzi is incredible, Lizzie deserves a knighthood, and we will be returning the moment our stomachs recover from the sheer amount of pasta we consumed. 10/10—would sell my soul for another bowl.

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Coco Cousin-Brown . 2025-02-15

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Very good service , starters and mains were absolutely awesome and service was really quick and nice special thanks to fady and Saurabh for looking after us even when it was busy Saturday really love the place and ambience, absolutely recommend.

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shobha . 2025-02-15

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Just had Zizzis valentines menu and as usual the choice was excellent and the food was super yummy. The service was second to none. We felt like VIPs with a manager who could not have been more attentive. It was like having a friend looking after us. Quick to notice when we needed anything and put smiles on our faces. Thank you so much for making our visit so special 🫶

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Annie . 2025-02-15

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Raquel was fantastic! The dish I wanted was unavailable, but she went the extra mile to arrange some changes so I could still enjoy something very similar. She was fast, attentive, and incredibly kind. Excellent service—thank you, Raquel!

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lila escuin . 2025-02-15

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The food was delicious il definitely be coming again, lovely staff and restaurant . Thank you for lovely service

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Deborah Curran . 2025-02-14

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Food is just meh. So is the staff. It was loud and noisy with kids running up and down. Whenever I asked the staff for something we’d be left waiting more than 20 minutes. I asked for the service charge to be removed but it was still added on.

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Namjin has V nice Suga Kookies for Jimin Jhopefully . 2025-02-12

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Emily was amazing! So patient, so kind, always smiling, so helpful. She provided the best service we have ever received in a restaurant

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Miriam Berj . 2025-02-11

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Raquel was superb and vibrant. She made us feel welcomed

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Sonia Rajan . 2025-02-09

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The pasta with red pesto and chicken was delicious. Lizzie was really kind! I would definitely come back if I lived here!❤️

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Rune Vaes . 2025-02-07

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The best Risotto with salmon😍 loved it Thanks Lizzie for your kindness!

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Tiny Moeskops . 2025-02-07

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Was very nice food , Hamza was very helpful

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erika kilmante . 2025-02-06

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Amazing experience at Zizi this Thursday evening with Hamza! Very welcoming, friendly and attentive!

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lonny edith . 2025-02-06

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Lovely service from Hamza, quick and polite. Food good especially Rustica pizza but the casareccia pork was not in a spicy sauce tasted just of tomato’s unlike last time we ate it.

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Susan Kumar . 2025-02-06

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Service by Hamza was very helpful and good food.

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Rebecca Irwin . 2025-02-06

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Served by Raquel who was friendly and helpful and check in on us just the right amount. Food was spot on

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Alan Morris . 2025-02-02

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We are an italian family and we eat pizza, It Is VERY good! Also gluten free pizza! Thank you ti Raquel, a VERY kind girl that help us to have a very nice dinner. See you soon!

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ELISA FRANCHI . 2025-02-01

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Really quick service, really friendly. Definitely recommend.

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Lacey Palmer . 2025-02-01

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Ok, over priced for what we got. 3 pizza 3 soft drinks. 76£. I very much dislike the added tips.

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Darach McEoin . 2025-01-30

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Our most heartfelt “thank you” goes to Hamza and Emily who helped us with our food choices, made sure food was exactly the way we wanted it.

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Halah Samman . 2025-01-28

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Food excellent but the service just "correct" , staff was overloaded and not motivated

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Mark C . 2025-01-24

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Amazing service, tasty food, very good experience overall.

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Adrian Sima . 2025-01-23

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Hamza at Zizzi Westfield White City deserves high praise for providing an exceptional dining experience! His friendly and attentive service made our family meal memorable. Not only was he great with us, but he also seemed to have a special connection with our 3-month-old baby, which made the atmosphere warm and welcoming. The restaurant itself offers a comfortable setting with a variety of Italian dishes, from pizzas to pastas, making it a great spot for a family meal. Hamza’s professionalism and kindness elevated our dining experience, ensuring we felt well-cared for throughout our visit. Highly recommended for anyone looking for a pleasant Italian dining experience at Westfield White City, especially with a server like Hamza who goes above and beyond to make guests feel special!

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H T . 2025-01-23

MORE AT Google

Fady was amazing lovely service

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Shade Ibrahim . 2025-01-13

MORE AT Google

Beautiful restaurant and very good menus with a lot of options and excellent service. Very delicious Food. Thank you Eva and the team for looking our staff party. Highly recommend and thanks Fady for your amazing service

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George Hanna . 2025-01-13

MORE AT Google

Amazing service great food 👌 would definitely recommend to friends and ill be back! Thanks guys ❤️

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Jamie Jackson . 2025-01-13

MORE AT Google

I heard about this chain store from a friend before, so I happened to have a branch outside a department store, so I came to try it. The store seems to be very busy with few people, and I had to stand at the door for a while before someone came to take care of me several times. However, the attitude of the service staff is very friendly, and the experience from ordering to serving and checking out is very good. The seating area is large and there are many tables and chairs. There is basically no need to wait. Thank you very much that it is also open during holidays. The seat itself is quite narrow, and there were a few food residues on the seat a few times I visited, but I just dusted it off. I have tried the prawn pasta and sea bass steak here, and I like the taste very much. It is very satisfying! In addition, the restroom in the store is downstairs, which is quite clean.

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Ascii Ou . 2025-01-03

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Zizzi’s was lovely as always, the atmosphere was great and the customer service as usual was amazing. The food and drinks were served quite quickly considering the restaurant was busy, Myriam served us today and she was very kind and patient, thank you Myriam! We will definitely be coming back :)

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Leonarda Da Silva . 2024-12-30

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Nice atmosphere, friendly staff, Hamza in particular, thanks

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Aleksandra Kazakova . 2024-12-28

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